Manager, Marketing Strategy and Analytics

Full Job Description

Ready to be a Titan?

The Manager, Marketing Strategy & Operations is an integral role on the Revenue Operations team and a strategic business partner to our Marketing organization. S/he is responsible for driving operational strategy for the Demand Generation team at ServiceTitan across Marketing, Events and Referrals. Your key stakeholders will include our Sr. Director of Demand Generation and SVP of Marketing. The individual has a well-rounded background - including analytical rigor, project management, and a mix of analytical, strategic and operational work. S/he will be able to quickly jump in and take day-to-day ownership to drive day to day analytics, operations and key strategic initiatives/their outcomes.

What you'll do:

• Build and maintain dashboards, reports, and Annual Operating Plans to track key performance indicators (KPIs) and measure the effectiveness of marketing and sales efforts
• Discover root causes of performance by collecting, cleaning, and analyzing marketing data from various sources, including digital analytics platforms, CRM systems, and marketing automation tools
• Drive day to day Marketing operations through in-depth analysis of the funnel (leads -> demo), identify trends, extracting actionable insights, and provide strategic recommendations to Marketing leaders
• Partner with cross-functional teams, including marketing, sales, product, and finance, to understand business objectives and support data-driven decision-making
• Present findings and recommendations to stakeholders through clear and compelling presentations and reports
• Automate recurring reporting for operational efficiency

What you'll need:

• 4-6+ years of experience working within a Revenue or Marketing Operations in a B2B SaaS organization (high growth startup preferred)
• Proven track record of using analytics to drive results and deliver insights that inform strategic decision-making
• Experience working with cross-functional stakeholders in Marketing, Sales and Finance
• Expert in analyzing large data sets using SQL and BI (Tableau) tools
• Detail-oriented with strong organizational and project management skills
• Experience with Salesforce CRM and understanding of data flows between the marketing tech stack (Marketo, Lean Data, ChiliPiper, Drift etc.)

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.