What Call Center Agent Jobs are in Arizona?

About the Role Our client is seeking enthusiastic and customer-focused Tier 1 Customer Support Agents to join their growing team. This position is fully remote, offering the flexibility to work from home. You will be the first point of contact for customers, handling initial inquiries, troubleshooting basic issues, and providing general support for our client's products and services. The ideal candidate is patient, possesses excellent communication skills, and has a genuine desire to help people. This is an excellent opportunity for individuals looking to start or advance their career in customer service within a supportive and dynamic organization. Join us remotely and contribute to delivering exceptional support experiences to our valued customers. Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot and resolve common customer issues, guiding users through basic steps.
• Identify customer needs and offer appropriate solutions or escalate issues to higher support tiers when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Follow established protocols and guidelines for customer support.
• Strive to achieve high levels of customer satisfaction on every interaction.
• Contribute to team goals by meeting key performance indicators (KPIs) for response times and resolution rates.
• Gather basic customer feedback and report common issues to the team lead.
• Maintain a positive and professional attitude at all times.

Requirements

• High school diploma or equivalent required.
• Previous customer service experience is a plus, but not required; we provide comprehensive training.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and navigating multiple software applications.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a quiet workspace are essential for this remote role.
• Patience, empathy, and a customer-centric mindset.
• Ability to learn quickly and adapt to new processes and technologies.
• Must be available for the specified shift schedule, which may include evenings or weekends.

Benefits

• Competitive entry-level salary.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan option.
• Extensive paid training program.
• Remote work environment with flexibility.
• Opportunities for career advancement within the customer support department.
• Supportive team culture and management.
• Employee assistance program.
• Virtual team-building activities.

Job Description

Job Description

Temporary Call Center Universal Agent, US (Remote)

Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU'LL MAKE AN IMPACT:
The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email,
and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating
strong customer service and sales skills to optimize each customer interaction.
This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a
permanent role based on performance and business needs. Must be able to work a schedule that includes a
weekend day and holiday schedule as defined by Management (including complying with blackout periods as
determined by Management).

** $15.50/hr ** Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee discount plus additional perks and discount programs

50% - Customer Interaction & Communication:

• Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs
• Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
• Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
• Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent

20% Technology, Training, Sales & Follow-Up:

• Use technology tools as directed and within established guidelines to support daily tasks
• Participate in individual and team training sessions to stay current with knowledge and best practices
• Educate customers on Carter's and OshKosh products to maximize upsell and cross-sell opportunities
• Schedule and manage any required customer follow-ups following Contact Center guidelines

30% Documentation & Data Management:

• Complete necessary documentation to manage customer complaints and solutions
• Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems
• Maintain confidentiality of the organization's customer data

WE'D LOVE TO HEAR FROM YOU IF:
Must have:

• 6+ months of customer service experience
• Ability to communicate effectively in both written and verbal communication
• Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision

Preferred skills and experience:

• Call center, Retail, and/or E-commerce experience is a plus
• Technical aptitude is a plus, but not required

#LI-Remote

MAKE A CAREER AT CARTER'S:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

**We're unique. You should be, too.**
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service.
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
+ Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
+ Responds to patient inquiries based on the ChenMed core model for care.
+ Escalates issues/concerns as appropriate.
+ Makes appropriate and timely decisions according to department standards, procedures and policies.
+ Documents interactions using web-based technology.
+ Maintains business relationship by providing prompt and accurate service to promote loyalty.
+ Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
+ Performs other duties as assigned and modified at manager's discretion.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Competent-level business acuity
+ Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
+ Exceptional verbal communication skills including active listening
+ Excellent organizational and multi-tasking skills
+ Passion for serving others, particularly seniors, with initiative-taking solutions
+ Ability to successfully operate in a demanding environment
+ Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
+ Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
+ Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)
**EDUCATION AND EXPERIENCE CRITERIA:**
+ High school diploma or GED equivalent required
+ A minimum of 2 years of customer service experience required; in a call center or similar environment
+ A minimum of 1 year experience working in a fast paced medical office or healthcare setting, highly preferred
+ Must reside in the continental United States and within a state were the company is established as a business entity
+ Experience with web-based customer relationship management systems
**PAY RANGE:**
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
**EMPLOYEE BENEFITS**
ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE ( Contingent Worker please see job aid HERE to apply
\#LI-Remote

Remote Parts Call Center Agent
Location:
Greensboro, NC, US, 27409Mira Loma, CA, US, 91752Houston, TX, US, 77066Fort Worth, TX, US, 76155
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**This is a remote position supporting customers across the United States and Canada and requires availability to work a schedule ending at 5:00 PM Pacific Time.**
**Required**
- Associate degree in Diesel Technology, Automotive Technology, Mechanical Engineering Technology, or a related field, plus a minimum of three (3) years of relevant experience in heavy-duty vehicle maintenance, mechanical repair, parts sales, or customer support.
**OR**
- High school diploma or equivalent, supplemented by technical training in Diesel Mechanics, Heavy Equipment Mechanics, Automotive Mechanics, Aircraft Maintenance, Parts Management, or a related field, plus a minimum of five (5) years of relevant experience in heavy-duty vehicle maintenance, mechanical repair, parts sales, or customer support.
- Advanced English communication skills, both written and verbal.
**Preferred**
- Bilingual or multilingual communication skills are highly preferred.
- Fluency in Spanish is a strong asset.
- Additional language skills, including French or other languages, are valued and may support our diverse customer base.
- Experience supporting customers in a technical, parts, service, or sales environment.
- Experience with heavy-duty truck, bus, diesel, or commercial vehicle parts is preferred.
**Additional Knowledge and Skills**
- Customer service and sales techniques.
- Marketing and promotional concepts.
- Strong customer communication and relationship-building skills.
- Understanding of customer-supplier relationships.
- Quality assurance and continuous improvement principles.
- Strong productivity, organizational, and time-management skills.
- Problem-solving and troubleshooting abilities.
- Proficiency with Microsoft Office applications.
- Experience with ERP/MRP systems such as SAP, JD Edwards, Oracle, or similar platforms preferred.
- Knowledge of inventory management and parts operations.
- Ability to identify parts using technical documentation, catalogs, photos, and customer descriptions.
- Continuous improvement mindset and commitment to operational excellence.
**Tasks**
- Supports customer and Regional Sales Manager requests related to parts. Receives, modifies, and processes orders, credit notes, and parts returns, including return logistics.
- Identifies alternatives to minimize customer impact in cases of extended delivery lead times or vehicle downtime.
- Works with customers to identify required parts and coordinates fulfillment activities with logistics and supply chain partners.
- Recommends and promotes parts, products, and current promotions while identifying opportunities for additional sales.
- Handles pricing inquiries, quotations, returns, and other customer requests in accordance with established guidelines and approval parameters.
- Assists customers with online account setup and access.
- Supports the management of consignment inventory and helps maintain appropriate inventory turnover.
- Gathers market intelligence and competitive information and shares findings with relevant stakeholders.
- Contacts prospective customers and refers qualified opportunities to Regional Sales Managers.
- Recommends solutions to minimize the financial impact of obsolete inventory and supports inventory optimization initiatives.
- Participates in continuous improvement activities and process enhancement efforts.
- Reviews and analyzes low-margin orders and quotations, identifies discrepancies, and follows up as needed.
- Communicates inventory opportunities to customers, including used parts, excess inventory, and production take-offs.
- Troubleshoots order-processing issues, including payment, system, and online account concerns.
- Opens and maintains customer accounts, including cash and credit card accounts.
- Identifies parts from technical documentation, catalogs, photographs, and customer-provided information.
- Receives and directs phone calls, takes messages, and provides routine information when appropriate.
- Completes and verifies required documentation and records.
- Provides training and support to team members and branch personnel as requested.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $53,700 - $66,400 annually, and where applicable, bonus eligible.  The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:  
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
**Who we are and what we believe in**
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
**Prevost** is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. **Prevost** is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The **Prevost** tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.
**Prevost** is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Category: Sales & Services
Organization: Prevost
Travel Required: No Travel Required
Requisition ID: 33450
**View All Jobs ( we share the same aspirations?**
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
**Nearest Major Market:** Greensboro

Job Description

Job Description

This is a remote position.

We are seeking a dedicated and customer-focused At-Home Call Center Agent to join our dynamic customer service team. In this role, you will serve as a vital point of contact for our clients, delivering exceptional support through phone, email, and live chat channels. Your primary responsibility will be to resolve customer inquiries, troubleshoot issues, and ensure a seamless experience that reflects our brand’s commitment to excellence. This position offers the flexibility of remote work with structured training, performance support, and opportunities for career advancement. As an At-Home Call Center Agent, you’ll play a crucial role in building customer loyalty, driving satisfaction, and contributing to the overall success of our service operations.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  
• Accurately document all customer interactions in the CRM system.
  
• Troubleshoot and resolve customer issues related to orders, billing, account management, and technical support.
  
• Escalate complex or sensitive issues to appropriate departments following established protocols.
  
• Maintain up-to-date knowledge of products, services, policies, and procedures.
  
• Adhere to quality assurance standards and follow call handling scripts and guidelines.
  
• Meet or exceed performance metrics including call handling time, first-call resolution, and customer satisfaction scores.
  
• Maintain a secure, reliable, and distraction-free home workspace that meets company technical and compliance requirements.
  
• Participate in scheduled training sessions and performance reviews.
  

Requirements

Requirements:

• High school diploma or equivalent; associate’s degree or relevant experience preferred.
  
• 1+ years of experience in customer service, preferably in a call center or remote support environment.
  
• Proficient in using computers and standard office software (e.g., Microsoft Office, Google Workspace).
  
• Strong verbal and written communication skills in English.
  
• Reliable high-speed internet connection and a quiet, dedicated workspace.
  
• Access to a landline or VoIP phone system and a headset compatible with call center software.
  
• Ability to work independently, manage time effectively, and meet performance targets.
  
• Basic understanding of CRM platforms and remote work tools (e.g., Zoom, Slack, Zendesk).
  
• Must be legally authorized to work in the United States.
  
• Willingness to work flexible shifts, including evenings, weekends, and holidays as needed.
  

Compensation: $16–$22 per hour, based on experience and performance.

Work Location: Fully remote (home-based).

Job Description

Job Description

Outbound Automotive Call Specialist

AutoShop Call Backs | Houston, TX (Training On-Site, Remote Opportunity Available)

$41,000–$60,000+ Annual Compensation

Base Pay + Monthly Performance Bonuses

Earn the Right to Work Remote

AutoShop Call Backs is growing, and we're looking for driven, competitive, phone-savvy professionals who thrive in a fast-paced environment.

This is not a traditional customer service position.

This role is built for people who enjoy winning, staying productive, and controlling their income through performance. Every day, you'll connect with automotive customers, help shops re-engage lost opportunities, and create value for some of the best independent repair facilities in the country.

If you've worked in dealership BDC, automotive sales, inside sales, telemarketing, appointment setting, hospitality, customer retention, collections, or high-volume call centers, we want to talk with you.

Compensation

• Starting pay equivalent to approximately $20/hour
• Monthly performance bonuses
• Top performers regularly earn $50,000-$60,000+
• Clear advancement opportunities as the company grows

What You'll Do

• Make 160-250 outbound calls per day
• Follow proven scripts and processes
• Schedule appointments and reconnect customers with automotive repair facilities
• Maintain accurate notes and customer records
• Consistently hit activity and performance goals
• Deliver a professional customer experience on every call
• Participate in coaching, training, and performance reviews

What Success Looks Like

The people who excel in this role are:

• Highly coachable
• Self-motivated
• Competitive
• Reliable and punctual
• Comfortable working on the phone all day
• Able to stay positive through rejection
• Process-oriented and detail-focused

This role rewards consistency, discipline, and effort.

Training & Remote Work

All new team members complete training in our Houston-area office.

Remote work is not guaranteed—it is earned.

Top performers who demonstrate reliability, productivity, and professionalism may become eligible for remote work opportunities after successfully completing training and meeting performance expectations.

To qualify for remote work, candidates must have:

• Dedicated home office space
• Reliable high-speed internet
• Professional work environment free from distractions
• Ability to maintain performance standards while working independently

Remote status may be reviewed based on performance and productivity.

Schedule

• Full-Time
• Weekday schedule
• Some weekend availability may be required based on business needs
• Consistent hours with clear expectations

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with company match
• Paid Time Off
• Career growth opportunities

Preferred Backgrounds

We commonly find success with candidates from:

• Automotive BDC
• Automotive Service Advising
• Automotive Sales
• Call Centers
• Customer Retention
• Collections
• Hospitality
• Retail Leadership
• Appointment Setting
• Inside Sales

Automotive experience is helpful but not required.

This Role Is NOT For You If:

• You dislike being on the phone
• You need constant supervision to stay productive
• You struggle with repetitive, process-driven work
• You are uncomfortable with performance metrics and accountability

Why AutoShop Call Backs?

We're building a high-performance team focused on growth, opportunity, and results. The people who succeed here earn trust, gain flexibility, and create long-term career opportunities in one of the fastest-growing automotive support organizations in the industry.

If you're looking for a place where effort matters and performance gets rewarded, apply today.

Brian Rhodes, Managing Partner

Cell:

Email:

Job Description

Job Description

NorthStar Memorial Group is seeking an On-site Call Center Service Agent at Restland Funeral Home in Dallas, TX . Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence.

Responsibilities

• Answer incoming calls and route them to the correct department
• Handle customer inquiries, complaints, and issues
• Provide pricing to client families and schedule appointments
• Management of the service/appointment calendar
• Walking families through the next steps after a passing has occurred

Qualifications

• 1+ years of experience in a customer service environment
• High School Diploma or equivalent
• Excellent communication and customer service skills
• Basic computer knowledge (Windows, MS Word, MS Excel, internet)

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status