71,781 Guest Relations jobs in the United States

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Sophisticated style and energy in a celebrated vacation destination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale's best shops, restaurants, marinas and entertainment surrounding you with the spirit of one of the world's top yachting locales.

The Guest Relations Agent welcomes and registers hotel guests, checks guests out of the hotel, and responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Check in guests in an efficient and friendly manner, assuring that guest is assigned type of room requested and the correct rate is charged.

Check out guest at end of stay, ascertaining guest satisfaction, collecting keys, posting late charges and settling bill accurately.

Assist with pre-arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD, write special occasion card/notes, and assist with special occasion set up.

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

Accept reservations, changes and cancellations in the absence of Reservations Department Staff. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Relations, Guest Services, and lobby coverage.

At least 1 year of hotel front desk/reception experience, preferably in a luxury hotel or resort.

Excellent personal presentation and interpersonal skills.

Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.

Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus.

Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Full-Time

This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays

US work authorization is required.

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Job Description

When our first wine, The Prisoner, was released two decades ago as a complex blend of some of California’s best and most unusual grape varieties, it swiftly and permanently changed the perception of what a red blend wine could be. 

Since then, we’ve grown to include a range of rule-bending blends with provocative label designs, being recognized by fans and wine critics alike as one of the most bold and innovative wine brands in the market, leading the resurgence of California luxury red blends and earning “cult” wine status.

Today, our Director of Winemaking Chrissy Wittmann and her team work with over 100 growers in northern California, bringing together exceptional fruit to produce a family of intriguing wines unrestricted by tradition.  The Prisoner Wine Company is located on the legendary Highway29 in Napa Valley and welcomes visitors year-round for unexpected, immersive experiences.

Position Summary

As the Host/Support associate, you’ll be responsible for greeting and guiding guests as they arrive at The Prisoner Wine Company (TPWC) Tasting Lounge and for ensuring a hospitable and professional atmosphere while providing our guests with the highest level of service possible in a friendly and efficient manner.

Responsibilities

• Warmly greet incoming guests and respond to any questions they have regarding TPWC
• Anticipate and address the needs of our guests in a warm, friendly manner
• Answer phone calls and maintain reservations via reservation system
• Offer guests suggestions on local restaurants and visitor experiences in the Napa Valley
• Maintain a neat and clean greeting area for guests
• Assist with general day-to-day Tasting Lounge operations as needed
• Attend all staff meetings as required
• Process customer transactions, including shipping orders, on a retail POS system using a stationary register or tablet
• Pull and wrap wine and merchandise orders from the Lounge and Makery
• Courteously interact with guests; answer inquiries, assist with wine or merchandise selection, suggest upsell items
• Assist guests with transporting purchases to their vehicle or arrange for pick-up, shipment or delivery.
• Take customer shipping orders in compliance with wine shipping regulations
• Actively work to support customer data capture
• Assist in the preparation and presentation of wine tasting flights, ensuring accuracy and consistency.
• Remove used glassware, plates, and utensils, and transport them to the cleaning area.
• Reset tables for the next guests, ensuring a clean ensuring that the tasting room remains tidy and welcoming.
• Oversee the setup and breakdown of events, ensuring the TPWC estate is prepared according to the client's specifications.
• Manage the inventory of event supplies and equipment, ensuring everything is in good condition and available when needed.
• Work cooperatively with other departments, including Hospitality and Culinary staff, to achieve goals and maintain open channels of communication.
• Adhere to all safety regulations; maintain a clean, orderly and accident-free work space at all times

Minimum Qualifications

• 1-3 years’ experience in a high-volume, luxury retail, restaurant or hospitality environment required
• Must present a polished and professional image  
• Must be an organized multi-tasker and be able to remain calm under pressure in a busy work environment
• Must maintain a positive and professional approach with coworkers and customers
• Must possess solid and proactive Customer Service skills
• Must be a flexible, proactive team-player
• Must be enthusiastic and friendly and be able to communicate well with individuals of diverse backgrounds
• Proficient with PC software including Microsoft Word and Excel
• Intermediate math skills
• Foreign language skills a definite plus
• Food handler certification required

Preferred Qualifications

• 1-3 years of college or equivalent higher education
• Knowledge of Tock reservation system
• Knowledge of Tripleseat event management system
• Knowledge of Shopify point of sale

Physical Requirements/Work Environment

• Must be able to lift 55 lbs
• Must be able to work extended hours including evenings, weekends, and holidays.
• Must be able sit and/or stand for long periods of time, and work on a computer for extended periods.
• Must be able to work both inside and outside in varied weather conditions.
• Must have a valid driver’s license.
• Must be at least 21 years of age.

Location

Additional Locations

Job Type

Job Area

The salary range for this role is:

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.  At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

Job Description

When our first wine, The Prisoner, was released two decades ago as a complex blend of some of California’s best and most unusual grape varieties, it swiftly and permanently changed the perception of what a red blend wine could be. 

Since then, we’ve grown to include a range of rule-bending blends with provocative label designs, being recognized by fans and wine critics alike as one of the most bold and innovative wine brands in the market, leading the resurgence of California luxury red blends and earning “cult” wine status.

Today, our Director of Winemaking Chrissy Wittmann and her team work with over 100 growers in northern California, bringing together exceptional fruit to produce a family of intriguing wines unrestricted by tradition.  The Prisoner Wine Company is located on the legendary Highway29 in Napa Valley and welcomes visitors year-round for unexpected, immersive experiences.

Position Summary

As the Host/Support associate, you’ll be responsible for greeting and guiding guests as they arrive at The Prisoner Wine Company (TPWC) Tasting Lounge and for ensuring a hospitable and professional atmosphere while providing our guests with the highest level of service possible in a friendly and efficient manner.

Responsibilities

• Warmly greet incoming guests and respond to any questions they have regarding TPWC
• Anticipate and address the needs of our guests in a warm, friendly manner
• Answer phone calls and maintain reservations via reservation system
• Offer guests suggestions on local restaurants and visitor experiences in the Napa Valley
• Maintain a neat and clean greeting area for guests
• Assist with general day-to-day Tasting Lounge operations as needed
• Attend all staff meetings as required
• Process customer transactions, including shipping orders, on a retail POS system using a stationary register or tablet
• Pull and wrap wine and merchandise orders from the Lounge and Makery
• Courteously interact with guests; answer inquiries, assist with wine or merchandise selection, suggest upsell items
• Assist guests with transporting purchases to their vehicle or arrange for pick-up, shipment or delivery.
• Take customer shipping orders in compliance with wine shipping regulations
• Actively work to support customer data capture
• Assist in the preparation and presentation of wine tasting flights, ensuring accuracy and consistency.
• Remove used glassware, plates, and utensils, and transport them to the cleaning area.
• Reset tables for the next guests, ensuring a clean ensuring that the tasting room remains tidy and welcoming.
• Oversee the setup and breakdown of events, ensuring the TPWC estate is prepared according to the client's specifications.
• Manage the inventory of event supplies and equipment, ensuring everything is in good condition and available when needed.
• Work cooperatively with other departments, including Hospitality and Culinary staff, to achieve goals and maintain open channels of communication.
• Adhere to all safety regulations; maintain a clean, orderly and accident-free work space at all times

Minimum Qualifications

• 1-3 years’ experience in a high-volume, luxury retail, restaurant or hospitality environment required
• Must present a polished and professional image  
• Must be an organized multi-tasker and be able to remain calm under pressure in a busy work environment
• Must maintain a positive and professional approach with coworkers and customers
• Must possess solid and proactive Customer Service skills
• Must be a flexible, proactive team-player
• Must be enthusiastic and friendly and be able to communicate well with individuals of diverse backgrounds
• Proficient with PC software including Microsoft Word and Excel
• Intermediate math skills
• Foreign language skills a definite plus
• Food handler certification required

Preferred Qualifications

• 1-3 years of college or equivalent higher education
• Knowledge of Tock reservation system
• Knowledge of Tripleseat event management system
• Knowledge of Shopify point of sale

Physical Requirements/Work Environment

• Must be able to lift 55 lbs
• Must be able to work extended hours including evenings, weekends, and holidays.
• Must be able sit and/or stand for long periods of time, and work on a computer for extended periods.
• Must be able to work both inside and outside in varied weather conditions.
• Must have a valid driver’s license.
• Must be at least 21 years of age.

Location

Additional Locations

Job Type

Job Area

The salary range for this role is:

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.  At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

GUEST RELATIONS ASSOCIATE - NoMad

Pay Rate Range: $24.00 - $26.00 per hour

Company Overview:

José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of our brands.

Job Summary:
We are looking for a courteous and service-oriented individual to join our team as a Guest Relations Associate. In this role, you will be the first point of contact for guests, ensuring a warm and welcoming experience. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a genuine passion for providing exceptional customer service.

Key Responsibilities:

• To be an agent of hospitality and seek every opportunity to help guests have a positive experience
• Respond to reservation requests, confirm reservations and handle guest communication through email, OpenTable and phone. 
• Ensure that guest information is accurate, up to date and recorded properly. 
• Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.
• Liaise between guests and with host and management teams in person, via phone and Open Table.
• Route large group reservations and event requests to appropriate team members to follow up
• Provide guests with information about restaurant concepts and special menus or events. 
• Proactively offer alternatives in order to capture business.
• Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.

Skills & Conditions:

• 1-2 years of applicable experience. 
• Evening and Weekend availability a must.
• Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.
• Ability to take direction and work in a team environment and to work calmly and effectively under pressure.
• Must have problem-solving abilities, be self-motivated, and be organized.
• This position will spend most of the time seated at a desk.
• Must be able to sit and exert well-paced mobility for up to 8 hours in length.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
• Talking and hearing occur continuously in communicating with guests, supervisors and other employees.
• Requires manual dexterity to use and operate all necessary equipment.

What you can expect from us:

• Competitive Pay with industry-leading benefits 
• Access to Medical, Dental, Vision, 401k
• Employee Discount- 50% off food at any of our restaurants
• Flexible Schedules
• Fun, Dynamic, Innovative atmosphere 
• Education Assistance/Tuition Reimbursement 
• Career Advancement opportunities

JOSÉ ANDRÉS GROUP restaurants span across the world including Miami, Orlando, Las Vegas, NYC, Chicago, LA, Bahamas and of course our original home, Washington, DC. Since 1993, our restaurants reflect the authentic roots of each concept and showcase José's passion for telling the stories of a culture through food. José Andrés Group is an equal opportunity employer.

Aska, a renowned 2-Star Michelin restaurant in Williamsburg, is seeking a dedicated and polished Guest Relations Specialist to join our esteemed team. We pride ourselves on delivering exceptional dining experiences, and the Guest Relations Specialist plays a vital role in ensuring our guests feel welcomed and cared for from the moment they connect with us.

• Answering phone inquiries and assisting with guest questions.
• Responding promptly to reservation emails with professionalism and courtesy.
• Assisting guests with bookings, ensuring all reservations are accurately recorded.
• Preparing and managing reservation reports and VIP reports for the team.
• Greeting and seating guests with warmth and efficiency during service.
• Collaborating with the FOH team to ensure seamless service and exceptional guest experiences.

• A professional demeanor with a passion for hospitality and guest service.
• Excellent communication skills, both written and verbal.
• Ability to multitask and manage time effectively in a high-paced environment.
• Previous experience in a fine dining setting is a plus, but not required.
• A positive attitude, attention to detail, and a team-oriented mindset.

• Competitive compensation at $25/hr, plus tips.
• Opportunity to work in a prestigious, 2-Star Michelin restaurant.
• A supportive and collaborative work environment.
• Opportunities for professional growth within our team.

Join us at Aska and be part of a culinary journey that redefines fine dining in Brooklyn. If you have a passion for guest service and are committed to excellence, we would love to hear from you.

To Apply: Please submit your resume and a brief cover letter detailing your experience and interest in the role.