Personal Computer Support Technician - (SECRET CLEARANCE)

MILVETS is currently seeking to fill a full time Personal Computer Support Technician - (SECRET CLEARANCE) position.

Position Title:  Personal Computer Support Technician - (SECRET CLEARANCE)

Location:  Carlisle Barracks, PA

Clearance:  United States Department of Defense Active Secret Clearance

Full Time, Salary : Competitive

Position Start:  June 9, 2024 (Pending Contract Award)

Period of Performance:  June 2024 through May 2029

About the company : Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients.

Benefits:  MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off. 

Position Summary:  MILVETS Systems Technology, Inc. is currently seeking a full time Personal Computer Support Technician (SECRET CLEARANCE).  The Personal Computer Support Technician will be supporting the government at Carlisle Barracks, PA

Responsibilities:

• Provide helpdesk support for the Network Enterprise Center (NEC) classified and unclassified communication systems.
• Support and operate the Service Desk, for both telephone information technology and visual information systems support, receiving and responding to all requests for assistance in a DoD environment.
• Open trouble tickets or service orders in the trouble ticket ITSM/REMEDY for all trouble and service requests received and provide immediate troubleshooting and problem resolution for IT trouble tickets.
• Determine the proper section and forward trouble tickets to the appropriate work center or branch for fault isolation and problem resolution.
• This position provides technical support for the installation, repair, and preventive maintenance of personal computers and related systems including peripheral devices.
• Performs installations, upgrades, and backups of software and hardware applications.
• Determine the method and procedure for resolving routine software and hardware failures.
• May identify network issues that relate to personal computers.
• Provides technical information, prioritizes, and determines appropriate action on routine request from all levels of employees.
• Prepare and maintains various electronic and hard copy reports and logs.   
• 100% on site position.

Experience:  Minimum of 2 years of experience

Qualifications:   High School Diploma

Certifications:  Must maintain IAT Level 1 certification (Such as CompTIA A+ or Net+)

Clearance:   

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Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.