2,641 Service Excellence jobs in the United States

About this Job:

Work Model: This role will be remote once you complete our required hybrid licensing and training program.

Location: This role is only open to individuals living within a 50-mile radius of our Malvern, PA (19355) location.

At Vanguard, we have a client-first mentality that we realize every day through our mission, to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

In this role, you will connect with clients via inbound phone calls to assist with their account-related inquiries, function as a subject-matter guide, and cultivate an excellent client experience. If you are passionate about helping others and are seeking an opportunity to use your customer service experience to positively impact our investors, join our team of crew as a Client Service Excellence Representative.

At Vanguard, we believe in supporting our crew personally through all life stages. Our benefits package was designed with you in mind, including benefits centered around financial and career stability, longevity, and balance. Total potential compensation range for your first full year in this role is $56,000 - $3,000 ( 48,750 - 55,000 base salary determined by skills and experience, plus quarterly performance-based bonuses, merit increases, and company bonuses) upon achieving performance standards plus up to a 12,500 bonus within the first few months of hire upon obtaining the required licensing.

We are here to simplify the world of investing, meet our clients where they are, and ensure they feel supported when they call in to Vanguard. As a Client Service Excellence Representative, you will:

• Respond to a wide range of inquiries from our Personal Investor clients from financial inquiries like onboarding new clients to supporting them through their retirement.

• Maintain strong performance metrics.

• Increase functional expertise through direct upskilling and training programs.

• Lead with compassion and a problem-solving mentality to help uncover client needs and provide timely and accurate solutions.

You do not have to be a financial expert to be an advocate for our clients!

This role at its core has one main goal: to create and maintain exceptional client experiences.

We welcome, and encourage, individuals from all backgrounds -- the most important things you need are strong client service experience and a desire to continuously grow your expertise. We have seen most success from individuals with:

• 3+ years of customer-facing and/or in-bound phone experience, demonstrated by strong interpersonal and client relationship management (CRM).

• A desire for stability and longevity in a role. This position is not intended as a stepping-stone for advancement into other roles and incentives individuals looking for a career in client service.

• A learners attitude and an appetite to continuously build your financial knowledge.

• High school, associate degree, or bachelors degree.

• This job requires a Series 7 and 63 regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.

Choosing the next step in your career path can be a difficult decision we are here to support you to ensure you thrive at Vanguard. Our training and development program is designed with crew in mind. We will provide you with:

• Fully paid training and incentivized hybrid licensing program, focused on supporting individuals without a financial background to pass their SIE and FINRA Series 7 & 63. After joining corporate orientation, you will go straight into our licensing and training program, which normally takes around 7 months based on current licenses held.

• Access to learning and development resources to equip and empower you with the skills to become a functional subject matter expert in your field.

• Coaching by leaders to help you excel in this role.

• Knowledge building on services and processes to equip you with the expertise necessary to have meaningful conversations with our clients.

• Quarterly in-office collaboration activities to build a culture of teamwork, engagement, and inclusion.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a missionwe're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

About this Job:

Work Model: This role will be remote once you complete our required hybrid licensing and training program.

Location: This role is only open to individuals living within a 50-mile radius of our Scottsdale, AZ (85260) location.

At Vanguard, we have a client-first mentality that we realize every day through our mission, to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

In this role, you will connect with clients via inbound phone calls to assist with their account-related inquiries, function as a subject-matter guide, and cultivate an excellent client experience. If you are passionate about helping others and are seeking an opportunity to use your customer service experience to positively impact our investors, join our team of crew as a Client Service Excellence Representative.

At Vanguard, we believe in supporting our crew personally through all life stages. Our benefits package was designed with you in mind, including benefits centered around financial and career stability, longevity, and balance. Total potential compensation range for your first full year in this role is $56,000 - $3,000 ( 48,750 - 55,000 base salary determined by skills and experience, plus quarterly performance-based bonuses, merit increases, and company bonuses) upon achieving performance standards plus up to a 12,500 bonus within the first few months of hire upon obtaining the required licensing.

We are here to simplify the world of investing, meet our clients where they are, and ensure they feel supported when they call in to Vanguard. As a Client Service Excellence Representative, you will:

• Respond to a wide range of inquiries from our Personal Investor clients from financial inquiries like onboarding new clients to supporting them through their retirement.

• Maintain strong performance metrics.

• Increase functional expertise through direct upskilling and training programs.

• Lead with compassion and a problem-solving mentality to help uncover client needs and provide timely and accurate solutions.

You do not have to be a financial expert to be an advocate for our clients!

This role at its core has one main goal: to create and maintain exceptional client experiences.

We welcome, and encourage, individuals from all backgrounds -- the most important things you need are strong client service experience and a desire to continuously grow your expertise. We have seen most success from individuals with:

• 3+ years of customer-facing and/or in-bound phone experience, demonstrated by strong interpersonal and client relationship management (CRM).

• A desire for stability and longevity in a role. This position is not intended as a stepping-stone for advancement into other roles and incentives individuals looking for a career in client service.

• A learners attitude and an appetite to continuously build your financial knowledge.

• High school, associate degree, or bachelors degree.

• This job requires a Series 7 and 63 regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.

Choosing the next step in your career path can be a difficult decision we are here to support you to ensure you thrive at Vanguard. Our training and development program is designed with crew in mind. We will provide you with:

• Fully paid training and incentivized hybrid licensing program, focused on supporting individuals without a financial background to pass their SIE and FINRA Series 7 & 63. After joining corporate orientation, you will go straight into our licensing and training program, which normally takes around 7 months based on current licenses held.

• Access to learning and development resources to equip and empower you with the skills to become a functional subject matter expert in your field.

• Coaching by leaders to help you excel in this role.

• Knowledge building on services and processes to equip you with the expertise necessary to have meaningful conversations with our clients.

• Quarterly in-office collaboration activities to build a culture of teamwork, engagement, and inclusion.

Please note new hires may need to be full jurisdiction registered in all US states and territories.

Vanguard is not offering visa sponsorship for this position.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a missionwe're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

About this Job:

Work Model: This role will be remote once you complete our required hybrid licensing and training program.

Location: This role is only open to individuals living within a 50-mile radius of our Charlotte, NC (28217) location.

At Vanguard, we have a client-first mentality that we realize every day through our mission, to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

In this role, you will connect with clients via inbound phone calls to assist with their account-related inquiries, function as a subject-matter guide, and cultivate an excellent client experience. If you are passionate about helping others and are seeking an opportunity to use your customer service experience to positively impact our investors, join our team of crew as a Client Service Excellence Representative.

At Vanguard, we believe in supporting our crew personally through all life stages. Our benefits package was designed with you in mind, including benefits centered around financial and career stability, longevity, and balance. Total potential compensation range for your first full year in this role is $56,000 - $3,000 ( 48,750 - 55,000 base salary determined by skills and experience, plus quarterly performance-based bonuses, merit increases, and company bonuses) upon achieving performance standards plus up to a 12,500 bonus within the first few months of hire upon obtaining the required licensing.

We are here to simplify the world of investing, meet our clients where they are, and ensure they feel supported when they call in to Vanguard. As a Client Service Excellence Representative, you will:

• Respond to a wide range of inquiries from our Personal Investor clients from financial inquiries like onboarding new clients to supporting them through their retirement.

• Maintain strong performance metrics.

• Increase functional expertise through direct upskilling and training programs.

• Lead with compassion and a problem-solving mentality to help uncover client needs and provide timely and accurate solutions.

You do not have to be a financial expert to be an advocate for our clients!

This role at its core has one main goal: to create and maintain exceptional client experiences.

We welcome, and encourage, individuals from all backgrounds -- the most important things you need are strong client service experience and a desire to continuously grow your expertise. We have seen most success from individuals with:

• 3+ years of customer-facing and/or in-bound phone experience, demonstrated by strong interpersonal and client relationship management (CRM).

• A desire for stability and longevity in a role. This position is not intended as a stepping-stone for advancement into other roles and incentives individuals looking for a career in client service.

• A learners attitude and an appetite to continuously build your financial knowledge.

• High school, associate degree, or bachelors degree.

• This job requires a Series 7 and 63 regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.

Choosing the next step in your career path can be a difficult decision we are here to support you to ensure you thrive at Vanguard. Our training and development program is designed with crew in mind. We will provide you with:

• Fully paid training and incentivized hybrid licensing program, focused on supporting individuals without a financial background to pass their SIE and FINRA Series 7 & 63. After joining corporate orientation, you will go straight into our licensing and training program, which normally takes around 7 months based on current licenses held.

• Access to learning and development resources to equip and empower you with the skills to become a functional subject matter expert in your field.

• Coaching by leaders to help you excel in this role.

• Knowledge building on services and processes to equip you with the expertise necessary to have meaningful conversations with our clients.

• Quarterly in-office collaboration activities to build a culture of teamwork, engagement, and inclusion.

Please note new hires may need to be full jurisdiction registered in all US states and territories.

Vanguard is not offering visa sponsorship for this position.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a missionwe're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Join the Transformation at Oracle Analytics Cloud!

Be a part of the dynamic Service Excellence team at Oracle Analytics Cloud, where we are revolutionizing how software is developed and deployed for the Cloud. Oracle stands at the forefront of cloud innovation, armed with a vast array of cloud offerings. In this exciting role, you will lead our global Oracle Analytics Cloud Service Excellence (OASE) DevOps team, overseeing the innovative processes that drive our cloud transformation.

Who We Want:

We are looking for an inspiring technical leader who can mentor and manage a talented DevOps team dedicated to a complex cloud product. Your expertise in continuous improvement programs and deliverables will be critical to your success. If you are ready to unleash your creativity and utilize cutting-edge cloud tools, this is the perfect opportunity for you!

Key Responsibilities:

• Lead and manage a team of over 7 DevOps experts across multiple time zones.
• Collaborate with global OASE team members to ensure seamless alignment in work processes.
• Mentor team members and support their career development.
• Oversee the timely completion of essential operational activities across OASE.
• Guide the development of innovative best practices and solutions that positively impact all Oracle Analytics Cloud users.
• Foster strong partnerships with leaders across Development, Product Management, and other Oracle Analytics teams to meet customer needs effectively.
• Develop relationships at all organizational levels, driving cultural change that aligns managed services with our core cloud principles.

What You Bring:

• A proven track record in managing DevOps activities, including service upgrades and process automation.
• Experience collaborating with a broad range of professionals, from high-level executives to engineers.
• Experience launching or supporting complex programs involving intricate infrastructure and software components.
• Ability to build robust collaborative relationships that transcend organizational boundaries.
• Success in building and leading high-performing software engineering teams to meet diverse business demands.
• Expertise in guiding and developing the next generation of software engineers.
• Experience managing diverse teams across various cultures.

Essential Qualifications:

• A BS or MS in Computer Science or similar field.
• Familiarity with Oracle Analytics products including OBIEE and Oracle Analytics Cloud.
• Experience with cloud service operations and distributed applications.
• Hands-on proficiency with Oracle Cloud Infrastructure, AWS, Azure, or GCP.
• Proficient in programming and scripting languages like Python, Bash, and JavaScript.
• Proven knowledge in CI/CD tools such as Ansible, Puppet, Terraform, or Chef.
• Experience in Cloud Native development, containers, and microservices.
• Knowledge of database technologies including Oracle Database and MySQL.
• Experience in REST API development.
• Skilled in using Jira and Confluence for collaboration and tracking.
• Ability to create supporting documentation such as KBs and help guides.

Compensation and Benefits:

The hiring range for this position is from $107,100 to $251,600 per annum, with eligibility for bonuses and equity options. Oracle offers a comprehensive benefits package including medical, dental, and vision insurance, short and long-term disability, life insurance, retirement plans, flexible vacation policies, paid parental leave, and opportunities for community involvement.

About Us:

As a leading force in cloud solutions, Oracle empowers innovation to meet today’s challenges. Join us and become part of a dedicated team that values integrity, inclusivity, and collaboration.

The role is based in the United States. For further details regarding our commitment to diversity and inclusion, and for any accessibility assistance, please reach out via the appropriate channels.

Join the Transformation at Oracle Analytics Cloud!

Be a part of the dynamic Service Excellence team at Oracle Analytics Cloud, where we are revolutionizing how software is developed and deployed for the Cloud. Oracle stands at the forefront of cloud innovation, armed with a vast array of cloud offerings. In this exciting role, you will lead our global Oracle Analytics Cloud Service Excellence (OASE) DevOps team, overseeing the innovative processes that drive our cloud transformation.

Who We Want:

We are looking for an inspiring technical leader who can mentor and manage a talented DevOps team dedicated to a complex cloud product. Your expertise in continuous improvement programs and deliverables will be critical to your success. If you are ready to unleash your creativity and utilize cutting-edge cloud tools, this is the perfect opportunity for you!

Key Responsibilities:

• Lead and manage a team of over 7 DevOps experts across multiple time zones.
• Collaborate with global OASE team members to ensure seamless alignment in work processes.
• Mentor team members and support their career development.
• Oversee the timely completion of essential operational activities across OASE.
• Guide the development of innovative best practices and solutions that positively impact all Oracle Analytics Cloud users.
• Foster strong partnerships with leaders across Development, Product Management, and other Oracle Analytics teams to meet customer needs effectively.
• Develop relationships at all organizational levels, driving cultural change that aligns managed services with our core cloud principles.

What You Bring:

• A proven track record in managing DevOps activities, including service upgrades and process automation.
• Experience collaborating with a broad range of professionals, from high-level executives to engineers.
• Experience launching or supporting complex programs involving intricate infrastructure and software components.
• Ability to build robust collaborative relationships that transcend organizational boundaries.
• Success in building and leading high-performing software engineering teams to meet diverse business demands.
• Expertise in guiding and developing the next generation of software engineers.
• Experience managing diverse teams across various cultures.

Essential Qualifications:

• A BS or MS in Computer Science or similar field.
• Familiarity with Oracle Analytics products including OBIEE and Oracle Analytics Cloud.
• Experience with cloud service operations and distributed applications.
• Hands-on proficiency with Oracle Cloud Infrastructure, AWS, Azure, or GCP.
• Proficient in programming and scripting languages like Python, Bash, and JavaScript.
• Proven knowledge in CI/CD tools such as Ansible, Puppet, Terraform, or Chef.
• Experience in Cloud Native development, containers, and microservices.
• Knowledge of database technologies including Oracle Database and MySQL.
• Experience in REST API development.
• Skilled in using Jira and Confluence for collaboration and tracking.
• Ability to create supporting documentation such as KBs and help guides.

Compensation and Benefits:

The hiring range for this position is from $107,100 to $251,600 per annum, with eligibility for bonuses and equity options. Oracle offers a comprehensive benefits package including medical, dental, and vision insurance, short and long-term disability, life insurance, retirement plans, flexible vacation policies, paid parental leave, and opportunities for community involvement.

About Us:

As a leading force in cloud solutions, Oracle empowers innovation to meet today’s challenges. Join us and become part of a dedicated team that values integrity, inclusivity, and collaboration.

The role is based in the United States. For further details regarding our commitment to diversity and inclusion, and for any accessibility assistance, please reach out via the appropriate channels.

Join the Transformation at Oracle Analytics Cloud!

Be a part of the dynamic Service Excellence team at Oracle Analytics Cloud, where we are revolutionizing how software is developed and deployed for the Cloud. Oracle stands at the forefront of cloud innovation, armed with a vast array of cloud offerings. In this exciting role, you will lead our global Oracle Analytics Cloud Service Excellence (OASE) DevOps team, overseeing the innovative processes that drive our cloud transformation.

Who We Want:

We are looking for an inspiring technical leader who can mentor and manage a talented DevOps team dedicated to a complex cloud product. Your expertise in continuous improvement programs and deliverables will be critical to your success. If you are ready to unleash your creativity and utilize cutting-edge cloud tools, this is the perfect opportunity for you!

Key Responsibilities:

• Lead and manage a team of over 7 DevOps experts across multiple time zones.
• Collaborate with global OASE team members to ensure seamless alignment in work processes.
• Mentor team members and support their career development.
• Oversee the timely completion of essential operational activities across OASE.
• Guide the development of innovative best practices and solutions that positively impact all Oracle Analytics Cloud users.
• Foster strong partnerships with leaders across Development, Product Management, and other Oracle Analytics teams to meet customer needs effectively.
• Develop relationships at all organizational levels, driving cultural change that aligns managed services with our core cloud principles.

What You Bring:

• A proven track record in managing DevOps activities, including service upgrades and process automation.
• Experience collaborating with a broad range of professionals, from high-level executives to engineers.
• Experience launching or supporting complex programs involving intricate infrastructure and software components.
• Ability to build robust collaborative relationships that transcend organizational boundaries.
• Success in building and leading high-performing software engineering teams to meet diverse business demands.
• Expertise in guiding and developing the next generation of software engineers.
• Experience managing diverse teams across various cultures.

Essential Qualifications:

• A BS or MS in Computer Science or similar field.
• Familiarity with Oracle Analytics products including OBIEE and Oracle Analytics Cloud.
• Experience with cloud service operations and distributed applications.
• Hands-on proficiency with Oracle Cloud Infrastructure, AWS, Azure, or GCP.
• Proficient in programming and scripting languages like Python, Bash, and JavaScript.
• Proven knowledge in CI/CD tools such as Ansible, Puppet, Terraform, or Chef.
• Experience in Cloud Native development, containers, and microservices.
• Knowledge of database technologies including Oracle Database and MySQL.
• Experience in REST API development.
• Skilled in using Jira and Confluence for collaboration and tracking.
• Ability to create supporting documentation such as KBs and help guides.

Compensation and Benefits:

The hiring range for this position is from $107,100 to $251,600 per annum, with eligibility for bonuses and equity options. Oracle offers a comprehensive benefits package including medical, dental, and vision insurance, short and long-term disability, life insurance, retirement plans, flexible vacation policies, paid parental leave, and opportunities for community involvement.

About Us:

As a leading force in cloud solutions, Oracle empowers innovation to meet today’s challenges. Join us and become part of a dedicated team that values integrity, inclusivity, and collaboration.

The role is based in the United States. For further details regarding our commitment to diversity and inclusion, and for any accessibility assistance, please reach out via the appropriate channels.

Join the Transformation at Oracle Analytics Cloud!

Be a part of the dynamic Service Excellence team at Oracle Analytics Cloud, where we are revolutionizing how software is developed and deployed for the Cloud. Oracle stands at the forefront of cloud innovation, armed with a vast array of cloud offerings. In this exciting role, you will lead our global Oracle Analytics Cloud Service Excellence (OASE) DevOps team, overseeing the innovative processes that drive our cloud transformation.

Who We Want:

We are looking for an inspiring technical leader who can mentor and manage a talented DevOps team dedicated to a complex cloud product. Your expertise in continuous improvement programs and deliverables will be critical to your success. If you are ready to unleash your creativity and utilize cutting-edge cloud tools, this is the perfect opportunity for you!

Key Responsibilities:

• Lead and manage a team of over 7 DevOps experts across multiple time zones.
• Collaborate with global OASE team members to ensure seamless alignment in work processes.
• Mentor team members and support their career development.
• Oversee the timely completion of essential operational activities across OASE.
• Guide the development of innovative best practices and solutions that positively impact all Oracle Analytics Cloud users.
• Foster strong partnerships with leaders across Development, Product Management, and other Oracle Analytics teams to meet customer needs effectively.
• Develop relationships at all organizational levels, driving cultural change that aligns managed services with our core cloud principles.

What You Bring:

• A proven track record in managing DevOps activities, including service upgrades and process automation.
• Experience collaborating with a broad range of professionals, from high-level executives to engineers.
• Experience launching or supporting complex programs involving intricate infrastructure and software components.
• Ability to build robust collaborative relationships that transcend organizational boundaries.
• Success in building and leading high-performing software engineering teams to meet diverse business demands.
• Expertise in guiding and developing the next generation of software engineers.
• Experience managing diverse teams across various cultures.

Essential Qualifications:

• A BS or MS in Computer Science or similar field.
• Familiarity with Oracle Analytics products including OBIEE and Oracle Analytics Cloud.
• Experience with cloud service operations and distributed applications.
• Hands-on proficiency with Oracle Cloud Infrastructure, AWS, Azure, or GCP.
• Proficient in programming and scripting languages like Python, Bash, and JavaScript.
• Proven knowledge in CI/CD tools such as Ansible, Puppet, Terraform, or Chef.
• Experience in Cloud Native development, containers, and microservices.
• Knowledge of database technologies including Oracle Database and MySQL.
• Experience in REST API development.
• Skilled in using Jira and Confluence for collaboration and tracking.
• Ability to create supporting documentation such as KBs and help guides.

Compensation and Benefits:

The hiring range for this position is from $107,100 to $251,600 per annum, with eligibility for bonuses and equity options. Oracle offers a comprehensive benefits package including medical, dental, and vision insurance, short and long-term disability, life insurance, retirement plans, flexible vacation policies, paid parental leave, and opportunities for community involvement.

About Us:

As a leading force in cloud solutions, Oracle empowers innovation to meet today’s challenges. Join us and become part of a dedicated team that values integrity, inclusivity, and collaboration.

The role is based in the United States. For further details regarding our commitment to diversity and inclusion, and for any accessibility assistance, please reach out via the appropriate channels.

Join the Transformation at Oracle Analytics Cloud!

Be a part of the dynamic Service Excellence team at Oracle Analytics Cloud, where we are revolutionizing how software is developed and deployed for the Cloud. Oracle stands at the forefront of cloud innovation, armed with a vast array of cloud offerings. In this exciting role, you will lead our global Oracle Analytics Cloud Service Excellence (OASE) DevOps team, overseeing the innovative processes that drive our cloud transformation.

Who We Want:

We are looking for an inspiring technical leader who can mentor and manage a talented DevOps team dedicated to a complex cloud product. Your expertise in continuous improvement programs and deliverables will be critical to your success. If you are ready to unleash your creativity and utilize cutting-edge cloud tools, this is the perfect opportunity for you!

Key Responsibilities:

• Lead and manage a team of over 7 DevOps experts across multiple time zones.
• Collaborate with global OASE team members to ensure seamless alignment in work processes.
• Mentor team members and support their career development.
• Oversee the timely completion of essential operational activities across OASE.
• Guide the development of innovative best practices and solutions that positively impact all Oracle Analytics Cloud users.
• Foster strong partnerships with leaders across Development, Product Management, and other Oracle Analytics teams to meet customer needs effectively.
• Develop relationships at all organizational levels, driving cultural change that aligns managed services with our core cloud principles.

What You Bring:

• A proven track record in managing DevOps activities, including service upgrades and process automation.
• Experience collaborating with a broad range of professionals, from high-level executives to engineers.
• Experience launching or supporting complex programs involving intricate infrastructure and software components.
• Ability to build robust collaborative relationships that transcend organizational boundaries.
• Success in building and leading high-performing software engineering teams to meet diverse business demands.
• Expertise in guiding and developing the next generation of software engineers.
• Experience managing diverse teams across various cultures.

Essential Qualifications:

• A BS or MS in Computer Science or similar field.
• Familiarity with Oracle Analytics products including OBIEE and Oracle Analytics Cloud.
• Experience with cloud service operations and distributed applications.
• Hands-on proficiency with Oracle Cloud Infrastructure, AWS, Azure, or GCP.
• Proficient in programming and scripting languages like Python, Bash, and JavaScript.
• Proven knowledge in CI/CD tools such as Ansible, Puppet, Terraform, or Chef.
• Experience in Cloud Native development, containers, and microservices.
• Knowledge of database technologies including Oracle Database and MySQL.
• Experience in REST API development.
• Skilled in using Jira and Confluence for collaboration and tracking.
• Ability to create supporting documentation such as KBs and help guides.

Compensation and Benefits:

The hiring range for this position is from $107,100 to $251,600 per annum, with eligibility for bonuses and equity options. Oracle offers a comprehensive benefits package including medical, dental, and vision insurance, short and long-term disability, life insurance, retirement plans, flexible vacation policies, paid parental leave, and opportunities for community involvement.

About Us:

As a leading force in cloud solutions, Oracle empowers innovation to meet today’s challenges. Join us and become part of a dedicated team that values integrity, inclusivity, and collaboration.

The role is based in the United States. For further details regarding our commitment to diversity and inclusion, and for any accessibility assistance, please reach out via the appropriate channels.

Locations : New York | Boston | Atlanta | Austin | Chicago | San Francisco | Mountain View | Dallas | Denver | Detroit | Houston | Los Angeles | Miami | Minneapolis | Nashville | Summit | Philadelphia | Pittsburgh | Durham | San Diego | Seattle | Washington Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholdersempowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place. What You'll Do Customer Service has become a prominent driver of brand loyalty for companies and a key focus area in our clients C-suites, especially given the rapid rise of AI and GenAI opportunities. The Expert Associate Director role is vital to BCGs ability to successfully meet our clients demand for deep expertise and advanced technical capabilities in Customer Service Excellence. As an Expert Associate Director, you will work exclusively in our Customer Service Excellence sector, helping our clients transform their customer service operations, while building and contributing to BCGs intellectual capital. Your role in projects can vary from team management to team advisor. You will leverage your expertise to add insight and drive clients toward recommendations, and you will be viewed as a trusted advisor by senior clients. You will help scope and structure the work, onboard team members, and guide the team throughout the project - actively contributing to both execution and content creation that drives client value. Expert Associate Directors contribute significantly to BCGs intellectual capital, generate interest and excitement about their expertise area, and coach and mentor others. Your role will also involve developing an external profile, building your network of industry contacts to become a recognized thought leader in customer service. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCGs ability to successfully meet our clients demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the best of BCG to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring 10-15+ years of experience in customer service leadership roles within industry, with direct responsibility for customer service operations and a track record of driving complex transformations through technology and process innovation; consulting experience preferred Deep functional expertise with a clear track record of IP development; recognized as a trusted advisor to senior executives, driving business development, and delivering integrated, high-impact solutions Expertise driving improvements across a combination of operations, people, and technology challenges in customer service Clear track record of using technology to innovate, including leading applications of digital improvement technologies (e.g., self-service tools such as AI chat bots), with strong knowledge of the leading technology solutions on the market Professional network within the industry, as well as a history of building industry and client relationships within large organizations Excellent multi-tasking skills and a high capacity for strategic/end-to-end thinking. Must be able to track multiple deliverables and priorities and seamlessly shift gears to address new developments and issues as they emerge Excellent verbal and written communication skills Intellectual curiosity, with a desire to be a thought leader in the Customer Service space Industry expertise in one or more of the following areas: Designing customer service journeys Building customer service operations from the ground up Creating omni-channel customer service operations Executing customer service operations, including strategic planning (forecasting, budget management, continuous process optimization) Creating value from customer service interactions, e.g. service-to-sales, increasing loyalty, customer experience Driving cost and process optimization Delivering large-scale customer service operations transformations Implementing / migrating to CCaaS (Contact Center as a Service) platforms Digitizing service ops processes, driving self-service and automation Utilizing Robotic Process Automation (RPA), (Gen)AI/or Machine Learning, Service Ops organization design Strong academics from top-tier institutions, advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration preferred Who You'll Work With The Operations Practice (OPS) Area is one of BCG's largest functional practices. We help our clients create competitive advantage by enhancing their performance and building strategic capabilities. Customer Service Excellence is a key element of our offering in OPS. As a Customer Service Expert, youll collaborate with BCG team members from many backgrounds and disciplines in a team-oriented, relationship-driven environment. Working alongside some of the worlds top minds on cases that reshape business, government and society, you will increase your understanding of complex business problems from diverse perspectives and develop new skills. At the same time, youll partner with senior clients, taking on the role of trusted advisor, and work at all levels of the client organization to find and execute value creation strategies that result in meaningful, enduring impact. Additional info Travel is anticipated and will vary based on specific project locations. BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Associate Director: $252,900 In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCGs Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* Thats zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: Zero dollar ($) health insurance premiums for BCG employees, spouses, and children Low 10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to 5,000 (USD) in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested retirement contributions made annually, whether you contribute or not Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify. #J-18808-Ljbffr