US Employment News
Amazon Cuts Over 100 Customer Service Managers In Latest Restructuring
Amazon has recently cut over 100 customer service manager positions in a new round of job cuts under CEO Andy Jassy.
This restructuring targets middle management roles, specifically Level 5 and Level 6 managers in call centers and virtual settings, primarily in the US and India.
Sources said some managers were surprised when their computer systems abruptly shut down during the workday.
One affected employee expressed frustration to Fortune, saying: “We have had more and more work added, 12-16 hour days, maximum stress to be cut free without a thought or a warning.”
An Amazon spokesperson said restructuring reduces the gap between customers and customer service leaders.
"We did not make these decisions lightly, and we are committed to supporting employees whose roles are affected during their transition"
Although the layoffs impacted fewer than one percent of Amazon’s global customer service workforce, it remains unclear what percentage of the management team was affected.
Amazon spokesperson Montana MacLachlan said: "As part of a shift in how our Worldwide Customer Service organization is structured, we’ve identified a relatively small number of roles that are no longer required.
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