Sterling Gateway Engineer (Remote)

Full Job Description

Our History:

From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

 

Who We Are:

Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

 

Conexess Group is aiding a large healthcare client in their search for a Sterling Gateway Engineer in a remote capacity. This is a long-term opportunity with a competitive compensation package.

 

Responsibilities:

Provide Advanced knowledge of Data Movement process and procedures

Serve as the advanced/escalated IT/technical point of contact for the client, or the client’s vendor and internal personnel in all Data Movement matters

Good organizational, time management, customer service skills; with the ability to work accurately and meet deadlines with frequent interruptions

Close interaction with Application areas, CIP, Change Management, OCC, Data Storage Management, Server Support, Database Support, and Project teams

Maintain and adhere to EDI and file transfer security compliance standards; including but not limited to: HIPAA, PII, PCI, etc.

Troubleshooting of escalated incidents/issues caused by performance, application, infrastructure and database code issues

Address, manage, and/or troubleshoot escalated customer/client reported issues, service requests, and/or changes

Provide timely completion and/or resolution to requests and technical support issues; providing Root Cause Analysis where applicable

Provide planning and implementation of product and service installs, updates, and checkouts when applicable

Provide 24X7 on-call support for all production environments; rotational pre-scheduled basis

Off Shift Work: rotational on-call responsibilities all initiated through the EOCC for Managed Incidents; production change/task implementations

Identify, develop, and implement continual process improvement opportunities and automation development

 

Qualifications:

Bachelors degree highly preferred w/experience in Computer Science or Information Management

5+ Years Experience highly preferred in data movement/file transfer process, preferably in the Healthcare Industry

Experience in one or more of the following technologies:

File Transfer Protocols: HTTPS, FTP, SSH/SFTP, AS2, AS3

Connect: Direct, Connect: Direct Secure+ (Plus)

NIST & FIPS compliant Security/Encryption Protocols: AES, PGP, SSL/TLS, etc.

SQL and Oracle knowledge/proficiency (Plus)

Experience in one or more of the following tools/software:

IBM Sterling {B2B} File Gateway and Dashboard

IBM Global Mailbox

SQL Developer (Plus)

General understanding of one or more of the following operating systems:

Windows

Unix

Linux (RedHat a plus)

Communicating with multiple areas within IT and some business areas with professional and positive attitude

Strong customer service and customer support skills with the ability to communicate difficult technical concepts clearly to a variety of individuals of varying technical expertise and understanding.

Ability to work independently, and as part of a team, to achieve deadlines for multiple tasks

Advanced understanding of Internet traffic, Networking, & Data Movement support

The ability to work within a given process

Willingness to learn new things and develop knowledge/understanding

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