Whirlpool Builder Support Representative (Full Time)

• 1 - 3 years of customer service or training experience
• Experience with new construction building industry, residential single or multi-family construction
• Experience with home appliance, specific to either retail, direct, business and/or national retail
• Needs to be tech savvy, strong working knowledge of Google G Suite
• Exhibit an energetic and enthusiastic attitude and tremendous interpersonal communication skills
• Communicate effectively in group presentations and demonstrations
• Independent and motivated team player; ability to succeed in a self-directed environment
• Possess excellent communication, organization and presentation skills
• Ability to work full-time, Monday-Friday
• Ability to lift at least 50lbs
• Ability to utilize or acquire a cellular device approved by Whirlpool corporation for business communications
• Bachelor's Degree preferred

Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!  

• Responsible for a geographic territory and call on Builder Trade Customer accounts to build relationships, sell, and train over the Whirlpool product mix, and ensure customer excellence in job completion process
• Lead large group trainings of Whirlpool’s strategic builders. Drive essential high-level relationships with Builder Trade Customers through management job site and Design Center.  Deliver all product and process trainings and other strategic priorities to help drive sales and ultimately customer satisfaction.
• Deliver presentations to educate Builder Trade Customers on clients' key product differentiators, messages, promotions, etc.
• Maintain working knowledge of all products to be a subject matter expert and direct questions from Builder Trade Customers related to product issues, allocation and inventory challenges to Support Services Team.
• As requested, attend and execute at Whirlpool Builder events, open houses or Builder Trade Customer related activities to educate and train on products key features and offerings
• Partner with Local Market Manager to promote seamless sales support to Builder Trade Customers
• Miscellaneous duties as assigned