Wealth Management, Marcus by Goldman Sachs, Fraud Operations Team Leader, Analyst - Draper, UT & Richardson, TX

OUR IMPACT 

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

HOW YOU WILL FULFILL YOUR POTENTIAL 

Responsibilities

• Manage the day-to-day activities of a Fraud Operations team
• Provide direction to the team on productivity and SLAs, problem solving, setting timelines and next steps
• Provide individual coaching, mentoring, and feedback to the team on a regular basis
• Educate Fraud Investigators on identification and prevention of fraudulent activity
• Conduct training, monitor quality and quantity of case work and provide feedback on performance
• Manage significant caseload and utilize the company investigation system
• Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed
• Review existing operational processes and identify opportunities for continuous improvement
• Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership
• Coordinate the investigation of any fraud issue with the appropriate Stakeholders as appropriate
• Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred

Qualifications

• Bachelor's Degree or equivalent combination of education and fraud experience
• Minimum of 3-5 years of experience in financial services or related industries
• Minimum of 1-3 years of people management experience with a proven track record of strong leadership skills
• Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner
• Ability to research and make appropriate decision regarding complex cases
• Must be self-directed, detailed-oriented, driven, and able to work independently in a team-oriented and fast-paced environment

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

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