Sr. Interpreter/Translator (**Bilingual - English/Arabic**) - PRN (As Needed)- DC
Job Details
Full Job Description
Minimum Education
Bachelor's Degree or equivalent
years of experience. (Required)
Master's Degree
(Preferred)
Minimum Work Experience
2 years
Experience as a medical interpreter in a clinical setting
(Required)
Required Skills/Knowledge
Arabic
Language Skills
Bilingual Arabic and English.
Highly
proficient in medical terminology.
Required Licenses and
Certifications
Successfully pass the Interpreter Skills
Assessment, or equivalent, provided by CNH (Required)
Applicants
must have completed 40 hour minimum training on Community of Medical
Interpretation Skills (Required)
Functional Accountabilities
Eliminates Language
Barriers to Patient Care
- Facilitate communication among patients, families and staff
- Interpret directly and accurately, without
omissions, addition or interference with communication
- Manage assignments independently without close supervision
- Set limits appropriately; maintain
professional boundaries as interpreter; maintain patient, family and
staff rights to confidentiality privacy
- Maintain professional role and sensitivity during critical medical
and/or psychological situations; respect all parties in the discussion
and their individual roles
- Abide by
Interpreter Code of Ethics
- Demonstrate
accurate, clear and timely verbal and written communication
- Provide sight translation of patient care related
documents
- Provide document translation of a
limited list of patient related materials
Promotes Appropriate Utilization of Interpretation Services by
Staff
- Educate staff in the
process of how to appropriately request interpretation services
- Communicate with staff about staff needs and
patient/family needs
- Work closely,
interdepartmentally, providing recommendations by communicating
information as requested and directed by medical provider/ clinical
staff
- Partner with program staff to share best
practices and to ensure cultural and linguistic requirements are met
- Advocate for patients/families with staff to
facilitate continuity of care
- Provide sound
recommendations to departmental leadership to ensure adequate services
to non-English speaking patients and families
Contributes to a Well-Organize Program
- Help to ensure interpretation assignments are
coordinated accurately, effectively and efficiently
- Maintain departmental performance
reports
- Manage time to maximize productivity
- Facilitate the
distribution, coordination, and assignment of day-to-day activities
among fellow division staff and under the guidance of the division
leadership
- Independently execute various
administrative and clerical tasks within the division in support of
day-to-day operations
- Proactively engage with
and leverage multiple hospital systems to enhance support for
divisional or daily operational functions
- Assist with coordination and completion of projects (e.g., use
periodic checks to assess and track the progress of a project's
timeline and/or performance
- The individual in this role may assume additional job duties
beyond those outlined in this job description
Organizational Commitment/Identification
• Partner in the mission and upholds the core principles of
the organization
• Committed to diversity and recognizes value of
cultural/ ethnic differences
• Demonstrate personal and
professional integrity
• Maintain confidentiality at all
times
Customer Service
• Anticipate
and responds to customer needs; follows up until needs are met
Teamwork/Communication
• Demonstrate
collaborative and respectful behavior
• Partner with all team
members to achieve goals
• Receptive to others’ ideas and
opinions
Performance
Improvement/Problem-solving
• Contribute to a positive work
environment
• Demonstrate flexibility and willingness to
change
• Identify opportunities to improve clinical and
administrative processes
• Make appropriate decisions, using sound
judgment
Cost Management/Financial
Responsibility
• Use resources efficiently
• Search for
less costly ways of doing things
Safety
• Speak up when team members appear to exhibit unsafe
behavior or performance
• Continuously validate and verify
information needed for decision making or documentation
• Stop in
the face of uncertainty and takes time to resolve the situation
•
Demonstrate accurate, clear and timely verbal and written
communication
• Actively promote safety for patients, families,
visitors and co-workers
• Attend carefully to important details -
practicing Stop, Think, Act and Review in order to self-check
behavior and performance
The Sr.
Interpreter/Translator will provide language interpretation services
to patients, families, and staff in critical, acute, or chronic
medical situations as needed. The Sr. Interpreter/Translator will
provide services in person, telephonically, or via video remote
interpreter to assist patients and families in their interactions
throughout the hospital. This person will assist their manager in
program knowledge and initiatives.