Polycom AV Conference Support Engineer

Full Job Description

Required Skills:

5+ years of training experience in an enterprise collaboration environment with end-user application support experience

Working knowledge of integrating Office 365, Exchange, Teams, Zoom, WebEx, and Polycom

Experience with design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components

Expertise with professionally coordinating and assisting customer support (tier-1 or tier-2) personnel with O365 related incidents and tasks

2+ years of developing information system design, governance, process, procedure documentation

Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems

Can convey complex and technical issues to diverse audiences, orally and in writing, in a manner that is easily understood, authoritative, and actionable for the business; actively listens to peers input.

Strong analytical and problem-solving skills; acts decisively and swiftly, identifies problems and drives towards solutions.

Must be able to collaborate effectively with other senior architects, support personnel and SN Managers within the organization

Desired Skill

Broad knowledge of other Microsoft systems infrastructure products

Must have excellent Customer Service skills

Proficient experience with modern authentication remediation with inclusion of multiple modern browsers, Microsoft Office Suite, and MS Teams client profiles..

Experience providing user guidance, documentation, and consultation

Excellent written, oral, interpersonal, and presentational skills

Excellent analytical and problem-solving abilities

Experience working in a team-oriented, collaborative environment

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.