84,126 Call Center Agent jobs in the United States

A Call Center Representative is responsible for managing customer interactions through phone and process requests. Key duties include answering inbound calls, making outbound calls, using customer relationship management (CRM) system to log interactions, de-escalating complaints, and maintaining professional communication to ensure customer satisfaction. 

Core Responsibilities:

• Customer Support:  Answering inquiries, troubleshooting problems, and providing information about products and services.
• Call Management:  Handling a high volume of inbound calls efficiently and professionally, as well as making outbound calls for follow-ups or sales.
• Problem Solving:  Identifying customer needs, de-escalating issues, and finding effective solutions to ensure satisfaction.
• Data Entry:  Accurately and efficiently documenting customer interactions in a multi-system platform.
• Processing Payments :  Taking orders, processing payments, and sometimes upselling products or services based on customer needs. 

Key Skills and Qualities:

• Communication: Strong active listening and clear verbal communication skills are essential for understanding and addressing customer needs effectively.
• Patience: The ability to remain calm and empathetic, especially when dealing with frustrated customers.
• Problem-Solving: A knack for analyzing issues and developing appropriate solutions.
• Technical Proficiency: Comfort using call center software, CRM systems, and other relevant tools.
• Professionalism: Maintaining a positive and professional attitude to represent the company well. 

Environment:

• Call center representatives work in a dedicated contact center environment and are often the first point of contact for customers.
• They must adhere to company policies, service level agreements, and performance metrics, such as call handling times and customer satisfaction scores. 

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older
• Available to work: weekdays

Preferred qualifications:

• At least high school diploma or equivalent or higher
• Retail skills: customer service
• Retail skills: addressing customer complaints

Description
Are you passionate about providing exceptional service and resolving customer inquiries? As a Call Center Agent, you will act as the voice of the company, ensuring customer needs are met and delivering a positive experience with every interaction. Join a fast-paced, customer-focused environment and make a meaningful impact!
Key Responsibilities:
+ Handle inbound and/or outbound calls in a professional, courteous, and timely manner.
+ Address customer inquiries, provide solutions, and resolve issues efficiently.
+ Document and update customer information in the database following each interaction.
+ Follow company guidelines to achieve quality standards and meet performance metrics.
+ Collaborate with team members to resolve complex inquiries and escalate issues as necessary.
+ Educate customers on products, services, and company policies while promoting a positive image of the business.
Requirements
+ Excellent verbal and written communication skills.
+ Strong problem-solving and active listening abilities.
+ Ability to multitask and work efficiently in a fast-paced environment.
+ Proficiency in navigating computer systems and customer relationship management (CRM) tools (e.g., Salesforce).
+ High level of patience, empathy, and professionalism in customer interactions.
+ Previous experience in a call center, customer service, or related role preferred but not required.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**TITLE: Call Center Agent**
Looking for Call Center Agents in Shepherdsville, KY! Great opportunity if you are looking for a temp to hire position with the potential of having a hybrid schedule!
**Click APPLY to apply NOW! Or call Wendy at or e-mail resume to **
**CANDIDATE REQUIREMENTS:**
+ 1-3 years of Call Center experience
+ Ability to engage with customers in a professional manner
+ Practical experience in MS Office
+ High school diploma or equivalent
+ Bi-Lingual preferred
Job Details:
+ $18.75 - $21.75 depending on experience
+ Temp to Hire
+ Monday-Friday
+ 8am - 5pm
+ Located in Shepherdsville, KY 40165
+ Initiate outbound calls to customers to coordinate the return of resuable packaging
+ Provide clear instructions of package returns and resolve any issues with the return policy
+ Update customer records and return statuses
+ Schedule pickups, issue return labels and coordinate with the logistics team
**Click APPLY to apply NOW! Or call Wendy at or e-mail resume to **
**#P1**
**#CB**
Related job titles: Customer Service Rep, Customer Service Agent, Customer Support Associate, Help Desk, Customer Operations, Support Specialist, Client Support, Sale
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Description
A Call Center Representative manages incoming and outgoing customer interactions to provide support, resolve concerns, and offer information about the organization's products and services. This role is essential for ensuring customer satisfaction and contributing to the company's reputation for excellent service. Strong communication skills, problem-solving abilities, and the ability to thrive in a fast-paced setting are key to success in this position.
Responsibilities:
+ Customer Engagement: Respond to customer inquiries via phone calls, emails, or chats in a prompt and professional manner.
+ Problem-Solving: Diagnose and resolve customer issues, while escalating complex challenges to appropriate team members.
+ Expertise in Products: Develop a comprehensive understanding of company offerings to deliver accurate information and provide tailored recommendations.
+ Recordkeeping: Input customer details, inquiries, and feedback into the company's Customer Relationship Management (CRM) system, such as Salesforce.
+ Sales Assistance: Identify opportunities for upselling or cross-selling to address customer needs when applicable.
+ Performance Standards: Achieve or exceed key performance metrics, including issue resolution time, customer satisfaction ratings, and call volume benchmarks.
Requirements
+ Exceptional spoken and written communication skills.
+ Strong interpersonal abilities for building and maintaining customer relationships.
+ Familiarity with computer systems and data entry; experience with CRM platforms is an advantage.
+ Analytical and problem-solving skills with attention to detail.
+ Ability to remain professional and calm in challenging situations.
Preferred Experience:
+ Prior customer service or call center experience is beneficial.
+ Knowledge of sales processes or customer feedback systems is a plus.
This role is central to delivering exceptional customer support and fostering lasting client relationships. A Call Center Representative who demonstrates empathy, efficiency, and enthusiasm will excel in this position.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Description

Job Description

CALL CENTER AGENT

Description:

Mississippi Sports Medicine and Orthopaedic Center is one of the nation’s top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching for a dedicated, supportive Call Center Agent who is comfortable engaging with patients on the phone in a helpful, kind and efficient manner. We are offering paid training with this role, which can be a great entry-level opportunity for someone starting their career. We do work hard to make our patients happy, which means we’re focused on handling all their calls, offering exceptional service and seeking opportunities to make their lives better.

EXPERIENCE / EDUCATIONAL REQUIREMENTS:

Education:

• Graduate of four-year high school or equivalent (GED).

Experience:

• One (1) year experience demonstrating your ability to adhere to a schedule, understand complex instruction and use technology.

ESSENTIAL FUNCTIONS:

The essential functions include, but are not limited to, the following:

• Schedule patients for 20 physicians
• Demonstrate empathy and active listening during patient calls
• Clearly understand all HIPAA guidelines and ensure guidelines are followed in all situations
• Provide timely response to patient and supervisor requests
• A strong desire to strive for excellence and happiness in helping others
• Strive to answer all calls pleasantly, and be helpful with their requests
• Must have full-time availability
• Fluent in English, both written and spoken
• Comfortable with computer and telephone systems, training will be provided

Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click to start the assessment

Job Description

Job Description

Call Center Representative – Appointment Coordinator (Beaver Toyota & Beaver Mazda)
Cumming, GA | Full-Time | Commission + Base Pay | Automotive Industry

Unleash Your Potential. Drive Your Own Success.

Beaver Toyota of Cumming and Beaver Mazda are looking for motivated, positive, and energetic individuals to join our fast-paced Client Care Center (CCC) ! As a Call Center Representative , you’ll be the voice of two of the most recognized and trusted automotive dealerships in Georgia.

What You’ll Do:
This isn’t just a “call center job” — this is a performance-driven role where your hustle and consistency directly impact your paycheck.

• Handle inbound and outbound calls from new and returning customers

• Set service and sales appointments for both Beaver Toyota and Beaver Mazda

• Provide exceptional customer service, ensuring every caller has a “wow” experience

• Follow up with leads, vehicle or servicing inquiries, and missed appointments

• Collaborate closely with sales and service teams to keep the schedule full and customers happy

• Track activity, appointments, and follow-up to maximize commission

You’ll Thrive Here If You:
Love connecting with people and have a friendly, professional phone voice
Are a self-starter who thrives in a fast-paced environment
Want to control your income based on performance
Enjoy working with a fun, supportive, and driven team
Are coachable and ready to learn

What’s In It for You:

1. Competitive base pay + commission

2. Monthly performance bonuses

3. Full benefits package (medical, dental, 401(k), paid time off

4. Ongoing training and mentorship

      e. Access to full gym and a personal trainer 3 days per week

      f. Restaurant on campus 

      g. Salon on campus - with employee discounts

      h. A positive, empowering culture at a company that actually cares about its people

       i. The chance to represent two respected brands: Beaver Toyota & Beaver Mazda

Requirements:

• Call center or customer service experience is a plus (but not required)

• Strong verbal and written communication skills

• Ability to multi-task, stay organized, and work independently

• Must be available for some evenings and weekends

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Ready to Join the Beaver Team?
If you're ready to build a career — not just a job — apply now. Let’s grow together.

Apply today and start earning what you’re worth.