181,162 Human Resources jobs in the United States

The Customer Service Representative is the primary point of contact for customers seeking assistance with products, services, or issues. This role involves providing high-quality support, handling inquiries, processing orders, and ensuring the satisfaction of all customers.

• Customer Interaction :
   
  • Answer inbound customer calls, emails, and chats promptly and professionally.
    
  • Address customer inquiries and concerns regarding products, services, billing, and policies.
    
• Problem Resolution :
   
  • Handle customer complaints, taking appropriate action to resolve issues and escalate when needed.
    
• Order Processing :
   
  • Assist customers with placing orders, processing returns or exchanges, and ensuring accurate order fulfillment.
    
• Sales Support :
   
  • Promote new products, services, or special promotions to customers when appropriate.
    
• Team Collaboration :
   
  • Work closely with other team members and departments (e.g., sales, technical support) to provide the best solutions for customers.
    
• Customer Feedback :
   
  • Gather and report customer feedback and insights to help improve products, services, and customer service processes.
    
• Adhere to Policies :
   
  • Comply with company policies, procedures, and regulatory requirements during all customer interactions.
    High school diploma or equivalent (required).
    

Requirements

RequirementsPrevious experience in customer service, retail, or call center environments is preferred.

• Ability to communicate complex information clearly and in a friendly manner.
  
• Comfortable using customer service software, CRM systems, and other relevant tools.
  
• Ability to learn new technologies or software.
  
• Calm and patient when interacting with customers, especially in challenging situations.
  

Join Our Team: Become a Remote Customer Support Hero!

Make a Real Difference Every Day
At BrandCoven, we're on a mission to revolutionize customer support by creating unforgettable experiences that build trust and loyalty. We're looking for passionate remote Customer Support Associates to join our vibrant team and be the heart of our mission!

Your job duties:

• Connect with customers via phone, email, or chat to provide thoughtful solutions
• Collaborate with teams to ensure seamless issue resolution
• Advocate for customers and drive continuous improvement

• Champion customer feedback and ideas to shape our services and drive innovation

  Why Join Us:

• Visionary culture that values innovation and empathy
• Opportunities for personalized growth and development, specialized training, and clear career pathways

• Supportive environment with like-minded professionals - who value teamwork, mutual respect, and celebrating wins together

  We're Looking For:

• Passionate about helping others
• Excellent communication skills
• Problem-solving skills and a positive attitude

Join Our Team!
At BrandCoven, every interaction is an opportunity to create meaningful impact. Apply now and become part of a team that's shaping the future of customer support!

We are seeking a detail-oriented Proofreader to review and refine written content for accuracy, clarity, and consistency. The ideal candidate has a strong command of grammar, spelling, and punctuation, with a keen eye for detail. You will ensure all materials are polished, error-free, and aligned with the intended style and tone.

Responsibilities:

• Review, edit, and proofread written documents for grammar, punctuation, and spelling errors.
• Ensure consistency in formatting, style, and tone across projects.
• Identify and correct errors in sentence structure, word choice, and flow.
• Collaborate with writers or editors when needed to clarify meaning or intent.
• Deliver high-quality, polished content within deadlines.

Requirements:

• Proven experience as a proofreader, editor, or similar role.
• Excellent knowledge of English grammar, syntax, and usage.
• Strong attention to detail and ability to spot errors quickly.
• Familiarity with style guides (APA, Chicago, MLA, etc.) is a plus.
• Ability to work independently and meet deadlines.

Benefits:

• Flexible remote work.
• Competitive pay per project/assignment.
• Opportunity to work on diverse and creative content.

Our company is searching for a professional office clerk to oversee all administrative and clerical duties. If you are a detail-oriented professional with proven clerical experience, we want you. In this position, you will play an important part in assuring our company’s daily office operations run smoothly.

Your duties will include answering telephones, distributing mail, recording minutes, and maintaining company files. To succeed in this role, you must be a reliable and self-motivated professional with excellent organizational skills. Our ideal candidate will also be familiar with basic bookkeeping and office administration processes.Responsibilities:

• Record minutes of meetings and transcripts.
• Answer the telephone, distribute messages, and redirect calls to the appropriate department.
• Maintain company files and records to ensure they remain updated.
• Manage basic bookkeeping duties.
• Prepare and mail bills, contracts, and invoices.
• Help with office management and organization processes.
• Track inventory of office supplies and inform the management about any shortages.
• Plan and book travel arrangements and venues for company events.
• Schedule meetings and plan various department activities and calendars.Requirements:
• High school diploma or equivalent qualification.
• A minimum of 2 years’ experience in a clerical position.
• Strong knowledge of office procedures and basic accounting processes.
• Proficiency with MS Office.
• Outstanding communication and organizational skills.
• Must be a fast typist with excellent multi-tasking abilities

Company Overview:
We are seeking a highly organized and detail-oriented Customer Service to join our growing team. This role is crucial for maintaining accurate records and ensuring smooth data management within our systems. If you are fast, accurate, and reliable with data input, we’d love to hear from you.

Job Responsibilities:
* Input and update data accurately into databases, spreadsheets, and company systems.
* Verify accuracy of data before entering it into systems.
* Maintain and update filing systems for paper and electronic documents.
* Review data for errors, inconsistencies, or incomplete information.
* Conduct regular data audits and generate reports as required.
* Retrieve data from the database or electronic files as requested.
* Respond to requests for information and access relevant files.
* Maintain confidentiality of sensitive information.
* Communicate with internal departments to verify or clarify data.
* Assist with general administrative tasks as needed.

Qualifications:
* High school diploma or equivalent; associate or bachelor’s degree preferred.
* Proven experience as a data entry clerk or similar position is an advantage.
* Familiarity with administrative duties and office procedures.
* Strong knowledge of Microsoft Office Suite (especially Excel and Word).
* Experience using data entry software or ERP systems is a plus.
* Typing speed of at least 50 WPM with a high level of accuracy.

Key Skills:
* Excellent attention to detail and accuracy.
* Fast and accurate typing skills.
* Strong organizational and time management abilities.
* Ability to handle confidential information with integrity.
* Good communication skills, both written and verbal.
* Self-motivated with the ability to work independently or as part of a team.
* Problem-solving skills and the ability to spot data inconsistencies.
* Basic understanding of databases and spreadsheets.

Working Conditions:
* Remote environment, depending on company setup.
* Regular working hours, with occasional overtime during peak periods.
* Requires long periods of sitting and working at a computer.

Compensation and Benefits:
* Health, Dental, and Vision Insurance
* 401(k) with company match
* Paid Time Off
• • Professional development opportunities

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:

High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

Responsible for managing a whole lot of incoming and outgoing calls in the organization

Build long-lasting relationships with customers

Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank

Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels

Make use of available opportunity to sell or advertise products to customers

Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues

Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems

Route calls to the appropriate channel(s)

Move complex issues or complaints to supervisors

Willing to work during extended odd hours and/or during holiday periods.

Requirements – Skills, Abilities, and Knowledge – for Call Center Agent Role

If you are applying to work as a call center agent, the requirements and qualifications you may be expected to meet by most employers include the following:

Must possess good communication skills, especially for listening. This is necessary in a bid to ensure a clear retrieval and passage of information to customers

Must have good interpersonal skills to enable an easy flow with customers at all times

Must be able to multi-task and manage time properly and effectively

Must be able to adapt to different situations and individuals

Ability to prioritize in the face of multiple tasks or assignments

Ability to work as part of a team if need be

Ability to work with little or no supervision

Must be self-driven at all times

Must have good knowledge of customer relationship or customer service practices

We are seeking a dedicated and personable Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing support, answering inquiries, and resolving issues with professionalism and efficiency. If you have excellent communication skills and a passion for helping people, we’d love to meet you!

• Answer incoming calls, emails, and chats in a professional and friendly manner
• Provide accurate information regarding products, services, and order status
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
• Maintain customer records by updating account information in the CRM system
• Process orders, forms, applications, and requests
• Collaborate with internal departments to resolve customer concerns
• Meet or exceed performance metrics including customer satisfaction, response time, and issue resolution
• Stay up to date on product knowledge and company policies

• High school diploma or GED required; associate or bachelor's degree preferred
• Previous experience in customer service, call center, or related field preferred
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and work in a fast-paced environment
• Proficient in using computers, email, and customer relationship management (CRM) software
• Positive attitude and problem-solving skills
• Bilingual (optional, based on business needs)

• Competitive pay
• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k) with company match
• Opportunities for advancement and professional development
• Supportive and inclusive team environment

Schedule: [Monday to Friday, Weekends as needed, Flexible hours, etc.]
Remote Work: [On-site/Hybrid/Remote – adjust based on your setup]

If you are passionate about helping others and want to be part of a customer-focused team, apply now with your resume!

We are seeking a friendly, professional, and solution-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner.
• Resolve product, service, or billing issues by clarifying concerns, determining solutions, and following up to ensure satisfaction.
• Maintain accurate records of customer interactions in the company’s system.
• Provide information about products, services, promotions, and policies.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Process orders, returns, and account updates accurately.
• Contribute to achieving customer satisfaction and retention goals.
• Continuously update knowledge of company products, services, and policies.

Required Skills & Qualifications:

• Strong communication and active listening skills.
• Patience, empathy, and professionalism when handling difficult situations.
• Problem-solving and conflict resolution abilities.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Computer proficiency (CRM systems, Microsoft Office, or similar).
• Team-oriented with a customer-first mindset.

Education & Experience Requirements:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred.
• 1–2 years of experience in customer service, call center, or retail support roles is preferred (entry-level candidates with strong interpersonal skills may be considered).
• Familiarity with CRM software or call center tools is an advantage.