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We are seeking a highly motivated and empathetic Remote Customer Service Representative to join our growing team. As the first point of contact for our customers, you will provide exceptional service by addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.

This is a remote position available across all Canadian provinces and territories , allowing you to work from the comfort of your home while supporting a diverse and inclusive customer base.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or social media
• Provide product and service information, troubleshooting support, and order assistance
• Handle and resolve customer complaints with professionalism and empathy
• Document customer interactions and escalate issues as needed
• Maintain up-to-date knowledge of company products, services, and policies

Requirements:

• High school diploma or equivalent (post-secondary education is an asset)
• Minimum 1 year of customer service experience (remote experience preferred)
• Excellent communication skills in English (French is a strong asset)
• Ability to multitask and navigate various software tools
• Reliable internet connection and a quiet, distraction-free workspace

What We Offer – Canadian Benefits:

1. Extended Health & Dental Coverage – Comprehensive plans including vision, mental health services, and prescriptions
2. RRSP Matching Program – Invest in your future with employer-matched Registered Retirement Savings Plan contributions
3. Paid Time Off & Statutory Holidays – Generous PTO plus all federal and provincial holidays recognized
4. Work-From-Home Stipend – Monthly allowance for internet, phone, or home office expenses

We are seeking friendly, organized, and dependable individuals to join our team as Customer Service Representatives . This is an excellent opportunity for entry-level applicants who are eager to build valuable skills in office and administrative support. You’ll be the first point of contact for customers, helping answer questions, process orders, and ensure a smooth customer experience.

• Greet and assist customers in person, via phone, and by email
• Provide accurate information about products, services, and order status
• Resolve customer issues professionally and efficiently
• Maintain records of customer interactions
• Support administrative tasks such as filing, data entry, and managing documents
• Collaborate with team members to improve customer service processes

• High school diploma or GED required
• Strong communication and interpersonal skills
• Basic computer skills (email, data entry, Microsoft Office/Google Docs)
• Ability to stay organized and handle multiple tasks
• Positive attitude and willingness to learn
• No previous experience required—training will be provided

• Competitive hourly pay
• On-the-job training
• Opportunities for career growth
• A supportive and inclusive team environment
• Flexible scheduling options

Our goal is to offer exceptional service and products to enable our customers to achieve professional-quality results. We are committed to maintaining a supportive and dynamic work environment for our employees.

Role Description
This is a full-time on-site role for a Remote Customer Service/Administrative Assistant.

The Customer Service/Administrative Assistant will manage day-to-day administrative tasks, handle phone calls, emails, order processing, and ensure effective communication with customers. Responsibilities include providing executive administrative assistance, managing clerical duties, and offering exceptional customer service support.

Qualifications
Experience in Administrative Assistance and Clerical Skills
Strong Phone Etiquette and Communication skills
Ability to provide Executive Administrative Assistance
Excellent organizational and multitasking abilities
Proficiency in office software and technology (Word, Excel)
Ability to work in a fast-paced environment and prioritize tasks effectively
High school diploma or equivalent; additional qualifications in office administration are a plus.
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Shift:

8 hour shift
Day shift
Experience:

We are seeking a highly organized, proactive, and tech-savvy Remote Executive Assistant to support our executive team. The ideal candidate will be skilled in managing calendars, coordinating meetings, handling communications, and ensuring the smooth operation of day-to-day executive activities—while working independently in a remote environment.

• Manage and maintain the executive’s calendar, including scheduling appointments, meetings, and travel
• Handle confidential information with discretion
• Prepare and edit correspondence, reports, presentations, and other documents
• Coordinate meetings and take detailed meeting minutes
• Act as a liaison between the executive and internal/external stakeholders
• Monitor and manage email inbox; draft responses where appropriate
• Organize and maintain digital files and records
• Conduct research and compile data as needed
• Assist with personal tasks and errands, as requested (if applicable)
• Track and manage projects, deadlines, and action items

• Proven experience as an Executive Assistant, Virtual Assistant, or similar role
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Tech-savvy; proficient in Google Workspace (or Microsoft 365), Zoom, Slack, and project management tools like Asana, Trello, or Monday.com
• Ability to work independently with minimal supervision
• High level of discretion and confidentiality
• Comfortable working across different time zones, if required

• Experience supporting C-level executives
• Bachelor's degree or equivalent experience
• Familiarity with CRM software (e.g., Salesforce, HubSpot)
• Strong attention to detail and problem-solving skills

Our customer service representatives assist our sales team with prompt quoting and customer service for new and existing customers. We are looking for a motivated individual with excellent written and verbal communication skills, strong computer skills, and the ability to work in a team environment.

We offer a pleasant work environment, competitive compensation, and a complete benefit structure, which includes paid vacation and holidays, health care, dental, vision, 401K retirement plan and a flexible spending plan.

Job specifications / position details:

• Full Time/Part Time
• Office
• First Shift

We Offer:

• Pleasant work environment (Climate controlled)
• Competitive compensation with Annual Bonus Program
• Night shift premium
• Complete benefit package including:
  • Paid vacation
  • 9 Paid holidays
  • 401K retirement plan with Company Match
  • Health Benefits including health care, dental, vision and flexible spending account
  • Company Paid Life Insurance

Join our, friendly, homely family-oriented team with pleasant working conditions in a modern, well-maintained, air conditioned facility.

Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Smithfield site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

What to expect…

As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.

• Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
• In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
• Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
• This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

• Ability to establish rapport and relationships through effective communication
• Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
• Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
• Proficiency in navigating and troubleshooting basic technology issues or systems.
• Handle a variety of situations and conversations driving towards a resolution suitable for all
• Self-motivated teammate with strong social skills who brings energy and passion to the team
• Minimum 1 year of customer service experience
• High School diploma or GED required

The Value You Deliver

• A passion for helping people
• Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
• Provide outstanding customer service and communication via voice or digital channels

Note: Fidelity is not providing immigration sponsorship for this position

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours: Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift between the hours of 10am – Midnight EST

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Smithfield site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

What to expect…

As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.

• Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
• In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
• Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
• This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

• Ability to establish rapport and relationships through effective communication
• Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
• Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
• Proficiency in navigating and troubleshooting basic technology issues or systems.
• Handle a variety of situations and conversations driving towards a resolution suitable for all
• Self-motivated teammate with strong social skills who brings energy and passion to the team
• Minimum 1 year of customer service experience
• High School diploma or GED required

The Value You Deliver

• A passion for helping people
• Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
• Provide outstanding customer service and communication via voice or digital channels

Note: Fidelity is not providing immigration sponsorship for this position

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours: Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift between the hours of 10am – Midnight EST

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Smithfield site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

What to expect…

As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.

• Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
• In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
• Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
• This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

• Ability to establish rapport and relationships through effective communication
• Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
• Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
• Proficiency in navigating and troubleshooting basic technology issues or systems.
• Handle a variety of situations and conversations driving towards a resolution suitable for all
• Self-motivated teammate with strong social skills who brings energy and passion to the team
• Minimum 1 year of customer service experience
• High School diploma or GED required

The Value You Deliver

• A passion for helping people
• Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
• Provide outstanding customer service and communication via voice or digital channels

Note: Fidelity is not providing immigration sponsorship for this position

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours: Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift between the hours of 10am – Midnight EST

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.