370 Telephone jobs in the United States

Are you ready to make a meaningful impact every day? UPMC Chautauqua is seeking a dedicated Full-Time Telephone Operator to join our team on the second shift, primarily working from 2:30 PM to 11:00 PM or 3:30 PM to 12:00 AM, with rotating weekends and holidays.

If you have prior medical and customer service experience, this is your chance to be the vital link connecting the public and hospital departments during both routine and emergency situations.

Join us and benefit from a comprehensive Total Rewards Benefits package, along with exciting opportunities for career growth and development. Become an essential part of our healthcare community-apply today and help us provide exceptional care through seamless communication!

In this role, there will be the opportunity to-

+ May train new operators.

+ May be required to do system data entry on request.

+ Provide service to multiple answering service clients utilizing individualized protocols.

+ Process appropriate emergency code or STAT page.

+ Initiate voice pages when required.

+ Provide Physician on call information to requesting individuals.

+ Use required phrasing at all times when answering telephone calls.

+ Provide dialing instructions to patients when requested.

+ Answer multiple lines while maintaining good customer service.

+ Determine callers' requirements (extension desired, information requested, etc.) and

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**Purpose:**

_Join our hospital team as a Telephone Operator, where your voice will be the first point of contact in delivering compassionate care and critical support. In this fast-paced role, you'll play a vital part in connecting patients, families, and medical staff with efficiency, empathy, and professionalism-making a meaningful difference every day._

**Responsibilities:**

+ Train and mentor new telephone operators as needed.

+ Perform system data entry tasks upon request to support operational needs.

+ Manage calls for multiple answering service clients, following customized protocols for each.

+ Respond promptly to emergency codes or STAT page requests with accuracy and urgency.

+ Initiate voice paging communications when required by hospital staff or procedures.

+ Provide accurate on-call physician information to authorized individuals.

+ Use standardized, required phrasing consistently when answering and handling calls.

+ Offer dialing assistance and instructions to patients upon request.

+ Handle multiple incoming lines simultaneously while maintaining excellent customer service.

+ Assess caller needs and efficiently

Starting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually. Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications High School degree or GED Minimum of 6 months experience processing transactions (cash and/or digital payments) Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers Strong listening and communication skills Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship Ability to problem solve and provide solutions to customer issues Customer-centric to deliver exceptional service Comfortable with using digital technology to support the delivery of business goals Ability to work branch hours, which can include weekends and evenings Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred Skills/Experience 1 year of experience processing transactions (cash and/or digital payments) Motivates others, like teammates, business partners, and specialists, through collaboration Process-oriented, energetic, detail-oriented and ability to multitask effectively Hours & Work Schedule Hours per Week: 25 Work Schedule: Varies with branch needs and may include weekends and evenings Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

You will use a cutting edge telephone technology system to handle calls in the following manner:

* Answer incoming phone calls in a timely manner with the utmost professionalism and clear, articulate, grammatically correct English (bilingual Spanish a big plus).

* Assist callers, answer frequently asked questions, and provide information as supplied to you.

* Take accurate messages when necessary and transmit electronically to other members of our staff.

* Utilize web-based software applications to schedule appointments on behalf of our service department.

* Read and interpret detailed call handling instructions as provided .

* Function as an effective team member with colleagues to accurately serve the needs of our customers.

* General office administration. Other duties as assigned.

Job Requirements:

* Clear, articulate telephone voice.

* Willing to work flexible hours.

* Grammatically correct use of English both spoken and written (bilingual Spanish a big plus)

* Transportation and ability to report to work reliably as scheduled.

Compensation :

• Competitive Pay- $16.00 hourly pay.
• Full Benefits Package - Medical, Dental, Vision, matching 401k, and Life Insurance, disability, cancer, accident, hospital and critical illness
• Opportunities for growth
• Paid vacation 15 days depending on years of service
• 5 days of sick leave
• Paid leave up to 6 holidays
• Up to 3 days of bereavement leave
• Employee assistance program; and unpaid personal leaves absence (in limited circumstances)
• Employee discount program
• Friendly work environment

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Telephone Consultant opportunity with a reputable and community-focused Credit Union in San Diego. This organization is deeply committed to enriching the lives of the people it serves through outstanding service, community investment, and a member-first philosophy.

The Telephone Consultant is responsible for the specific duties listed below.

Your specific duties will include:

• Handling calls from at least three different service queues, with a focus on building proficiency in areas such as credit cards, online banking/mobile app support, and consumer lending.
• Delivering outstanding telephone service and effectively resolving member inquiries by processing transactions and addressing requests within clearly defined service standards.
• Consistently exceeding member expectations by creating a positive, helpful, and knowledgeable service experience for both internal and external members.

Specific qualifications for the position include :

• A minimum of six months of customer service experience is required.
• Prior experience in a call center, credit union,

Telephone Recruiter

Job Locations

US-RI-Providence

ID



Category

Marketing and Communications

Type

Regular Part-Time

Overview

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

Responsibilities

As a team member of our call center, you will be accountable for achieving individual, department and company blood collection goals to meet the blood supply needs of Rhode Island. You must be positive and professional and be able to work effectively with a variety of customers to secure blood donation appointments. You must be enthusiastic, goal-oriented and self-motivated and be able to negotiate in a fast-paced and demanding environment.

* Performs daily telephone recruitment of past and potential blood donors--is accountable for achieving individual, department and company blood collection goals through efficient donor scheduling.
* Provides donor customer service-answers questions, comments and inquires maintaining excellent public relations through telephone, verbal and written communications. Educates donors concerning donating and eligibility criteria.
* Maintains accurate and updated donor data, ensures correct documentation, quality assurance, quality control, document accuracy and completeness, and follows procedures in accordance with standard operating procedures.
* Markets company-sponsored events to donors--giveaways, raffles, sponsor and community blood drives.

Qualifications

Education:

A high school diploma or equivalency

Qualifications:

Strong computer skills are required.
• Excellent customer service skills.
• Prior sales phone experience with above average close rates is preferred.
• Must be punctual, committed, and willing to work flexible hours including weekends.
• Must be goal-oriented, enthusiastic, self-motivated, a good listener, well organized, and have the ability to work independently.
• Ideal candidate would have prior experience working in a call center environment or setting.

Part-time work schedule of 20 hours per week. Candidates should be available between the hours of 9am-5pm with a Sunday - Saturday scheduling.

The proposed hourly wage for this postion is $17.82.

Offers made to an individual candidate will depend on a variety of factors, including experience, skills, and job-related education.