43,433 Customer Inquiries jobs in the United States

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

Job Title: Customer Service & Support Representative
Location: "Remote"
Company: Buck Inc
Job Type: Full-time / Part-time

At Buck Inc, we pride ourselves on delivering high-quality service and building strong relationships with our clients. We’re growing and looking for a dedicated Customer Service & Support Representative to join our team. If you’re someone who thrives on solving problems and helping people, this role is for you.

About the Role:
We’re looking for a friendly, reliable, and solution-focused Customer Service & Support Representative to assist our clients with inquiries, service requests, and general support. You'll be the first point of contact, ensuring a smooth and professional customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat
• Handle service requests, schedule appointments, and provide updates
• Resolve issues promptly and professionally
• Maintain accurate customer records
• Communicate with on-site teams and management as needed

Requirements:

• Excellent communication and problem-solving skills
• Customer service experience (1+ year preferred)
• Basic computer and typing skills
• Positive attitude and team player

What We Offer:

• Competitive pay
• Supportive work environment
• Growth opportunities

Apply Today

Job Title: Customer Service And Helpdesk Representative

Department: Customer Support / Helpdesk

Location: [Add Location]

Salary: [Range or Specific Amount]

Reports To: Customer Service Manager / Helpdesk Supervisor

Job Overview: Customer Service And Helpdesk Representatives are vital to the success of any service-oriented business.

They are responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. T

his role involves handling incoming calls and messages, providing information about products and services, troubleshooting problems, and maintaining a positive and professional demeanor at all times.

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues promptly and professionally.
• Log all customer interactions in the company’s CRM system.
• Follow up with customers to ensure resolution satisfaction.
• Collaborate with other departments to address customer needs.
• Provide feedback on the efficiency of the customer service process.
• Ensure compliance with company policies and procedures.

• High school diploma or equivalent; higher education or certifications in customer service are a plus.
• [Insert years] of experience in customer service or helpdesk roles.
• Strong communication skills, both verbal and written.
• Proficiency in CRM software and MS Office or similar applications.
• Excellent problem-solving and conflict-resolution skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Empathetic and patient with a customer-focused attitude.

Work Environment: This role typically involves working in an office setting, though remote work options may be available. It requires sitting for extended periods and using a computer and phone system.

Physical Requirements: General office physical requirements, including the ability to operate computer and phone systems.

Job Title: Customer Service And Helpdesk Representative

Department: Customer Support / Helpdesk

Location: [Atlanta GA]

Salary: [$21 -$26]

Reports To: Customer Service Manager / Helpdesk Supervisor

Job Overview: Customer Service And Helpdesk Representatives are vital to the success of any service-oriented business.

They are responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. T

his role involves handling incoming calls and messages, providing information about products and services, troubleshooting problems, and maintaining a positive and professional demeanor at all times.

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues promptly and professionally.
• Log all customer interactions in the company’s CRM system.
• Follow up with customers to ensure resolution satisfaction.
• Collaborate with other departments to address customer needs.
• Provide feedback on the efficiency of the customer service process.
• Ensure compliance with company policies and procedures.

• High school diploma or equivalent; higher education or certifications in customer service are a plus.
• [Insert years] of experience in customer service or helpdesk roles.
• Strong communication skills, both verbal and written.
• Proficiency in CRM software and MS Office or similar applications.
• Excellent problem-solving and conflict-resolution skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Empathetic and patient with a customer-focused attitude.

Work Environment: This role typically involves working in an office setting, though remote work options may be available. It requires sitting for extended periods and using a computer and phone system.

Physical Requirements: General office physical requirements, including the ability to operate computer and phone systems.

Job Title: Customer Service And Helpdesk Representative

Department: Customer Support / Helpdesk

Location: [Senimole Oklahoma]

Salary: [Range or Specific Amount]

Reports To: Customer Service Manager / Helpdesk Supervisor

Job Overview: Customer Service And Helpdesk Representatives are vital to the success of any service-oriented business.

They are responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. T

his role involves handling incoming calls and messages, providing information about products and services, troubleshooting problems, and maintaining a positive and professional demeanor at all times.

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues promptly and professionally.
• Log all customer interactions in the company’s CRM system.
• Follow up with customers to ensure resolution satisfaction.
• Collaborate with other departments to address customer needs.
• Provide feedback on the efficiency of the customer service process.
• Ensure compliance with company policies and procedures.

• High school diploma or equivalent; higher education or certifications in customer service are a plus.
• [Insert years] of experience in customer service or helpdesk roles.
• Strong communication skills, both verbal and written.
• Proficiency in CRM software and MS Office or similar applications.
• Excellent problem-solving and conflict-resolution skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Empathetic and patient with a customer-focused attitude.

Work Environment: This role typically involves working in an office setting, though remote work options may be available. It requires sitting for extended periods and using a computer and phone system.

The Customer Service and Support Representative is responsible for assisting customers by answering inquiries, resolving issues, and providing product or service support. This role ensures a positive customer experience through timely, professional, and effective communication.

• Handle customer inquiries via phone, email, chat, or in person.
• Provide product and service information, troubleshooting, and technical support where needed.
• Resolve customer complaints, process orders, returns, and service requests.
• Escalate complex issues to higher-level support or relevant departments.
• Maintain accurate customer records and update CRM systems.
• Follow up with customers to confirm satisfaction and resolution.
• Work closely with other teams to improve customer experience and support processes.
• Meet performance goals including response time, resolution rate, and satisfaction scores.

• High school diploma or equivalent; additional education preferred.
• Experience in customer service, call center, or support role is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and active listening abilities.
• Ability to multitask and remain calm under pressure.
• Proficiency with computers, CRM tools, and support systems.
• Positive, customer-focused attitude with empathy and patience.

• Office, call center, or remote environment depending on company structure.
• May involve shift work, evenings, weekends, or holidays.

Enveil is a pioneering Privacy Enhancing Technology company developing innovative software solutions like ZeroReveal® to protect Data in Use and enable secure, compliant data usage and collaboration. The company revolutionizes how organizations leverage sensitive data across boundaries without compromising privacy or security.

In addition to technical roles focused on software development, cryptography, and data security, Enveil also offers customer support roles to ensure excellent service and success for their customers.

Customer Service Support Role Responsibilities:

• Act as a primary point of contact for customers requiring assistance with Enveil's software products and solutions
• Provide timely troubleshooting, issue resolution, and guidance on product usage to maximize customer satisfaction
• Collaborate with engineering and product teams to escalate and resolve technical challenges
• Support onboarding and training efforts to empower customers in effectively using privacy-enhancing technologies
• Maintain clear documentation of customer interactions, issues, and solutions
• Foster strong customer relationships, gathering feedback to contribute to continuous improvement

This role is ideal for candidates passionate about technology and customer success, combining technical aptitude with excellent communication skills to help customers unlock the full potential of secure, privacy-first data usage while maintaining compliance and operational efficiency.

Together, Enveil's technical experts and customer support team drive innovation and deliver secure data-driven outcomes for industries such as financial services, healthcare, government, and intelligence.

We are seeking a friendly, detail-oriented, and solution-driven Customer Service and Support Representative to join our team. In this role, you will be the first point of contact for customers, responsible for resolving inquiries, providing product or service information, and ensuring customer satisfaction.

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Handle customer complaints with professionalism and empathy, aiming for a first-contact resolution.
• Provide accurate, valid, and complete information using the right tools and resources.
• Process orders, forms, applications, and requests.
• Follow up on customer interactions to ensure issue resolution and satisfaction.
• Collaborate with other departments (e.g., Sales, Technical Support, Logistics) to resolve complex issues.
• Maintain detailed records of customer interactions in CRM systems.
• Identify and escalate priority issues to the appropriate internal teams.
• Stay up-to-date with product knowledge, company policies, and procedures.

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and interpersonal skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) is a plus.
• High school diploma required; bachelor’s degree preferred.