Hotel Front Desk Receptionist

Full Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Communicate with housekeeping to make sure guest rooms are ready • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Field customer complaints when necessary • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • High school graduate, GED recipient, or equivalent • Well-versed in taking telephone calls and handling stressful situations • Exhibits working knowledge of Microsoft Office and reservation management systems • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Compensation: $12 - $13 hourly

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