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Showing 17 Guest Services jobs in Las Vegas
Guest Services Associate - Seasonal - Las Vegas Blvd Resort
89102 Las Vegas
Travel + Leisure Co.
Posted 1 day ago
Job Viewed
Job Description
**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine:**
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
**How You'll Make an Impact:**
+ Bring smiles to guests from around the world by providing warm welcomes.
+ Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
+ Process cash and credit card transactions strictly following established procedures.
+ Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
+ Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
+ Reserve and confirm reservations for individuals and/or groups.
+ Provide guests with room rate quotes.
+ Respond to guest inquiries and concerns as quickly and completely as possible.
**What You'll Bring:**
+ Professional appearance and a positive, can-do attitude.
+ Excellent communication skills with the ability to read, write and understand English.
+ Ability to solve problems with minimal supervision.
+ Basic math skills and knowledge of proper cash handling procedures.
+ Ability to multitask and work in a fast paced environment.
+ Strong attention to detail and organization skills.
+ Basic computer and office skills.
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._**
+ Medical
+ Dental
+ Vision
+ Flexible spending accounts
+ Life and accident coverage
+ Disability
+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
+ Wish day paid time to volunteer at an approved organization of your choice
+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
+ Legal and identify theft plan
+ Voluntary income protection benefits
+ Wellness program (subject to provider availability)
+ Employee Assistance Program
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine:**
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
**How You'll Make an Impact:**
+ Bring smiles to guests from around the world by providing warm welcomes.
+ Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
+ Process cash and credit card transactions strictly following established procedures.
+ Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
+ Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
+ Reserve and confirm reservations for individuals and/or groups.
+ Provide guests with room rate quotes.
+ Respond to guest inquiries and concerns as quickly and completely as possible.
**What You'll Bring:**
+ Professional appearance and a positive, can-do attitude.
+ Excellent communication skills with the ability to read, write and understand English.
+ Ability to solve problems with minimal supervision.
+ Basic math skills and knowledge of proper cash handling procedures.
+ Ability to multitask and work in a fast paced environment.
+ Strong attention to detail and organization skills.
+ Basic computer and office skills.
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._**
+ Medical
+ Dental
+ Vision
+ Flexible spending accounts
+ Life and accident coverage
+ Disability
+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
+ Wish day paid time to volunteer at an approved organization of your choice
+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
+ Legal and identify theft plan
+ Voluntary income protection benefits
+ Wellness program (subject to provider availability)
+ Employee Assistance Program
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Is this job a match or a miss?
Apply Now
0
Job Description
They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here.we're all in good company.
**What You'll Do - You'll Make the Moment**
At Cracker Barrel, hospitality is about making every guest feel at home and sending them off with a smile, whether they're here to eat, shop, or enjoy a little bit of both. As a Guest Service and Sales team member, you're the friendly face guests see when they arrive, the helping hand they count on while they shop, and the "see y'all next time" that sends them off. You'll make each visit seamless and memorable, whether it's seating a family for dinner, keeping our retail shelves stocked with favorite finds, or ringing up the perfect gift.
So if you're someone who.
+ Loves helping guests find just the right product to brighten their day
+ Enjoys making the moment at the host stand and in the store
+ Keeps things organized and running smoothly, even when it gets busy
+ Thrives in a team-first environment and brings a warm, genuine attitude
. we've got an apron just for you!
No experience? No worries. We'll teach you everything you need to know.
**Focus on You**
We're all about making sure you're taken care of too. Here's what's in it for you:
+ Good Work Deserves Good Pay: Competitive pay every week | Same day pay access
+ Support That Goes Beyond the Clock: Health insurance eligibility on day 1 - Full and Part-time employees | Vacation time | Employee assistance program (EAP)
+ Grow and Thrive Your Way: Growth and development opportunities begin Day 1 with our industry-leading PAR training program | 401k plan with company matching contributions at 90 days | Employee Stock Purchase Program
+ Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
+ More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
Pay Range: $12.25 - $14.00
**A Little About Us**
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
**See for yourself. Apply now.**
**Cracker Barrel is an equal opportunity employer.**
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
They say you are the company you keep-And at Cracker Barrel we take that seriously.
Bringing together folks who share a sense of pride in their work, and joy in hospitality. While building teams where everyone can see how much their contribution is valued.
Because making a difference in someone's life can feel big-But it's often the smallest moments that make the deepest impact.
We're all in this together-to make a real difference for our guests, every day.
That's why, at Cracker Barrel, you're all in good company.
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more-somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots-always serving up more than a meal.
In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online ( ) or toll free at .
Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact ( ) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.
**What You'll Do - You'll Make the Moment**
At Cracker Barrel, hospitality is about making every guest feel at home and sending them off with a smile, whether they're here to eat, shop, or enjoy a little bit of both. As a Guest Service and Sales team member, you're the friendly face guests see when they arrive, the helping hand they count on while they shop, and the "see y'all next time" that sends them off. You'll make each visit seamless and memorable, whether it's seating a family for dinner, keeping our retail shelves stocked with favorite finds, or ringing up the perfect gift.
So if you're someone who.
+ Loves helping guests find just the right product to brighten their day
+ Enjoys making the moment at the host stand and in the store
+ Keeps things organized and running smoothly, even when it gets busy
+ Thrives in a team-first environment and brings a warm, genuine attitude
. we've got an apron just for you!
No experience? No worries. We'll teach you everything you need to know.
**Focus on You**
We're all about making sure you're taken care of too. Here's what's in it for you:
+ Good Work Deserves Good Pay: Competitive pay every week | Same day pay access
+ Support That Goes Beyond the Clock: Health insurance eligibility on day 1 - Full and Part-time employees | Vacation time | Employee assistance program (EAP)
+ Grow and Thrive Your Way: Growth and development opportunities begin Day 1 with our industry-leading PAR training program | 401k plan with company matching contributions at 90 days | Employee Stock Purchase Program
+ Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
+ More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
Pay Range: $12.25 - $14.00
**A Little About Us**
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
**See for yourself. Apply now.**
**Cracker Barrel is an equal opportunity employer.**
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
They say you are the company you keep-And at Cracker Barrel we take that seriously.
Bringing together folks who share a sense of pride in their work, and joy in hospitality. While building teams where everyone can see how much their contribution is valued.
Because making a difference in someone's life can feel big-But it's often the smallest moments that make the deepest impact.
We're all in this together-to make a real difference for our guests, every day.
That's why, at Cracker Barrel, you're all in good company.
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more-somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots-always serving up more than a meal.
In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online ( ) or toll free at .
Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact ( ) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.
Is this job a match or a miss?
Apply Now
1
Guest Services Associate - Part Time - Grand Desert Resort
89102 Las Vegas
Travel + Leisure Co.
Posted 10 days ago
Job Viewed
Job Description
**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine:**
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
Part Time - 24 hrs a week - $18.25 per hour-
**How You'll Make an Impact:**
+ Bring smiles to guests from around the world by providing warm welcomes.
+ Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
+ Process cash and credit card transactions strictly following established procedures.
+ Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
+ Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
+ Reserve and confirm reservations for individuals and/or groups.
+ Provide guests with room rate quotes.
+ Respond to guest inquiries and concerns as quickly and completely as possible.
**What You'll Bring:**
+ Professional appearance and a positive, can-do attitude.
+ Excellent communication skills with the ability to read, write and understand English.
+ Ability to solve problems with minimal supervision.
+ Basic math skills and knowledge of proper cash handling procedures.
+ Ability to multitask and work in a fast paced environment.
+ Strong attention to detail and organization skills.
+ Basic computer and office skills.
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._**
+ Medical
+ Dental
+ Vision
+ Flexible spending accounts
+ Life and accident coverage
+ Disability
+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
+ Wish day paid time to volunteer at an approved organization of your choice
+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
+ Legal and identify theft plan
+ Voluntary income protection benefits
+ Wellness program (subject to provider availability)
+ Employee Assistance Program
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine:**
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
Part Time - 24 hrs a week - $18.25 per hour-
**How You'll Make an Impact:**
+ Bring smiles to guests from around the world by providing warm welcomes.
+ Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
+ Process cash and credit card transactions strictly following established procedures.
+ Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
+ Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
+ Reserve and confirm reservations for individuals and/or groups.
+ Provide guests with room rate quotes.
+ Respond to guest inquiries and concerns as quickly and completely as possible.
**What You'll Bring:**
+ Professional appearance and a positive, can-do attitude.
+ Excellent communication skills with the ability to read, write and understand English.
+ Ability to solve problems with minimal supervision.
+ Basic math skills and knowledge of proper cash handling procedures.
+ Ability to multitask and work in a fast paced environment.
+ Strong attention to detail and organization skills.
+ Basic computer and office skills.
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._**
+ Medical
+ Dental
+ Vision
+ Flexible spending accounts
+ Life and accident coverage
+ Disability
+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
+ Wish day paid time to volunteer at an approved organization of your choice
+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
+ Legal and identify theft plan
+ Voluntary income protection benefits
+ Wellness program (subject to provider availability)
+ Employee Assistance Program
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Is this job a match or a miss?
Apply Now
2
Guest Services Associate - Nights - Grand Desert Resort
89102 Las Vegas
Travel + Leisure Co.
Posted 22 days ago
Job Viewed
Job Description
Is this job a match or a miss?
Apply Now
3
Guest Services Multi Functional Agent - Grand Desert Resort
89102 Las Vegas
Travel + Leisure Co.
Posted 15 days ago
Job Viewed
Job Description
**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Job Summary**
The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service.
**Essential Job Responsibilities**
This position will assist in the Guest Services- Front Desk, Bell, Recreation and PBX departments - Multi-Functional Role
+ **Guest Services - Bell Dept. - PBX - Recreation**
+ Performs daily Guest Services functions such as guest check-in and check-out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.
+ Make, confirm and cancel reservations for guests. Answer a variety of questions for guests pertaining to their reservations.
+ Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department.
+ Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.
+ Performs at your request/PBX functions when needed
+ Fills in for the Recreation Department when needed
+ Assists with The Bell Person Dept. when needed
**Education**
+ None required
**Knowledge and Skills**
+ Organizational Skills.
+ Excellent communication skills.
+ Acquires job skills and learns company policies and procedures to complete routine tasks.
+ Ability to read and comprehend routine instructions, short correspondence and memos.
+ Ability to give high priority to customer service.
+ Ability to solve problems with a minimum of supervision.
+ Ability to read, write and understand English.
+ Basic office skills helpful including basic math, proper cash handling procedures.
+ Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
+ Ability to multi-task and work in a fast paced environment.
+ Must be people oriented and able to work independently or with others as needed.
+ Must be detail oriented.
**Technical Skills**
+ Basic computer skills
+ Ability to use basic office equipment including Fax, copier, printers
+ Microsoft Office: Word, excel, outlook
+ Key systems
_Experience equivalent to the education requirement may be accepted in lieu of the education requirement._
**Scope/Financial Responsibility:**
N/A
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._**
+ Medical
+ Dental
+ Vision
+ Flexible spending accounts
+ Life and accident coverage
+ Disability
+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
+ Wish day paid time to volunteer at an approved organization of your choice
+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
+ Legal and identify theft plan
+ Voluntary income protection benefits
+ Wellness program (subject to provider availability)
+ Employee Assistance Program
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Job Summary**
The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service.
**Essential Job Responsibilities**
This position will assist in the Guest Services- Front Desk, Bell, Recreation and PBX departments - Multi-Functional Role
+ **Guest Services - Bell Dept. - PBX - Recreation**
+ Performs daily Guest Services functions such as guest check-in and check-out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.
+ Make, confirm and cancel reservations for guests. Answer a variety of questions for guests pertaining to their reservations.
+ Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department.
+ Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.
+ Performs at your request/PBX functions when needed
+ Fills in for the Recreation Department when needed
+ Assists with The Bell Person Dept. when needed
**Education**
+ None required
**Knowledge and Skills**
+ Organizational Skills.
+ Excellent communication skills.
+ Acquires job skills and learns company policies and procedures to complete routine tasks.
+ Ability to read and comprehend routine instructions, short correspondence and memos.
+ Ability to give high priority to customer service.
+ Ability to solve problems with a minimum of supervision.
+ Ability to read, write and understand English.
+ Basic office skills helpful including basic math, proper cash handling procedures.
+ Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
+ Ability to multi-task and work in a fast paced environment.
+ Must be people oriented and able to work independently or with others as needed.
+ Must be detail oriented.
**Technical Skills**
+ Basic computer skills
+ Ability to use basic office equipment including Fax, copier, printers
+ Microsoft Office: Word, excel, outlook
+ Key systems
_Experience equivalent to the education requirement may be accepted in lieu of the education requirement._
**Scope/Financial Responsibility:**
N/A
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._**
+ Medical
+ Dental
+ Vision
+ Flexible spending accounts
+ Life and accident coverage
+ Disability
+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
+ Wish day paid time to volunteer at an approved organization of your choice
+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
+ Legal and identify theft plan
+ Voluntary income protection benefits
+ Wellness program (subject to provider availability)
+ Employee Assistance Program
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Is this job a match or a miss?
Apply Now
4
Remote Guest Services Specialist - Digital Hospitality Solutions
85001 Phoenix / Remote
Placements24
Posted 17 days ago
Job Viewed
Job Description
About the Role Our client is a rapidly growing innovator in the digital hospitality space, and they are seeking a dedicated Remote Guest Services Specialist to join their fully remote team. This role is essential for providing exceptional support and assistance to clients and guests engaging with their cutting-edge hospitality platforms. You will be the primary point of contact for resolving inquiries, troubleshooting issues, and ensuring a seamless digital experience for users worldwide. This is a unique opportunity to work from anywhere, leveraging your excellent communication skills and problem-solving abilities to contribute to a company revolutionizing how people interact with hospitality services. The ideal candidate is self-motivated, tech-savvy, and thrives in an independent, remote-first work environment. If you are passionate about delivering outstanding service and are looking for a flexible career in the **hospitality and tourism** sector, this role is for you. Key Responsibilities
- Provide exceptional remote customer support via email, chat, and phone to guests and clients.
- Troubleshoot and resolve technical and service-related issues efficiently and effectively.
- Educate users on the features and benefits of our client's digital hospitality solutions.
- Document customer interactions, issues, and resolutions in our CRM system.
- Proactively identify trends in customer inquiries and provide feedback to the product development team.
- Assist with onboarding new users and providing ongoing support.
- Maintain a high level of product knowledge and stay updated on platform enhancements.
- Collaborate with internal teams to ensure a cohesive and positive customer experience.
- Uphold company standards for service quality and response times.
- Proven experience in customer service, guest relations, or a similar support role, preferably within the **hospitality or tourism** industry.
- Excellent written and verbal communication skills, with a clear and professional tone.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in using CRM software and other customer support tools.
- Ability to work independently and manage time effectively in a remote setting.
- Tech-savvy with a strong understanding of digital platforms and online services.
- A high degree of empathy and patience when interacting with customers.
- Must have a reliable internet connection and a dedicated workspace.
- This is a **fully remote** position, requiring no physical presence in **Phoenix, Arizona** or any other office.
- Competitive salary and benefits package.
- Fully remote work arrangement, offering flexibility and work-life balance.
- Opportunity to work with a dynamic and innovative tech company in the **hospitality and tourism** sector.
- Professional development and training opportunities.
- Contribution to a product that is shaping the future of digital guest experiences.
- Supportive and collaborative remote team environment.
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5
Remote Director of Guest Services and Experience
53703 Madison / Remote
Placements24
Posted 19 days ago
Job Viewed
Job Description
About the Role
Our client, a renowned leader in the luxury travel and hospitality sector, is seeking an exceptional Remote Director of Guest Services and Experience to spearhead their customer engagement initiatives. This role operates within a fully remote framework, allowing you to shape unparalleled guest journeys from anywhere. You will be responsible for developing and implementing cutting-edge strategies that elevate the guest experience across all touchpoints, from booking to post-stay feedback. The ideal candidate possesses a profound understanding of luxury service standards, a passion for exceeding guest expectations, and a proven ability to lead and inspire remote teams. This position requires a strategic visionary with outstanding communication skills, adept at analyzing guest data to drive service enhancements and foster loyalty.
Key Responsibilities- Develop and execute a comprehensive guest services strategy focused on delivering exceptional, personalized experiences.
- Lead and manage a remote team of guest service professionals, providing training, coaching, and performance management.
- Establish and maintain service standards and protocols that align with luxury brand expectations.
- Monitor and analyze guest feedback across various channels (surveys, reviews, social media) to identify trends and areas for improvement.
- Implement service recovery initiatives to effectively address and resolve guest issues, turning potential detractors into advocates.
- Collaborate with marketing and operations teams to ensure a cohesive and elevated brand experience.
- Identify opportunities for innovation in guest engagement and service delivery through technology and creative solutions.
- Oversee the guest loyalty program, driving engagement and maximizing member satisfaction.
- Prepare regular reports on guest satisfaction metrics, team performance, and strategic initiatives for senior leadership.
- Bachelor's degree in Hospitality Management, Business, or a related field.
- Minimum of 6 years of progressive experience in guest services management, preferably within the luxury hospitality or travel industry.
- Proven experience in leading and managing remote teams effectively.
- Demonstrated success in developing and implementing guest experience strategies that drive satisfaction and loyalty.
- Strong understanding of luxury service principles and best practices.
- Excellent analytical and problem-solving skills, with the ability to interpret data and translate insights into action.
- Exceptional interpersonal, written, and verbal communication skills.
- Proficiency in CRM systems and guest feedback platforms.
- A proactive, solutions-oriented mindset with a passion for service excellence.
Our client offers a competitive salary of 98000 annually, coupled with potential performance-based incentives. Enjoy the unparalleled flexibility of a fully remote role, enabling you to work from anywhere. A comprehensive benefits package, including health, dental, and vision insurance, is provided. You will have the opportunity to make a significant impact on a globally recognized brand and collaborate with a team of dedicated professionals. Professional development and continuous learning opportunities are encouraged. Join a company that values its employees and is committed to fostering a positive and supportive remote work culture.
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Job Description
About the Role Our client, a growing tech-forward hospitality platform, is seeking a dedicated Director of Remote Guest Services to lead their distributed team focused on providing exceptional support to guests worldwide. This position is fully remote, requiring strong leadership capabilities in managing a virtual workforce and a deep understanding of customer service best practices in a digital environment. The Director will be responsible for developing and implementing strategies to enhance guest satisfaction, streamline support processes, and foster a positive and efficient remote team culture. The ideal candidate is a proactive communicator, a strategic thinker, and passionate about leveraging technology to deliver outstanding service experiences from anywhere. Key Responsibilities
- Develop and execute comprehensive strategies for remote guest support and service excellence.
- Lead, train, and manage a global, remote team of guest service representatives.
- Establish key performance indicators (KPIs) and monitor team performance to ensure high-quality service delivery.
- Implement and refine customer support processes, workflows, and best practices for a remote setting.
- Utilize customer relationship management (CRM) software and other support tools to manage interactions and track issues.
- Analyze guest feedback and service data to identify trends, areas for improvement, and opportunities for innovation.
- Develop and maintain training materials and knowledge bases for remote guest services staff.
- Collaborate with other departments (e.g., product, marketing) to address guest needs and advocate for guest satisfaction.
- Ensure prompt and effective resolution of guest inquiries and complaints through various communication channels (email, chat, phone).
- Foster a positive and engaging team culture within a distributed workforce.
- Bachelor's degree in Hospitality Management, Business Administration, Communications, or a related field.
- Minimum of 7 years of experience in customer service management, with at least 3 years managing remote teams.
- Proven experience in developing and implementing customer service strategies that drive satisfaction and loyalty.
- Exceptional leadership, coaching, and performance management skills for remote staff.
- Strong understanding of customer support technologies, including CRM systems, ticketing software, and communication platforms.
- Excellent problem-solving, analytical, and decision-making abilities.
- Outstanding written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Experience in the hospitality or travel technology sector is a plus.
- Must have a dedicated, quiet home office space with reliable high-speed internet.
- Competitive salary and potential for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and paid holidays.
- 401(k) retirement plan with employer match.
- Opportunities for professional development and leadership training.
- Flexible work hours, fully remote.
- Be part of an innovative company shaping the future of remote hospitality services.
- This role offers a significant opportunity for career growth within a forward-thinking organization based in **North Carolina**.
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7
Job Description
Job Overview
Moore Haven Yacht Club, a premier 55+ residential community located by Lake Okeechobee in Florida, is seeking a professional and proactive Remote Digital Guest Services Coordinator to join our team. We are a welcoming community where residents enjoy a vibrant lifestyle with amenities including a clubhouse, swimming pool, and planned activities. This is a full-time , remote position responsible for delivering exceptional service and support to our prospective and current residents through various digital channels. The ideal candidate will be an excellent communicator, highly organised, and dedicated to enhancing the resident experience.
This role offers a competitive hourly wage of $22 - $30 USD per hour .
Responsibilities
* Serve as the first point of contact for all digital inquiries, including emails, website contact forms, and social media messages, providing timely and professional responses.
* Provide detailed information about the community, amenities, and lifestyle to prospective residents.
* Assist current residents with queries, service requests, and feedback submitted through digital platforms.
* Manage and coordinate digital communications regarding community events, announcements, and planned activities.
* Maintain the community's online presence, ensuring information is accurate and engaging.
* Support the community management team with various administrative tasks related to digital operations and resident services.
* Uphold a high standard of customer service in all interactions, fostering a positive and welcoming digital environment for the community.
Qualifications
* Proven experience in a customer service, guest relations, or administrative role, preferably in a remote setting.
* Exceptional written and verbal communication skills with a professional and friendly demeanour.
* Strong digital literacy and proficiency in using email, social media platforms, and standard office software.
* Excellent organisational and time-management skills, with the ability to manage multiple tasks independently.
* A proactive and solution-oriented approach to problem-solving.
* Experience in property management, hospitality, or a community-focused organisation is desirable but not essential.
* Familiarity with CRM systems or community management software would be an advantage.
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8
Job Description
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives.
Requirements
Essential Job Functions (Responsible to)
-Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
-Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
-Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
-Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.
-Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.
-Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
-Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
-Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.
-Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
-Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook
-Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
-Perform additional duties as assigned
Key Relationships
-Region Manager
-Human Resource Manager
-General Manager
-Store Manager
-Food Service Manager
-Guest Service Representatives
Skills
-Follows written and verbal direction/instructions and seeks clarification when required.
-Works effectively and accurately in a fast-paced environment.
-Seeks appropriate support to solve problems in a timely manner.
-Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
-Demonstrates self-control in stressful situations.
-Adaptability and flexibility to respond effectively to a variety of situations
-Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude.
-Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication
-Takes pride in delivering high-quality Guest service
-Meets performance expectations associated with the role
-Uses analytical skills to identify and solve problems or situations encountered on the job.
-Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc.
-Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team.
Knowledge
-Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
-Principles and methods for showing, promoting, and selling products or services
Experience
-All experience is considered
Required or Preferred Qualifications/Certifications
-High School Diploma or GED (Preferred)
-Food Certifications (Preferred)
Other Considerations
-Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Physical Requirements
-Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
-Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
-Occasional Sitting and Driving required.
-Exposed to extreme weather conditions and temperatures
-Long periods of standing
-Exposure to gasoline fumes and cleaning products
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact 9 am - 5 pm EST M-F.
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit Information
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact 9 am - 5 pm EST M-F.
Wage
Wage Range: $17-$17.25 per hour
Requirements
Essential Job Functions (Responsible to)
-Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
-Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
-Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
-Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.
-Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.
-Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
-Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
-Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.
-Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
-Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook
-Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
-Perform additional duties as assigned
Key Relationships
-Region Manager
-Human Resource Manager
-General Manager
-Store Manager
-Food Service Manager
-Guest Service Representatives
Skills
-Follows written and verbal direction/instructions and seeks clarification when required.
-Works effectively and accurately in a fast-paced environment.
-Seeks appropriate support to solve problems in a timely manner.
-Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
-Demonstrates self-control in stressful situations.
-Adaptability and flexibility to respond effectively to a variety of situations
-Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude.
-Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication
-Takes pride in delivering high-quality Guest service
-Meets performance expectations associated with the role
-Uses analytical skills to identify and solve problems or situations encountered on the job.
-Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc.
-Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team.
Knowledge
-Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
-Principles and methods for showing, promoting, and selling products or services
Experience
-All experience is considered
Required or Preferred Qualifications/Certifications
-High School Diploma or GED (Preferred)
-Food Certifications (Preferred)
Other Considerations
-Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Physical Requirements
-Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
-Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
-Occasional Sitting and Driving required.
-Exposed to extreme weather conditions and temperatures
-Long periods of standing
-Exposure to gasoline fumes and cleaning products
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact 9 am - 5 pm EST M-F.
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit Information
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact 9 am - 5 pm EST M-F.
Wage
Wage Range: $17-$17.25 per hour
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9