70,353 Guest Services jobs in the United States

• Greet Guests and complete the registration process to include, but not limited to, inputting and retrieving information from the property management system, confirmation of Guest information and room rate, selection of appropriate rooms, promoting marketing programs, providing a welcome packet of information, and ensuring Guest knows location of room
• Assist Guests with all aspects of their stay including, but not limited to, ensuring rooms and services are correctly processed, using the property management system, handling cash, processing credit and debit cards, accepting and recording various forms of payment, making/modifying reservations,
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer Guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to Guest inquiries and requests and resolve issues in a professional, efficient manner and timely manner.
• Field Guest complaints, conduct research and resolve and negotiate solutions for Guest satisfaction
• Receive, input, retrieve and relay messages and packages to Guests

• High school diploma or equivalent required
• Must be flexible regarding scheduling based on business needs. Remember.we work while everyone else plays!
• Primary emphasis needed on PM shifts (3pm-1130pm) and weekends

• Previous hotel Front Desk/Concierge experience preferred
• Prior experience with Jonas-Chorum property management systems or other PMS applications (preferred but not required)
• Microsoft Office/365 experience required including Excel, Word, and email applications
• Arizona State driver's license
• Cash handling experience
• Works well in a team environment focused on overall Ranch success
• Projects a professional image that inspires trust and confidence for Guests and Associates through grooming and presentation
• Demonstrates an enthusiastic and positive energy at all times

• Able to stand for long periods of time - up to 4 hours or more
• Able to lift luggage and packages up to 50lbs

Job Description

Benefits:

• Employee discounts
• Flexible schedule

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company

Job Category: Front Office

Requisition Number: GUEST052490

Location: HGI & HWS Grand Prairie, TXHGGP | 379 & 380, 2945 State Highway 161, Grand Prairie, TX 75052, USA

Front Desk & Guest Care Representatives for new Hilton-branded hotels in EpicCentral! Don't know the new Hilton PEP system? That's okay - neither do we! Let's learn together! Bring your enthusiasm, heart, and big smile to EpicCentral! AM & PM shifts.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates Only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skill

Responsive recruiter

Benefits:

• Employee discounts
• Paid time off
• Training & development

• Hourly wage
• Great hours (we're closed on Sundays)
• Paid vacations and holidays
• Retirement savings with employer match
• Discount on services and retail

1. Striving for personal excellence
2. Being a steward of good
3. Serving others first
4. Being passionate
5. Being humble
6. Being honest
7. Taking responsibility
8. Going the extra mile

• Understand and follow Hair Saloon's standard operating procedures
• Manage the guest experience
• Provide and deliver a first-class guest experience to Hair Saloon standards
• Comfortably use a computer and handle client transactions using a computer-based POS system
• Manage guest traffic, including answering phone calls, booking appointments, and following guest check-in and check-out procedures
• Comfortably manage and following cash procedures
• Manage the "front of the house", keeping the Saloon orderly and clean
• Build meaningful relationships with both guests and team members

• You are 16 years of age or older.
• You're high-energy, service-oriented, and ready to learn.
• No previous experience necessary.

• Guaranteed hourly wage

1. Strive for personal excellence
2. Be a steward of good
3. Serve others first
4. Be passionate
5. Be humble
6. Be honest
7. Take responsibility
8. Go the extra mile

• Greet Guests and complete the registration process to include, but not limited to, inputting and retrieving information from the property management system, confirmation of Guest information and room rate, selection of appropriate rooms, promoting marketing programs, providing a welcome packet of information, and ensuring Guest knows location of room
• Assist Guests with all aspects of their stay including, but not limited to, ensuring rooms and services are correctly processed, using the property management system, handling cash, processing credit and debit cards, accepting and recording various forms of payment, making/modifying reservations,
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer Guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to Guest inquiries and requests and resolve issues in a professional, efficient manner and timely manner.
• Field Guest complaints, conduct research and resolve and negotiate solutions for Guest satisfaction
• Receive, input, retrieve and relay messages and packages to Guests

• High school diploma or equivalent required
• Must be flexible regarding scheduling based on business needs. Remember.we work while everyone else plays!
• Primary emphasis needed on PM shifts (3pm-1130pm) and weekends

• Previous hotel Front Desk/Concierge experience preferred
• Prior experience with Jonas-Chorum property management systems or other PMS applications (preferred but not required)
• Microsoft Office/365 experience required including Excel, Word, and email applications
• Arizona State driver's license
• Cash handling experience
• Works well in a team environment focused on overall Ranch success
• Projects a professional image that inspires trust and confidence for Guests and Associates through grooming and presentation
• Demonstrates an enthusiastic and positive energy at all times

• Able to stand for long periods of time - up to 4 hours or more
• Able to lift luggage and packages up to 50lbs

Front Desk Guest Services Representative - Night Auditor

Houser Creek Hospitality, LLC Union City, TN, US

Posted 5 days ago

Description

We are seeking strong-minded, customer service-driven individuals to join our team at the Front Desk. As a front desk agent, you are the first and last point of contact for all guests. You are responsible for welcoming the guests and setting the tone for their stay and leaving a great lasting impression as they depart.

Responsibilities

• Guest check-ins and check-outs.
• Meeting room hosting and refreshing.
• Making reservations and handling billing issues.
• Problem-solving and troubleshooting.
• Anticipating the needs of guests and making preparations to exceed those needs.
• Working with groups and special requests.
• Guest relations - online, in-person, and on the phone.
• Keeping up to date on our surrounding area to better serve our guests.

Qualifications

• The ideal candidate should possess excellent verbal and written communication skills.
• Demonstrate the ability to thrive under pressure and effectively multitask in a fast-paced environment.
• A team player who can work harmoniously with others in different departments to meet the business's demands.
• Flexibility in scheduling is desired, as this role involves shifts during the day (7 am-3 pm), evening (3 pm-11 pm), and overnight for night audit (11 pm-7 am).
• A desire to be a lifelong learner - hospitality is a field where you will learn something each day.

Compensation

$11 - $13 hourly DOE

About Houser Creek Hospitality, LLC

Houser Creek Hospitality, LLC owns and operates hotels and an events venue. We are local and have been involved in the Union City and Martin communities for decades. Employees have benefits such as insurance, vacation time, family memberships to a local park, IRA, hotel discounts when traveling, and more. The company strives to promote from within and offers brand and other appropriate job training.