531 Telephone jobs in the United States

Job Summary:
Under direct supervision, performs variety of communication functions including, but not limited to, operating telephone/switchboard/paging systems, issuing paging equipment, clerical duties and providing technical support; collaborates with other staff members both within and outside department in accomplishing of own job duties as well as to assist others in accomplishing theirs; serves as team player and role model.
Essential Responsibilities:
+ Performs duties of telephone/switchboard operator. Receives, directs, scans, and relays routine and emergency calls/pages to appropriate areas and individuals before, during, and after clinic hours. Dispatches ESD and transport services before and after clinic hours. Provides appointment schedule information before and after clinic hours. Provides back-up information services to customers on campus when information desk is closed; provides courtesy wake up calls to on-all physicians.
+ Assists in acclamating customers and staff to instruments. Installs Telephone Device for Deaf and hearing impaired (TDD); instructs customers in use. Instructs staff members on programming paging instrument Quiktel.
+ Performs clerical duties which include appointment verification, word processing, filing, and photocopying in support of departmental needs. Maintains, updates, and compiles regional on-call schedules; maintains list of physicians personal telephone numbers. Updates and maintains Regional Automated Telephone Directory; updates and compiles new and/or additional telephone/pager listings.
+ Notifies appropriate areas of problems or issues that occur. Notifies supervisor, Network Telephony Engineer and Computer Support Center when Automated Refill System, Professional Pharmacy Services (PPS) prescription problems occur. Notifies Data Center when PRESTO refill line problems occur. Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
+ Performs clerical duties which include appointment verification, word processing, filing, and photocopying in support of departmental needs.
+ Notifies supervisor, Network Telephony Engineer and Computer Support Center when Automated Refill System, Professional Pharmacy Services (PPS) prescription problems occur.
+ Maintains, updates, and compiles regional on-call schedules; maintains list of physicians personal telephone numbers.
+ Receives, records, and relays all telephone problems at Moanalua to supervisor and/or telephone technician.
+ Dispatches ESD and transport services before and after clinic hours.
+ Screens all inbound calls to Critical Care Unit, Cardiovascular Intensive Care Unit, Ambulatory Treatment Center and Surgicenter.
+ Assists Security and Parking Department with traffic control by overhead paging notifications.
+ Assists After Hours Advice nurses with phone technical support; logs and notifies supervisor, Network Telephony Engineer and Computer Support Center when there is service interruption; assists members by transferring calls to nurses personal lines and/or relaying members name, number, and medical record number to nurse for follow-up.
+ Instructs staff members on programming paging instrument Quiktel.
+ Assists inpatient medical doctors by receiving and relaying messages for and/or regarding hospitalized members.
+ Notifies in-patient medical lead doctors of sick call within lead group by paging group call pager.
+ Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
+ Provides back-up information services to customers on campus when information desk is closed; provides courtesy wake up calls to on-all physicians.
+ Provides appointment schedule information before and after clinic hours.
+ Takes and relays emergency messages to Home Health Nurses (Oahu and Maui) before and after clinic hours.
+ Notifies Data Center when PRESTO refill line problems occur.
+ Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
+ Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
+ Performs other duties and accepts responsibility as assigned.
Basic Qualifications:
Experience
+ Minimum one (1) year communications operator or related experience within two years.
Education
+ High school diploma or General Education Diploma (GED).
License, Certification, Registration
+ N/A
Additional Requirements:
+ Customer service experience in a high volume environment.
+ Basic clerical skills.
+ Ability to actively listen and comprehend callers requests.
+ Basic typing skills.
+ Demonstrated knowledge of and skill in word processing and intranet PC applications.
Preferred Qualifications:
+ Knowledge of medical terminology.
+ 10-key by touch.
COMPANY: KAISER
TITLE: Telephone Operator
LOCATION: Honolulu, Hawaii
REQNUMBER: 1336357
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

**Additional Information** Pay: $26.01-$2.51/hour, Open availability needed including Overnights
**Job Number** 25113228
**Job Category** Rooms & Guest Services Operations
**Location** Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States, 96815VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is 26.01 to 32.51 per hour.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Additional Information** Pay: $23.00/hour
**Job Number** 25102929
**Job Category** Rooms & Guest Services Operations
**Location** The Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States, 92657VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $3.00 to 23.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

Description
**Job Status and Wage:**
+ Hourly Position
+ $10.00 per hour
**Job Requirement:**
+ Must be able to work on Guam USA without any restrictions
+ US Citizens
+ US Permanent Residents
+ Residents of Federated States of Micronesia (FSM)
+ Must have at least 1 years of Telephone Operation experience in hotel industry.
+ Front Office experience in an IHG property is highly preferred.
+ Must be flexible to work all required shifts
**Knowledge and Skills:**
+ Communication skills are utilized a significant amount of time when interacting with guests and employees.
+ Problem solving, reasoning, analytical, motivating, and training abilities are often used when handling incoming and outgoing calls, etc.
+ Basic math skills, reading, and writing are used when completing paperwork.
+ Excellent interpersonal skills to build relationships internally and externally.
**Language:** Excellent English (listening, speaking, reading and writing).
**Your-day-to-day**
**People**
+ Promote and maintain a safe and positive workplace.
+ Support Guest Relations team as needed.
+ Maintain regular and consistent attendance, appearance and attitude.
+ Promote teamwork and quality service through regular communication and coordination with managers, team members, and other departments.
**Financial**
+ Ensure guests are greeted warmly and professionally and assist guests with their luggage and personal belongings.
+ Assist to ensure that guests are taken care of during their visit so they are happy to return.
**Guest Experience**
+ Process all incoming and outgoing calls accurately and courteously, Records and controls accurately wake up calls
+ Pages guests in co-operation with concerned departments, assists guests with international calls and directory queries
+ Records all requests on daily job sheets, attends to all guest queries and requests promptly
+ Respond timely and appropriately to guest request and complaints
+ Aware of local and international telephone listings and frequently dialed numbers
+ Answering inquiries, providing information about hotel amenities and services, and addressing guest concerns or complaints
+ Monitoring room availability, updating room statuses, and coordinating with housekeeping staff to ensure rooms are clean and ready for occupancy
+ Performing various administrative duties, such as maintaining guest records, completing paperwork, and generating reports related to room occupancy and revenue
+ Maintaining clear and effective communication with other hotel departments, including housekeeping, maintenance, and management, to ensure smooth operations and guest satisfaction
+ Maintain detailed knowledge of Resort Information
+ Maintains detailed knowledge of the Hotel's Fire, Life and Safety System
+ To be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire Life Safety
+ Be familiar with repeat guests and IHG Rewards Club members and ensure proper handling
**What we need from you**
1. Education _:_ Diploma, GED, or Vocational Certificate in Business Management, Business Study or equivalent.
2. Service years in the field _:_ 1 year experience in customer service or switchboard operator. Experience with OPERA hotel property management system in highly preferred.
3. Knowledge and skills:
+ Communication skills are utilized a significant amount of time when interacting with guests and employees.
+ Basic math skills, reading, and writing are used when completing paperwork.
+ Proficient computer skills including MS programs.
+ Must be able to work nights, weekends, holidays, and during inclement weather.
+ Must be able to obtain a vehicle operator license.
+ Excellent interpersonal skills to build relationships internally and externally.
1. Language: Excellent English (listening, speaking, reading and writing).
2. Preferred (if required):
+ Regularly carrying or lifting items weighing up to 75 pounds
+ Frequently standing and walking around the property
+ Bending, stooping, kneeling
**What we offer**
In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We're passionate about growing our talent. We'll provide the training & development you need to succeed & progress into your next role.
Join us and you'll become part of the global IHG family - Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.
**IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans**
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Company :**
Allegheny Health Network
**Job Description :**
**GENERAL OVERVIEW**
Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication
**ESSENTIAL RESPONSIBILITIES**
+ Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes calls accordingly. (85%)
+ Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)
+ Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)
+ Performs other duties as assigned or required.
**QUALIFICATIONS**
**Minimum**
+ Excellent telephone skills and interpersonal communication skills required.
**Preferred**
+ Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.
+ Experience using a PC-based telephone operator console preferred
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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Req ID: J266863

You will use a cutting edge telephone technology system to handle calls in the following manner:

* Answer incoming phone calls in a timely manner with the utmost professionalism and clear, articulate, grammatically correct English (bilingual Spanish a big plus).

* Assist callers, answer frequently asked questions, and provide information as supplied to you.

* Take accurate messages when necessary and transmit electronically to other members of our staff.

* Utilize web-based software applications to schedule appointments on behalf of our service department.

* Read and interpret detailed call handling instructions as provided .

* Function as an effective team member with colleagues to accurately serve the needs of our customers.

* General office administration. Other duties as assigned.

Job Requirements:

* Clear, articulate telephone voice.

* Willing to work flexible hours.

* Grammatically correct use of English both spoken and written (bilingual Spanish a big plus)

* Transportation and ability to report to work reliably as scheduled.

Compensation :

• Competitive Pay- $16.00 hourly pay.
• Full Benefits Package - Medical, Dental, Vision, matching 401k, and Life Insurance, disability, cancer, accident, hospital and critical illness
• Opportunities for growth
• Paid vacation 15 days depending on years of service
• 5 days of sick leave
• Paid leave up to 6 holidays
• Up to 3 days of bereavement leave
• Employee assistance program; and unpaid personal leaves absence (in limited circumstances)
• Employee discount program
• Friendly work environment

**UPMC Mercy is hiring a Full Time Telephone Operator!**
The department operates 24/7 and candidates need to be able to work all shifts. This position will primarily work daylight/evening, 2 overnight shifts (every 5-6 weeks) with rotating weekends.
**Purpose:**
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
**Responsibilities:**
+ May train new operators.
+ May be required to do system data entry on request.
+ Provide service to multiple answering service clients utilizing individualized protocols.
+ Process appropriate emergency code or STAT page.
+ Initiate voice pages when required.
+ Provide Physician on call information to requesting individuals.
+ Use required phrasing at all times when answering telephone calls.
+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
+ Determine callers requirements (extension desired, information requested, etc.) and transfer call.
+ Provide status report on any page in progress to the individual requesting the page.
+ High school graduate or equivalent.
+ 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
+ Must be able to work all shifts, 7 days a week.
+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
**Licensure, Certifications, and Clearances:**
+ Act 34
**UPMC is an Equal Opportunity Employer/Disability/Veteran**

Job Summary
Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provide answering services. Makes overhead announcements and coordinates with security dispatch.
Job Duties
+ Serves as the primary point of access to the health system for all inbound calls.
+ Screens callers to determine the appropriate person or department to be contacted.
+ Places outgoing calls, as prescribed.
+ Operates paging system to locate physicians and other hospital personnel.
+ Prepares morning wake-up list and provides a telephone awakening service for physicians.
+ Provides information, including patient room numbers and directions to hospital areas.
+ Maintains location log of various personnel, physicians, technicians, etc.
+ Maintains the accuracy of information housed in the internal on-line directory.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details
Education
High School Diploma or Equivalent (GED)- (Required)
Experience
Minimum of 1 year-Related work experience (Required)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

**Req Number** 131995
Job Description Per Diem (On-Call)
Answers and routes calls received by the Hospitals main telephone, paging and/or doctors answering systems. Performs miscellaneous clerical and receptionist duties.
Job Responsibility
+ * Answers and routes calls received by the main telephone, paging and/or doctors answering service systems.
+ * Provides callers with general location and operations information for hospital, health centers, departments, etc.
+ * Monitors emergency alarms and dispatches appropriate response teams.
+ * Maintains appropriate logs and records.
+ * Handles emergency calls following appropriate procedures.
+ * Maintains doctors on-call coverage schedule.
+ Performs related duties, as required.
*ADA Essential Functions
Job Qualification
+ High School Diploma or equivalent, required.
+ Ability to work additional shifts, as needed.
+ Gracious manners, pleasant speaking voice, calm demeanor and the ability to work under stress, required.
+ Basic computer skills to look-up/retrieve information, required.
+ Based on department operating requirements, position may be required to be bi-lingual.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $24.56-$26.70/hour
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.