94,514 Call Center Agent jobs in the United States
Call center agent
Posted 48 days ago
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Job Description
At Lyra Health we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Objectives of this role- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
- High school degree or equivalent
- Experience working in a call center or customer-support role
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
- Expertise in conflict resolution
- Experience in customer sales
Company Details
Call Center Agent
Posted 2 days ago
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Job Description
This role provides vital support to drivers nationwide. Utilizing two-way audio/video communication, you will verify specifications on trucks and processes while coordinating, communicating, and providing updates to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. We seek candidates who are detail-oriented, can thrive in a fast-paced environment, and possess a high sense of urgency. Your role will allow onsite associates to focus on daily operations.
Responsibilities
+ Support approximately 200 drivers daily with clear and excellent communication.
+ Coordinate and communicate updates on the arrival, loading, unloading, and departure of trucks at various facilities.
+ Verify and identify necessary specifications on trucks using audio/video communication.
+ Allow onsite associates to concentrate on their daily operations by managing gate operations remotely.
Essential Skills
+ Proficiency in Microsoft Office.
+ Customer service orientation with excellent phone etiquette.
+ Technical savvy with logistics and intermodal knowledge.
+ Experience in call center or inbound call environments.
+ 1+ year of high-volume customer support experience, preferably in call centers or strong retail customer service.
Additional Skills & Qualifications
+ Strong job tenure with ability to follow SOPs.
+ Problem-solving skills are essential.
+ Experience with Microsoft Excel and keyboard shortcuts.
+ Ability to multitask and manage multiple projects simultaneously.
+ Quick learning capability and working efficiently in fast-paced environments.
Work Environment
This role requires on-site presence five days a week. Training occurs Monday through Friday, 8:00 am - 4:30 pm for three weeks, with the first day from 9:00 am - 5:30 pm. After training, the schedule will be Friday through Tuesday, 9:00 am - 5:30 pm, with Wednesday and Thursday off. Mandatory overtime is expected during peak seasons from October to January, involving a sixth workday and 10-hour shifts.
#azjobs25
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Aug 28, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
Call Center Agent
Posted today
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Job Description
Job Description
Salary: $14-$16
Expivia Marketing is seeking customer service representatives to join our team!
THIS IS A WORK-FROM-HOME POSITION!
However, please note there will be mandatory initial in-person training at our main office in Erie, PA.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Qualifications:
- Previous experience in sales, customer service, or other related fields a PLUS
- High School Diploma or GED Equivalent
- Ability to build rapport with customers
- Strong communication skills and professionalism
- Detail Oriented
- Ability to multitask and manage time effectively
- Provide a consistent positive attitude & effort
- Have a warm and engaging disposition.
Apply now for the opportunity to join an exciting, professional, and growing organization. As we grow, we will primarily fill additional Management, HR, and Client Service positions from within.
To apply, please fill out the online application and attach your resume. Resumes may also be sent to
remote work
Call Center Agent
Posted today
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Job Description
Job Description
Description
Job Description:
We are looking for a motivated and customer-oriented Call Center Agent to join our team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, and providing exceptional service to ensure customer satisfaction. This is an excellent opportunity for individuals seeking to build a career in customer service.
Key Responsibilities
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely manner.
- Provide accurate information about products and services.
- Resolve customer issues and complaints with professionalism and empathy.
- Document all interactions in the customer relationship management (CRM) system.
- Conduct follow-up calls to ensure customer satisfaction.
- Collaborate with team members to achieve performance goals and targets.
- Participate in training sessions to enhance product knowledge and service skills.
Skills, Knowledge and Expertise
Skills Required:
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency in using computers and CRM software.
- Previous experience in a call center or customer service role is preferred.
- A positive attitude and a passion for helping others.
Benefits
Benefits:
- Competitive salary ranging from $38,000 to $42,000.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday benefits.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work environment.
Remote Call Center Agent
Posted today
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Job Description
We are seeking enthusiastic, customer-focused, and tech-savvy individuals to join our team as Remote Call Center Agents . In this role, you will serve as the first point of contact for our customers, providing support through inbound and/or outbound calls, live chats, and email communications — all from the comfort of your home office. The ideal candidate will be highly motivated, adaptable, and committed to delivering outstanding service experiences that reflect our company’s values and dedication to customer satisfaction.
Responsibilities:- Respond promptly and professionally to customer inquiries via phone, chat, or email
- Handle a high volume of inbound and outbound customer calls while maintaining a friendly and courteous tone
- Identify customer needs, clarify information, research every issue, and provide effective solutions
- Resolve customer complaints and concerns with patience, understanding, and professionalism
- Maintain up-to-date knowledge of company products, services, promotions, and policies to provide accurate information to customers
- Accurately document all customer interactions, transactions, feedback, and issues using CRM or call center software
- Escalate complex or unresolved issues to higher-level support or supervisory staff as needed
- Meet or exceed individual and team performance metrics such as call quality, call handling time, customer satisfaction, and issue resolution rate
- Attend virtual training sessions and team meetings regularly to stay aligned with business objectives and service standards
Company Details
Remote Call Center Agent
Posted today
Job Viewed
Job Description
We are seeking a reliable, professional, and customer-focused Remote Call Center Agent to join our virtual customer support team. In this role, you will serve as the first point of contact for customers, handling inbound and/or outbound calls to provide assistance, answer inquiries, resolve issues, and ensure an exceptional customer experience.
This is a remote position ideal for individuals who are self-motivated, tech-savvy, and have excellent communication skills. You'll work from the comfort of your home while helping customers across various industries such as retail, finance, healthcare, or telecommunications.
Responsibilities:
- Handle a high volume of inbound and/or outbound calls in a fast-paced, remote environment
- Respond to customer inquiries regarding products, services, billing, orders, or technical support
- Provide accurate, timely, and professional assistance and information
- Escalate complex issues to supervisors or relevant departments as needed
- Document all customer interactions in the CRM or ticketing system
- Follow call scripts, company policies, and standard operating procedures (SOPs)
- Meet or exceed performance metrics including call handling time, quality, and customer satisfaction
- Stay updated on product knowledge, promotions, and system changes
- Maintain a calm and empathetic attitude when dealing with challenging situations
Company Details
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