Amazon offers a diverse range of career opportunities in the US, catering to various skill sets and professional backgrounds. From 121,122 Amazon jobs in the United States
Amazon Tour Leader, Amazon Tours
Posted 11 days ago
Job Viewed
Job Description
Description
Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's innovative processes and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.
At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.
Key job responsibilities
-
Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
-
Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed.
-
Staff and train Ambassador & Proxy team
-
Responsible for managing Zendesk ques by responding and problem-solving customer inquiries
-
Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
-
Maintain positive site relationships and participate in site & community engagement activities
-
Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
-
Highlight Amazon's commitment to employee development, safety, and well-being.
-
Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
-
Ensure tour groups adhere to all safety protocols and facility regulations.
-
Respond to questions from tour participants accurately and professionally.
-
Lead and support high level/VIP tours that require additional planning and coordination
-
Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.
-
Maintain and update tour content to reflect new technologies and company initiatives.
-
Collect and report feedback from tour participants to improve the overall experience.
A day in the life
As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.
During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts.
Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations.
About the team
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's fulfillment operations.
This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators!
Basic Qualifications
-
Bachelor's degree in Logistics, Communications, PR, Tourism, or a related field OR equivalent experience
-
Strong English communication skills (written and oral)
-
Proficient in Microsoft Office, including Word & Excel
-
Ability to conduct multiple tours per day (5 days per week) onsite in a Fulfillment Center. This includes frequently moving around the building while ensuring groups are adhering to all safety procedures.
-
Some occasional travel required.
Preferred Qualifications
-
High level of professionalism
-
Experience leading teams
-
An entrepreneurial spirit, including the ability to work independently and autonomously
-
Experience in Fulfillment Operations
-
Tourism/Hospitality Industry Experience
-
Public Speaking or Media Experience
-
Customer Service (Zendesk) Experience
-
Procurement Experience
-
Experience working with global teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $51,700/year in our lowest geographic market up to $110,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon Tour Leader, Amazon Tours
Posted 12 days ago
Job Viewed
Job Description
Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's innovative processes and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.
At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.
Key job responsibilities
1. Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
2. Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed.
3. Staff and train Ambassador & Proxy team
4. Responsible for managing Zendesk ques by responding and problem-solving customer inquiries
5. Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
6. Maintain positive site relationships and participate in site & community engagement activities
7. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
8. Highlight Amazon's commitment to employee development, safety, and well-being.
9. Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
10. Ensure tour groups adhere to all safety protocols and facility regulations.
11. Respond to questions from tour participants accurately and professionally.
12. Lead and support high level/VIP tours that require additional planning and coordination
13. Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.
14. Maintain and update tour content to reflect new technologies and company initiatives.
15. Collect and report feedback from tour participants to improve the overall experience.
A day in the life
As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.
During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts.
Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations.
About the team
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's fulfillment operations.
This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators!
Basic Qualifications
- Bachelor's degree in Logistics, Communications, PR, Tourism, or a related field OR equivalent experience
- Strong English communication skills (written and oral)
- Proficient in Microsoft Office, including Word & Excel
- Ability to conduct multiple tours per day (5 days per week) onsite in a Fulfillment Center. This includes frequently moving around the building while ensuring groups are adhering to all safety procedures.
- Some occasional travel required.
Preferred Qualifications
- High level of professionalism
- Experience leading teams
- An entrepreneurial spirit, including the ability to work independently and autonomously
- Experience in Fulfillment Operations
- Tourism/Hospitality Industry Experience
- Public Speaking or Media Experience
- Customer Service (Zendesk) Experience
- Procurement Experience
- Experience working with global teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $51,700/year in our lowest geographic market up to $110,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Designer, Amazon News, Amazon News
Posted 11 days ago
Job Viewed
Job Description
Amazon is seeking a designer to work on visual and product design for the About Amazon website, which serves news and information about the company to external audiences. This role is on the Amazon News team, which sits within Amazon's Communications & Corporate Responsibility org.
This person will work on the Amazon News design team, and will be responsible for creating visual designs for news and feature stories on the About Amazon site. This will include everything from straightforward graphics to more complicated motion designs that tell a more in-depth story. Outside of visuals for stories, they will also create assets and designs for use across various web products, including the About Amazon website homepage and special projects pages as well as the Amazon News email newsletter.
In addition to visual design, this person should have strong knowledge of web design and mobile UX best practices, as well as an understanding of motion graphics and animated GIF creation. They should also have experience working with design tools like Figma and Content Management Systems.
The ideal candidate is a strong project manager and creative designer who has experience working with editorial content in a newsroom-type of setting and understands how to use data to strategically drive designs. This person is an excellent communicator, and will collaborate with partners across other teams, such as editorial, production, distribution, and tech, as well as external vendors.
We want someone who embraces innovation and experimentation, and delivers results with executional excellence. This person must be comfortable working in a fast-paced newsroom-like setting and be willing to roll up their sleeves to get projects done.
Basic Qualifications
- 3+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- 3+ years experience designing interactive storytelling, products, and tools
- A portfolio of work that shows 3+ years understanding user-centered design principles and showcases your process along with finished design work.
- Figma experience or similar prototyping tools.
- A proven track record of collaborating with stakeholders, outside vendors, and various participants on digital design projects that continuously evolve.
- Experience working with data and analytics to make strategic design decisions; basic understanding of SEO.
Preferred Qualifications
- Experience designing around editorial content, ideally at a digital news publication or tech company.
- Experience creating visual graphic digital assets at-scale.
- Motion graphic and animation experience.
- Excellent written and verbal communication skills; comfortable presenting.
- Experience designing web products around user behavior and knowledge of how to use design to encourage engagement.
- Demonstrated ability to operate successfully across multiple groups and business owners; comfortable working in a collaborative environment.
- Knowledge of accessibility principles and best practices.
- Self-driven-enjoys taking responsibility and making things happen.
- Ability to work autonomously across numerous projects and comfortable working in a fast-paced environment where change is constant.
- Experience writing design requirements to front-end developers.
- Ability to communicate with front and back-end engineers to identify UX problems and collaborate to define paths to solutions.
- Has a mobile-first mindset-being able to set responsive breakpoints for various web layouts and be able to confidently recommend UI additions or hide elements across device viewports.
- Experience designing at-scale for international partner teams and scaling design systems and modular frameworks for localization to multiple countries and languages.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Designer, Amazon News, Amazon News
Posted 11 days ago
Job Viewed
Job Description
Amazon is seeking a designer to work on visual and product design for the About Amazon website, which serves news and information about the company to external audiences. This role is on the Amazon News team, which sits within Amazon's Communications & Corporate Responsibility org.
This person will work on the Amazon News design team, and will be responsible for creating visual designs for news and feature stories on the About Amazon site. This will include everything from straightforward graphics to more complicated motion designs that tell a more in-depth story. Outside of visuals for stories, they will also create assets and designs for use across various web products, including the About Amazon website homepage and special projects pages as well as the Amazon News email newsletter.
In addition to visual design, this person should have strong knowledge of web design and mobile UX best practices, as well as an understanding of motion graphics and animated GIF creation. They should also have experience working with design tools like Figma and Content Management Systems.
The ideal candidate is a strong project manager and creative designer who has experience working with editorial content in a newsroom-type of setting and understands how to use data to strategically drive designs. This person is an excellent communicator, and will collaborate with partners across other teams, such as editorial, production, distribution, and tech, as well as external vendors.
We want someone who embraces innovation and experimentation, and delivers results with executional excellence. This person must be comfortable working in a fast-paced newsroom-like setting and be willing to roll up their sleeves to get projects done.
Basic Qualifications
- 3+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- 3+ years experience designing interactive storytelling, products, and tools
- A portfolio of work that shows 3+ years understanding user-centered design principles and showcases your process along with finished design work.
- Figma experience or similar prototyping tools.
- A proven track record of collaborating with stakeholders, outside vendors, and various participants on digital design projects that continuously evolve.
- Experience working with data and analytics to make strategic design decisions; basic understanding of SEO.
Preferred Qualifications
- Experience designing around editorial content, ideally at a digital news publication or tech company.
- Experience creating visual graphic digital assets at-scale.
- Motion graphic and animation experience.
- Excellent written and verbal communication skills; comfortable presenting.
- Experience designing web products around user behavior and knowledge of how to use design to encourage engagement.
- Demonstrated ability to operate successfully across multiple groups and business owners; comfortable working in a collaborative environment.
- Knowledge of accessibility principles and best practices.
- Self-driven-enjoys taking responsibility and making things happen.
- Ability to work autonomously across numerous projects and comfortable working in a fast-paced environment where change is constant.
- Experience writing design requirements to front-end developers.
- Ability to communicate with front and back-end engineers to identify UX problems and collaborate to define paths to solutions.
- Has a mobile-first mindset-being able to set responsive breakpoints for various web layouts and be able to confidently recommend UI additions or hide elements across device viewports.
- Experience designing at-scale for international partner teams and scaling design systems and modular frameworks for localization to multiple countries and languages.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon Customer Service Representative
Posted today
Job Viewed
Job Description
We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of company offerings to better serve clients, adapt to shifting priorities and business needs, support the preparation and delivery of goods or services, assist with organizing, stocking, and general upkeep, along with respond promptly to inquiries and resolve basic issues, manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, follow safety procedures and company policies. To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Perks of the role may include competitive weekly pay, flexible scheduling, training provided, a supportive work environment, opportunities for advancement, and overtime when available.
Amazon Customer Service Representative
Posted today
Job Viewed
Job Description
We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of company offerings to better serve clients, adapt to shifting priorities and business needs, support the preparation and delivery of goods or services, assist with organizing, stocking, and general upkeep, along with respond promptly to inquiries and resolve basic issues, manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, follow safety procedures and company policies. To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Perks of the role may include competitive weekly pay, flexible scheduling, training provided, a supportive work environment, opportunities for advancement, and overtime when available.
Amazon Customer Service Representative
Posted today
Job Viewed
Job Description
We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of company offerings to better serve clients, adapt to shifting priorities and business needs, support the preparation and delivery of goods or services, assist with organizing, stocking, and general upkeep, along with respond promptly to inquiries and resolve basic issues, manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, follow safety procedures and company policies. To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Perks of the role may include competitive weekly pay, flexible scheduling, training provided, a supportive work environment, opportunities for advancement, and overtime when available.
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Amazon Customer Service Representative
Posted today
Job Viewed
Job Description
We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of company offerings to better serve clients, adapt to shifting priorities and business needs, support the preparation and delivery of goods or services, assist with organizing, stocking, and general upkeep, along with respond promptly to inquiries and resolve basic issues, manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, follow safety procedures and company policies. To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Perks of the role may include competitive weekly pay, flexible scheduling, training provided, a supportive work environment, opportunities for advancement, and overtime when available.
Amazon Customer Service Representative
Posted today
Job Viewed
Job Description
We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of company offerings to better serve clients, adapt to shifting priorities and business needs, support the preparation and delivery of goods or services, assist with organizing, stocking, and general upkeep, along with respond promptly to inquiries and resolve basic issues, manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, follow safety procedures and company policies. To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Perks of the role may include competitive weekly pay, flexible scheduling, training provided, a supportive work environment, opportunities for advancement, and overtime when available.
Amazon Customer Service Representative
Posted today
Job Viewed
Job Description
We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of company offerings to better serve clients, adapt to shifting priorities and business needs, support the preparation and delivery of goods or services, assist with organizing, stocking, and general upkeep, along with respond promptly to inquiries and resolve basic issues, manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, follow safety procedures and company policies. To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Perks of the role may include competitive weekly pay, flexible scheduling, training provided, a supportive work environment, opportunities for advancement, and overtime when available.