Customer Service

Newton Upper Falls, Massachusetts Carriage House Violins, Newton Upper Falls, MA

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Job Description

Job Overview

The Administrative Assistant performs a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to the Office Manager and employees, assisting with daily office needs, and managing our company's general administrative activities.

Key Responsibilities:

  • Greets customers and visitors to the Newton Upper Falls storefront, providing a friendly and helpful first point of contact for the company
  • Directs customers to appropriate departments within the Newton Upper Falls storefront and Carriage House Violins; acts as a liaison between customers and all departments of Johnson String Instrument
  • Processes retail transactions through the use of a POS system using software specially developed for Johnson String Instrument
  • Act as the point of contact for internal and external clients
  • Answering and directing phone calls
  • Organizes and prioritizes large volumes of information and calls
  • Order office supplies and research new deals and suppliers
  • Uses and maintains cash register that is counted at the end of each business day
  • Maintains customer database using software specially developed for Johnson String Instrument
  • Other duties assigned by the Office Manager

Qualifications

  • Proficiency in violin, viola, cello, and/or double bass
  • Outstanding customer service skills; minimum 6-12 months of customer service experience preferred
  • Strong written and verbal communication skills
  • Ability to multitask efficiently in a quick-paced environment
  • Excellent organizational, problem-solving, and time management
  • Proven ability to work independently and in a team environment
  • Proficiency in Microsoft Word and Excel

Job Type: Full-time

Pay: $ $20.00 per hour

Work Location: In person

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