IT Technical Support Specialist

Full Job Description

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

World Group is always looking for unparalleled, creative and strategic talent to join our rapidly growing business and family of brands which offer a variety of Global Logistics solutions. Whether you’re an industry expert or a specialist your field looking to make an impact with passion + out-of-the-box thinking…we want to hear from you! Check out our website to learn more about our brands, get to know our workplace culture and browse open roles!

World Group - Our Culture - YouTube

About This Role:

World Group is currently looking for a fast paced and detail oriented person to join our family as an IT Technical Support Specialist for our growing headquarters in Rocky River, Ohio!

The IT Technical Support Specialist will provide initial technical support to end users by researching and answering questions; troubleshooting problems, and maintaining workstations, as well as assisting with various IT duties described below. Does this sound like you or fit your experience? Get in touch with us by applying here.

Duties and Responsibilities: 

• Answer calls and processes tickets for direct user support
• Provides answers to users by identifying problems; researching answers and guiding client through corrective steps.

• Creating and Maintaining user accounts in an Active Directory hybrid environment
• Enrolling Users, Updating and Maintaining MDM profiles within Workspace ONE. 
• Troubleshooting and assisting end users within Horizon VDI Environment.
• Directing employees on how to setup company work stations or physically setting them up.  Setting up (Laptops with docking stations and dual monitor setups)
• Image and build laptops and workstations for new users or user migration
• Maintaining and updating location access withing Brivo.
• Provide remote IT support to users in various regions

Education and Experience:

• High School Diploma required, Bachelor’s Degree preferred
• Problem Solving Skills
• 1+ Years of Help Desk Experience
• Excellent Verbal Communication Skills
• Microsoft Operating Systems
• Microsoft Office Applications
• Phone Skills
• Excellent Customer Service Skills
• Quality Focus
• PC Proficiency

Physical Requirements: 

• Some lifting (up to 50 lbs) is required as needed
• Regularly required to stoop, kneel, bend, or crouch as needed to configure user desk. 

Working Conditions:

• Office – Open Cube

Benefits/Perks:

• Competitive compensation
• Comprehensive Benefits package:
  • Medical, Prescription, Dental, Vision
  • Life, AD&D, & Disability insurance
  • Employee Assistance Program
  • Financial planning
• 401(k) plan with up to 6% company match
• Paid Time Off
• Flexible work arrangements
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility