What Customer Service Manager Jobs are in Arizona?
Showing 5000+ Customer Service Manager jobs in Arizona
Job Description
Eaton's IS AER ITD Aerospace division is currently seeking a Customer Service Manager - Aerospace.
The expected annual salary range for this role is $ - $130,000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
** Relocation assistance is available for a qualified candidate currently residing in the USA.
**What you'll do:**
The Customer Service Supervisor will manage the Customer Representatives' team with the objective to maximize customer satisfaction and increase performances.
The Customer Service Supervisor will recommend staff actions including selection recommendations; coaching, propose disciplinary actions; perform employee performance appraisals; manage schedules and workload.
This position will also act as a Customer Representative, managing business interactions and relationships with customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty.
The primary goal is to maximize customer satisfaction by ensuring we meet our delivery commitments to the customer. This position will interface either with strategic customers, provide them with updates on quotes, purchase orders, deliveries, manage expedites and schedule changes, ensure the compliance to Terms and Conditions and monitor performances.
This includes working with sales, planning, supply chain, operations, and quality. All activities involve extensive interaction with customers and internal functions.
**ESSENTIAL FUNCTIONS:**
**Customer Assignment:**
A. Serve as the primary source of contact for assigned Customers related inquiries and represent the voice of the Customers.
B. Manage all aspects of the Customer relationship and daily interactions.
C. Support Order Management to ensure accurate and timely Order processing and returns.
D. Understand all executed contract terms for assigned Customers through collaboration with Contracts Team.
E. Monitor existing contracts for compliance relative to delivery requirements.
F. Develop and maintain Customer specific manuals, as well as key contractual elements.
G. Negotiate and manage changes in Customer demand to ensure accurate flow down in support of on-time delivery.
H. Follow up on quotes and monitoring quotes
I. Maintain knowledge and train others to navigate and manage Customer schedules and portals
J. Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions.
K. Know and apply all terms of Long-Term Agreements for assigned Customers. Develop and maintain Customer information documents for other team member's use.
L. Work closely with operations and supply chain to ensure Customer On-Time Delivery
M. Proactively monitor Customer delivery schedules and track critical shortages. Team with Supply Chain Management and Operations to expedite urgent Customer needs.
**Team Management:**
A. Manage the Customer Service Representatives team.
B. Ensure compliance to Sales and Operations processes.
C. Implement and participate in rituals with key local interfaces (Planning Supply Chain, Quality, Sales, Finance .).
D. Update the work instructions as needed.
E. Ensure that Customer Service Representatives are adequately trained.
**Qualifications:**
**Basic Qualifications:**
- Bachelor's Degree from an accredited institution.
- 3 + years of experience in customer service, contract administration or related experience.
- 1 + years of experience managing a team.
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc."
- This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee .
- Legally authorized to work in the United States without company sponsorship now or in the future.
**Preferred Qualifications:**
- Bachelor's Degree in Business, Marketing preferred.
- Previous experience supporting Manufacturing products / customers.
- Work experience with SAP and/ or MFG Pro.
- Work experience in a customer support role for technical products.
- Experience with preparing quotes.
- Proficiency or knowledge of ERP systems.
- Prior experience with customer portals.
- Ability to train others and work in a team-oriented environment.
- Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment.
- Demonstrated experience working with MS Office software package.
- Analytical skills and detail-orientation.
- Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently.
- Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner.
- Customer service skills and aptitude.
- Must be able to travel up to 10% of the time.
**Skills:**
**Position Criteria:**
- Ability to train others and work in a team-oriented environment
- Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment
- Demonstrated experience working with MS Office software package
- Analytical skills and detail-orientation.
- Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently
- Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner
- Must be able to travel up to 10% of the time
- Customer service skills and aptitude
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
The expected annual salary range for this role is $ - $130,000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
** Relocation assistance is available for a qualified candidate currently residing in the USA.
**What you'll do:**
The Customer Service Supervisor will manage the Customer Representatives' team with the objective to maximize customer satisfaction and increase performances.
The Customer Service Supervisor will recommend staff actions including selection recommendations; coaching, propose disciplinary actions; perform employee performance appraisals; manage schedules and workload.
This position will also act as a Customer Representative, managing business interactions and relationships with customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty.
The primary goal is to maximize customer satisfaction by ensuring we meet our delivery commitments to the customer. This position will interface either with strategic customers, provide them with updates on quotes, purchase orders, deliveries, manage expedites and schedule changes, ensure the compliance to Terms and Conditions and monitor performances.
This includes working with sales, planning, supply chain, operations, and quality. All activities involve extensive interaction with customers and internal functions.
**ESSENTIAL FUNCTIONS:**
**Customer Assignment:**
A. Serve as the primary source of contact for assigned Customers related inquiries and represent the voice of the Customers.
B. Manage all aspects of the Customer relationship and daily interactions.
C. Support Order Management to ensure accurate and timely Order processing and returns.
D. Understand all executed contract terms for assigned Customers through collaboration with Contracts Team.
E. Monitor existing contracts for compliance relative to delivery requirements.
F. Develop and maintain Customer specific manuals, as well as key contractual elements.
G. Negotiate and manage changes in Customer demand to ensure accurate flow down in support of on-time delivery.
H. Follow up on quotes and monitoring quotes
I. Maintain knowledge and train others to navigate and manage Customer schedules and portals
J. Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions.
K. Know and apply all terms of Long-Term Agreements for assigned Customers. Develop and maintain Customer information documents for other team member's use.
L. Work closely with operations and supply chain to ensure Customer On-Time Delivery
M. Proactively monitor Customer delivery schedules and track critical shortages. Team with Supply Chain Management and Operations to expedite urgent Customer needs.
**Team Management:**
A. Manage the Customer Service Representatives team.
B. Ensure compliance to Sales and Operations processes.
C. Implement and participate in rituals with key local interfaces (Planning Supply Chain, Quality, Sales, Finance .).
D. Update the work instructions as needed.
E. Ensure that Customer Service Representatives are adequately trained.
**Qualifications:**
**Basic Qualifications:**
- Bachelor's Degree from an accredited institution.
- 3 + years of experience in customer service, contract administration or related experience.
- 1 + years of experience managing a team.
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc."
- This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee .
- Legally authorized to work in the United States without company sponsorship now or in the future.
**Preferred Qualifications:**
- Bachelor's Degree in Business, Marketing preferred.
- Previous experience supporting Manufacturing products / customers.
- Work experience with SAP and/ or MFG Pro.
- Work experience in a customer support role for technical products.
- Experience with preparing quotes.
- Proficiency or knowledge of ERP systems.
- Prior experience with customer portals.
- Ability to train others and work in a team-oriented environment.
- Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment.
- Demonstrated experience working with MS Office software package.
- Analytical skills and detail-orientation.
- Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently.
- Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner.
- Customer service skills and aptitude.
- Must be able to travel up to 10% of the time.
**Skills:**
**Position Criteria:**
- Ability to train others and work in a team-oriented environment
- Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment
- Demonstrated experience working with MS Office software package
- Analytical skills and detail-orientation.
- Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently
- Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner
- Must be able to travel up to 10% of the time
- Customer service skills and aptitude
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Is this job a match or a miss?
Apply Now
0
Senior Aeroderivative Customer Service Manager
85067 Phoenix
GE Vernova
Posted 2 days ago
Job Viewed
Job Description
**Job Description Summary**
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
**Job Description**
**Roles and Responsibilities**
+ Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area -
+ Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
+ Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
+ Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
+ Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
+ Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
+ Has ability to assess quality of information given and ask pertinent questions to stakeholders.
+ Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
+ Uses multiple internal and some external sources outside of own function to help arrive at a decision.
+ May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
+ Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.
**Eligibility Requirements:**
+ Qualified candidate can be located within 1-2 states from our primary location in California or Houston, TX.
+ Willingness and ability to travel less than 25% of the time.
**Required Qualifications**
+ Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)
+ Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.
**Desired Characteristics**
+ Power Plant Operational/Outage and Project Management Experience.
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills.
+ Demonstrated ability to analyze and resolve problems.
+ Demonstrated ability to lead programs / projects.
+ Ability to document, plan, market, and execute program.
+ Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
\#LI-Remote - This is a remote position
For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on July 16, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
**Job Description**
**Roles and Responsibilities**
+ Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area -
+ Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
+ Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
+ Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
+ Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
+ Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
+ Has ability to assess quality of information given and ask pertinent questions to stakeholders.
+ Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
+ Uses multiple internal and some external sources outside of own function to help arrive at a decision.
+ May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
+ Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.
**Eligibility Requirements:**
+ Qualified candidate can be located within 1-2 states from our primary location in California or Houston, TX.
+ Willingness and ability to travel less than 25% of the time.
**Required Qualifications**
+ Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)
+ Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.
**Desired Characteristics**
+ Power Plant Operational/Outage and Project Management Experience.
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills.
+ Demonstrated ability to analyze and resolve problems.
+ Demonstrated ability to lead programs / projects.
+ Ability to document, plan, market, and execute program.
+ Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
\#LI-Remote - This is a remote position
For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on July 16, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Is this job a match or a miss?
Apply Now
1
Sr Principal Consultant - Financial Services - NetSuite Advanced Customer Support (ACS) - Managed...
85067 Phoenix
Oracle
Posted 2 days ago
Job Viewed
Job Description
**Job Description**
If you're a senior-level NetSuite consultant with experience helping Financial Services organizations drive operational excellence, business transformation, regulatory readiness, and client success, and you're excited about the opportunity to help customers harness the power of AI to transform how they operate, NetSuite ACS is the place for you!
Oracle NetSuite's Advanced Customer Support (ACS) team is seeking a seasoned consultant with expertise supporting Financial Services organizations, including Consumer & Commercial Financial Services firms, specialty finance organizations, lending institutions, payment and financial technology providers, wealth and asset management firms, Investment Banks, Private Equity firms, venture capital organizations, and other financial institutions. Experience helping customers optimize financial operations, compliance, reporting, portfolio management, and operational processes within highly regulated environments is highly valued.
This direct hire position can be home office based in most major US and Canadian cities and requires minimal travel, as appropriate.
Oracle NetSuite's Advanced Customer Support (ACS) team goes beyond traditional support by serving as a strategic partner in our customers' long-term success. Through a combination of industry expertise, business process consulting, technical guidance, and AI-powered innovation, we help customers continuously evolve their NetSuite environment, unlock new efficiencies, accelerate growth, and maximize the value of their investment. Our consultants work alongside customer leadership teams to identify opportunities, solve complex business challenges, and turn strategic objectives into measurable business outcomes.
As part of the ACS team, this role will help Financial Services customers optimize NetSuite across core financial management and accounting processes, including multi-subsidiary and multi-currency operations, financial close, budgeting, tax management, cash application, bank reconciliation, revenue recognition, compliance, regulatory and investor reporting, and financial analytics. Consultants will advise customers on business process optimization across record-to-report, order-to-cash, procure-to-pay, project accounting, portfolio operations, and integration strategies while leveraging SuiteAnalytics, reporting, workflows, and automation to improve operational efficiency.
Successful consultants are expected to bring deep functional expertise across NetSuite financial capabilities, including financial reporting, saved searches, dashboards, SuiteAnalytics, custom workflows, approvals, security and roles, advanced accounting features, and system configuration. Experience supporting integrations, payment processing, SuiteTalk web services, AI-powered capabilities such as NetSuite Prompt Studio and AI Connector, and emerging automation technologies is highly desirable. The ideal candidate combines strong consulting skills with a deep understanding of Financial Services business processes to help customers modernize operations, strengthen governance, improve visibility into financial performance, and maximize the value of their NetSuite investment.
**Required Experience**
6+ years of relevant ERP consulting, Financial Services, finance, accounting, operations, or business process consulting experience.
Strong NetSuite ERP functional consulting experience. Experience with other enterprise ERP platforms (Oracle Fusion Cloud ERP, SAP, Microsoft Dynamics, Workday Financials, Sage Intacct, etc.) will also be considered.
Experience supporting Financial Services organizations, including Consumer & Commercial Financial Services, specialty finance, lending institutions, payments and fintech organizations, wealth and asset management firms, Investment Banks, Private Equity firms, venture capital organizations, or other financial institutions.
Strong understanding of Financial Services business processes, including financial management, record-to-report, order-to-cash, procure-to-pay, budgeting and forecasting, cash management, regulatory reporting, compliance, audit controls, and operational reporting.
Experience configuring and supporting NetSuite financial capabilities such as OneWorld, multi-subsidiary and multi-currency environments, financial reporting, saved searches, dashboards, workflows, approvals, SuiteAnalytics, and advanced accounting functionality.
Experience gathering business requirements and translating them into scalable solutions through configuration, customizations, integrations, reporting, workflow automation, or business process improvements.
2+ years of external consulting or customer-facing advisory experience with executive stakeholders.
Ability to analyze complex business requirements and develop strategic roadmaps that deliver measurable business outcomes.
Strong communication, presentation, facilitation, and executive relationship management skills.
Demonstrated passion for customer success, continuous improvement, and delivering measurable business value.
Enthusiasm for adopting AI-enabled business processes and applying emerging AI capabilities to solve customer challenges.
**Preferred Qualifications**
Experience with NetSuite Advanced Financials, Multi-Book Accounting, Advanced Revenue Management, SuiteTax, SuiteBilling, Fixed Assets, Planning & Budgeting (NSPB), EPM, SuiteProjects, SuiteAnalytics, or Analytics Warehouse.
Experience implementing or supporting Financial Services operational processes such as portfolio accounting, investor reporting, fund operations, treasury management, lending operations, payment processing, financial consolidations, or regulatory compliance.
Experience designing or supporting integrations using SuiteTalk (REST/SOAP), Celigo, middleware platforms, payment gateways, or third-party financial applications.
Familiarity with NetSuite AI capabilities such as Text Enhance, Prompt Studio, AI Connector Service, Exception Management, Narrative Reporting, Intelligent Bill Capture, Ask Oracle, or SuiteScript AI APIs.
Experience helping customers adopt AI-enabled workflows through governance, enablement, organizational change management, and business process optimization.
Working knowledge of advanced NetSuite platform capabilities, including custom records, custom transactions, workflows, SuiteApprovals, Copy to Account, advanced reporting, financial report customization, and security architecture.
Background in accounting, finance, banking, capital markets, investments, private equity, treasury, or financial operations.
NetSuite ERP Consultant certification or other relevant Oracle NetSuite certifications preferred.
Experience leading customer engagements, mentoring consultants, or serving as a functional lead on complex ERP implementations or optimization projects.
Proven ability to collaborate across functional consultants, technical consultants, developers, architects, project managers, and executive customer stakeholders.
Travel Requirement
Minimal travel required, as appropriate.
Disclaimer:
**Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.**
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy ( .
**Range and benefit information provided in this posting are specific to the stated locations only**
CA: Hiring Range in CAD from: $93,900 to $143,900 per annum.
US: Hiring Range in USD from: $87,000 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
Vacancy Type - Replacement Position
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
If you're a senior-level NetSuite consultant with experience helping Financial Services organizations drive operational excellence, business transformation, regulatory readiness, and client success, and you're excited about the opportunity to help customers harness the power of AI to transform how they operate, NetSuite ACS is the place for you!
Oracle NetSuite's Advanced Customer Support (ACS) team is seeking a seasoned consultant with expertise supporting Financial Services organizations, including Consumer & Commercial Financial Services firms, specialty finance organizations, lending institutions, payment and financial technology providers, wealth and asset management firms, Investment Banks, Private Equity firms, venture capital organizations, and other financial institutions. Experience helping customers optimize financial operations, compliance, reporting, portfolio management, and operational processes within highly regulated environments is highly valued.
This direct hire position can be home office based in most major US and Canadian cities and requires minimal travel, as appropriate.
Oracle NetSuite's Advanced Customer Support (ACS) team goes beyond traditional support by serving as a strategic partner in our customers' long-term success. Through a combination of industry expertise, business process consulting, technical guidance, and AI-powered innovation, we help customers continuously evolve their NetSuite environment, unlock new efficiencies, accelerate growth, and maximize the value of their investment. Our consultants work alongside customer leadership teams to identify opportunities, solve complex business challenges, and turn strategic objectives into measurable business outcomes.
As part of the ACS team, this role will help Financial Services customers optimize NetSuite across core financial management and accounting processes, including multi-subsidiary and multi-currency operations, financial close, budgeting, tax management, cash application, bank reconciliation, revenue recognition, compliance, regulatory and investor reporting, and financial analytics. Consultants will advise customers on business process optimization across record-to-report, order-to-cash, procure-to-pay, project accounting, portfolio operations, and integration strategies while leveraging SuiteAnalytics, reporting, workflows, and automation to improve operational efficiency.
Successful consultants are expected to bring deep functional expertise across NetSuite financial capabilities, including financial reporting, saved searches, dashboards, SuiteAnalytics, custom workflows, approvals, security and roles, advanced accounting features, and system configuration. Experience supporting integrations, payment processing, SuiteTalk web services, AI-powered capabilities such as NetSuite Prompt Studio and AI Connector, and emerging automation technologies is highly desirable. The ideal candidate combines strong consulting skills with a deep understanding of Financial Services business processes to help customers modernize operations, strengthen governance, improve visibility into financial performance, and maximize the value of their NetSuite investment.
**Required Experience**
6+ years of relevant ERP consulting, Financial Services, finance, accounting, operations, or business process consulting experience.
Strong NetSuite ERP functional consulting experience. Experience with other enterprise ERP platforms (Oracle Fusion Cloud ERP, SAP, Microsoft Dynamics, Workday Financials, Sage Intacct, etc.) will also be considered.
Experience supporting Financial Services organizations, including Consumer & Commercial Financial Services, specialty finance, lending institutions, payments and fintech organizations, wealth and asset management firms, Investment Banks, Private Equity firms, venture capital organizations, or other financial institutions.
Strong understanding of Financial Services business processes, including financial management, record-to-report, order-to-cash, procure-to-pay, budgeting and forecasting, cash management, regulatory reporting, compliance, audit controls, and operational reporting.
Experience configuring and supporting NetSuite financial capabilities such as OneWorld, multi-subsidiary and multi-currency environments, financial reporting, saved searches, dashboards, workflows, approvals, SuiteAnalytics, and advanced accounting functionality.
Experience gathering business requirements and translating them into scalable solutions through configuration, customizations, integrations, reporting, workflow automation, or business process improvements.
2+ years of external consulting or customer-facing advisory experience with executive stakeholders.
Ability to analyze complex business requirements and develop strategic roadmaps that deliver measurable business outcomes.
Strong communication, presentation, facilitation, and executive relationship management skills.
Demonstrated passion for customer success, continuous improvement, and delivering measurable business value.
Enthusiasm for adopting AI-enabled business processes and applying emerging AI capabilities to solve customer challenges.
**Preferred Qualifications**
Experience with NetSuite Advanced Financials, Multi-Book Accounting, Advanced Revenue Management, SuiteTax, SuiteBilling, Fixed Assets, Planning & Budgeting (NSPB), EPM, SuiteProjects, SuiteAnalytics, or Analytics Warehouse.
Experience implementing or supporting Financial Services operational processes such as portfolio accounting, investor reporting, fund operations, treasury management, lending operations, payment processing, financial consolidations, or regulatory compliance.
Experience designing or supporting integrations using SuiteTalk (REST/SOAP), Celigo, middleware platforms, payment gateways, or third-party financial applications.
Familiarity with NetSuite AI capabilities such as Text Enhance, Prompt Studio, AI Connector Service, Exception Management, Narrative Reporting, Intelligent Bill Capture, Ask Oracle, or SuiteScript AI APIs.
Experience helping customers adopt AI-enabled workflows through governance, enablement, organizational change management, and business process optimization.
Working knowledge of advanced NetSuite platform capabilities, including custom records, custom transactions, workflows, SuiteApprovals, Copy to Account, advanced reporting, financial report customization, and security architecture.
Background in accounting, finance, banking, capital markets, investments, private equity, treasury, or financial operations.
NetSuite ERP Consultant certification or other relevant Oracle NetSuite certifications preferred.
Experience leading customer engagements, mentoring consultants, or serving as a functional lead on complex ERP implementations or optimization projects.
Proven ability to collaborate across functional consultants, technical consultants, developers, architects, project managers, and executive customer stakeholders.
Travel Requirement
Minimal travel required, as appropriate.
Disclaimer:
**Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.**
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy ( .
**Range and benefit information provided in this posting are specific to the stated locations only**
CA: Hiring Range in CAD from: $93,900 to $143,900 per annum.
US: Hiring Range in USD from: $87,000 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
Vacancy Type - Replacement Position
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Is this job a match or a miss?
Apply Now
2
Sr Principal Consultant - Consumer Services - NetSuite Advanced Customer Support (ACS) - Managed ...
85067 Phoenix
Oracle
Posted 2 days ago
Job Viewed
Job Description
**Job Description**
If you're a senior level NetSuite consultant with experience helping Consumer Services organizations drive operational excellence, business transformation, and customer success, and you're excited about the opportunity to help customers harness the power of AI to transform how they operate, NetSuite ACS is the place for you! Oracle NetSuite's Advanced Customer Support (ACS) team is seeking a seasoned consultant with expertise supporting Consumer Services organizations, including Commercial Services & Equipment Support providers, Automotive & Vehicle Services companies, Real Estate & Property Management organizations, Health, Wellness & Personal Care businesses, membership and subscription based businesses, and other consumer centric service organizations. Experience within Financial Services environments is also highly valued due to the strong alignment around customer operations, financial management, compliance, reporting, and process optimization.
This direct hire position can be home office based in most major US and Canadian cities and requires minimal travel, as appropriate.
Oracle NetSuite's Advanced Customer Support (ACS) team goes beyond traditional support by serving as a strategic partner in our customers' long term success. Through a combination of industry expertise, business process consulting, technical guidance, and AI powered innovation, we help customers continuously evolve their NetSuite environment, unlock new efficiencies, accelerate growth, and maximize the value of their investment. Our consultants work alongside customer leadership teams to identify opportunities, solve complex business challenges, and turn strategic objectives into measurable business outcomes.
As part of the ACS team, this role will help Consumer Services customers optimize NetSuite across finance, customer management, service operations, workforce management, recurring revenue, reporting, integrations, and emerging AI enabled business process improvements.
**Responsibilities Include**
Participate in the identification and documentation of customer NetSuite value gaps using ACS methodology.
Work with customers to prioritize and remediate high impact business process gaps.
Advise Consumer Services customers on leading practices across customer lifecycle management, Inventory and warehouse management, service delivery and field service operations, workforce management, recurring revenue models, customer retention, billing, financial operations, equipment and service contract management, property and tenant management processes, and customer experience optimization initiatives.
Define detailed functional requirements for NetSuite configurations, automations, integrations, reporting solutions, and data improvements.
Partner with Technical Services teams to design, validate, and unit test automations and integrations.
Help customers adopt AI assisted process improvements, including customer service insights, operational performance monitoring, reporting summaries, recurring revenue optimization, workforce productivity improvements, and business process automation.
Use AI tools internally to improve consulting efficiency, including discovery synthesis, requirements drafting, meeting summaries, issue analysis, research, and executive ready documentation.
Guide customers on responsible AI adoption, including use case selection, data quality, validation controls, security considerations, and change management.
Perform quality reviews of deliverables developed by other team members.
Continue to increase NetSuite product knowledge and pursue relevant certifications.
Collaborate with ACS teams including TAMs, Technical Services, Support, SuiteProjects, Analytics, Planning and Budgeting, and other specialized teams.
Follow essential internal business processes aligned toward customer success.
**Required Experience**
6+ years of relevant ERP, consulting, operations, finance, customer service, or industry domain experience.
Strong NetSuite ERP experience, although experience with competing ERP platforms may be considered.
Experience supporting Consumer Services organizations, including Commercial Services & Equipment Support, Automotive & Vehicle Services, Real Estate & Property Management, Health, Wellness & Personal Care, membership based organizations, subscription based businesses, or Financial Services organizations.
Understanding of customer lifecycle management, recurring revenue models, Field service operations, Fixed Asset Management, Inventory and Warehouse Management, workforce utilization, customer retention, billing, financial management, operational reporting, and process improvement initiatives.
2+ years of external consulting or customer facing advisory experience.
Experience defining requirements for complex customizations, integrations, reports, workflows, or business process improvements.
Ability to synthesize business requirements into a coherent story, strategic vision, and practical improvement roadmap.
Strong communication, facilitation, and executive interaction skills.
Passion for driving customer satisfaction and measurable business value.
An adopter of AI, and a passion for continual evolution in this area.
**Preferred Qualifications**
Experience with SuiteProjects, CRM, Subscription Billing, Advanced Revenue Management, Fixed Assets, SuiteAnalytics, Analytics Warehouse, Item Management, Warehouse Management, Field Service Management, Planning and Budgeting, EPM, or Manufacturing.
Experience with AI assisted ERP capabilities, AI enabled reporting, workflow automation, customer engagement technologies, operational analytics, or business process optimization initiatives.
Familiarity with NetSuite AI capabilities such as Text Enhance, Prompt Studio, Narrative Insights, Intelligent Bill Capture, AI Connector Service, or SuiteScript AI APIs is a plus.
Experience helping customers adopt new technology, including AI, through practical use cases, governance, enablement, and change management.
Finance, accounting, service operations, property management, Real Estate, customer experience, or business operations background is a plus.
NetSuite ERP Consultant or other relevant product certifications are a plus.
Project and/or team leadership experience.
Ability to work with teams that include functional, technical, process, organizational change, and customer stakeholders.
**Travel Requirement**
Minimal travel required, as appropriate.
Disclaimer:
**Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.**
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy ( .
**Range and benefit information provided in this posting are specific to the stated locations only**
CA: Hiring Range in CAD from: $93,900 to $143,900 per annum.
US: Hiring Range in USD from: $87,000 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
Vacancy Type - Replacement Position
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
If you're a senior level NetSuite consultant with experience helping Consumer Services organizations drive operational excellence, business transformation, and customer success, and you're excited about the opportunity to help customers harness the power of AI to transform how they operate, NetSuite ACS is the place for you! Oracle NetSuite's Advanced Customer Support (ACS) team is seeking a seasoned consultant with expertise supporting Consumer Services organizations, including Commercial Services & Equipment Support providers, Automotive & Vehicle Services companies, Real Estate & Property Management organizations, Health, Wellness & Personal Care businesses, membership and subscription based businesses, and other consumer centric service organizations. Experience within Financial Services environments is also highly valued due to the strong alignment around customer operations, financial management, compliance, reporting, and process optimization.
This direct hire position can be home office based in most major US and Canadian cities and requires minimal travel, as appropriate.
Oracle NetSuite's Advanced Customer Support (ACS) team goes beyond traditional support by serving as a strategic partner in our customers' long term success. Through a combination of industry expertise, business process consulting, technical guidance, and AI powered innovation, we help customers continuously evolve their NetSuite environment, unlock new efficiencies, accelerate growth, and maximize the value of their investment. Our consultants work alongside customer leadership teams to identify opportunities, solve complex business challenges, and turn strategic objectives into measurable business outcomes.
As part of the ACS team, this role will help Consumer Services customers optimize NetSuite across finance, customer management, service operations, workforce management, recurring revenue, reporting, integrations, and emerging AI enabled business process improvements.
**Responsibilities Include**
Participate in the identification and documentation of customer NetSuite value gaps using ACS methodology.
Work with customers to prioritize and remediate high impact business process gaps.
Advise Consumer Services customers on leading practices across customer lifecycle management, Inventory and warehouse management, service delivery and field service operations, workforce management, recurring revenue models, customer retention, billing, financial operations, equipment and service contract management, property and tenant management processes, and customer experience optimization initiatives.
Define detailed functional requirements for NetSuite configurations, automations, integrations, reporting solutions, and data improvements.
Partner with Technical Services teams to design, validate, and unit test automations and integrations.
Help customers adopt AI assisted process improvements, including customer service insights, operational performance monitoring, reporting summaries, recurring revenue optimization, workforce productivity improvements, and business process automation.
Use AI tools internally to improve consulting efficiency, including discovery synthesis, requirements drafting, meeting summaries, issue analysis, research, and executive ready documentation.
Guide customers on responsible AI adoption, including use case selection, data quality, validation controls, security considerations, and change management.
Perform quality reviews of deliverables developed by other team members.
Continue to increase NetSuite product knowledge and pursue relevant certifications.
Collaborate with ACS teams including TAMs, Technical Services, Support, SuiteProjects, Analytics, Planning and Budgeting, and other specialized teams.
Follow essential internal business processes aligned toward customer success.
**Required Experience**
6+ years of relevant ERP, consulting, operations, finance, customer service, or industry domain experience.
Strong NetSuite ERP experience, although experience with competing ERP platforms may be considered.
Experience supporting Consumer Services organizations, including Commercial Services & Equipment Support, Automotive & Vehicle Services, Real Estate & Property Management, Health, Wellness & Personal Care, membership based organizations, subscription based businesses, or Financial Services organizations.
Understanding of customer lifecycle management, recurring revenue models, Field service operations, Fixed Asset Management, Inventory and Warehouse Management, workforce utilization, customer retention, billing, financial management, operational reporting, and process improvement initiatives.
2+ years of external consulting or customer facing advisory experience.
Experience defining requirements for complex customizations, integrations, reports, workflows, or business process improvements.
Ability to synthesize business requirements into a coherent story, strategic vision, and practical improvement roadmap.
Strong communication, facilitation, and executive interaction skills.
Passion for driving customer satisfaction and measurable business value.
An adopter of AI, and a passion for continual evolution in this area.
**Preferred Qualifications**
Experience with SuiteProjects, CRM, Subscription Billing, Advanced Revenue Management, Fixed Assets, SuiteAnalytics, Analytics Warehouse, Item Management, Warehouse Management, Field Service Management, Planning and Budgeting, EPM, or Manufacturing.
Experience with AI assisted ERP capabilities, AI enabled reporting, workflow automation, customer engagement technologies, operational analytics, or business process optimization initiatives.
Familiarity with NetSuite AI capabilities such as Text Enhance, Prompt Studio, Narrative Insights, Intelligent Bill Capture, AI Connector Service, or SuiteScript AI APIs is a plus.
Experience helping customers adopt new technology, including AI, through practical use cases, governance, enablement, and change management.
Finance, accounting, service operations, property management, Real Estate, customer experience, or business operations background is a plus.
NetSuite ERP Consultant or other relevant product certifications are a plus.
Project and/or team leadership experience.
Ability to work with teams that include functional, technical, process, organizational change, and customer stakeholders.
**Travel Requirement**
Minimal travel required, as appropriate.
Disclaimer:
**Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.**
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy ( .
**Range and benefit information provided in this posting are specific to the stated locations only**
CA: Hiring Range in CAD from: $93,900 to $143,900 per annum.
US: Hiring Range in USD from: $87,000 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
Vacancy Type - Replacement Position
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Is this job a match or a miss?
Apply Now
3
Sr Principal Consultant - Healthcare - NetSuite Advanced Customer Support (ACS) - Managed Services
85067 Phoenix
Oracle
Posted today
Job Viewed
Job Description
**Job Description**
Oracle NetSuite's Advanced Customer Support (ACS) team is seeking an experienced Functional Consultant with deep Healthcare industry expertise to join our growing Managed Services practice.
This role is ideal for a senior consultant who understands the operational and financial complexities of healthcare organizations and can help customers continuously optimize their NetSuite investment after implementation. The successful candidate will combine strong ERP consulting skills with healthcare industry knowledge and an excellent understanding of accounting and finance processes.
This position can be home-office based and requires modest travel as appropriate.
The Advanced Customer Support (ACS) offering provides a subscription service delivering functional l ERP consulting that helps customers continuously improve, innovate, and maximize business value from their NetSuite investment.
As part of the ACS team, you will partner with healthcare customers to identify opportunities for improvement, recommend leading practices, and deliver ongoing enhancements across finance, operations, reporting, automation, and emerging AI-enabled capabilities.
**Responsibilities**
+ Deliver trusted advisory services that drive and improve operational efficiency, financial visibility, compliance, and user adoption, leveraging NetSuite leading practices across healthcare finance, procurement, supply chain, and operations.
+ Partner with healthcare customers to identify business process improvement opportunities using ACS methodology.
+ Work collaboratively with customers to prioritize and deliver high-value functional enhancements.
+ Design and document functional requirements for system enhancements, configurations, workflows, reporting, dashboards, integrations, and automation.
+ Configure NetSuite solutions to support evolving customer business requirements.
+ Collaborate with Technical Services teams on customizations, integrations and third-party applications.
+ Support customers through testing, solution validation, user acceptance testing, and deployment activities.
+ Help customers leverage AI-enabled capabilities including financial insights, intelligent reporting, document processing, workflow automation, and operational analytics.
+ Use AI tools internally to improve consulting effectiveness through requirements gathering, documentation, meeting summaries, solution design, and issue analysis.
+ Perform quality reviews of solution designs and deliverables.
+ Maintain and expand NetSuite expertise through certifications, continuous learning and adoption of new capabilities.
+ Collaborate across ACS teams including Technical Services, Support, Customer Success, Analytics, and Solution Consulting.
+ Follow Oracle consulting methodologies and ACS delivery best practices to ensure successful customer outcomes.
**Required Experience**
+ 6+ years of ERP consulting, finance systems, or business transformation experience.
+ Strong NetSuite ERP functional consulting experience.
+ Experience working within the Healthcare industry, including one or more of:
+ Hospitals and Health Systems
+ Ambulatory and Specialty Care
+ Post-Acute, Long-Term, and Home Care
+ Healthcare Services Organizations
+ Medical Device and Supply Organizations
+ Strong accounting and finance background with expertise in:
+ General Ledger
+ Accounts Payable
+ Accounts Receivable
+ Fixed Assets
+ Multi-entity financial management
+ Financial Reporting
+ Revenue Recognition
+ Budgeting and Forecasting
+ Deep understanding of healthcare financial operations, reimbursement models, cost management, procurement, regulatory reporting, HIPAA Compliance and operational performance metrics.
+ Experience gathering business requirements and translating them into ERP solutions.
+ Experience configuring ERP applications and supporting business process optimization.
+ Strong analytical, problem-solving, and communication skills.
+ Experience leading customer workshops and executive stakeholder discussions.
+ Ability to manage multiple customer engagements simultaneously.
+ 2+ years of customer-facing consulting experience.
**Preferred Qualifications**
+ NetSuite ERP Consultant Certification.
+ SuiteFoundation Certification.
+ CPA, CMA, ACA, ACCA, or equivalent accounting qualification is highly desirable.
+ Experience with healthcare compliance requirements and financial controls.
+ Familiarity with healthcare revenue cycle management and financial reporting.
+ Experience with healthcare-related integrations including EMR/EHR, billing platforms, payroll, procurement, or financial systems.
+ Knowledge of SuiteAnalytics, Saved Searches, Dashboards, and Workflow.
+ Experience working within SaaS or cloud ERP environments.
**What Makes You Successful**
You are a trusted advisor who combines strong financial acumen with healthcare industry expertise to solve complex business challenges. You understand how healthcare organizations operate, communicate effectively with finance and operational leaders, and enjoy helping customers realize continuous value from their ERP investment.
You thrive in a collaborative consulting environment, build trusted customer relationships, and are passionate about improving business outcomes through technology, innovation, and best practices.
**Travel Requirement**
Modest travel (approximately 20%), as required.
Disclaimer:
**Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.**
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy ( .
**Range and benefit information provided in this posting are specific to the stated locations only**
CA: Hiring Range in CAD from: $93,900 to $143,900 per annum.
US: Hiring Range in USD from: $87,000 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
Vacancy Type - Replacement Position
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Oracle NetSuite's Advanced Customer Support (ACS) team is seeking an experienced Functional Consultant with deep Healthcare industry expertise to join our growing Managed Services practice.
This role is ideal for a senior consultant who understands the operational and financial complexities of healthcare organizations and can help customers continuously optimize their NetSuite investment after implementation. The successful candidate will combine strong ERP consulting skills with healthcare industry knowledge and an excellent understanding of accounting and finance processes.
This position can be home-office based and requires modest travel as appropriate.
The Advanced Customer Support (ACS) offering provides a subscription service delivering functional l ERP consulting that helps customers continuously improve, innovate, and maximize business value from their NetSuite investment.
As part of the ACS team, you will partner with healthcare customers to identify opportunities for improvement, recommend leading practices, and deliver ongoing enhancements across finance, operations, reporting, automation, and emerging AI-enabled capabilities.
**Responsibilities**
+ Deliver trusted advisory services that drive and improve operational efficiency, financial visibility, compliance, and user adoption, leveraging NetSuite leading practices across healthcare finance, procurement, supply chain, and operations.
+ Partner with healthcare customers to identify business process improvement opportunities using ACS methodology.
+ Work collaboratively with customers to prioritize and deliver high-value functional enhancements.
+ Design and document functional requirements for system enhancements, configurations, workflows, reporting, dashboards, integrations, and automation.
+ Configure NetSuite solutions to support evolving customer business requirements.
+ Collaborate with Technical Services teams on customizations, integrations and third-party applications.
+ Support customers through testing, solution validation, user acceptance testing, and deployment activities.
+ Help customers leverage AI-enabled capabilities including financial insights, intelligent reporting, document processing, workflow automation, and operational analytics.
+ Use AI tools internally to improve consulting effectiveness through requirements gathering, documentation, meeting summaries, solution design, and issue analysis.
+ Perform quality reviews of solution designs and deliverables.
+ Maintain and expand NetSuite expertise through certifications, continuous learning and adoption of new capabilities.
+ Collaborate across ACS teams including Technical Services, Support, Customer Success, Analytics, and Solution Consulting.
+ Follow Oracle consulting methodologies and ACS delivery best practices to ensure successful customer outcomes.
**Required Experience**
+ 6+ years of ERP consulting, finance systems, or business transformation experience.
+ Strong NetSuite ERP functional consulting experience.
+ Experience working within the Healthcare industry, including one or more of:
+ Hospitals and Health Systems
+ Ambulatory and Specialty Care
+ Post-Acute, Long-Term, and Home Care
+ Healthcare Services Organizations
+ Medical Device and Supply Organizations
+ Strong accounting and finance background with expertise in:
+ General Ledger
+ Accounts Payable
+ Accounts Receivable
+ Fixed Assets
+ Multi-entity financial management
+ Financial Reporting
+ Revenue Recognition
+ Budgeting and Forecasting
+ Deep understanding of healthcare financial operations, reimbursement models, cost management, procurement, regulatory reporting, HIPAA Compliance and operational performance metrics.
+ Experience gathering business requirements and translating them into ERP solutions.
+ Experience configuring ERP applications and supporting business process optimization.
+ Strong analytical, problem-solving, and communication skills.
+ Experience leading customer workshops and executive stakeholder discussions.
+ Ability to manage multiple customer engagements simultaneously.
+ 2+ years of customer-facing consulting experience.
**Preferred Qualifications**
+ NetSuite ERP Consultant Certification.
+ SuiteFoundation Certification.
+ CPA, CMA, ACA, ACCA, or equivalent accounting qualification is highly desirable.
+ Experience with healthcare compliance requirements and financial controls.
+ Familiarity with healthcare revenue cycle management and financial reporting.
+ Experience with healthcare-related integrations including EMR/EHR, billing platforms, payroll, procurement, or financial systems.
+ Knowledge of SuiteAnalytics, Saved Searches, Dashboards, and Workflow.
+ Experience working within SaaS or cloud ERP environments.
**What Makes You Successful**
You are a trusted advisor who combines strong financial acumen with healthcare industry expertise to solve complex business challenges. You understand how healthcare organizations operate, communicate effectively with finance and operational leaders, and enjoy helping customers realize continuous value from their ERP investment.
You thrive in a collaborative consulting environment, build trusted customer relationships, and are passionate about improving business outcomes through technology, innovation, and best practices.
**Travel Requirement**
Modest travel (approximately 20%), as required.
Disclaimer:
**Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.**
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy ( .
**Range and benefit information provided in this posting are specific to the stated locations only**
CA: Hiring Range in CAD from: $93,900 to $143,900 per annum.
US: Hiring Range in USD from: $87,000 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
Vacancy Type - Replacement Position
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Is this job a match or a miss?
Apply Now
4
Sr Principal Consultant-Advanced Customer Support / Managed Services, Oracle | NetSuite - Products
85067 Phoenix
Oracle
Posted 2 days ago
Job Viewed
Job Description
**Job Description**
If you're a senior-level NetSuite consultant with experience in the Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry, and you want to grow in a fast-paced, client-focused environment, the NetSuite ACS team is the place for you! Join Oracle to build your expertise in AI and cloud technology and help customers maximize the value of NetSuite --- Oracle's leading AI-powered cloud ERP platform.
Are you passionate about helping organizations solve complex business challenges through innovative technology solutions? We are seeking an experienced consulting professional to serve as a trusted advisor to our customers, driving business transformation through deep industry expertise, strong business acumen, and leading-edge technology solutions.
In this role, you will partner with customer stakeholders to understand business objectives, design and implement high-quality solutions, and guide organizations through complex transformation initiatives. You will leverage industry best practices, NetSuite expertise, AI-powered capabilities, and consulting experience to deliver measurable business outcomes while ensuring successful engagement execution.
As a senior member of the consulting organization, you will lead solution design and implementation efforts, provide technical and functional leadership to engagement teams, influence executive-level decision-making, and resolve complex customer challenges. You will also contribute to business development activities by providing subject matter expertise, shaping solution strategies, and identifying opportunities to expand customer value.
Success in this role requires balancing strategic advisory capabilities with hands-on solution leadership to help customers accelerate adoption, optimize operations, and maximize the value of their NetSuite investment.
Career Level - IC3
**Responsibilities displayed in the job posting**
The Advanced Customer Support / Managed Services team of Oracle NetSuite Professional Services is seeking a Sr Principal Consultant, ideally with Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry expertise.
Oracle NetSuite's Advanced Customer Support (ACS) organization provides ongoing functional and technical guidance that helps customers continuously optimize and expand their NetSuite investment. Through our SuiteReview methodology and strategic advisory services, ACS partners with customers to identify opportunities, address business challenges, and maximize long-term value from their ERP platform. With a rapidly growing customer base and strong demand across North America, we are expanding our team of industry-focused consultants.
**Responsibilities include:**
+ Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
+ Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
+ Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
+ Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications
+ Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
+ Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
+ Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards
+ Minimal travel required
**Preferred Qualifications include:**
+ 8+ years of overall relevant domain experience in one or more of NetSuite's core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech)
+ Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
+ Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance
+ 5+ years external consulting role experience with sustained C-suite interactions
+ Experience with defining requirements for complex customizations and integrations
+ Proven custom development analysis, design, and testing skills
+ Strong communication skills
+ Passion for driving Customer satisfaction
+ Project and/or team leadership experience
+ Finance and/or Accounting professional and/or academic background a plus
+ NetSuite ERP Consultant or other relevant product certifications a plus
+ Ability to lead and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise
+ Ability to synthesize information into a coherent story, strategic vision, and execution roadmap
Disclaimer:
**Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.**
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy ( .
**Range and benefit information provided in this posting are specific to the stated locations only**
CA: Hiring Range in CAD from: $93,900 to $143,900 per annum.
US: Hiring Range in USD from: $87,000 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
Vacancy Type - Replacement Position
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
If you're a senior-level NetSuite consultant with experience in the Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry, and you want to grow in a fast-paced, client-focused environment, the NetSuite ACS team is the place for you! Join Oracle to build your expertise in AI and cloud technology and help customers maximize the value of NetSuite --- Oracle's leading AI-powered cloud ERP platform.
Are you passionate about helping organizations solve complex business challenges through innovative technology solutions? We are seeking an experienced consulting professional to serve as a trusted advisor to our customers, driving business transformation through deep industry expertise, strong business acumen, and leading-edge technology solutions.
In this role, you will partner with customer stakeholders to understand business objectives, design and implement high-quality solutions, and guide organizations through complex transformation initiatives. You will leverage industry best practices, NetSuite expertise, AI-powered capabilities, and consulting experience to deliver measurable business outcomes while ensuring successful engagement execution.
As a senior member of the consulting organization, you will lead solution design and implementation efforts, provide technical and functional leadership to engagement teams, influence executive-level decision-making, and resolve complex customer challenges. You will also contribute to business development activities by providing subject matter expertise, shaping solution strategies, and identifying opportunities to expand customer value.
Success in this role requires balancing strategic advisory capabilities with hands-on solution leadership to help customers accelerate adoption, optimize operations, and maximize the value of their NetSuite investment.
Career Level - IC3
**Responsibilities displayed in the job posting**
The Advanced Customer Support / Managed Services team of Oracle NetSuite Professional Services is seeking a Sr Principal Consultant, ideally with Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry expertise.
Oracle NetSuite's Advanced Customer Support (ACS) organization provides ongoing functional and technical guidance that helps customers continuously optimize and expand their NetSuite investment. Through our SuiteReview methodology and strategic advisory services, ACS partners with customers to identify opportunities, address business challenges, and maximize long-term value from their ERP platform. With a rapidly growing customer base and strong demand across North America, we are expanding our team of industry-focused consultants.
**Responsibilities include:**
+ Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
+ Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
+ Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
+ Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications
+ Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
+ Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
+ Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards
+ Minimal travel required
**Preferred Qualifications include:**
+ 8+ years of overall relevant domain experience in one or more of NetSuite's core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech)
+ Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
+ Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance
+ 5+ years external consulting role experience with sustained C-suite interactions
+ Experience with defining requirements for complex customizations and integrations
+ Proven custom development analysis, design, and testing skills
+ Strong communication skills
+ Passion for driving Customer satisfaction
+ Project and/or team leadership experience
+ Finance and/or Accounting professional and/or academic background a plus
+ NetSuite ERP Consultant or other relevant product certifications a plus
+ Ability to lead and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise
+ Ability to synthesize information into a coherent story, strategic vision, and execution roadmap
Disclaimer:
**Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.**
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy ( .
**Range and benefit information provided in this posting are specific to the stated locations only**
CA: Hiring Range in CAD from: $93,900 to $143,900 per annum.
US: Hiring Range in USD from: $87,000 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
Vacancy Type - Replacement Position
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Is this job a match or a miss?
Apply Now
5
Senior Customer Success Manager, Strategic Account Services
Posted 2 days ago
Job Viewed
Job Description
Description
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.
The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth.
They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.
They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon's leading brands, then we're interested in you.
Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:
Business Growth
- Identify and action improvements to business input metrics that drive growth and enhance end customer experience. Diagnose growth barriers, develop solutions, and test before scaling.
- Analyze data and trends to maximize long-term potential for your assigned Seller portfolio.
- Act as a strategic partner for Sellers-proactively identify opportunities, create tailored solutions, and present compelling value propositions using a consultative approach.
- Lead business strategy development and long-term account planning, collaborating cross-functionally with teams and Sellers to drive customer success with Amazon.
- Manage and deliver against complex account goals where strategy is undefined. - Make tradeoffs between short-term needs and long-term strategic investment.
- Implement and track metrics to measure portfolio success and quality. Use these to guide work and uncover hidden opportunities.
Seller Relationship Management
- Build trusted advisor relationships and serve as a business advocate for your Sellers.
- Deliver timely, accurate, and professional operational support within specified SLAs.
- Drive optimal program and Customer Success Manager satisfaction.
- Liaise with partner teams and coordinate cross-functionally to resolve Seller issues quickly and with high quality.
- Play a consultant role with oversight of key strategic activities-follow up, escalate, and clear blockers across organizations. Advocate as the voice of the customer internally using data and anecdotes to drive prioritization.
- Educate Sellers on driving incremental growth through tools, policies, products, and programs. Maintain deep knowledge to tie recommendations to Sellers' specific goals.
Program Process Excellence
- Act as a thought leader in defining success criteria and understanding Seller business needs in a changing environment.
- Improve team efficiency and optimize existing processes. Manage initiatives and deliver solutions independently across teams.
- Assist in defining and designing tools, SOPs, and processes for Seller Services.
- Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps.
- Aggregate themes and data to serve as Voice of the Seller with owning teams, addressing opportunities at root cause level.
- Own project status communication-deliver clear, concise summaries to leadership and respond to questions in detail.
Basic Qualifications
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience in an account management, licensing or business development role
- Experience with data/analytics and using data to make decisions
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Bachelor's degree
Preferred Qualifications
- 5+ years of multi-million dollar contract negotiation experience
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .
USA, AZ, Tempe - 80,000.00 - 140,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.
The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth.
They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.
They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon's leading brands, then we're interested in you.
Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:
Business Growth
- Identify and action improvements to business input metrics that drive growth and enhance end customer experience. Diagnose growth barriers, develop solutions, and test before scaling.
- Analyze data and trends to maximize long-term potential for your assigned Seller portfolio.
- Act as a strategic partner for Sellers-proactively identify opportunities, create tailored solutions, and present compelling value propositions using a consultative approach.
- Lead business strategy development and long-term account planning, collaborating cross-functionally with teams and Sellers to drive customer success with Amazon.
- Manage and deliver against complex account goals where strategy is undefined. - Make tradeoffs between short-term needs and long-term strategic investment.
- Implement and track metrics to measure portfolio success and quality. Use these to guide work and uncover hidden opportunities.
Seller Relationship Management
- Build trusted advisor relationships and serve as a business advocate for your Sellers.
- Deliver timely, accurate, and professional operational support within specified SLAs.
- Drive optimal program and Customer Success Manager satisfaction.
- Liaise with partner teams and coordinate cross-functionally to resolve Seller issues quickly and with high quality.
- Play a consultant role with oversight of key strategic activities-follow up, escalate, and clear blockers across organizations. Advocate as the voice of the customer internally using data and anecdotes to drive prioritization.
- Educate Sellers on driving incremental growth through tools, policies, products, and programs. Maintain deep knowledge to tie recommendations to Sellers' specific goals.
Program Process Excellence
- Act as a thought leader in defining success criteria and understanding Seller business needs in a changing environment.
- Improve team efficiency and optimize existing processes. Manage initiatives and deliver solutions independently across teams.
- Assist in defining and designing tools, SOPs, and processes for Seller Services.
- Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps.
- Aggregate themes and data to serve as Voice of the Seller with owning teams, addressing opportunities at root cause level.
- Own project status communication-deliver clear, concise summaries to leadership and respond to questions in detail.
Basic Qualifications
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience in an account management, licensing or business development role
- Experience with data/analytics and using data to make decisions
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Bachelor's degree
Preferred Qualifications
- 5+ years of multi-million dollar contract negotiation experience
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .
USA, AZ, Tempe - 80,000.00 - 140,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
Is this job a match or a miss?
Apply Now
6