What Customer Inquiries Jobs are in Las Vegas?

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
You will have the responsibility in a named account environment generating revenue growth and managing your client relationship. You will develop close alliances with senior client management personnel, offering recommendations through formal sales presentations and written proposals, and negotiating annual and individual pricing contracts and agreements. You will be a strategic partner and primary contact for each client, helping them use data, analytics, software, and technology solutions to lead lending, risk management, and fraud prevention. You will also uncover new opportunities by developing relationships with new partners across the financial services industry.
+ You will grasp concepts quickly and share your knowledge of the industry and how data, software, and analytics can transform your customer's business.
+ You will collaborate with members across different teams balancing priorities, bringing the right people to the table, handling issues and identifying opportunities.
+ You understand your customer by seeing your world through their perspective, speaking their language, and promoting the voice of your customer to improve Experian's solutions.
+ You will develop forecasts, advance pipelines, and ensure delivery of solutions.
+ You will identify new ways to grow our business and expand current partnerships.
+ You will challenge yourself with different opportunities, prioritize accountability, build trust with your teammates and customers to develop your skills as a leader.
+ You will report to the Region Vice President
+ This is a remote position but you must live in the Midwest Region of the U.S.
+ Bachelor's Degree or relevant work experience
+ 5 + years of successful financial services experience with experience overachieving selling complex solutions.
+ Demonstrated experience uncovering sales opportunities for marketing, risk, analytics, fraud, and software solutions within financial services.
+ Understanding of customer priorities and the strategies designed to deliver revenue and profit expectations.
+ Create and develop new business both within an existing book of business through prospecting.
+ Ability to travel up to 50%.
Benefits/Perks:
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
+ Great compensation package including uncapped commission
+ Core benefits including medical, dental, vision, and matching 401K
+ Flexible work environment, ability to work remote, hybrid or in-office
+ Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
+ Explore all our exciting benefits here:

Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on LinkedIn, ( Facebook, Instagram ( , X ( and YouTube. ( Description
This is a remote position with up to 50% domestic travel required. Candidates may reside anywhere in the United States.
Headquartered in the Chicagoland Area, AbbVie is a global research-based biopharmaceutical company formed in 2013. The Company's mission is to create an innovation-driven, patient-focused specialty biopharmaceutical company capable of achieving sustainable top-tier performance through outstanding execution and a consistent stream of innovative new medicines. With market leadership in Immunology, Oncology, Migraine, Aesthetics, and Eye Care, AbbVie employs approximately 55,000 colleagues worldwide and markets medicines in more than 175 countries.
AbbVie's U.S. Market Access organization partners with payers at the state, regional, and national levels to support affordable patient access across AbbVie's portfolio. In a complex and evolving health care environment, the organization is consistently recognized by external stakeholders as a top partner of choice.
Within Market Access, the Corporate Account Team manages AbbVie's relationships with large U.S. national payers. Organized around the three large PBM-owned GPOs (Ascent-Cigna, Zinc-CVS, Emisar-UnitedHealth Group), the team is led by Corporate Account Leaders (CALs) who guide experienced Account Executives in developing strategies to secure and maintain profitable access for AbbVie's portfolio while strengthening relationships with AbbVie's largest payer customers, who manage reimbursement for more than 80% of U.S. sales.
CALs set the strategic direction for their groups, planning 12-24 months ahead and providing insights and options to internal stakeholders to support payer success. They also lead internal processes that strengthen U.S. payer relationships while developing team members' capabilities, customer relationships, and connectivity across U.S. Market Access.
This critical role requires an established leader with deep Market Access, pharmaceutical, and health care experience who embodies U.S. Market Access' Ambitious Cultural Vision and AbbVie Ways We Work.
Major Responsibilities Include (but not limited to):
+ Deliver AbbVie and Brand Team access, reimbursement, and financial objectives across a large portfolio, supporting profitable gross-to-net performance and efficient patient and provider access.
+ Develop and lead contracting strategies across commercial, government, and Medicare Part D books of business, ensuring alignment with AbbVie objectives, policies, and long-range brand plans.
+ Anticipate and address market, regulatory, and payer landscape challenges-including New Delinking and associated Service Fee models, 340B, IRA, pricing, invoicing, and contract implications-to protect and advance access strategies.
+ Represent payer insights and strategic recommendations to executive management, including decision-making drivers, growth opportunities, customer dynamics, and gross-to-net implications.
+ Strengthen strategic relationships with critical payer customers by building durable partnerships across levels and functions.
+ Lead, coach, and develop Account Executives and extended payer team members to strengthen negotiation, analytical, strategic, and customer relationship capabilities.
+ Integrate cross-functional partners across Market Access, Legal, Finance, Compliance, Medical, Supply Chain, Payer Strategy, Corporate Accounts, Regional Accounts, and sales teams to align resources and execution.
+ Provide timely insights, analyses, options, and financial planning input to internal stakeholders while helping guide internal deliberation and approval processes.
+ Ensure compliant collaboration with medical personnel and support broader Market Access and AbbVie priorities as needed.
Qualifications
+ 15+ years of experience in pharmaceuticals, health care, Market Access, payer strategy, or related areas.
+ Proven leadership and management capability, including executive presence and the ability to recruit, develop, and work effectively with diverse teams, customers, and stakeholders.
+ Excellent written, verbal, and presentation skills, with the confidence and agility to influence internal and external stakeholders and appropriately challenge assumptions.
+ Demonstrated ability to anticipate reimbursement, customer, market, or regulatory changes and develop timely solutions.
+ Advanced knowledge of pharmaceutical sales and marketing laws, rules, and regulations, with strong understanding of supply chain and distribution dynamics.
+ Strong finance, contracting, analytical, and strategic planning aptitude.
+ BA or BS required; advanced degree or relevant advanced training preferred.
+ Ability to travel extensively and work long, unpredictable hours as needed.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
+ The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
+ We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
+ This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
$206,500

**Job Description:**
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit .
**Job Summary:**
Primary responsibility is to effectively manage ongoing relationships with Employer/Payor/Government clients in portfolio. Focus of this position is to provide excellent account management resulting in client success, retention, and growth of existing and new services. Directly manage a team which manages individual client accounts and may include directly managing accounts. Function as a resource and mentor to Account Managers on your team and across Account Management.
**Client Management:**
+ Nurture and develop overall business relationships at highest level possible of assigned accounts.
+ Establish and/or improve positive strategic relationships with clients and respective consultants.
+ Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services.
+ Understand and report up to date financial standing of all services and overall portfolio performance, developing action plans as needed.
+ Conduct formal periodic review meetings with client(s) to: review performance; surface any threats and opportunities; discuss new ideas and solutions.
+ Supporting AM in initial handoff process from sales to ensure clear definition of scope, pricing, PGs, for all new clients.
+ Resolve issues through proper channels in the organization with customer's perspective in mind.
**Contract Delivery, Expansion and Renewal:**
+ Accountable for all contractual deliverables including performance guarantees and revenue targets.
+ Use consultative selling practices to identify and pursue opportunities for contract expansion.
+ Facilitate pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed.
+ Drive the renewal strategy development, packaging, presentation, and negotiation activities to ensure clients receive a comprehensive, professional, and compelling renewal package.
+ Coordinate and prepare for renewal, new services, and RFP responses as applicable.
+ Drive pricing strategy and appropriate financial data needed to support pricing strategy.
**Strategic Planning:**
+ Ability to effectively manage up to VP and SVP levels on strategic opportunities and risks related to book of business.
+ Ensure profitability of individual accounts and overall Sharecare profitability.
+ Discuss customer issues affecting the cost-of-service delivery and margin and help identify creative solutions to those issues.
+ Responsible for account level business plan.
**Reporting:**
+ Partner with the internal reporting teams to ensure timely and accurate reporting of necessary data, reports, and course of action in managing and renewing clients.
+ Ability to analyze provided reporting metrics to develop reporting story based on agreed client objectives or KPIs.
+ Effectively prepare and present reports to client(s). (e.g. monthly, quarterly and annual reporting) With ability to communicate value story based on provided reporting data.
**Colleague Management and Development:**
+ Provide direct supervision to assigned Account Managers, as applicable.
+ When applicable, be responsible for hiring, developing, supervising, and retaining colleagues.
+ Provide the leadership necessary to maintain a relationship focused, motivated, productive and competent team through open communication, coaching, and delegation of responsibilities and authority.
+ Responsible for performance reviews and real time feedback, as applicable.
+ Ability to hold team members accountable against business requirements (Financial updates, sales force tracking, etc.), as applicable.
+ Support career planning as needed.
**Leadership and Management:**
+ Participate as an active member of the Account Management team and provide strategic and tactical perspectives including serving on committees or handling special projects.
+ Ability to work cross functionally and drive needed conversations across technology, marketing, customer service teams for client support needs.
+ Manage your individual and team's client base with a goal to streamline, innovate, and use technology and systems effectively at scale.
+ Identify opportunities or gaps for improved service and/or growth of existing services or new services via coordination with internal groups.
**Qualifications:**
+ 10 or more years of progressive experience in a health care environment is required.
+ This experience will be predominately in account management/marketing/operations/technical capacity.
+ Demonstrated experience leading an account team of large, national commercial and/or Health plan accounts, preferred.
+ Bachelor's degree in business, health administration, or health-related discipline required. Master's degree or equivalent additional experience, preferred.
+ Diverse capabilities represented by successful experiences in several healthcare settings or a variety of healthcare experiences within a single setting, preferred.
+ Solid understanding of key financial metrics such as revenue and margins.
+ Strong analytic and quantitative skills with client relationship management and consultative sales abilities.
+ Exceptional written and verbal communication skills and effective presentation skills are required.
+ Ability to travel as business needs require.
**Specific Skills/Attributes:**
+ Ability to build relationships with clients and to develop unique client focused solutions based on strong understanding of client business challenges and needs.
+ Skillful negotiator and experience with conflict resolution.
+ Outstanding execution skills and values planning and preparation to ensure success.
+ Demonstrated leadership skills, with emphasis on management with ability to stay on top of administrative tasks.
+ Maintenance of detailed and up-to-date customer status reports.
+ Ability to manage inter-company relationships and appropriately influence others.
+ Act strategically when confronted with barriers.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

_This candidate will be required to work Mountain Time Zone hours and potentially Pacific Time Zone._
The Client Operations Specialist - Renewals (COS-R) is a sales support role assisting the Client Managers / Client Directors with management of their recurring renewal business. COS-R support the renewal and maintenance contracts business related to outside sales by proactively generating price quotes, processing orders, assisting with customer inquiries, problem-solving and issue resolution. This crucial role interacts with manufacturing partners, internal business partners and outside clients in a fast-paced support atmosphere. The COS-R supports the Client Manager / Client Director gross margin objectives by allowing the Client Manager / Client Director more time to be in the field with face to face meetings, recommending the best pricing strategy, and assisting in the sale of a master renewal program within the client base.
**How you'll make an impact**
+ Support Client Managers / Client Directors by proactively monitoring existing renewal business with a timely generation of quotes, validation of service contracts, auditing, and management of all aspects of the renewable pipeline using Salesforce.com.
+ Provide excellent client service and communication via available tools and resources. Respond quickly and accurately to requests from internal business functions as well as outside clients and partners.
+ Coordinate & advise Client Manager, Client Director & Clients to explore various opportunities: upsell level of services support, authorized support, multi-year contracts, technology refreshes (EOL/EOS), co-term contracts in combination with various partner technologies
+ Make strategic and competitive pricing recommendations utilizing various pricing tools to maximize Optiv's profit margins.
+ Coordinate with client management team to identify upsell/cross sell opportunities, negotiate discounts with vendors and distributors, and strategize ways to increase value for client while maximizing margins.
+ Provide information on maintenance contracts and asset tracking as requested.
+ Prepare and submit accurate orders for purchasing.
+ Provide system reporting to the Client Manager/Client Director, operations, and management upon request.
+ Act as liaison between Client Manager/Client Director and Optiv internal business units
+ Facilitate the completion of client requested documentation, including RFPs, supplier forms, and other nonstandard documents
+ Collaborate with internal teams to share best practices, ideas, training, that support Optiv's culture and core values
+ Build a professional relationship with Client Managers / Client Directors so as to reflect Optiv's Core Values
+ Proactively follow-up with clients/manufacturers/distributors/Client Managers/Client Directors to support the renewals sales cycle
+ Participate in corporate compliance trainings, operations/systems improvements, user-acceptance testing and personal career development activities
+ Develop and maintain product and industry knowledge
+ Maintain account health through data integrity, credit standing etc.
+ Actively volunteer to complete tasks on behalf of peers that are out of the office.
+ Perform other duties as assigned.
**What we're looking for**
+ Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience preferred.
+ Two or more years of experience in Business-to-Business Sales/Client Services role required.
+ Prior experience with managing renewal contracts preferred.
+ Intermediate level experience with Microsoft Office; specifically, Microsoft Outlook, Word and Excel. Internet navigation required.
+ Two years of experience in technical or information technologies industry preferred.
+ Prior experience in Client Relationship Management software (CRM) required. Salesforce.com experience preferred.
+ Proven ability to prioritize multiple tasks in a fast-paced environment required.
+ Ability to work in a sales partnership setting, where workflow is determined by incoming requests required.
+ Ability to build relationships and trust with internal and external partners/clients.
+ Ability to prioritize tasks to align with deadlines
+ Superior organizational skills, independent judgment and functional arithmetic skills
**What you can expect from Optiv**
+ A company committed to our inclusive value through our Employee Resource Groups ( Work/life balance
+ Professional training resources
+ Creative problem-solving and the ability to tackle unique, complex projects
+ Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
+ The ability and technology necessary to productively work remotely/from home (where applicable)
**EEO Statement**
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice ( . If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies ( , and through our businesses including Trane® ( and Thermo King ( , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits ( designed for you to Thrive at work and at home.
We boldly go.
**Where is the work:**
Virtual
A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our team-including BrainBox AI, Nuvolo, and more-combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.
**What's in it for you:**
BrainBox AI, part of Trane Technologies, is seeking a Customer Success Tech Lead to serve as a trusted technical advisor and strategic partner for customers using AI-driven HVAC optimization solutions. This role is responsible for understanding what matters most to customers, translating business and operational goals into actionable outcomes, and applying deep expertise in HVAC systems, controls, AI, and SaaS solutions to ensure customers achieve measurable success.
The ideal candidate brings extensive experience in HVAC controls, a strong background in applying AI and SaaS technologies to building performance, and a passion for delivering value through customer engagement. By driving customer adoption, performance outcomes, and long-term satisfaction, this leader will help support recurring and growing revenue while expanding positive sustainability impact.
**What you will do:**
+ Partner directly with customers to understand their goals, priorities, operational challenges, and success metrics.
+ Act as the lead technical advisor for customer success engagements involving HVAC optimization, controls strategies, AI-enabled building performance, and SaaS platforms.
+ Translate customer needs into technical and operational plans that drive measurable outcomes, including energy efficiency, occupant comfort, system performance, and emissions reduction.
+ Guide customers in the effective use of BrainBox AI solutions to maximize value realization and long-term adoption.
+ Apply deep HVAC and controls expertise to identify performance opportunities, diagnose issues, and recommend improvements across building systems.
+ Use knowledge of AI and SaaS applications to support solution configuration, optimization strategies, and customer enablement.
+ Collaborate cross-functionally with sales, product, engineering, implementation, and customer success teams to ensure seamless customer experiences and successful outcomes.
+ Support retention and growth by strengthening customer trust, expanding solution value, and identifying opportunities for recurring and increased revenue.
+ Help customers connect operational improvements with broader business objectives, including sustainability, carbon reduction, and energy management goals.
+ Serve as a technical escalation point and thought partner for complex customer environments and high-value accounts.
+ Capture customer feedback and field insights to help inform product improvements, service strategies, and go-to-market priorities.
+ Communicate technical concepts clearly to both technical and non-technical stakeholders, including building operators, engineers, facilities leaders, and executive sponsors.
**What you will bring:**
+ Bachelor's degree in Engineering or a related technical field.
+ 15+ years of experience in HVAC controls, building automation systems, or related building performance technologies.
+ 5+ years of experience applying AI and SaaS solutions to optimize HVAC performance and building operations.
+ Demonstrated experience working directly with customers in technical, consultative, or customer success-oriented roles.
+ Strong expertise in HVAC systems, controls sequences, building automation, and operational optimization.
+ Proven ability to align technical solutions with customer business goals and success outcomes.
+ Strong communication and relationship-building skills with the ability to influence stakeholders across multiple levels of an organization.
+ Ability to analyze complex building performance challenges and develop practical, customer-centered solutions.
**Preferred Qualifications**
+ Experience supporting enterprise or multi-site customer portfolios.
+ Familiarity with energy management, decarbonization, and sustainability initiatives in commercial buildings.
+ Experience in SaaS customer success, technical account management, solution consulting, or post-sales technical leadership.
+ Knowledge of fault detection, predictive analytics, optimization strategies, or autonomous building technologies.
+ Experience working in cross-functional environments within fast-growing technology or climate-tech organizations.
**Annual Base Salary Range or Hourly Base Pay Range:**
$75,700.00 - $156,200.00
**Compensation Type:**
Salary
**Incentive Eligible:**
Yes
**Sales Commission Eligible:**
No
**Disclaimer** : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
**Thrive at work and at home:**
+ Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
+ Family building benefits include fertility coverage and adoption/surrogacy assistance.
+ 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
+ Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
+ Educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
**Safety Sensitive Role:**
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

**Resp & Qualifications**
**CANDIDATES MUST LIVE IN THE MD, DC, VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS.**
**PURPOSE:**
This position is responsible for renewing/growing a book business which includes more complex accounts with indemnity and managed care medical products, ancillary/specialty products, and life products. This position drives revenue and manages current and prospective relationships to ensure success with products. Leads sales initiatives and strategies within their assigned territory. Achieves sales and profitability objectives by effectively managing new and existing accounts.
**ESSENTIAL FUNCTIONS:**
+ Ensures that each assigned account renews annually and aggressively pursues growth within groups by developing and implementing account specific benefit and financial strategies.
+ Manages and develops a set of assigned accounts to increase productivity and sales of products, as well as identifying potential customers and sets approach strategies.
+ Develops strong and long-term client relationships.
+ Takes ownership of territory team initiatives and ensures deadlines are met.
+ Resolves issues and handles client complaints quickly and effectively.
+ Gets feedback and suggests ways to increase customer engagement.
**QUALIFICATIONS:**
**Education Level:** Bachelor's Degree in Business, Finance or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
**Licenses/Certifications Required** :
+ Current health and life license for the jurisdictions of Maryland, DC, and Virginia.
**Experience:** 8 years sales/healthcare.
**Preferred Qualifications:**
+ Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan is preferred.
**Knowledge, Skills and Abilities (KSAs):**
+ Knowledge and understanding of CRM and other client management tools.
+ Strong customer service orientation.
+ Ability to recognize, analyze, and solve a variety of problems.
+ Excellent communication skills both written and verbal.
**Travel Requirements**
**Estimate Amount:** 50-80% This position is expected to travel to see clients and prospective clients.
**Salary Range:** $89,600 - $145,600
**Salary Range Disclaimer**
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
**Equal Employment Opportunity**
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
**Federal Disc/Physical Demand**
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
**PHYSICAL DEMANDS:**
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
**Sponsorship in US**
Must be eligible to work in the U.S. without Sponsorship
\#LI-KL1
REQNUMBER: 22115

**Requisition number:**
**Job category:** Sales Support
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start  **Caring. Connecting. Growing together.**
We are seeking a Healthcare Strategic Partner Relationship Manager to establish, maintain, and enhance relationships with healthcare trading partners, including providers, payers, and vendors. This role ensures smooth electronic data interchange (EDI) transactions, facilitates onboarding, and resolves technical and operational issues. The ideal candidate has expertise in healthcare EDI transactions (837, 835, 270/271), regulatory compliance (HIPAA, HITECH), and a solid ability to manage partnerships effectively.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
**Primary Responsibilities:**
Strategic Partnership Development:
+ Develop and maintain solid relationships with healthcare providers, payers, and third-party vendors to facilitate seamless data exchange
+ Develop and execute partnership strategies to maximize the value of partnerships and drive mutual success
+ Negotiate and structure partnership agreements, ensuring alignment with organizational goals and objectives
Relationship Management:
+ Serve as the primary point of contact for all partner relationships, ensuring ongoing communication, satisfaction, and alignment of interests
+ Regularly meet with partners to assess the health of the partnership, gather feedback, and identify areas for improvement
+ Monitor partnership performance, track key performance indicators (KPIs), and implement actions to enhance outcomes
Collaboration and Cross-Functional Alignment:
+ Work closely with internal teams, including sales, marketing, product development, and customer service, to ensure alignment on strategic initiatives and deliverables
+ Collaborate with business leaders to align partner strategies with the organization's overall business goals and objectives
+ Support internal teams with partner-specific knowledge, industry insights, and market intelligence to foster effective decision-making
Market Analysis and Trend Monitoring:
+ Stay up-to-date with industry trends, emerging technologies, and regulatory changes in healthcare to provide informed advice to partners
+ Conduct competitive analysis to identify new opportunities for partnerships and growth within the healthcare space
Problem Solving and Issue Resolution:
+ Proactively identify and resolve issues or challenges that may arise within partner relationships, working quickly to address concerns and maintain solid, trust-based partnerships
+ Escalate critical issues when necessary and ensure that they are resolved in a timely manner
Reporting and Performance Tracking:
+ Prepare and deliver regular reports on partnership performance, including key metrics, growth opportunities, and outcomes to senior management
+ Ensure effective tracking of partnership milestones and deadlines, providing visibility on progress
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ 5+ years of experience in healthcare management, strategic partnerships, or business development, with a proven track record of managing complex healthcare relationships
+ Proven solid understanding of the healthcare ecosystem, including providers, payers, technology, and regulatory aspects
+ Proven excellent communication, negotiation, and interpersonal skills
+ Ability to think strategically and work collaboratively across various teams
+ Experience in managing large, multi-stakeholder projects and partnerships
+ Proven solid problem-solving skills and ability to manage conflict effectively
+ Ability to analyze data, generate reports, and drive process improvements
+ Ability to travel 10%
**Preferred Qualifications:**
+ Experience in healthcare, IT, digital health, or value-based care
+ Familiarity with healthcare regulations, compliance, and standards such as HIPAA
+ Knowledge of CRM software, project management tools, and other partnership management platforms
+ Experience with healthcare clearinghouses, TPAs, or claim processing systems
+ Knowledge of claim adjudication workflows and payer-provider interactions
+ Project management experience in a healthcare IT environment
+ Solid interpersonal skills, including verbal and non-verbal communication skills, active listening skills and the ability to work with others towards a common goal
+ Understands how businesses operate, how they create strategies and how to manage a business' operation effectively
+ Ability to analyze data, company expectations and goals and other factors that contribute to the partnership. This requires solid analytical and critical thinking skills to translate complex data into viable insights
+ Understands the market each business operates in, how to market to the target audience and have advanced knowledge of modern marketing tactics
+ Solid organizational skills, being able to organize information, strategic insights, documents and time to do their job effectively
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._