The FMCG sector in the US is a dynamic and competitive market, driven by consumer demand for convenience and quality. Companies in this industry focus on rapid product turnover and innovative marketing strategies.2 Fmcg jobs in the United States
Fmcg - Customer Support
Remote
$70000 - $80000 per year
Romero Roofing & Siding
Posted 16 days ago
Job Viewed
Job Description
Key Responsibilities :
- Provide Excellent Customer Support :
- Respond to customer inquiries through multiple channels (email, phone, chat, and social media).
- Handle a high volume of customer queries while maintaining quality of service.
- Diagnose issues, provide solutions, and ensure customers receive timely resolutions.
- Product Expertise and Troubleshooting :
- Use in-depth product knowledge to guide customers through technical issues or challenges they may be facing.
- Troubleshoot technical problems, escalating issues to the relevant departments when needed.
- Assist customers with basic to intermediate technical issues, guiding them step-by-step toward a solution.
- Feedback and Issue Resolution :
- Capture, track, and resolve customer complaints and escalate issues as needed.
- Provide feedback from customers to the product and engineering teams to enhance our offerings.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Documentation and Reporting :
- Keep records of customer interactions and issues, documenting all details accurately in our CRM system.
- Generate reports on recurring issues, customer sentiment, and areas for improvement.
- Contribute to the creation of support materials, FAQs, and troubleshooting guides for customers.
- Customer Education :
- Provide training, guides, and educational resources to help customers understand and get the most out of our products.
- Educate customers on new features, updates, or changes to the product or service.
- Maintain Customer Satisfaction :
- Ensure all customer concerns are resolved in a timely manner with empathy and professionalism.
- Go the extra mile to ensure that customers leave every interaction satisfied and confident with the solution.
- Collaborate with Cross-functional Teams :
- Work closely with product, engineering, and sales teams to ensure smooth workflows for issue resolution.
- Collaborate with other support team members to share knowledge and best practices.
- Continuous Improvement :
- Stay up-to-date with product features, industry trends, and customer needs.
- Identify opportunities to improve processes, workflows, and the overall customer experience.
Company Details
Roof Repair : Fixing leaks, storm damage, or worn-out shingles. Emergency roof repair for immediate issues. Roof Replacement : Removing the old roof and installing a new one (could involve asphalt shingles, metal roofing, etc.). Roof Installation : Installation for new buildings or homes. Expertise in different types of roofing materials (e.g., tile, asphalt, slate, metal). Maintenance & Inspections : Regular roof check-ups to prevent future damage. Cleaning gutters, inspecting for leaks, and checking the structure for wear. Storm Damage Services : Specializing in repairs after severe weather (wind, hail, snow). Commercial Roofing : Many roofing companies also serve business properties, providing larger-scale installations and repairs.
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