32,817 Customer Service & Helpdesk jobs in the United States

We are seeking a Customer Support Specialist to join our remote team and deliver exceptional service to our customers. In this role, you will be the first point of contact for customers, providing them with timely, accurate, and helpful support via phone, email, and live chat. Your goal is to ensure customer satisfaction by resolving inquiries, troubleshooting issues, and providing solutions in a professional and empathetic manner.

Responsibilities:

• Respond to customer inquiries and provide effective solutions in a timely and professional manner.
• Assist customers with troubleshooting, product information, and order-related issues.
• Maintain a high level of product knowledge to guide customers through features, troubleshooting steps, and usage.
• Document and track customer interactions in the CRM system.
• Identify recurring issues or customer concerns and collaborate with other departments to resolve them.
• Follow up with customers to ensure their issues have been fully addressed and they are satisfied with the resolution.
• Provide feedback to the team on common customer issues or feature requests.
• Maintain customer service metrics and KPIs, ensuring all targets are met.
• Keep up-to-date with company policies, product updates, and industry trends to provide accurate information.

Requirements:

• Proven experience in customer support or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in stressful situations.
• Empathy and a customer-first mindset.
• Familiarity with customer support software (e.g., Zendesk, Freshdesk) is a plus.
• Ability to work independently and manage time effectively in a remote work environment.

Benefits:

• Competitive salary and performance bonuses.
• Flexible work schedule with remote-first culture.
• Comprehensive health and wellness benefits.
• Generous paid time off (PTO) and holidays.
• Opportunities for professional growth and career advancement.
• Positive, collaborative, and inclusive team environment.

If you're passionate about helping customers and are eager to make a difference, we'd love to hear from you! Join us and be part of a company that values both its customers and its employees.

Key Responsibilities
Customer Communication: Manage inbound and outbound calls, emails, live chats, and social media messages promptly and professionally. Accurately document all customer interactions.
Order & Shipment Support: Assist customers with order placement, shipment tracking, delivery scheduling, and address updates. Resolve delivery delays, damages, or return issues efficiently.
Issue Resolution: Research and resolve customer complaints by identifying root causes and providing timely, effective solutions. Follow up to ensure customer satisfaction and maintain clear case documentation.
Account Management: Update customer profiles, process billing inquiries, and handle credit or adjustment requests within the ERP/CRM system.
Process Improvement: Identify opportunities to improve service workflows, contribute to knowledge-base and FAQ updates, and provide feedback to operations for continuous improvement.
Performance Excellence: Meet or exceed KPIs for handling time, first-contact resolution, customer satisfaction, and service-level compliance.
Team Collaboration: Work cross-functionally with logistics, finance, and IT teams to resolve complex issues. Participate in team huddles, training, and ongoing development sessions.
Required Qualifications & Skills
Education: High school diploma or GED required; associate degree or higher preferred.
Experience: 1–2 years of customer service experience in logistics, e-commerce, or a related industry (entry-level candidates with strong communication skills are encouraged to apply).
Technical Skills: Proficiency with CRM and ticketing systems (e.g., Salesforce, HubSpot, Zendesk) and Microsoft Office Suite. Familiarity with logistics or shipping processes is a plus.
Communication: Excellent written and verbal English communication skills.
Soft Skills: Strong active listening, empathy, problem-solving, and conflict-resolution abilities. Calm under pressure and highly collaborative in a team setting.
What We Offer
Competitive base pay plus quarterly performance bonuses
Comprehensive health, dental, and vision insurance
Paid time off and company holidays
Structured onboarding and continuous training programs
Supportive, growth-focused work environment with clear career progression

• Customer Communication: Manage inbound and outbound calls, emails, live chats, and social media messages promptly and professionally. Accurately document all customer interactions.
• Order & Shipment Support: Assist customers with order placement, shipment tracking, delivery scheduling, and address updates. Resolve delivery delays, damages, or return issues efficiently.
• Issue Resolution: Research and resolve customer complaints by identifying root causes and providing timely, effective solutions. Follow up to ensure customer satisfaction and maintain clear case documentation.
• Account Management: Update customer profiles, process billing inquiries, and handle credit or adjustment requests within the ERP/CRM system.
• Process Improvement: Identify opportunities to improve service workflows, contribute to knowledge-base and FAQ updates, and provide feedback to operations for continuous improvement.
• Performance Excellence: Meet or exceed KPIs for handling time, first-contact resolution, customer satisfaction, and service-level compliance.
• Team Collaboration: Work cross-functionally with logistics, finance, and IT teams to resolve complex issues. Participate in team huddles, training, and ongoing development sessions.

• Education: High school diploma or GED required; associate degree or higher preferred.
• Experience: 1–2 years of customer service experience in logistics, e-commerce, or a related industry (entry-level candidates with strong communication skills are encouraged to apply).
• Technical Skills: Proficiency with CRM and ticketing systems (e.g., Salesforce, HubSpot, Zendesk) and Microsoft Office Suite. Familiarity with logistics or shipping processes is a plus.
• Communication: Excellent written and verbal English communication skills.
• Soft Skills: Strong active listening, empathy, problem-solving, and conflict-resolution abilities. Calm under pressure and highly collaborative in a team setting.

• Competitive base pay plus quarterly performance bonuses
• Comprehensive health, dental, and vision insurance
• Paid time off and company holidays
• Structured onboarding and continuous training programs
• Supportive, growth-focused work environment with clear career progression

Key Responsibilities
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Education:* Minimum OND/HND or Bachelor’s degree in Business, Communications, or related field.
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

CUSTOMER SERVICE REPRESENTATIVE

KEY RESPONSIBILITIES

Inbound & Outbound Communication - handle phone calls, emails, live-chat inquiries, and social-media messages promptly and professionally; maintain accurate call logs and ticket records.

Order & Shipment Support - assist customers with order placement, tracking, delivery scheduling, and address changes; resolve issues such as delays, damages, or returns.

Problem Resolution - investigate complaints, identify root causes, and provide timely solutions; follow up to ensure customer satisfaction and document resolution steps.

Account Management - update customer profiles, process billing inquiries, and manage credit-note requests in the ERP system.

Process Improvement - suggest enhancements to service procedures, contribute to FAQ/knowledge-base updates, and share feedback with the operations team.

Performance Metrics - meet KPI targets for average handling time, first-call resolution, customer satisfaction scores, and SLA compliance.

Team Collaboration - coordinate with logistics, finance, and IT departments to resolve cross-functional issues; participate in daily huddles and training sessions.

What We Offer

• Competitive salary + quarterly performance bonus.
• Comprehensive health, dental, and vision insurance.
• Structured onboarding and ongoing training programs.
• Friendly, growth-oriented work environment with clear career pathways.

Receive and process payment requests, including electronic transfers, credit card transactions, checks, and other payment methods.

Verify the accuracy of payment details, including account numbers, invoice numbers, and transaction amounts. Process payments accurately and in a timely manner, adhering to established procedures and security protocols.
Financial Record-keeping: Maintain detailed and organized records of all transactions.

Reconcile payments and resolve discrepancies or errors in financial records. Customer Service: Address customer inquiries and resolve payment-related issues promptly and professionally. Provide assistance to customers with payment-related questions or concerns.

Team Collaboration: Collaborate with other departments, including finance, customer service, and accounts receivable, to ensure a smooth payment process.

At Jupylar, we’re not just a company; we’re a community of forward-thinkers dedicated to revolutionizing the world of payment processing. As a remote-first company, we understand the value of flexibility and work-life balance. Here’s why you should consider joining us.

Jupylar is at the forefront of seamless payment processing and financial solutions. Join us to be part of a team that embraces innovation and stays ahead of industry trends.

We are seeking a Customer Service Representative to join our team and be the first point of contact for our customers. The ideal candidate will be responsible for delivering excellent customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction across multiple channels including phone, email, and chat.

• Respond to customer inquiries promptly via phone, email, chat, or social media.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Resolve product or service issues by clarifying customer concerns, determining the cause, and offering the best solution.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure resolution and satisfaction.
• Maintain customer records by updating account information.
• Escalate unresolved issues to the appropriate departments or managers.
• Meet personal/customer service team goals and call handling quotas.
• Stay up to date with product knowledge, policies, and system updates.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices.
• Problem-solving attitude and ability to stay calm under pressure.

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Retirement plan options
• Career advancement opportunities

We are seeking a motivated and customer-focused Work From Home Customer Service Representative to join our team. The ideal candidate will have a passion for helping customers and a commitment to providing exceptional service. This role involves assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. You will be responsible for maintaining a high level of professionalism and efficiency in all interactions.

Responsibilities
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints with empathy and efficiency
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve customer service processes
Provide feedback to management on customer needs and potential improvements

Qualifications
No Experience experience in customer service or a related field
Strong communication and interpersonal skills
Ability to work independently and manage time effectively
Proficiency in using customer service software and tools
A positive attitude and a commitment to customer satisfaction

Benefits
Competitive salary
Flexible working hours
Opportunities for professional growth and development
Supportive and collaborative work environment
Health and wellness programs

Location: Remote (United States, 

Our purpose is: Shaping Your Better Tomorrow. Together. Today.® It’s the standard we live by and reflects what we hold important as both a firm and as individuals.

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Job Summary:

As a Remote Technical Support Representative, you will be the first point of contact for our clients who need assistance with our products and services. Your primary responsibility will be to provide exceptional customer service while diagnosing and resolving technical issues in a timely manner. You will work closely with other team members and departments to ensure customer satisfaction and improve the overall user experience.

Key Responsibilities:

- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues, guiding customers through step-by-step solutions.
- Document customer interactions and technical issues in the support ticketing system.
- Collaborate with team members to escalate unresolved issues and contribute to continuous improvement efforts.
- Stay updated on product knowledge, new features, and technical developments to provide accurate information to customers.
- Assist in the creation and maintenance of technical documentation, FAQs, and user guides.
- Participate in training sessions and team meetings to enhance skills and share best practices.

Qualifications:

- High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
- Proven experience in a technical support role or customer service position.
- Strong understanding of computer systems, mobile devices, and various software applications.
- Excellent problem-solving skills and the ability to troubleshoot technical issues efficiently.
- Exceptional communication skills, both verbal and written, with a focus on customer service.
- Ability to work independently and manage time effectively in a remote work environment.
- Familiarity with remote access tools and ticketing systems is an advantage.

What We Offer:

- Competitive salary and benefits package.
- Flexible work hours and the opportunity to work from home.
- Ongoing training and professional development opportunities.
- A supportive and collaborative team environment.
- Opportunities for career advancement within the company.

The Traveling Traveler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

Join us in making a difference and helping our customers navigate the world of technology!