341 Service Agent jobs in Indianapolis
Customer Service Representative
Posted 22 days ago
Job Viewed
Job Description
Customer service representatives are responsible for interacting with customers to handle inquiries, resolve complaints, process orders, and provide information about products and services. They also maintain records of customer interactions and ensure customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities:
1. Respond to customer inquiries: Answer customer questions and concerns via phone, email, chat, or in-person.
2. Resolve customer complaints: Listen to customer issues and work to resolve them in a timely and professional manner.
3. Provide product or service information: Offer detailed information about products or services to customers.
4. Process orders and returns: Handle customer orders, returns, and exchanges.
5. Maintain customer records: Update customer information and records accurately.
6. Identify and escalate issues: Recognize and escalate complex or critical issues to supervisors or specialized teams.
7. Collaborate with internal teams: Work with internal teams, such as sales or operations, to resolve customer issues.
8. Meet performance metrics: Meet performance targets, such as response times, resolution rates, and customer satisfaction scores.
Qualifications:
Education & Experience:
1. High school diploma or equivalent: A basic educational requirement for most customer service roles.
2. Excellent communication skills: Strong verbal and written communication skills to effectively interact with customers.
3. Customer service skills: Ability to provide excellent customer service, handle complaints, and resolve issues.
4. Problem-solving skills: Ability to analyze problems and provide effective solutions.
Skills:
1. Communication skills: Verbal and written communication skills to effectively interact with customers.
2. Active listening: Ability to listen attentively and understand customer concerns.
3. Problem-solving skills: Ability to analyze problems and provide effective solutions.
4. Empathy and patience: Ability to remain calm and composed when dealing with difficult customers.
5. Customer focus: Prioritizing customer needs and providing excellent service.
6. Teamwork: Collaborating with internal teams to resolve customer issues.
7. Adaptability: Adapting to changing customer needs and priorities.
8. Software applications: Proficiency in software applications, such as CRM systems.
9. Data entry: Accurately entering customer information and records.
10. Technical knowledge: Familiarity with products or services offered by the company.
11. Time management: Managing multiple tasks and prioritizing responsibilities.
12. Attention to detail: Ensuring accuracy and attention to detail in customer interactions.
13. Positive attitude: Maintaining a positive and professional demeanor.
Work Environment:
- Office-based or remote (depending on company setup).
- May involve prolonged periods of sitting and typing.
- Repetitive tasks requiring focus and attention to detail.
Company Details
Guest Service Agent - Conrad Indianapolis
Posted 1 day ago
Job Viewed
Job Description
As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23-story tower has 241 rooms, 15,000 square feet of banquet space, and 3 food and beverage outlets. This includes The Capital Grille, Tastings - Wine Bar & Bistro, and in-room dinin _g._
+ **Classification:** Full-Time
+ **Shift:** Various - must be available to weekdays, weekends, and holidays.
**Want to learn more?** Hotel Website ( , Instagram , Facebook ( will I be doing?**
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**The Benefits** -Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to your pay when you need it through DailyPay
+ Medical Insurance Coverage - _for you and your family_
+ Mental Health Resources
+ Best-in-Class Paid Time Off (PTO)
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401(k)
+ Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
+ Debt-free education ( Access to a wide variety of educational credentials _(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)_
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
* _Available benefits may vary depending upon property-specific terms and conditions of employment._
#LI-JS3
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent - Conrad Indianapolis_
**Location:** _null_
**Requisition ID:** _HOT0BLOI_
**EOE/AA/Disabled/Veterans**
Help Desk Agent
Posted 1 day ago
Job Viewed
Job Description
**Job Title:** Help Desk Analyst
**Cayuse Company:** Cayuse Commercial Services
**Location:** Remote
**Pay Rate:** $15-$7 per hour
**The Work**
Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
**Key Responsibilities**
+ Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner.
+ Operates within established guidelines and procedures to independently deliver a full range of services to the customer.
+ Matches customer needs with current products and services and suggests new ones to target customer's unmet needs.
+ Use examples and analogies as appropriate to facilitate understanding.
+ Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client.
+ Aids in information to the customer in a prompt manner.
+ Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service.
+ Manage continuous improvement through ongoing collection of data and information regarding customer requirements.
+ Understands and responds to others using active listening skills and tactful communication.
+ Ability to perform first-line troubleshooting for customers.
+ Ability to resolve issues following the parameters and guidelines of the client.
+ Help new and developing team members.
+ Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable.
+ Other duties as assigned.
**Qualifications**
**Qualifications - Here's What You Need**
+ Requires a high school diploma or GED
+ Knowledge of and experience using various computer applications including Microsoft Office Suite
+ Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills Required:**
+ Must possess problem-solving skills.
+ Exceptional communication skills, both oral and written.
+ Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
+ Highly motivated with the ability to handle and manage multiple tasks at any one time.
+ Ability to forge new relationships, individual and teaming in nature.
+ Must be a Self-starter, that can work independently and as part of a team.
+ Ability to follow instructions for logging into a computer and launching various applications
+ Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text
+ Ability to successfully handle customer requests and document in work management tools and applications.
+ Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds.
+ Effective listening skills to include cognitive ability to locate and convey requested information
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills.
+ Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner.
+ Ability to handle sensitive and confidential information appropriately.
+ Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence.
+ Positive attitude; tolerance for dealing with difficult customers and stressful situations.
+ Dependable and accountable.
**Desired Qualifications:**
+ Experience in a customer service role.
+ Experience supporting customers in a virtual environment.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to:** Delivery Manager
**Working Conditions**
+ Professional remote office environment.
+ Ability to work Mon-Fri 8am to 5pm EST.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD 15.00 - USD 17.00 /Hr.
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**Location** _US-_
**ID** _103312_
**Category** _Customer Service/Support_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _Yes_
**Clearance Required** _None_
Help Desk Analyst 2
Posted 15 days ago
Job Viewed
Job Description
Work Location: REMOTE 100%
Bids can be over the Max Rate: NO
They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges. The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments. This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment. The position is required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements. They may also provide input for the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager and MCCS Associate Chief Information Officer.
Top 3 Skills:
Helpdesk Support
Windows Products
Email Migration.
Required Knowledge, Skills, and Abilities include, but not limited to:
Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all KVCC campuses, as well as project management concerning computer/lab replacement cycles.
Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.
Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.
Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).A
Ability to communicate effectively orally and in writing.
This is a short-term urgent project for the Helpdesk team for MCC. They need assistance with the new Fall Semester's student volume.
All positions will work remotely. They will need to have their own Window 10 or 11 computer and a smartphone. We will issue a Microsoft A5 license with a Teams Phone number for the duration of the engagement. They will answer phone calls using Teams from their PC.
Sped test results from the work location will be required with all bid submissions.
Help Desk Analyst II
Posted 1 day ago
Job Viewed
Job Description
We are looking for a skilled Help Desk Analyst II to join our team in Indianapolis. In this role, you will provide technical support, troubleshoot system issues, and ensure seamless technology operations across various platforms and devices. If you excel in resolving complex technical challenges and delivering exceptional customer service, we encourage you to apply.
Responsibilities:
- Provide technical support for a variety of systems, including Android devices, Apple devices, and Mac computers.
- Troubleshoot and resolve issues related to Cisco and Citrix technologies.
- Manage user accounts and permissions using Active Directory.
- Perform hardware and software installations, upgrades, and configurations.
- Support deployment efforts for new systems and technologies.
- Ensure accurate documentation of technical issues and resolutions.
- Implement configuration management practices to maintain system integrity.
- Collaborate with team members to address and resolve IT-related concerns.
- Deliver training and guidance to users on technology best practices.
- Monitor system performance and proactively address potential issues.
Requirements - Proven experience with Android development and device support.
- Familiarity with Cisco and Citrix technologies.
- Proficiency in managing Mac computers and Apple devices.
- Strong knowledge of Microsoft systems and Active Directory.
- Hands-on experience with computer hardware and software configurations.
- Ability to support deployment and implementation processes.
- Solid understanding of configuration management principles.
- Excellent problem-solving skills and attention to detail. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Clinical Help Desk Administrative Coordinator - Remote
Posted 7 days ago
Job Viewed
Job Description
Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the Oregon MED (Mental Emotional Disabilities) project. The Clinical Admin will handle administrative help desk duties such as answering phone calls, scheduling appointments/assessments, emails, faxes, follow-ups and reviewing documentation.
About the Program: We partnered with Oregon DHS manages in-person eligibility reviews for people that may be experiencing mental illness along with possible physical needs for the Aging and People with Disabilities (APD) Program. Through the mental or emotional disorders (MED) Review Process, we give DHS accurate review recommendations of an individual's primary need for services. Our assessment enables DHS to make informed program eligibility decisions based on a clear and accurate understanding of which programs may best address an individuals unique needs.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation -Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently
Minimum Requirements
- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred
- Minimum of three (3) years of experience in customer service supporting clients in fast-paced, healthcare or administrative environments, with a focus on problem resolution and clear communication.
Preferred Requirements
- Skilled in creating and maintaining schedules for multiple individuals
- Strong ability to multitask and adapt to changing priorities
Home Office Requirements
- Maximus provides company-issued computer equipment and cell phone
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace
#ClinicalServices #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
14.00
Maximum Salary
$
19.20
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