Talent Acquisition Manager - Dollywood Theme Park - Exempt

Full Job Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel.We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We are seeking a(n) Talent Acquisition Manager for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Talent Acquisition Manager checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Talent Acquisition Manager exists to manage and develop the sourcing, recruiting, hiring, and onboarding processes for all open positions throughout Dollywood Parks & Resorts. These responsibilities are to be conducted in a manner consistent with the mission and values of The Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Strategize, develop, and implement sourcing, recruiting, hiring, and onboarding in compliance with federal, state, and company rules/regulations.
• Hire, train, supervise, and develop the Talent Acquisition team.
• Create annual recruitment and onboarding calendar based on the Company's operational calendar to identify need-based recruitment and prepare job fairs, hiring events, college and high school visits, community outreach, etc.
• Ideate, develop, plan, and lead creative staffing programs such as high school bussing, work-based learning, apprenticeships, and internships.
• Collaborate with the TA Director and Communications Manager to build the Dollywood Company employment brand strategy.
• Collaborate with the Communications Manager to build recruitment content and advertising (paper, digital media, social media, radio, television, and other materials) to align with the Company's employment branding strategy.
• Serve as the face of the Dollywood employment brand appearing on television, radio, and other media outlets as needed.
• Build and maintain strong relationships with hiring managers, meeting regularly to support and serve staffing needs and hold each other accountable to agreed staffing levels.
• Seek out and manage vendor relationships with staffing and international agencies to provide supplemental staffing support.
• Coordinate housing for transitional executives, and transient workers such as interns, international workers, and Sevier Hospitality Internship Program participants.
• Create, monitor, and report staffing metrics to stakeholders. Set goals for the Talent Acquisition team and hold them accountable to reaching agreed deliverables.
• Routinely serve as Person in Charge of HR Operations.
• Assist with all HR Events as needed.
• Assist with preparation and adherence to annual budgets.
• Maintain confidentiality at all times to ensure that there is no release of information pertaining to Dollywood records, plans, or any other matter without approval.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• High School Diploma or equivalent is required. College Degree is required. Degree in human resources, organizational development, or business is preferred.
• Three (3) to five (5) years of recruiting/talent acquisition experience required.
• Three (3) years of proven successful leadership experience of at least 2-5 employees required.
• Theme park experience or high-volume seasonal staffing experience required.
• Must have a strong working knowledge of common office software for word processing, spreadsheets, presentations, databases and interoffice communication.
• Must have excellent oral presentation skills.
• Must have excellent writing and math skills.
• Knowledge of employment law required.
• Must successfully complete a pre-employment background check.

Knowledge, Skills, and Abilities

• Extremely personable and outgoing personality to promote programs and excite applicants.
• Ability to greet others in a professional manner.
• Ability to make all age groups feel relaxed and at ease.
• Positive team member at all times.
• Demonstrates excellent public speaking skills.
• Extremely well organized with strong attention to detail skills.
• Strong Analytical skills required.
• Must be able to multi-task.
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a "team" work environment by cooperating and helping co-workers.
• Must be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to be flexible to handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors.
• Able to operate/drive a company vehicle with valid driver's license and insurance.
• Able to meet the physical demands of the job.
• Able to work outdoors.
• Able to lift up to 25 lbs and move up to 40 lbs.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.