QVC Customer Service Specialist

Full Job Description

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.Customer Service Specialist

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity

QVC Customer Service Specialists answer inbound customer calls. Working at home, our Specialists to assist our customers by problem solving and de-escalating unique situations while sustaining a high-paced call volume.

Life with QVC as a Customer Service Specialist

• Busy day handling a high volume of customer inquiries
• You'll personalizing the experience for each caller
• You'll answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data.
• Opportunity for advancement across the entire Qurate network.
• You'll report to an assigned Supervisor
• You'll work a set schedule and structured day, this includes a weekly weekend set shift.

Compensation

• Starting rate is $15.00/hour.
• Automatic increases in pay every 6 months for 2 years.
• New! Pay for Performance incentive paid out monthly to eligible team members.

Who We Are

QVC takes shoppers on a journey – embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.

• Learn and work in a virtual environment
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Follow QVC computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours as required.
• Reside in Florida, Greater Boise, ID area, North Carolina, South Carolina, Texas, or Virginia.

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. A full specification list will be provided after your interview, here are a few items:

• Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years.
• Headset compatible with QVC specifications.
• High-speed internet connection. Satellite, broadband, wireless, mobile, or dial-up services are not permitted.
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported.

Training Schedule

Your QVC career begins with a paid training period where attendance and participation is required. Your first day will be on a Thursday to complete Tech Set Up. After you connect, orientation and training will begin on Monday for six weeks, Monday - Friday 9:00 am -5:30 pm ET. Training schedule and working schedule post training will differ. Training is mandatory for the entire six weeks.

The Application Process

Our application process is candidate-led.

1. Complete Application

2. Complete skills assessment on mobile device or computer

4. Self-Schedule interview

Remote work is not permitted in NYC at this time.

#LI-Remote

Join us as we enrich life’s everyday moments – including yours. Apply today! 

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on.  If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community , where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! 

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.