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Free Customer Service And Helpdesk Job Description Template

Young female support phone operator speaking, consulting, over office Array

This Customer Service And Helpdesk Job Description Template is designed to assist organizations in defining roles for customer service and helpdesk professionals within their teams. 

It is structured to attract candidates who excel in providing exceptional customer support, managing inquiries, and resolving issues efficiently. 

Simply copy and paste the text below into your own job ads and edit it as you please to fit your requirements.

Customer Service And Helpdesk Job Description Template

Job Title: Customer Service And Helpdesk Representative

Department: Customer Support / Helpdesk

Location: [Add Location]

Salary: [Range or Specific Amount]

Reports To: Customer Service Manager / Helpdesk Supervisor

Job Overview: Customer Service And Helpdesk Representatives are vital to the success of any service-oriented business.

They are responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. T

his role involves handling incoming calls and messages, providing information about products and services, troubleshooting problems, and maintaining a positive and professional demeanor at all times.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in person.
  • Provide accurate information about products and services to customers.
  • Resolve customer complaints and issues promptly and professionally.
  • Log all customer interactions in the company’s CRM system.
  • Follow up with customers to ensure resolution satisfaction.
  • Collaborate with other departments to address customer needs.
  • Provide feedback on the efficiency of the customer service process.
  • Ensure compliance with company policies and procedures.


  • High school diploma or equivalent; higher education or certifications in customer service are a plus.
  • [Insert years] of experience in customer service or helpdesk roles.
  • Strong communication skills, both verbal and written.
  • Proficiency in CRM software and MS Office or similar applications.
  • Excellent problem-solving and conflict-resolution skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Empathetic and patient with a customer-focused attitude.

Work Environment: This role typically involves working in an office setting, though remote work options may be available. It requires sitting for extended periods and using a computer and phone system.

Physical Requirements: General office physical requirements, including the ability to operate computer and phone systems.

This Customer Service And Helpdesk job description template is provided as a general guide and example of typical job duties and qualifications for this position. makes no representations or warranties about the suitability of this template for your specific purposes. It is the responsibility of the user (your client) to customize this template to align with their organization’s specific job requirements, company policies, and compliance with local, state, and federal labor laws. is not a legal or HR expert and as such, recommends consulting with legal or HR professionals to ensure that all job descriptions and employment practices comply with applicable laws and regulations. shall not be liable for any damages, claims, or losses incurred as a result of the use of this job description template, including but not limited to, claims related to employment discrimination, wrongful termination, workplace disputes, or any other employment-related issues.

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