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Customer Experience & Service Transformation Management Advisory Consultant

75062 Irving Accenture

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Job Description

We are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: are:An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you've pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.
The work:
+ Evaluate clients' current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals
+ Define business cases, business and implementation roadmaps, and execute solutions
+ Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences
+ Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions
+ Advise clients on ways to measure and improve their customer-centric metrics
+ Lead change-management initiatives that drive adoption, ease implementation, and position clients' customer-service solutions for ongoing success
+ Establish relationships with client stakeholders and build long-term partnerships for Accenture
+ Identify opportunities and drive business development efforts to build the Accenture Consulting practice
+ Manage and coach junior team members, and continue to grow your own expertise
+ Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Here's what you'll need:
+ A minimum five years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:
+ Solutioning and selling new ideas and proposals
+ Incorporating experience design and analytics into customer service, and support processes
+ 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem
+ 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.)
+ 1+ years of experience working with Artificial intelligence and front-end digital platforms
+ 3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management
Bonus points if:
+ Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing
+ Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations
+ Have hands on experience with artificial intelligence, GenAI and conversational design
+ Experience in one of more of the industry verticals: Hi-Tech, Communications & Media, Health/Healthcare, Financial Services, Life Science/MedTech
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 06/18/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture ( Location Annual Salary Range
California $70,350 to $205,800
Cleveland $59,100 to $164,600
Colorado $63,800 to $177,800
District of Columbia $68,000 to $189,300
Illinois $59,100 to $177,800
Maine $54,400 to $151,400
Maryland $63,800 to $177,800
Massachusetts $63,800 to $189,300
Minnesota $63,800 to $177,800
New York $66,300 to $205,800
New Jersey $68,000 to $205,800
Virginia $59,100 to $189,300
Washington $80,200 to $189,300
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement ( is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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Evening Customer Experience Representative - DAL Airport

Posted 2 days ago

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Job Description

**Overview**
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This pay for this position offers an average of $21.80/hour (16.27 per hour plus incentives).
This position is located at the Dallas Love Field Airport at 7366 Cedar Springs Road Dallas TX 75235.
We offer:
+ Paid time off
+ Employee rental car discounts
+ Retirement savings plan including 401k with matching profit sharing
+ Health Insurance
+ Life Insurance
+ Dental Insurance
+ Vision Insurance
+ Training and development
+ No Airport Clearance Required
Schedule: Monday-Friday 4:00pm-12:00am
**Responsibilities**
We are hiring now for immediate openings. Responsibilities include:
+ Meet and greet customers in a professional, friendly, and timely manner
+ Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
+ Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
+ Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
+ Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
+ Place outgoing calls for callback management, and miscellaneous calls as assigned
+ Assist to assess condition of rental upon return
+ Notify Management of any known customer problems
+ Notify Management of any known vehicle problems and any required vehicle maintenance
+ Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
+ Perform miscellaneous and backup duties job-related duties as assigned
+ Seek to improve job performance through self-assessment, skill development, training and goal setting
+ Maintain a regular and reliable level of attendance and punctuality
+ Perform miscellaneous job-related duties as assigned
_Equal Opportunity Employer/Disability/Veterans_
**Qualifications**
+ Must be at least 18 years of age
+ Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
+ No drug or alcohol related conviction on driving record in the past 5 years
+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
+ Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time
+ Apart from religious observation, must be available to work the following schedule as part of an operational shift bid including weekends, nights and holidays: Monday-Friday 4:00pm-12:00am
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ( ) to contact us about your interest in employment.
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Customer Experience Banker - Dallas , TX (Westchester)

Posted 3 days ago

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Job Description

Description
Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties & Responsibilities:
+ Providing excellent customer service and effectively resolving customer issues.
+ Being proficient in understanding and educating customers on consumer deposit products.
+ Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
+ Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
+ Adhering to all operational, security, risk and regulatory policies and procedures.
+ Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
+ Other duties as assigned.
Basic Qualifications:
+ High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
+ 1 year or more in customer service in banking, financial services or goal driven retail sales.
+ Cash handling skills.
+ Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
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Customer Experience Banker Non NMLS - Dallas, TX (Lakewood)

Posted 3 days ago

Job Viewed

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Job Description

Description
Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties & Responsibilities:
+ Providing excellent customer service and effectively resolving customer issues.
+ Being proficient in understanding and educating customers on consumer deposit products.
+ Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
+ Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
+ Adhering to all operational, security, risk and regulatory policies and procedures.
+ Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
+ Other duties as assigned.
Basic Qualifications:
+ High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
+ 1 year or more in customer service in banking, financial services or goal driven retail sales.
+ Cash handling skills.
+ Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
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Branch Operations Leader - Customer Experience & Compliance

76039 Euless JPMorganChase

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Job Description

JPMorganChase is seeking a Branch Operations Lead in Texas to partner with the Branch Manager, ensuring accurate client transactions and strict policy compliance. You will guide staff, enhance operational efficiency, and foster a welcoming environment for clients.

The role includes managing cash devices, resolving issues, promoting self-service options, and ensuring loss control and audits meet Chase standards while delivering exceptional service to the community.

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Customer Experience & Pick-Up Specialist

76099 Grapevine Floor & Decor

Posted 2 days ago

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Job Description

Floor & Decor in Grapevine, TX is seeking a customer‑focused associate to greet customers and manage the storage buy pick‑up process. Full‑Time and Part‑Time positions are available at this location.

You will verify identities, process orders in POS, maintain product knowledge, stock shelves, and deliver a high level of service while following safety SOPs. Strong communication and computer skills are essential in a fast‑paced environment.

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Customer Experience & Service Transformation Advisory Manager

75062 Irving Accenture

Posted 14 days ago

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Job Description

We are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: are:An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you've pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.
The work:
+ Evaluate clients' current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals
+ Define business cases, business and implementation roadmaps, and execute solutions
+ Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences
+ Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions
+ Advise clients on ways to measure and improve their customer-centric metrics
+ Lead change-management initiatives that drive adoption, ease implementation, and position clients' customer-service solutions for ongoing success
+ Establish relationships with client stakeholders and build long-term partnerships for Accenture
+ Identify opportunities and drive business development efforts to build the Accenture Consulting practice
+ Manage and coach junior team members, and continue to grow your own expertise
+ Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position
Job Requirements:
+ Travel: As required for client support.
+ Location: Primary residency within 90 minutes of an approved Accenture office
Here's what you'll need:
+ A minimum six (6) years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:
+ Solutioning and selling new ideas and proposals
+ Incorporating experience design and analytics into customer service, and support processes
+ 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem
+ At least 2 years of experience working with:
+ Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem
+ Artificial intelligence and front-end digital platforms
+ 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.)
+ 1+ years of experience working with Artificial intelligence and front-end digital platforms
+ 3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management
Bonus points if:
+ Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing
+ Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations
+ Have hands on experience with artificial intelligence, GenAI and conversational design
+ Experience in one of more of the industry verticals: Hi-Tech, Communications & Media, Health/Healthcare, Financial Services, Life Science/MedTech
+ A Bachelor's degree in engineering, computer science, information systems, or business is highly preferred for this role, given its emphasis on strategic thinking, business design, and executive‑level problem‑solving.
+ You have an MBA or equivalent graduate degree
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 06/17/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture ( Location Annual Salary Range
California $94,400 to $293,800
Cleveland $87,400 to $235,000
Colorado $94,400 to $253,800
District of Columbia $100,500 to $270,300
Illinois $87,400 to $253,800
Maine $80,400 to $216,200
Maryland $94,400 to $253,800
Massachusetts $94,400 to $270,300
Minnesota $94,400 to $253,800
New York $87,400 to $293,800
New Jersey $100,500 to $293,800
Virginia $87,400 to $270,300
Washington $100,500 to $270,300
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement ( is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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Customer Experience Coordinator - Hyatt Regency Dallas

75219 Dallas Encore

Posted 13 days ago

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Job Description

**Position Overview**
The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.
**Key Job Responsibilities**
_Customer Contact_
- Acknowledge and interact with customers while maintaining a pleasant and professional image.
- Build relationships with customers to establish trust and open communication.
- Pro-actively identify potential issues and provides solutions to client's concerns.
- Respond quickly to questions and requests and handle service problems politely and efficiently.
- Attend Venue meetings as required.
_Billing_
- Communicate billing information to customers, resolve billing concerns and obtain signatures.
- Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.
- Prepare billing reports daily and submit them to the venue for reconciliation.
_Data Entry_
- Enter customer contact information and details into CRM system.
- Enter and reconcile Exhibit customer payments into the billing system.
_Customer Engagement_
- Accompany selling manager on PreCon and Site Visit meetings as needed.
- Coordinate customer follow-up and support thank you messages.
- Coordinate with hotel sales team for site visit attendance and support.
- Drive customer service excellence by engaging in multiple points of contact throughout the day.
- Act as a service liaison between customer, Encore team and venue partners.
_Operational Support_
- Demonstrate knowledge of hotel and facility services.
- Coordinate and communicate any customer concerns with appropriate venue partner team for resolution.
**Job Qualifications**
- High School Diploma is required. Associate degree is preferred
- 1+ years of administrative, sales or hospitality experience preferred.
- Proficiency Microsoft 365 and web-based applications.
- Strong written and oral communication skills
- Strong organizational and interpersonal skills
- Encore's Service Level 100, 200 & 300 Certifications to be obtained within 90 days
- Ability to multi-task and work well under pressure
**Competencies**
_Deliver World Class Service_
- Hospitality
- Ownership
_Do The Right Thing_
- Instills Trust
- Safety Conscious
_Drive Results_
- Action Oriented
_See The Big Picture_
- Ability to Prioritize
_Value People_
- Communicates Effectively
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: ( Requirements**
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: 6-8 hours per day
- Standing: 2-3 hours per day
- Walking: 0-1 hours per day
- Stooping: 0-1 hours per day
- Crawling: 0-1 hours per day
- Kneeling: 0-1 hours per day
- Bending: 0-1 hours per day
- Reaching (above your head): 0-1 hours per day
- Climbing: 0-1 hours per day
- Grasping: 0-1 hours per day
_Lifting Requirements_
- 0-15 lbs*: Frequently
- 16-50 lbs*: Occasionally
- 51-100 lbs: Never
- Over 100 lbs: Never
_Carrying Requirements_
- 0-15 lbs*: Frequently
- 16-50 lbs*: Occasionally
- 51-100 lbs: Never
- Over 100 lbs: Never
_Auditory/Visual Requirements_
- Close Vision: Continuously
- Distance Vision: Frequently
- Color Vision: Continuously
- Peripheral Vision: Occasionally
- Depth Perception: Occasionally
- Hearing: Continuously
_Pushing/Pulling Requirements_
- 0-15 lbs*: Occasionally
- 16-50 lbs*: Occasionally
- 51-100 lbs*: Never
- Over 100 lbs: Never
*Identifies the physical requirements that team members perform without assistance.
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
_Work Environment_
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Hourly Pay Range: $15.64 - $20.33
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
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Store Sales Leader & Customer Experience Coach

76099 Grapevine Guess?, LLC.

Posted today

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Job Description

GUESS Factory in Grapevine, TX is seeking an Assistant Manager to oversee the customer experience, train and develop the store team, and uphold store standards on the selling floor and in the stockroom.

You will lead by example on the sales floor, support the Store Manager, and coach associates on product knowledge, visual merchandising, and service delivery to ensure outstanding results.

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Assistant Store Manager: Customer Experience & Coaching

75181 Mesquite Guess?, LLC.

Posted 6 days ago

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Job Description

GUESS Factory in Mesquite, TX, seeks an Assistant Manager to oversee customer experience, train staff, and uphold store standards on the selling floor and stockroom. You will lead by example on the sales floor and ensure high-quality service across all shifts.

Qualified candidates will have at least two years of sales leadership, PC proficiency, and the ability to lift 30 pounds, stand all day, and coach teams on product knowledge and visual merchandising.

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