Single Point Of Contact Relationship Mgr (74776)
Job Details
Full Job Description
Req ID: 74776
Location: Irving -IRV
Areas of Interest: Mortgage Servicing
Pay Transparency Salary Range: Not Available
Application Deadline: 04/12/2024
BOK Financial, Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top U.S.-based financial services holding company with operations in Oklahoma, Texas, Arizona, Arkansas, Colorado, Kansas, Missouri, Tennessee and New Mexico. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
At BOK Financial, our success starts with our incredible talent. We need a customer service enthusiast like yourself to join our Mortgage group as a Single Point of Contact Relationship Manager. Bring your knowledge and passion for loan servicing to us.
Serves as the central point of contact for borrowers who have applied for an alternative to foreclosure program or who are in the foreclosure process. Using an advanced knowledge of Investor rules and regulations, compliance criteria, and Bank policy, reviews and validates the decisions made by the Loss Mitigation Underwriting team and negotiates agreeable terms with the borrower. Monitors the performance of any retention plans and coordinating efforts of Collections, Foreclosure, and the Consumer Collections group to ensure the borrower gets all questions answered in a timely manner.
Each team member has an assigned portfolio and a queue of outbound calls to be made; however, it is the responsibility of the entire team to ensure all work is completed. The primary goal is one call resolution, and through technology and group chats, the team has continuous opportunity for open dialog and cross-training to ensure no call is transferred.
We participate in group learning and idea sharing, and we practice candid communication through our open-door policy. Problems are brought to the surface, and so are solutions; we’re receptive to feedback and constructive criticism. We believe in personal and shared accountability.
- You will ensure contact is made with the borrower when he/she does not satisfy the agreed upon payment plan.
- You will support foreclosure in attorney conducted sessions to negotiate solutions or confirm the borrower is not eligible for any retention or liquidation options outside foreclosure.
- You will assist the borrower in making the transition from home ownership if they don’t qualify for any retention options.
This level of knowledge is normally acquired through completion of a Bachelor’s Degree and 4-5 years of directly related professional experience or equivalent combination of education and experience.
BOK Financial Corporation Group is a stable
and financially strong organization that provides excellent training
and development to support building the long term careers of
employees. With passion, skill and partnership you can make an
impact on the success of the bank, customers and your own career!
Apply today and take the first step towards
your next career opportunity!
The companies in BOK
Financial Corporation Group are equal opportunity employers. We are
committed to providing equal employment opportunities for training,
compensation, transfer, promotion and other aspects of employment for
all qualified applicants and employees without regard to sex, race,
color, religion, national origin, age, disability, pregnancy status,
sexual orientation, genetic information or veteran status.