Service Desk Analyst
Job Details
Full Job Description
Desktop/Service Desk Analyst (Tier 1-3)
Fully Onsite 5 days a week in Boulder, CO
Long-term fulltime contract (continually extending pending performance), perm possible
Required Skills and Experience *
3+ years of experience in Desktop Support/Service Desk
Experience with end user support/ resolving level 1/2 help desk issues (some Tier 3)
Experience with a ticketing system (Service Now)
Experience supporting Mac and Windows Operating systems
Active Directory - password resets
Excellent customer service
Job Description *
A large sports franchise is a seeking a Service Desk Analyst to join their end user support team. He/She will be responsible for supporting 1400 end users and resolving roughly 40 tickets a week through ServiceNow. It will be a mix of Tier 1-2, some level 3 support through phone, email, remote, and face-to-face support. This person must have experience supporting c-level executives and must be comfortable being the sole IT POC onsite in this location.
Hourly rate starting at $30.00/hr paid weekly on W2.
Benefits are offered and start on day 31 (vision, medical, dental, etc.)
401k kicks in on day 90
Service Desk Analyst
Insight Global
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