What Guest Service Representative Jobs are in the United States?
Showing 5000+ Guest Service Representative jobs in the United States
Casual - Guest Service Representative
Posted today
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**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 88 Wailea Ike Pl, Wailea, Hawaii, United States, 96753
VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $31.61-$31.61 per hour
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Guest Service Representative
Posted 15 days ago
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Job Description
Requirements
Essential Job Functions (Responsible to)
-Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
-Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
-Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
-Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.
-Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.
-Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
-Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
-Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.
-Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
-Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook
-Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
-Perform additional duties as assigned
Key Relationships
-Region Manager
-Human Resource Manager
-General Manager
-Store Manager
-Food Service Manager
-Guest Service Representatives
Skills
-Follows written and verbal direction/instructions and seeks clarification when required.
-Works effectively and accurately in a fast-paced environment.
-Seeks appropriate support to solve problems in a timely manner.
-Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
-Demonstrates self-control in stressful situations.
-Adaptability and flexibility to respond effectively to a variety of situations
-Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude.
-Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication
-Takes pride in delivering high-quality Guest service
-Meets performance expectations associated with the role
-Uses analytical skills to identify and solve problems or situations encountered on the job.
-Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc.
-Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team.
Knowledge
-Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
-Principles and methods for showing, promoting, and selling products or services
Experience
-All experience is considered
Required or Preferred Qualifications/Certifications
-High School Diploma or GED (Preferred)
-Food Certifications (Preferred)
Other Considerations
-Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Physical Requirements
-Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
-Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
-Occasional Sitting and Driving required.
-Exposed to extreme weather conditions and temperatures
-Long periods of standing
-Exposure to gasoline fumes and cleaning products
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact 9 am - 5 pm EST M-F.
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit Information
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact 9 am - 5 pm EST M-F.
Wage
Wage Range: $15.45 - $15.70 per hour
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Guest Service Representative
Posted 19 days ago
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Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 120 Kaiulani Ave, Honolulu, Hawaii, United States, 96815
VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $28.67-$35.84 per hour
**POSITION SUMMARY**
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
This position offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Guest Service Representative
Posted 19 days ago
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Job Description
Do you love animals and enjoy being the face of a vibrant, energetic team? **Barkers Hotel & Purrington Inn** , a premier pet boarding facility for dogs and cats, is looking for a **compassionate, organized, and friendly Front Desk Receptionist** to welcome our furry guests (and their humans!) and keep our front desk operations running smoothly.
This is more than just a receptionist role- **you'll be the heartbeat of our customer experience** , helping pets and pet parents feel at ease from the moment they walk through the door.
** What You'll Do:**
**Client Interaction**
+ Greet clients and pets with warmth, professionalism, and a smile-in person and on the phone
+ Answer questions about our services (boarding, daycare, grooming-you name it!)
+ Schedule reservations and appointments using our management software
+ Guide pet parents through smooth check-in/check-out procedures
+ Update and maintain pet medical and vaccination records
**Administrative Duties**
+ Keep client and pet records organized and accurate
+ Process payments (cash, card, and digital) and issue receipts
+ Prepare and file intake forms and boarding agreements
+ Respond to emails and inquiries promptly-or forward to the right team member
**Facility Support**
+ Communicate pet care details to our amazing kennel and grooming staff
+ Make sure each pet's unique needs (medications, food, temperament) are clearly noted and shared
+ Keep the lobby tidy, welcoming, and safe for both pets and people
+ Help manage front-desk supplies and retail pet product inventory
** What Makes You a Great Fit:**
+ Excellent communication skills (verbal & written)
+ Super organized and able to juggle multiple tasks with a smile
+ Calm under pressure and in high-energy environments
+ Kind, compassionate, and patient with both animals and their owners
+ Reliable, punctual, and team-oriented
** A Few Physical Requirements:**
+ Comfortable being on your feet-standing, walking, sitting-for extended periods
+ Able to lift up to 40 lbs occasionally (kibble bags and squirmy pups!)
+ Ok with barking, meowing, and the occasional furball or flying fluff
** Schedule & Availability:**
+ Must be flexible to work weekends, holidays, and during peak seasons
+ Shifts may vary depending on business needs
** Your Background:**
+ High school diploma or equivalent (required)
+ 1+ year of receptionist or customer service experience (preferred)
+ Previous experience in a veterinary clinic, animal shelter, or pet care environment is a big plus!
+ Comfortable handling cats and dogs of all shapes, sizes, and sass levels
+ Tech-savvy with scheduling software; Microsoft Word & Excel skills are a bonus
** Perks & Benefits:**
+ Competitive pay
+ Medical, dental, and vision insurance
+ Paid vacation and sick days
+ 401(k) plan
+ Generous employee pet discounts (your pets will thank you!)
** Sound like a paw-some fit?**
If you're ready to bring your love for animals and people to a place where no two days are the same, **we'd love to meet you!**
_Current associates, please apply via Workday > Jobs Hub > Browse Jobs._
**Barkers Hotel & Purrington Inn** is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees-veterans and individuals with disabilities included.
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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Guest Service Representative (Seasonal/Temporary)
Posted 9 days ago
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Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 540 N Michigan Ave, Chicago, Illinois, United States, 60611
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $26.19-$26.94 per hour
**POSITION SUMMARY**
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here ( to learn more.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Guest Service Representative
Posted 6 days ago
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Job Description
Benefits
- 401(k) matching
- Employee discounts
- Flexible schedule
- Benefits/Perks
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.
The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!
Responsibilities- Greet every guest with a smile
- Assist guests with the registration process
- Answer phone calls and take messages accurately
- Anticipate the needs of guests and build rapport
- Respond to guest concerns and resolve them appropriately, escalating to management when necessary
- Maintain accurate records of registration and payment information
- Ensure compliance with health and quality standards
- High School Diploma/GED required
- Familiarity with hospitality industry standards
- Knowledge of front desk operations and proceduresProficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
- Ability to work in a fast-paced environment
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Guest Service Representative (Front Desk) - Suburban
Posted 2 days ago
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Guest Services Representative
Posted 18 days ago
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Discover exciting guest service representative opportunities across the US. This role focuses on providing exceptional