67,803 Customer Support jobs in the United States

We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist . The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.

• Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
• Provide accurate product/service information and guide customers in resolving issues.
• Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.
• Identify customer needs and recommend appropriate products or services.
• Stay updated with company policies, products, and services to provide effective support.
• Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).
• Contribute to process improvements to enhance overall customer experience.

• Previous experience in customer service or a related field is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient with basic computer applications and CRM/customer support tools.
• Patience, empathy, and a customer-first mindset.
• High school diploma or equivalent; a degree is a plus.

Job Description

Customer Care & Support Representative Veterinary or Healthcare Experience Preferred

Job Type:

Full-time

About the Role:

We are seeking a dedicated Customer Care & Support Representative to join our dynamic team. In this role, you will be the front-line support for both veterinary and consumer customers, handling inbound calls, emails, chats, and social media inquiries. Ideal candidates will bring prior experience working in the veterinary or healthcare industry and thrive in a fast-paced, service-oriented environment.

Key Responsibilities:

• Respond to inbound calls, emails, chats, and social media messages professionally and efficiently
• Promote monthly specials and staff programs during veterinary clinic calls
• Upsell and promote new products as appropriate
• Process customer orders and returns accurately
• Set up new accounts in SAP, verifying appropriate credentials for veterinary or healthcare professionals
• Manage premium requests and track order fulfillment and backorders
• Maintain up-to-date product and program knowledge
• Escalate inquiries to the appropriate team or supervisor when necessary
• Address after-hours voicemail messages in a timely manner
• Support special programs (e.g., IAADP, Guide Dog Foundations, Vet Student Program)
• Cross-train within the department and contribute to team productivity
• Complete assigned projects by deadlines
• Collaborate effectively with other departments

Preferred Experience:

• Veterinary, pet health, or healthcare company experience strongly preferred
• Familiarity with veterinary terminology or products is a plus

Requirements:

• High School diploma or GED required
• Minimum 2 years of professional customer service experience, preferably in a call center environment
• Strong communication skills (verbal and written)
• Detail-oriented with excellent organizational and multitasking skills
• Proficiency in Microsoft Office Suite
• Experience with SAP and/or Imagic is a plus
• Must be dependable with regular attendance and the ability to work in a team setting

Wiesbaden, DE

Ulm, DE

DE

Materials Analysis is an Oxford Instruments Business Unit that manages our Electron Microscopy and Mechanical Microscopy products, Atomic Force Microscopes, Raman Microscopes and Benchtop NMR Products. We are part of the wider Oxford Instruments Group that also includes Andor Technology, NanoScience, Plasma Technology and X-Ray Technology. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century

We are seeking a Field Service Engineer, to be based remotely in Germany with frequent travel (up to 60 ). If you are passionate about supporting customers, working with cutting-edge scientific tools, and have hands on experience with Nanoidentation and/or AFM, please read on.

The Field Service Engineer will provide technical (onsite and remote) support, installation, and training to customers across Europe, with occasional support in distributor regions (e.g., Southern Europe, Africa, Middle East, Turkey, and Israel). This role focuses on supporting various product lines as required by the business but with a specialism in Nanoindentation and Atomic Force Microscopy (AFM) instrumentation, ensuring customers are fully operational and satisfied with their systems The role requires excellent problem-solving skills, self-motivation, and strong technical expertise

The role of Service Engineer is varied, and typically involves the role holder to:

• Provide onsite and remote technical support for all I&A product lines as required by the business but with a specialism in Nanoindentation and AFM systems, ensuring customer satisfaction.
• Perform onsite installations, software setups, and user orientation training.
• Diagnose, troubleshoot, and resolve hardware, software, and application-related issues efficiently.
• Act as a trusted advisor to customers, helping them optimize system use and achieve their research or production goals.
• Conduct regular preventive maintenance visits to ensure instruments remain in optimal condition.
• Perform repairs onsite, providing clear communication with customers about root causes and solutions.
• Maintain accurate service records in the field service management system.
• Deliver comprehensive customer training, including calibration, operation, and advanced techniques.
• Assist customers in optimizing workflows and developing best practices for their specific applications.
• Liaise with internal teams (applications, R&D, product management, and sales) to ensure excellent customer outcomes and continuous product improvement.
• Feedback customer insights, product needs, and technical challenges to the Service Business Manager and Service Product Manager.
• Promote service products (e.g., support contracts, upgrades, accessories) and provide leads to the sales team.
• Support new product introductions by ensuring field readiness for installations and troubleshooting.
• Generate detailed site reports, installation records, and risk assessments as required.
• Submit timely updates on open issues and actively contribute to team knowledge-sharing activities

What we are looking for:

• A degree (BSc/MSc/PhD) in Physics, Materials Science, Engineering, Electronics, or a related discipline.
• Practical experience with Nanoindentation and/or AFM systems is essential
• Excellent customer service and interpersonal skills, with the ability to explain technical concepts clearly.
• Fluency in English (spoken and written); additional European languages (e.g., German, French, or Spanish) are advantageous.
• Willingness and flexibility to be able to travel to customers as required

Next steps:

If you'd like to learn more before applying, or have any questions please contact Applicants will be reviewed as quickly as possible, with successful applicants being invited to a Teams call to learn more about the role.

Equal opportunities and reasonable adjustments:

Oxford Instruments is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Oxford Instruments is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. Please get in touch if you require any reasonable adjustments within the interview process.

InVision Inc is a company renowned for its digital product design platform. This job description captures the responsibilities and expectations for a remote position within the company, focusing on customer service, success, and satisfaction.

Are you looking to start your career in customer support or customer success? InVision is offering a remote Customer Support & Success Representative position where no prior experience is required. We provide full training to help you develop the skills and knowledge needed to succeed in this role. You’ll be the first point of contact for our customers, assisting them with questions, troubleshooting, and ensuring they get the most out of our platform.

In this position, you’ll receive hands-on training, guidance, and mentorship from our experienced support team. Over time, you’ll gain a deep understanding of our product suite and the skills necessary to become an expert in customer success.

Key Responsibilities:

• Respond to Inquiries: Answer customer questions via email, chat, or ticketing system, providing helpful and friendly responses.
• Troubleshoot Issues: Assist customers in resolving basic technical issues, offering guidance on how to use InVision’s tools effectively.
• Product Education: Help customers understand the features of InVision’s platform through clear, easy-to-follow instructions and resources.
• Escalation: If a question or issue is complex, you’ll escalate it to senior team members, ensuring the customer is always kept up-to-date.

Skills & Qualifications:

• No Prior Experience Needed: Whether you’ve worked in customer service or this is your first role, we’ll provide all the training and support you need.
• Strong Communication: Excellent written and verbal communication skills, with the ability to convey complex ideas in a simple and clear manner.
• Problem-Solving: Ability to approach issues with a logical, solution-oriented mindset and a willingness to learn.
• Empathy: You should be genuinely interested in helping people and solving their problems in a positive and respectful way.
• Tech-Savvy: Comfort with learning new software, tools, and systems. No need to be a tech expert, but an eagerness to learn is key.
• Self-Motivated: Comfortable working independently and managing your time effectively in a remote work setting.

Preferred:

• Interest in Design or Tech: An interest in product design, digital tools, or software is a plus but not required.

Provide timely, professional responses via phone, email, or chat; onboard new clients with web training and system setup; log all correspondence in the case management system; escalate complex cases to the product team; create client resources like FAQs and video guides; monitor case workloads and process them systematically. Managing convenience and reliability of internet connection and home workspace.

• Working independently, handling customer interactions across channels (email, phone, chat).
• Updating documentation and collaborating virtually with team members, including participating in training and meetings remotely.
  Issue Resolution & Escalation
• Analyze and resolve customer problems—offering solutions, guiding through features, or escalating issues when needed.
  
  Documentation & Recordkeeping
• Log detailed customer interactions, complaints, and resolutions in CRM or helpdesk systems.
  
  Customer Education & Product Guidance
• Assist customers with product setup, troubleshooting, and best practices for effective product use.
• Feedback & Improvement
• Gather customer feedback, identify pain points, and relay insights to product, development, or marketing teams.
• Collaboration Across Teams
• Work closely with departments like Sales, Technical Support, or Product teams to resolve queries and improve service delivery.
  
  Adherence to Performance Standards
• Meet metrics such as response time, resolution rates, and customer satisfaction while complying with company policies.
  
  Benefit include Health, AD&D Insurance,401k plans
  
  

We and provide full training. If you’re motivated, eager to learn, and have strong written communication skills, we encourage you to apply.

To qualify, you’ll need:

• Ability to work independently and follow instructions
• Strong written English and attention to detail

You’ll enjoy the freedom of choosing when you work. A dedicated supervisor will be available to offer guidance, feedback, and support as you grow in your role.

We foster a virtual team environment based on:

• Inclusivity
• Collaboration
• Open communication
• Commitment to excellence

What We Offer: Flexible, fully remote work environment. Ongoing mentorship and training from senior data team members. Career development opportunities and exposure to real-world analytics projects. Competitive entry-level salary and benefits (depending on location). An inclusive and supportive team culture.

If you're looking to start a rewarding remote career in email support and earn A huge side money buy applying.

We’re excited to welcome new team members who are ready to make an impact—no experience needed!

We are seeking a highly motivated and empathetic Remote Customer Service Representative to join our growing team. As the first point of contact for our customers, you will provide exceptional service by addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.

This is a remote position available across all Canadian provinces and territories , allowing you to work from the comfort of your home while supporting a diverse and inclusive customer base.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or social media
• Provide product and service information, troubleshooting support, and order assistance
• Handle and resolve customer complaints with professionalism and empathy
• Document customer interactions and escalate issues as needed
• Maintain up-to-date knowledge of company products, services, and policies

Requirements:

• High school diploma or equivalent (post-secondary education is an asset)
• Minimum 1 year of customer service experience (remote experience preferred)
• Excellent communication skills in English (French is a strong asset)
• Ability to multitask and navigate various software tools
• Reliable internet connection and a quiet, distraction-free workspace

What We Offer – Canadian Benefits:

1. Extended Health & Dental Coverage – Comprehensive plans including vision, mental health services, and prescriptions
2. RRSP Matching Program – Invest in your future with employer-matched Registered Retirement Savings Plan contributions
3. Paid Time Off & Statutory Holidays – Generous PTO plus all federal and provincial holidays recognized
4. Work-From-Home Stipend – Monthly allowance for internet, phone, or home office expenses