What Customer Relationship Skills Jobs are in Las Vegas?

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
You will have the responsibility in a named account environment generating revenue growth and managing your client relationship. You will develop close alliances with senior client management personnel, offering recommendations through formal sales presentations and written proposals, and negotiating annual and individual pricing contracts and agreements. You will be a strategic partner and primary contact for each client, helping them use data, analytics, software, and technology solutions to lead lending, risk management, and fraud prevention. You will also uncover new opportunities by developing relationships with new partners across the financial services industry.
+ You will grasp concepts quickly and share your knowledge of the industry and how data, software, and analytics can transform your customer's business.
+ You will collaborate with members across different teams balancing priorities, bringing the right people to the table, handling issues and identifying opportunities.
+ You understand your customer by seeing your world through their perspective, speaking their language, and promoting the voice of your customer to improve Experian's solutions.
+ You will develop forecasts, advance pipelines, and ensure delivery of solutions.
+ You will identify new ways to grow our business and expand current partnerships.
+ You will challenge yourself with different opportunities, prioritize accountability, build trust with your teammates and customers to develop your skills as a leader.
+ You will report to the Region Vice President
+ This is a remote position but you must live in the Midwest Region of the U.S.
+ Bachelor's Degree or relevant work experience
+ 5 + years of successful financial services experience with experience overachieving selling complex solutions.
+ Demonstrated experience uncovering sales opportunities for marketing, risk, analytics, fraud, and software solutions within financial services.
+ Understanding of customer priorities and the strategies designed to deliver revenue and profit expectations.
+ Create and develop new business both within an existing book of business through prospecting.
+ Ability to travel up to 50%.
Benefits/Perks:
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
+ Great compensation package including uncapped commission
+ Core benefits including medical, dental, vision, and matching 401K
+ Flexible work environment, ability to work remote, hybrid or in-office
+ Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
+ Explore all our exciting benefits here:

Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on LinkedIn, ( Facebook, Instagram ( , X ( and YouTube. ( Description
This is a remote position with up to 50% domestic travel required. Candidates may reside anywhere in the United States.
Headquartered in the Chicagoland Area, AbbVie is a global research-based biopharmaceutical company formed in 2013. The Company's mission is to create an innovation-driven, patient-focused specialty biopharmaceutical company capable of achieving sustainable top-tier performance through outstanding execution and a consistent stream of innovative new medicines. With market leadership in Immunology, Oncology, Migraine, Aesthetics, and Eye Care, AbbVie employs approximately 55,000 colleagues worldwide and markets medicines in more than 175 countries.
AbbVie's U.S. Market Access organization partners with payers at the state, regional, and national levels to support affordable patient access across AbbVie's portfolio. In a complex and evolving health care environment, the organization is consistently recognized by external stakeholders as a top partner of choice.
Within Market Access, the Corporate Account Team manages AbbVie's relationships with large U.S. national payers. Organized around the three large PBM-owned GPOs (Ascent-Cigna, Zinc-CVS, Emisar-UnitedHealth Group), the team is led by Corporate Account Leaders (CALs) who guide experienced Account Executives in developing strategies to secure and maintain profitable access for AbbVie's portfolio while strengthening relationships with AbbVie's largest payer customers, who manage reimbursement for more than 80% of U.S. sales.
CALs set the strategic direction for their groups, planning 12-24 months ahead and providing insights and options to internal stakeholders to support payer success. They also lead internal processes that strengthen U.S. payer relationships while developing team members' capabilities, customer relationships, and connectivity across U.S. Market Access.
This critical role requires an established leader with deep Market Access, pharmaceutical, and health care experience who embodies U.S. Market Access' Ambitious Cultural Vision and AbbVie Ways We Work.
Major Responsibilities Include (but not limited to):
+ Deliver AbbVie and Brand Team access, reimbursement, and financial objectives across a large portfolio, supporting profitable gross-to-net performance and efficient patient and provider access.
+ Develop and lead contracting strategies across commercial, government, and Medicare Part D books of business, ensuring alignment with AbbVie objectives, policies, and long-range brand plans.
+ Anticipate and address market, regulatory, and payer landscape challenges-including New Delinking and associated Service Fee models, 340B, IRA, pricing, invoicing, and contract implications-to protect and advance access strategies.
+ Represent payer insights and strategic recommendations to executive management, including decision-making drivers, growth opportunities, customer dynamics, and gross-to-net implications.
+ Strengthen strategic relationships with critical payer customers by building durable partnerships across levels and functions.
+ Lead, coach, and develop Account Executives and extended payer team members to strengthen negotiation, analytical, strategic, and customer relationship capabilities.
+ Integrate cross-functional partners across Market Access, Legal, Finance, Compliance, Medical, Supply Chain, Payer Strategy, Corporate Accounts, Regional Accounts, and sales teams to align resources and execution.
+ Provide timely insights, analyses, options, and financial planning input to internal stakeholders while helping guide internal deliberation and approval processes.
+ Ensure compliant collaboration with medical personnel and support broader Market Access and AbbVie priorities as needed.
Qualifications
+ 15+ years of experience in pharmaceuticals, health care, Market Access, payer strategy, or related areas.
+ Proven leadership and management capability, including executive presence and the ability to recruit, develop, and work effectively with diverse teams, customers, and stakeholders.
+ Excellent written, verbal, and presentation skills, with the confidence and agility to influence internal and external stakeholders and appropriately challenge assumptions.
+ Demonstrated ability to anticipate reimbursement, customer, market, or regulatory changes and develop timely solutions.
+ Advanced knowledge of pharmaceutical sales and marketing laws, rules, and regulations, with strong understanding of supply chain and distribution dynamics.
+ Strong finance, contracting, analytical, and strategic planning aptitude.
+ BA or BS required; advanced degree or relevant advanced training preferred.
+ Ability to travel extensively and work long, unpredictable hours as needed.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
+ The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
+ We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
+ This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
$206,500

**Job Description:**
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit .
**Job Summary:**
Primary responsibility is to effectively manage ongoing relationships with Employer/Payor/Government clients in portfolio. Focus of this position is to provide excellent account management resulting in client success, retention, and growth of existing and new services. Directly manage a team which manages individual client accounts and may include directly managing accounts. Function as a resource and mentor to Account Managers on your team and across Account Management.
**Client Management:**
+ Nurture and develop overall business relationships at highest level possible of assigned accounts.
+ Establish and/or improve positive strategic relationships with clients and respective consultants.
+ Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services.
+ Understand and report up to date financial standing of all services and overall portfolio performance, developing action plans as needed.
+ Conduct formal periodic review meetings with client(s) to: review performance; surface any threats and opportunities; discuss new ideas and solutions.
+ Supporting AM in initial handoff process from sales to ensure clear definition of scope, pricing, PGs, for all new clients.
+ Resolve issues through proper channels in the organization with customer's perspective in mind.
**Contract Delivery, Expansion and Renewal:**
+ Accountable for all contractual deliverables including performance guarantees and revenue targets.
+ Use consultative selling practices to identify and pursue opportunities for contract expansion.
+ Facilitate pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed.
+ Drive the renewal strategy development, packaging, presentation, and negotiation activities to ensure clients receive a comprehensive, professional, and compelling renewal package.
+ Coordinate and prepare for renewal, new services, and RFP responses as applicable.
+ Drive pricing strategy and appropriate financial data needed to support pricing strategy.
**Strategic Planning:**
+ Ability to effectively manage up to VP and SVP levels on strategic opportunities and risks related to book of business.
+ Ensure profitability of individual accounts and overall Sharecare profitability.
+ Discuss customer issues affecting the cost-of-service delivery and margin and help identify creative solutions to those issues.
+ Responsible for account level business plan.
**Reporting:**
+ Partner with the internal reporting teams to ensure timely and accurate reporting of necessary data, reports, and course of action in managing and renewing clients.
+ Ability to analyze provided reporting metrics to develop reporting story based on agreed client objectives or KPIs.
+ Effectively prepare and present reports to client(s). (e.g. monthly, quarterly and annual reporting) With ability to communicate value story based on provided reporting data.
**Colleague Management and Development:**
+ Provide direct supervision to assigned Account Managers, as applicable.
+ When applicable, be responsible for hiring, developing, supervising, and retaining colleagues.
+ Provide the leadership necessary to maintain a relationship focused, motivated, productive and competent team through open communication, coaching, and delegation of responsibilities and authority.
+ Responsible for performance reviews and real time feedback, as applicable.
+ Ability to hold team members accountable against business requirements (Financial updates, sales force tracking, etc.), as applicable.
+ Support career planning as needed.
**Leadership and Management:**
+ Participate as an active member of the Account Management team and provide strategic and tactical perspectives including serving on committees or handling special projects.
+ Ability to work cross functionally and drive needed conversations across technology, marketing, customer service teams for client support needs.
+ Manage your individual and team's client base with a goal to streamline, innovate, and use technology and systems effectively at scale.
+ Identify opportunities or gaps for improved service and/or growth of existing services or new services via coordination with internal groups.
**Qualifications:**
+ 10 or more years of progressive experience in a health care environment is required.
+ This experience will be predominately in account management/marketing/operations/technical capacity.
+ Demonstrated experience leading an account team of large, national commercial and/or Health plan accounts, preferred.
+ Bachelor's degree in business, health administration, or health-related discipline required. Master's degree or equivalent additional experience, preferred.
+ Diverse capabilities represented by successful experiences in several healthcare settings or a variety of healthcare experiences within a single setting, preferred.
+ Solid understanding of key financial metrics such as revenue and margins.
+ Strong analytic and quantitative skills with client relationship management and consultative sales abilities.
+ Exceptional written and verbal communication skills and effective presentation skills are required.
+ Ability to travel as business needs require.
**Specific Skills/Attributes:**
+ Ability to build relationships with clients and to develop unique client focused solutions based on strong understanding of client business challenges and needs.
+ Skillful negotiator and experience with conflict resolution.
+ Outstanding execution skills and values planning and preparation to ensure success.
+ Demonstrated leadership skills, with emphasis on management with ability to stay on top of administrative tasks.
+ Maintenance of detailed and up-to-date customer status reports.
+ Ability to manage inter-company relationships and appropriately influence others.
+ Act strategically when confronted with barriers.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies ( , and through our businesses including Trane® ( and Thermo King ( , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits ( designed for you to Thrive at work and at home.
We boldly go.
**Where is the work:**
Virtual
A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our team-including BrainBox AI, Nuvolo, and more-combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.
**What's in it for you:**
BrainBox AI, part of Trane Technologies, is seeking a Customer Success Tech Lead to serve as a trusted technical advisor and strategic partner for customers using AI-driven HVAC optimization solutions. This role is responsible for understanding what matters most to customers, translating business and operational goals into actionable outcomes, and applying deep expertise in HVAC systems, controls, AI, and SaaS solutions to ensure customers achieve measurable success.
The ideal candidate brings extensive experience in HVAC controls, a strong background in applying AI and SaaS technologies to building performance, and a passion for delivering value through customer engagement. By driving customer adoption, performance outcomes, and long-term satisfaction, this leader will help support recurring and growing revenue while expanding positive sustainability impact.
**What you will do:**
+ Partner directly with customers to understand their goals, priorities, operational challenges, and success metrics.
+ Act as the lead technical advisor for customer success engagements involving HVAC optimization, controls strategies, AI-enabled building performance, and SaaS platforms.
+ Translate customer needs into technical and operational plans that drive measurable outcomes, including energy efficiency, occupant comfort, system performance, and emissions reduction.
+ Guide customers in the effective use of BrainBox AI solutions to maximize value realization and long-term adoption.
+ Apply deep HVAC and controls expertise to identify performance opportunities, diagnose issues, and recommend improvements across building systems.
+ Use knowledge of AI and SaaS applications to support solution configuration, optimization strategies, and customer enablement.
+ Collaborate cross-functionally with sales, product, engineering, implementation, and customer success teams to ensure seamless customer experiences and successful outcomes.
+ Support retention and growth by strengthening customer trust, expanding solution value, and identifying opportunities for recurring and increased revenue.
+ Help customers connect operational improvements with broader business objectives, including sustainability, carbon reduction, and energy management goals.
+ Serve as a technical escalation point and thought partner for complex customer environments and high-value accounts.
+ Capture customer feedback and field insights to help inform product improvements, service strategies, and go-to-market priorities.
+ Communicate technical concepts clearly to both technical and non-technical stakeholders, including building operators, engineers, facilities leaders, and executive sponsors.
**What you will bring:**
+ Bachelor's degree in Engineering or a related technical field.
+ 15+ years of experience in HVAC controls, building automation systems, or related building performance technologies.
+ 5+ years of experience applying AI and SaaS solutions to optimize HVAC performance and building operations.
+ Demonstrated experience working directly with customers in technical, consultative, or customer success-oriented roles.
+ Strong expertise in HVAC systems, controls sequences, building automation, and operational optimization.
+ Proven ability to align technical solutions with customer business goals and success outcomes.
+ Strong communication and relationship-building skills with the ability to influence stakeholders across multiple levels of an organization.
+ Ability to analyze complex building performance challenges and develop practical, customer-centered solutions.
**Preferred Qualifications**
+ Experience supporting enterprise or multi-site customer portfolios.
+ Familiarity with energy management, decarbonization, and sustainability initiatives in commercial buildings.
+ Experience in SaaS customer success, technical account management, solution consulting, or post-sales technical leadership.
+ Knowledge of fault detection, predictive analytics, optimization strategies, or autonomous building technologies.
+ Experience working in cross-functional environments within fast-growing technology or climate-tech organizations.
**Annual Base Salary Range or Hourly Base Pay Range:**
$75,700.00 - $156,200.00
**Compensation Type:**
Salary
**Incentive Eligible:**
Yes
**Sales Commission Eligible:**
No
**Disclaimer** : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
**Thrive at work and at home:**
+ Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
+ Family building benefits include fertility coverage and adoption/surrogacy assistance.
+ 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
+ Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
+ Educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
**Safety Sensitive Role:**
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

**Resp & Qualifications**
**CANDIDATES MUST LIVE IN THE MD, DC, VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS.**
**PURPOSE:**
This position is responsible for renewing/growing a book business which includes more complex accounts with indemnity and managed care medical products, ancillary/specialty products, and life products. This position drives revenue and manages current and prospective relationships to ensure success with products. Leads sales initiatives and strategies within their assigned territory. Achieves sales and profitability objectives by effectively managing new and existing accounts.
**ESSENTIAL FUNCTIONS:**
+ Ensures that each assigned account renews annually and aggressively pursues growth within groups by developing and implementing account specific benefit and financial strategies.
+ Manages and develops a set of assigned accounts to increase productivity and sales of products, as well as identifying potential customers and sets approach strategies.
+ Develops strong and long-term client relationships.
+ Takes ownership of territory team initiatives and ensures deadlines are met.
+ Resolves issues and handles client complaints quickly and effectively.
+ Gets feedback and suggests ways to increase customer engagement.
**QUALIFICATIONS:**
**Education Level:** Bachelor's Degree in Business, Finance or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
**Licenses/Certifications Required** :
+ Current health and life license for the jurisdictions of Maryland, DC, and Virginia.
**Experience:** 8 years sales/healthcare.
**Preferred Qualifications:**
+ Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan is preferred.
**Knowledge, Skills and Abilities (KSAs):**
+ Knowledge and understanding of CRM and other client management tools.
+ Strong customer service orientation.
+ Ability to recognize, analyze, and solve a variety of problems.
+ Excellent communication skills both written and verbal.
**Travel Requirements**
**Estimate Amount:** 50-80% This position is expected to travel to see clients and prospective clients.
**Salary Range:** $89,600 - $145,600
**Salary Range Disclaimer**
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
**Equal Employment Opportunity**
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
**Federal Disc/Physical Demand**
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
**PHYSICAL DEMANDS:**
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
**Sponsorship in US**
Must be eligible to work in the U.S. without Sponsorship
\#LI-KL1
REQNUMBER: 22115

**We believe in the power and joy of learning**
At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Cengage's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .
As a key member of the Cengage North America Higher Education Sales Group, the Strategic Account Director serves as a senior, customer‑facing role with strategic accountability for account-level revenue and relationships. This role blends new business development with deep post‑sale ownership, focusing on long‑term partnership success, customer value realization, and sustained revenue growth across all accounts including Cengage Unlimited Institutional Access (CU), Equitable Access (EA), and Inclusive Access (IA) business models.
Operating as the point of strategic ownership for assigned accounts, the Strategic Account Director leads forecasting, multi‑year account planning, contract strategy, renewals, and expansion efforts while serving as a trusted advisor to senior academic and administrative stakeholders. The role collaborates closely with Regional District Managers, Specialists, Customer Success, Channel Partners, and cross‑functional internal teams to align institutional goals, data insights, and execution across complex customer environments.
For the Strategic Account Director position, we are targeting specific geographies due to territory alignment and travel expectations. _To be considered, candidates must be based in one of the following areas:_
+ Southern California
+ Arizona
+ Colorado
+ New Mexico
+ Kansas
+ Nebraska
+ Oklahoma
+ Mississippi
+ Alabama
+ Louisiana
+ Arkansas
+ Iowa
+ Missouri
+ Illinois
+ Indiana
+ Massachusetts
+ New Hampshire
+ Vermont
+ Connecticut
+ Rhode Island
**Travel Requirements**
+ Travel required to key customers for in-person negotiations, on-campus meetings, attendance at key conferences, and Cengage partner events 35-50% travel encouraged
**Direct Sales & Strategic Account Ownership**
+ Lead complex contract negotiations with senior‑level academic and administrative leaders, including provosts, chief academic officers, finance, and procurement collaborators
+ Own the overall account strategy and forecast for each institution within the assigned territory. Develop multi‑year growth, retention, and expansion plans. Ensure they align with institutional priorities and Cengage business objectives.
+ Strategically identify and capitalize on high‑impact institutional opportunities, ensuring alignment with customer objectives and improved student outcomes
+ Develops financial models and arguments that align Cengage Unlimited (CU) benefits with the institution's specific budgetary and retention goals to demonstrate the return on investment.
+ Spearhead new business development opportunities at an executive level through personal sales engagement, networking, market research, and targeted outreach
+ Drive institutional revenue growth and CU renewals by proactively managing renewal timelines and upsell, expansion, and conversion opportunities in partnership with Solutions Specialists
+ Clearly articulate the value proposition of Cengage products and services in support of institutional priorities such as affordability, equity of access, student persistence, and academic achievement.
**Institutional Account Strategy, Leadership & Program Success**
+ Own IA/EA/CUI data management and analysis, leveraging enrollment, usage, pricing, and adoption insights to inform account strategy, forecast performance, and guide decision‑making
+ Lead institutional change management efforts, navigating the cultural and political shifts required to move faculty and administration toward digital access models.
+ Manage and deepen customer relationships through program kickoffs, onboarding support, executive‑level success reviews, and ongoing strategic engagement
+ Act as a trusted strategic advisor to institutional collaborators, using data-driven insights to optimize programs and strengthen long-term outcomes
+ Partner closely with sales, channel, customer success, marketing, and operations teams to ensure cohesive execution and accountability across institutional programs
+ Champion disciplined pipeline, opportunity, and account management within CRM systems (Salesforce)
**Thought Leadership & Collaboration**
+ Exhibit thought leadership within the institutional sales process by positioning oneself as a subject‑matter authority on Cengage institutional business models and account strategy
+ Foster collaborative, high‑trust relationships across internal teams to support seamless execution and customer satisfaction
+ Serves as a critical market feedback loop, synthesizing executive-level insights and institutional trends to help Cengage leadership refine product strategy and business model.
**Skills You'll Need Here**
+ BA or BS degree
+ 5+ years of successful experience in educational or enterprise‑level sales
+ Proven ability to own and complete strategic account plans with long‑term revenue accountability
+ Strong background in high-level negotiations
+ Strong analytical, written, verbal, and presentation skills
+ Deep understanding of higher‑education institutional financial and academic decision‑making structures
+ Proficiency with Microsoft Office and CRM platforms, preferably Salesforc
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at .
**About Cengage**
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$77,100.00 - $100,200.00 USD
Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we've built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**