21,336 Insurance jobs in the United States

Key Responsibilities
Customer Communication: Manage inbound and outbound calls, emails, live chats, and social media messages promptly and professionally. Accurately document all customer interactions.
Order & Shipment Support: Assist customers with order placement, shipment tracking, delivery scheduling, and address updates. Resolve delivery delays, damages, or return issues efficiently.
Issue Resolution: Research and resolve customer complaints by identifying root causes and providing timely, effective solutions. Follow up to ensure customer satisfaction and maintain clear case documentation.
Account Management: Update customer profiles, process billing inquiries, and handle credit or adjustment requests within the ERP/CRM system.
Process Improvement: Identify opportunities to improve service workflows, contribute to knowledge-base and FAQ updates, and provide feedback to operations for continuous improvement.
Performance Excellence: Meet or exceed KPIs for handling time, first-contact resolution, customer satisfaction, and service-level compliance.
Team Collaboration: Work cross-functionally with logistics, finance, and IT teams to resolve complex issues. Participate in team huddles, training, and ongoing development sessions.
Required Qualifications & Skills
Education: High school diploma or GED required; associate degree or higher preferred.
Experience: 1–2 years of customer service experience in logistics, e-commerce, or a related industry (entry-level candidates with strong communication skills are encouraged to apply).
Technical Skills: Proficiency with CRM and ticketing systems (e.g., Salesforce, HubSpot, Zendesk) and Microsoft Office Suite. Familiarity with logistics or shipping processes is a plus.
Communication: Excellent written and verbal English communication skills.
Soft Skills: Strong active listening, empathy, problem-solving, and conflict-resolution abilities. Calm under pressure and highly collaborative in a team setting.
What We Offer
Competitive base pay plus quarterly performance bonuses
Comprehensive health, dental, and vision insurance
Paid time off and company holidays
Structured onboarding and continuous training programs
Supportive, growth-focused work environment with clear career progression

• Customer Communication: Manage inbound and outbound calls, emails, live chats, and social media messages promptly and professionally. Accurately document all customer interactions.
• Order & Shipment Support: Assist customers with order placement, shipment tracking, delivery scheduling, and address updates. Resolve delivery delays, damages, or return issues efficiently.
• Issue Resolution: Research and resolve customer complaints by identifying root causes and providing timely, effective solutions. Follow up to ensure customer satisfaction and maintain clear case documentation.
• Account Management: Update customer profiles, process billing inquiries, and handle credit or adjustment requests within the ERP/CRM system.
• Process Improvement: Identify opportunities to improve service workflows, contribute to knowledge-base and FAQ updates, and provide feedback to operations for continuous improvement.
• Performance Excellence: Meet or exceed KPIs for handling time, first-contact resolution, customer satisfaction, and service-level compliance.
• Team Collaboration: Work cross-functionally with logistics, finance, and IT teams to resolve complex issues. Participate in team huddles, training, and ongoing development sessions.

• Education: High school diploma or GED required; associate degree or higher preferred.
• Experience: 1–2 years of customer service experience in logistics, e-commerce, or a related industry (entry-level candidates with strong communication skills are encouraged to apply).
• Technical Skills: Proficiency with CRM and ticketing systems (e.g., Salesforce, HubSpot, Zendesk) and Microsoft Office Suite. Familiarity with logistics or shipping processes is a plus.
• Communication: Excellent written and verbal English communication skills.
• Soft Skills: Strong active listening, empathy, problem-solving, and conflict-resolution abilities. Calm under pressure and highly collaborative in a team setting.

• Competitive base pay plus quarterly performance bonuses
• Comprehensive health, dental, and vision insurance
• Paid time off and company holidays
• Structured onboarding and continuous training programs
• Supportive, growth-focused work environment with clear career progression

Key Responsibilities
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Education:* Minimum OND/HND or Bachelor’s degree in Business, Communications, or related field.
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

CUSTOMER SERVICE REPRESENTATIVE

KEY RESPONSIBILITIES

Inbound & Outbound Communication - handle phone calls, emails, live-chat inquiries, and social-media messages promptly and professionally; maintain accurate call logs and ticket records.

Order & Shipment Support - assist customers with order placement, tracking, delivery scheduling, and address changes; resolve issues such as delays, damages, or returns.

Problem Resolution - investigate complaints, identify root causes, and provide timely solutions; follow up to ensure customer satisfaction and document resolution steps.

Account Management - update customer profiles, process billing inquiries, and manage credit-note requests in the ERP system.

Process Improvement - suggest enhancements to service procedures, contribute to FAQ/knowledge-base updates, and share feedback with the operations team.

Performance Metrics - meet KPI targets for average handling time, first-call resolution, customer satisfaction scores, and SLA compliance.

Team Collaboration - coordinate with logistics, finance, and IT departments to resolve cross-functional issues; participate in daily huddles and training sessions.

What We Offer

• Competitive salary + quarterly performance bonus.
• Comprehensive health, dental, and vision insurance.
• Structured onboarding and ongoing training programs.
• Friendly, growth-oriented work environment with clear career pathways.

We are seeking a Customer Service Representative to join our team and be the first point of contact for our customers. The ideal candidate will be responsible for delivering excellent customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction across multiple channels including phone, email, and chat.

• Respond to customer inquiries promptly via phone, email, chat, or social media.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Resolve product or service issues by clarifying customer concerns, determining the cause, and offering the best solution.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure resolution and satisfaction.
• Maintain customer records by updating account information.
• Escalate unresolved issues to the appropriate departments or managers.
• Meet personal/customer service team goals and call handling quotas.
• Stay up to date with product knowledge, policies, and system updates.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices.
• Problem-solving attitude and ability to stay calm under pressure.

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Retirement plan options
• Career advancement opportunities

We are seeking a motivated and customer-focused Work From Home Customer Service Representative to join our team. The ideal candidate will have a passion for helping customers and a commitment to providing exceptional service. This role involves assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. You will be responsible for maintaining a high level of professionalism and efficiency in all interactions.

Responsibilities
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints with empathy and efficiency
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve customer service processes
Provide feedback to management on customer needs and potential improvements

Qualifications
No Experience experience in customer service or a related field
Strong communication and interpersonal skills
Ability to work independently and manage time effectively
Proficiency in using customer service software and tools
A positive attitude and a commitment to customer satisfaction

Benefits
Competitive salary
Flexible working hours
Opportunities for professional growth and development
Supportive and collaborative work environment
Health and wellness programs

Location: Remote (United States, 

Our purpose is: Shaping Your Better Tomorrow. Together. Today.® It’s the standard we live by and reflects what we hold important as both a firm and as individuals.

Open positions:
Database Administrator
Sample Job
Customer Service Representative
Work From Home Data Entry Clerk - Full time / Part time

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The Customer Service Representative is the primary point of contact for customers seeking assistance with products, services, or issues. This role involves providing high-quality support, handling inquiries, processing orders, and ensuring the satisfaction of all customers.

• Customer Interaction :
   
  • Answer inbound customer calls, emails, and chats promptly and professionally.
    
  • Address customer inquiries and concerns regarding products, services, billing, and policies.
    
• Problem Resolution :
   
  • Handle customer complaints, taking appropriate action to resolve issues and escalate when needed.
    
• Order Processing :
   
  • Assist customers with placing orders, processing returns or exchanges, and ensuring accurate order fulfillment.
    
• Sales Support :
   
  • Promote new products, services, or special promotions to customers when appropriate.
    
• Team Collaboration :
   
  • Work closely with other team members and departments (e.g., sales, technical support) to provide the best solutions for customers.
    
• Customer Feedback :
   
  • Gather and report customer feedback and insights to help improve products, services, and customer service processes.
    
• Adhere to Policies :
   
  • Comply with company policies, procedures, and regulatory requirements during all customer interactions.
    High school diploma or equivalent (required).
    

Requirements

RequirementsPrevious experience in customer service, retail, or call center environments is preferred.

• Ability to communicate complex information clearly and in a friendly manner.
  
• Comfortable using customer service software, CRM systems, and other relevant tools.
  
• Ability to learn new technologies or software.
  
• Calm and patient when interacting with customers, especially in challenging situations.
  

Our company is searching for a professional office clerk to oversee all administrative and clerical duties. If you are a detail-oriented professional with proven clerical experience, we want you. In this position, you will play an important part in assuring our company’s daily office operations run smoothly.

Your duties will include answering telephones, distributing mail, recording minutes, and maintaining company files. To succeed in this role, you must be a reliable and self-motivated professional with excellent organizational skills. Our ideal candidate will also be familiar with basic bookkeeping and office administration processes.Responsibilities:

• Record minutes of meetings and transcripts.
• Answer the telephone, distribute messages, and redirect calls to the appropriate department.
• Maintain company files and records to ensure they remain updated.
• Manage basic bookkeeping duties.
• Prepare and mail bills, contracts, and invoices.
• Help with office management and organization processes.
• Track inventory of office supplies and inform the management about any shortages.
• Plan and book travel arrangements and venues for company events.
• Schedule meetings and plan various department activities and calendars.Requirements:
• High school diploma or equivalent qualification.
• A minimum of 2 years’ experience in a clerical position.
• Strong knowledge of office procedures and basic accounting processes.
• Proficiency with MS Office.
• Outstanding communication and organizational skills.
• Must be a fast typist with excellent multi-tasking abilities

Company Overview:
We are seeking a highly organized and detail-oriented Customer Service to join our growing team. This role is crucial for maintaining accurate records and ensuring smooth data management within our systems. If you are fast, accurate, and reliable with data input, we’d love to hear from you.

Job Responsibilities:
* Input and update data accurately into databases, spreadsheets, and company systems.
* Verify accuracy of data before entering it into systems.
* Maintain and update filing systems for paper and electronic documents.
* Review data for errors, inconsistencies, or incomplete information.
* Conduct regular data audits and generate reports as required.
* Retrieve data from the database or electronic files as requested.
* Respond to requests for information and access relevant files.
* Maintain confidentiality of sensitive information.
* Communicate with internal departments to verify or clarify data.
* Assist with general administrative tasks as needed.

Qualifications:
* High school diploma or equivalent; associate or bachelor’s degree preferred.
* Proven experience as a data entry clerk or similar position is an advantage.
* Familiarity with administrative duties and office procedures.
* Strong knowledge of Microsoft Office Suite (especially Excel and Word).
* Experience using data entry software or ERP systems is a plus.
* Typing speed of at least 50 WPM with a high level of accuracy.

Key Skills:
* Excellent attention to detail and accuracy.
* Fast and accurate typing skills.
* Strong organizational and time management abilities.
* Ability to handle confidential information with integrity.
* Good communication skills, both written and verbal.
* Self-motivated with the ability to work independently or as part of a team.
* Problem-solving skills and the ability to spot data inconsistencies.
* Basic understanding of databases and spreadsheets.

Working Conditions:
* Remote environment, depending on company setup.
* Regular working hours, with occasional overtime during peak periods.
* Requires long periods of sitting and working at a computer.

Compensation and Benefits:
* Health, Dental, and Vision Insurance
* 401(k) with company match
* Paid Time Off
• • Professional development opportunities