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Customer Relationship Executive

22102 McLean Steampunk

Posted 11 days ago

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**Overview**
The **Customer Relationship Executive (CRE)** at **Steampunk** is responsible for identifying, cultivating, and advancing customer relationships that directly generate new business. The CRE is responsible for identifying leads, qualifying opportunities, and closing deals with new and existing steampunk clients.
Successful candidates will have a track record of sales achievement, as well as experience with: Analyzing the industry trends and competitive landscape; researching new opportunities and potential partners that align to corporate strategy; Building relationships with new clients, partners, and vendors to accelerate growth in new accounts; and, participating other government-relevant industry associations is preferred to build brand awareness and to cultivate broad relationships for future business pursuits.
**Contributions**
**Contributions**
+ First and foremost, the CRE is client facing, focusing on lead generation and opportunity qualification through the development of mature customer relationships.
+ This focus requires a candidate with drive to meet new people, a thirst for understanding their environment, and the interpersonal skills to be an active listener who asks probing and relevant questions to shape opportunities
+ Conducts analysis of competitive and industry trends to identify new vehicles, opportunity pipeline and partnerships;
+ Works with capture resources to develop the overall win strategy and performs associated opportunity marketing;
+ Develops, organizes and executes client call plans, assessing win probability, and working with clients to shape acquisition strategies in order to respond to and win business with new and existing customers;
+ Represents Steampunk within industry associations/groups to increase brand awareness and develop strategic relationships with new partners/vendors;
+ Interacts routinely with all levels of Steampunk's Sector, Division, and Operations management, staff and customers and owns, prioritizes and follows through on action items.
+ This role is located in the Atlanta, GA area.
**Qualifications**
**Specific qualifications of the ideal candidate include the following:**
+ Bachelor's Degree in Business, Marketing, Computer Science, Systems Engineering or related degree
+ Minimum of 6 years experience in IT, preferably in business development or sales
+ Demonstrated experience in navigating Federal acquisitions processes successfully
+ Successful track record of identifying and closing opportunities
+ Strong organization, presentation and planning skills and experience
+ Excellent written/verbal communication skills
+ Ability to manage multiple priorities in a fast-paced, high growth environment
+ Candidate will reside within the Atlanta, GA area
**PERSONAL STYLE**
+ Self-motivated, confident and entrepreneurial.
+ Thrive in, and enjoy a high energy, fast-paced environment. He/she will have a proven ability to present an exceptional, energetic, effervescent, engaging, and effective leadership style, which is manifested in every way through words and action.
+ Intellectual strength, with a disruptive thought process and a unique perspective.
+ High moral values, confidence, humility, integrity
+ Creative and strategic outlook with the flexibility to respond to changing demands. Thinks above and beyond the day-to-day responsibilities to understand broader corporate strategy.
+ Hands-on operating style, and desire to roll up their sleeves and simultaneously provide the vision that inspires confidence and motivates team members at all levels to support growth goals.
**About** **steampunk**
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $175,000 to $200,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.
**Identity Statement**
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a **Change Agent** in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Department of State and DoD sectors. Through our **Human-Centered delivery methodology** , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an **employee-owned company** , we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit .
_We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program._
Refer a Friend ( help finding the right job?**
We can recommend jobs specifically for you!Software Powered by ICIMS ( Location** _US-VA-McLean_
**Posted Date** _5 months ago_ _(2/25/2026 2:51 PM)_
**_Job ID_** _7018_
**_Clearance Requirement_** _None_
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Customer Relationship Liaison

Posted 11 days ago

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At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.
**JOB SUMMARY**
This role maintains relationships and favorable contacts with current accounts.
_The anticipated hourly range for this position is $24- 27/hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location_
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Acts as a single point of contact for a specific account.
+ Handles customer needs and complaints in a timely manner.
+ Consult with clients and referral sources on products and necessary equipment.
+ Obtains all documentation to be scanned and batched at the Branch
+ Manages all follow-up functions with the account, post set-up.
+ Oversight of all transactions coming from a specific account, including all referrals.
+ Obtains all needed documentation for orders to be entered into the system
+ Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling
+ Assess patient needs and promotes company products/services at office visits
+ Resolves issues by identifying problems and coordinating appropriate solutions.
+ Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
+ Assists medical groups and/or other provider groups regarding products and services available under the contract.
+ Assists in the utilization process as well as transitioning members for capitation switch outs.
+ Coordinates with physicians and medical groups.
+ Identifies and develops strategic relationships within the institution that will enhance patient care.
+ Participates in the institution's quality assurance/performance improvement initiatives as requested.
+ Perform timely follow up on renewal authorizations to maintain reimbursement
+ Perform follow up on outstanding CMN's, Renewal CMN's, and prescriptions.
**OTHER DUTIES**
+ Performs other duties as required.
**SUPERVISORY RESPONSIBILITIES**
+ **N/A**
MINIMUM REQUIRED QUALIFICATIONS
**Education and/or Experience**
+ High School diploma required
+ At least 2 years of related experience
**Certificates, Licenses, Registrations or Professional Designations**
+ **N/A**
**SKILLS, KNOWLEDGE AND ABILITIES**
+ Business Acumen
+ Problem Solving/Analysis
+ Communication Proficiency
+ Personal Effectiveness/Credibility
**Computer Skills**
+ Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
**Language Skills**
+ English (reading, writing, verbal)
**Mathematical Skills**
+ Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
**Other Skills**
xxx
**PHYSICAL DEMANDS**
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).
**WORK ENVIRONMENT**
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
**The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
**Teammate Benefits**
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
+ Medical, dental, and vision care coverage
+ Paid time off plan
+ 401(k) Plan
+ Flexible Spending Accounts
+ Basic life insurance
+ Short-and long-term disability coverage
+ Accident insurance
+ Teammate Assistance Program
+ Paid parental leave
+ Domestic partner benefits
+ Mental, physical, and financial well-being programs
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
_Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means._
\#AccendraHealth
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.
If you're interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life.
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Customer Relationship Coordinator

77007 Houston Insight Global

Posted 22 days ago

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Customer Relationship Specialist

49503 Grand Rapids Placements24

Posted 19 days ago

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full-time
About the Role WhatJobs Direct is looking for a dedicated Customer Relationship Specialist to join our team in **Grand Rapids, Michigan**. This role is focused on building and maintaining strong, positive relationships with our client's customers. You will be the primary point of contact for assigned accounts, ensuring their needs are met and their experience with our client is exceptional. The ideal candidate is a natural communicator, empathetic, and possesses a proactive approach to client satisfaction. This is an on-site position, fostering direct collaboration with colleagues and a strong team spirit. If you excel at fostering connections and ensuring client loyalty, this role is an excellent fit. Key Responsibilities
  • Manage relationships with a portfolio of assigned customers.
  • Proactively engage with clients to understand their needs and expectations.
  • Address customer inquiries, concerns, and feedback promptly and effectively.
  • Ensure clients are maximizing the value of our client's products/services.
  • Identify opportunities for upselling and cross-selling based on client needs.
  • Coordinate with internal teams (sales, support, product) to resolve client issues.
  • Maintain accurate and up-to-date customer records in the CRM system.
  • Conduct regular check-ins and performance reviews with clients.
  • Gather customer testimonials and success stories.
  • Contribute to improving customer retention rates and overall satisfaction.
Requirements
  • High school diploma or equivalent; Bachelor's degree in Business or a related field is a plus.
  • 2-3 years of experience in customer relationship management, account management, or a similar client-facing role.
  • Exceptional communication, interpersonal, and presentation skills.
  • Strong understanding of customer service principles and relationship building.
  • Proficiency in CRM software (e.g., Salesforce) and other relevant tools.
  • Excellent problem-solving and conflict-resolution abilities.
  • Ability to manage multiple client accounts effectively.
  • Team-oriented with a collaborative spirit.
  • Must be able to work on-site in **Grand Rapids, Michigan**.
  • Demonstrated ability to foster client loyalty and satisfaction.
Benefits Our client offers a competitive salary, bonus opportunities, and a comprehensive benefits package including health, dental, and vision insurance, a 401(k) plan, and paid time off. Employees will work in a professional office environment with opportunities for professional development and career growth. Join a company that values strong client partnerships and provides a supportive work atmosphere. This role offers a chance to make a real impact on customer loyalty and company success.
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Customer Relationship Manager

95054 Santa Clara Cognizant

Posted 18 days ago

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**Customer Relationship Manager**
**Location: San Francisco, CA (Onsite - 4 days a week)**
**Level: Associate Director**
**About the Role:** Customer Relationship Manager (CRM) is responsible for overall relationship management of accounts over $30Mn portfolio. Building strong client relationships, ensuring satisfaction by acting as the main point of contact, resolving issues, understanding needs, and identifying new opportunities to boost loyalty and footprints across the portfolio.
**Work model:** Onsite - 4 days a week.
**In this role, As a -**
· **Relationship building:** Cultivate strong, long-term relationships with key clients through regular communication and regular connect by being onsite at least 3 days a week. Responsible for the overall P&L of the allocated portfolio of accounts.
· **Engagement Governance:** Ensure that the delivery teams are carrying out regular MBR/QBR and actions are being tracked. Understand client feedback and ensure that the feedbacks are incorporated in the engagements by delivery teams
· **Align with customer strategies:** Build strong rapport with the customer stakeholders and understand their strategies and key investment areas. Create account plans to align with the customer priorities
+ **Contract management:** Ensure all SoW/PO are properly followed up for signatures. Become single point of contact for all contractual & commercial discussions with the customer stakeholders.
**Required Qualifications & Skills**
· Strong experience of working in Technology sector with over $30 Mn budget
· 10+ Years of experience in Customer Management roles
· **Should have strong experience of working with SaaS companies or SaaS platforms.**
· Graduate/Post Graduate Qualification
· Strong track record of managing programs and portfolio
+ Demonstrated portfolio growth with improved profitability.
**Key Competencies: Understanding of latest Technology Domains and GenAI/ML will be added advantage** .
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
The annual base salary for this position is between $150,000 - $160,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
**Benefits:**
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
+ Medical/Dental/Vision/Life Insurance
+ Paid holidays plus Paid Time Off
+ 401(k) plan and contributions
+ Long-term/Short-term Disability
+ Paid Parental Leave
+ Employee Stock Purchase Plan
**Disclaimer:** Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes
\#LI-RP1
**The Cognizant community:** We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
+ Cognizant is a global community with more than 300,000 associates around the world.
+ We don't just dream of a better way - we make it happen.
+ We look after our people, clients, company, communities and climate by doing what's right.
+ We cultivate an innovative environment where you can build the career path that's right for you.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Customer Relationship Manager

Posted today

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As a **Customer Relationship Manager** at Honeywell, you will serve as a trusted advisor and advocate for some of our most strategic customers. You will be responsible for building strong partnerships, driving customer satisfaction, and ensuring customers realize maximum value from our solutions and services.
In this highly visible role, you will proactively engage with customers, understand their business objectives, anticipate challenges, and coordinate cross-functional teams to deliver exceptional customer experiences. Your ability to foster long-term relationships, influence stakeholders, and identify opportunities for continuous improvement will directly contribute to customer loyalty, retention, and business growth.
You will report directly to the **Customer Relationship Director** and work in a **hybrid environment** at our designated office location.
Key Responsibilities
+ Serve as the primary advocate and trusted partner for Platinum and Diamond-tier customers, ensuring an exceptional customer experience.
+ Build, strengthen, and maintain strategic customer relationships while gaining a deep understanding of customer business goals and operational needs.
+ Deliver proactive, customer-centric support throughout the entire customer lifecycle.
+ Analyze customer feedback, performance metrics, and business trends to identify opportunities that improve customer satisfaction, retention, and overall success.
+ Partner with cross-functional teams to address customer challenges and drive continuous process and service improvements.
+ Influence internal and external stakeholders to achieve positive customer outcomes and strengthen long-term partnerships.
+ Identify opportunities to expand customer value through additional solutions, services, and strategic initiatives.
+ Facilitate executive-level customer discussions and serve as a key point of contact for escalations and critical business needs.
Must Have
+ 5+ years of experience in Customer Relationship Management, Customer Success, Account Management, or a related customer-facing role.
+ 5+ years of experience developing customer relationships and managing internal and external stakeholder communications.
+ 5+ years of experience solving complex customer challenges and making sound business decisions.
+ 5+ years of experience working independently, managing competing priorities, and delivering results in a fast-paced environment.
+ 5+ years of experience collaborating across cross-functional teams to drive customer-focused outcomes.
We Value
+ Bachelor's degree in Business Administration, Industrial Engineering, or a related field.
+ Passion for creating exceptional customer experiences and building lasting customer relationships.
+ Strong business acumen with the ability to understand customer objectives and market dynamics.
+ Proactive, results-oriented mindset with a focus on continuous improvement.
+ Ability to influence without direct authority and lead through collaboration.
+ Adaptability, curiosity, and a commitment to continuous learning.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here ( BUSINESS UNIT
Honeywell Building Automation (BA) is a global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit click here ( .
BENEFITS
With In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date 07/15/2026
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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Director, Customer Relationship Management

60015 Deerfield Walgreens

Posted 18 days ago

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**Job Description:**
**Job Summary**
The Director of Customer Relationship Management (CRM) leads our customer engagement and retention strategies across both our retail and pharmacy businesses. This role is responsible for defining strategic CRM priorities and developing a forward-looking roadmap aligned with enterprise growth objectives, customer experience goals, and evolving market opportunities.
This leader will drive channel growth and improve overall channel health across email, SMS, mobile app, loyalty, and other digital engagement platforms through performance optimization and advanced personalization strategies. They will also develop and execute data-driven, personalized marketing initiatives that enhance customer loyalty, drive incremental revenue, and improve patient adherence.
Working cross-functionally with marketing, digital, pharmacy, merchandising, IT, and operations, this role will create a seamless and engaging end-to-end customer experience-leveraging insights to drive meaningful interactions across all touchpoints. Additionally, the Director will optimize the CRM operating model by enhancing cross-functional workflows, governance, campaign execution processes, and overall organizational effectiveness.
The Director will oversee CRM programs across Walgreens' extensive customer base-including pharmacy patients, loyalty members, and retail shoppers-ensuring strategies strengthen relationships, improve health outcomes, and drive sustainable business growth.
**Job Responsibilities**
+ Develop and lead Walgreens' enterprise-wide CRM strategy, ensuring a personalized, seamless experience across pharmacy, health services, and retail.
+ Drive customer lifecycle marketing efforts-from acquisition to engagement, retention, and win-back-to maximize customer lifetime value.
+ Design and optimize triggered, personalized, and loyalty-based communications using Walgreens' MyWalgreens program and CRM platforms.
+ Oversee pharmacy patient engagement campaigns, improving medication adherence, refill rates, and patient retention through targeted messaging.
+ Collaborate with merchandising and digital teams to enhance retail promotions, upsell opportunities, and category growth strategies through CRM initiatives.
+ Leverage AI and predictive analytics to drive dynamic segmentation, next-best-action strategies, and marketing automation.
+ Partner with data science and analytics teams to derive actionable insights on customer behaviors, preferences, and purchasing patterns.
+ Implement A/B and multivariate testing frameworks to continuously optimize messaging, cadence, and engagement tactics.
+ Define and track key performance metrics (KPIs) related to customer retention, engagement, and revenue impact.
+ Work closely with pharmacy, digital, merchandising, IT, and store operations to align CRM efforts with business priorities.
+ Partner with loyalty and membership teams to enhance the MyWalgreens Rewards program through personalized engagement.
+ Lead CRM technology discussions, ensuring alignment with Walgreens' MarTech stack and digital ecosystem.
+ Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
**About Walgreens**
Founded in 1901, Walgreens ( ) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
\#LI-CB1
**Job ID:** BR
**Title:** Director, Customer Relationship Management
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Marketing
**Full Store Address:** 200 WILMOT RD,DEERFIELD,IL 60015
**Full District Office Address:** 200 WILMOT RD,DEERFIELD,IL, -2
**External Basic Qualifications:**
+ Bachelor's degree and least 6 years of experience in Customer Relationship Management, and/or Marketing Technology OR High School/GED and at least 9 years of experience in experience in Customer Relationship Management, and/or Marketing Technology.
+ Experience developing and implementing customer journey strategies using CRM data.
+ Experience utilizing customer data to drive decision-making and campaign optimization.
+ At least 2 years of experience contributing to financial decisions in the workplace.
+ At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership.
+ Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).
**Preferred Qualifications:**
+ Master's degree / MBA.
+ Bachelor's degree or High School Diploma/GED and 10+ years experience in Customer Relationship Management, and/or Marketing Technology
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:**
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Supervisor, Customer Relationship Management

06030 Farmington Allegion

Posted 2 days ago

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**Creating Peace of Mind by Pioneering Safety and Security**
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond._
_Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures._
The Supervisor, Customer Relationship Management role focuses on delivering exceptional customer experiences, coaching and guiding a remote team to success, and directly stewarding key accounts to drive growth.
**Team Leadership and Management**
+ Lead, coach, and develop a virtual team of 5 CRM professionals to meet and exceed customer objectives.
+ Act as a player-coach: personally manage a subset of accounts in parallel with team leadership responsibilities.
+ Assign workload, set priorities, and manage performance through regular 1:1s, coaching, and performance reviews.
+ Foster a collaborative, high-performance remote culture with clear accountability and continuous improvement.
+ Identify training needs and partner with learning resources to enhance team capabilities.
**Customer Relationship Strategy and Delivery**
+ Act as the lead point of contact for specific customer accounts and ensure alignment between customer needs and company solutions, while mentoring team members on account strategy.
+ Build and maintain strong, long-lasting customer relationships across multiple accounts and stakeholders.
+ Ensure timely and successful delivery of solutions according to customer needs and objectives, supervising team efforts and directly managing high-priority accounts as needed.
+ Communicate progress of monthly/quarterly initiatives to internal and external stakeholders, including executive leadership as needed.
**Account Management and Growth**
+ Act as a hands-on account manager for a defined portfolio, driving renewal, expansion, and upsell opportunities in collaboration with sales teams.
+ Forecast and track key account metrics; monitor SLA compliance and team performance against defined targets.
+ Identify and grow opportunities within assigned accounts; leverage the team to maximize client value and ensure growth attainment.
**Operational Excellence**
+ Manage high severity requests or issue escalations, coordinating with cross-functional teams to ensure swift resolution.
+ Create and drive process improvements both internally and externally, leveraging best practices in remote collaboration, CRM tools, and account management.
+ Leverage the Service Channel Program: utilize service channel tooling and processes to route, track, and resolve service requests efficiently, maintain compliance with program guidelines, and collaborate with Service Channel stakeholders to optimize incident handling and knowledge management.
+ Monitor service channel metrics (e.g., response times, resolution times, knowledge base utilization) and drive improvements in coordination between the CRM team and service channel operations. Cross-Functional Collaboration
+ Partner with sales, product, and operations teams to ensure holistic customer solutions and consistent messaging.
+ Facilitate virtual team meetings, stand-ups, and stakeholder reviews to maintain alignment and transparency.
**Position Requirements:**
+ Proven experience in account management or related customer-facing roles; prior team leadership or supervisory experience is required.
+ Demonstrated ability to manage a virtual/remote team and deliver client-focused solutions in a distributed environment.
+ Strong project management skills with the ability to manage multiple initiatives simultaneously and maintain meticulous attention to detail.
+ Excellent verbal and written communication skills; strong listening, negotiation, and presentation abilities.
+ Proficiency in D365 and Field Services, and related systems; comfortable with virtual collaboration platforms (e.g., Teams, Slack, Zoom).
+ BA/BS degree or equivalent professional experience.
+ Demonstrated ability to coach, mentor, and develop team members for growth and success.
+ Experience in directly managing a portfolio of accounts in addition to leading a team is preferred.
+ Familiarity with Service Channel Program usage and related processes (ticketing, routing, knowledge base) is highly desirable.
**Additional Details:**
+ Location: Remote/Virtual role with potential collaboration in Farmington, CT as needed for team integration.
+ Travel: Occasional travel may be required for team alignment or key customer meetings, subject to business needs.
**Compensation:**
This range is provided by Allegion. Your actual pay will be based on your skills and experience. The actual compensation will be determined based on experience and other factors permitted by law.
**Why Work For Us?**
**Allegion is a Great Place to Grow your Career if:**
+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
+ You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
**What You'll Get from Us:**
+ Health, dental and vision insurance coverage, helping you "be safe, be healthy"
+ Generous Vacation and Sick Time
+ A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
+ Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
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+ Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
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**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
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through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
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Customer Relationship Liaison (CRL)

70593 Lafayette Accendra Health

Posted 10 days ago

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Job Description

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.
**JOB SUMMARY**
This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.
_The anticipated hourly range for this position is $24- 27/hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location_
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Acts as a single point of contact for a specific account or accounts.
+ Responds to customer needs, concerns and complaints in a timely manner.
+ Consults with clients and referral sources on products and necessary equipment.
+ Obtains all documentation to be scanned and batched at the Branch.
+ Manages all follow-up functions with the account, post set-up.
+ Oversees all transactions coming from a specific account(s), including all referral sources.
+ Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
+ Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
+ Assesses patient's needs and promotes company products/services at office visits, as appropriate.
+ Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
+ Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
+ Assists medical groups and/or other provider groups to understand the products and services available under the contract.
+ Assists in the utilization process as well as transitioning members related to capitation switch outs.
+ Coordinates patient services with physicians and medical groups.
+ Identifies and develops strategic relationships within the institution that will enhance patient care.
+ Participates in the institution's quality assurance/performance improvement initiatives as requested.
+ Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
+ Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
+ May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
+ Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
+ Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
+ Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions.
+ Sets-up and delivers home healthcare products and services.
+ Performs other duties as required.
MINIMUM REQUIRED QUALIFICATIONS
**Education and/or Experience**
+ High School diploma required
+ At least 2 years of related experience
+ Must be at least 21 years of age or older at the time of hire.
- Demonstrated ability to build and maintain solid working relationships with internal and external customers.
- Learn and comply with all POV requirements applicable for the safe and complaint use of POVs.
- Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
- Geographically located within the assigned territory.
**Certificates, Licenses, Registrations or Professional Designations**
+ Must Poses a Valid Driver's License
**SKILLS, KNOWLEDGE AND ABILITIES**
+ Business Acumen
+ Problem Solving/Analysis
+ Communication Proficiency
+ Personal Effectiveness/Credibility
**Computer Skills**
+ Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
**Language Skills**
+ English (reading, writing, verbal)
**Mathematical Skills**
+ Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
**PHYSICAL DEMANDS**
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). In addition:
- Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents.
- Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
- Employee continually engages in activities that require talking and hearing.
- This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
- The employee must be able to safely operate and possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job.
- Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.
- The position requires occasional lifting and/or moving items up of to 25 pounds frequently and occasionally up to 40lbs.
**The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
**WORK ENVIRONMENT**
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. In addition:
- The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
- The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.
- There is moderate exposure to dust, fume, mists and odors.
- Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
- General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.
- May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
- Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
**Teammate Benefits**
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
+ Medical, dental, and vision care coverage
+ Paid time off plan
+ 401(k) Plan
+ Flexible Spending Accounts
+ Basic life insurance
+ Short-and long-term disability coverage
+ Accident insurance
+ Teammate Assistance Program
+ Paid parental leave
+ Domestic partner benefits
+ Mental, physical, and financial well-being programs
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
_Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means._
\#AccendraHealth
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.
If you're interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life.
Is this job a match or a miss?
Apply Now