22,594 Insurance jobs in the United States

Job Description
We're in search of a meticulous Virtual Online Customer service representative to become a part of our team. The perfect candidate will be tasked with entering, revising, and upholding precise data within our database systems.

Responsibilities
1. Respond to customer inquiries via email, chat, or phone.
2. Resolve product or service issues promptly and professionally.
3. Guide customers through processes, troubleshooting, or usage instructions.
4. Process returns, refunds, and exchanges when necessary.
5. Maintain accurate records of interactions using CRM software.
6. Follow up with customers to ensure issue resolution and satisfaction.
7. Escalate unresolved issues to appropriate departments.
8. Meet or exceed performance metrics like response time and customer satisfaction.
9. Update knowledge of company products, policies, and procedures regularly.
10. Provide feedback to improve customer service processes and tools.

Qualifications
1. High school diploma or equivalent (Bachelor’s degree is a plus).
2. Proven experience in customer service or a related role.
3. Strong written and verbal communication skills.
4. Excellent problem-solving and conflict resolution abilities.
5. Patience, empathy, and a customer-first mindset.
6. Proficiency with CRM tools (e.g., Zendesk, Freshdesk, Salesforce).
7. Ability to type efficiently and accurately.
8. Comfortable working independently in a remote environment.
9. Reliable high-speed internet and a quiet home office setup.
10. Ability to work flexible hours, including weekends or evenings if needed.

Work Environment: This role primarily operates in a remote setting, The Virtual Online Customer service representative should be comfortable working in a fast-paced environment and meeting with clients outside of standard office hours when necessary.

Job Description
We're in search of a meticulous Virtual Online Customer service representative to become a part of our team. The perfect candidate will be tasked with entering, revising, and upholding precise data within our database systems.

Responsibilities
1. Respond to customer inquiries via email, chat, or phone.
2. Resolve product or service issues promptly and professionally.
3. Guide customers through processes, troubleshooting, or usage instructions.
4. Process returns, refunds, and exchanges when necessary.
5. Maintain accurate records of interactions using CRM software.
6. Follow up with customers to ensure issue resolution and satisfaction.
7. Escalate unresolved issues to appropriate departments.
8. Meet or exceed performance metrics like response time and customer satisfaction.
9. Update knowledge of company products, policies, and procedures regularly.
10. Provide feedback to improve customer service processes and tools.

Qualifications
1. High school diploma or equivalent (Bachelor’s degree is a plus).
2. Proven experience in customer service or a related role.
3. Strong written and verbal communication skills.
4. Excellent problem-solving and conflict resolution abilities.
5. Patience, empathy, and a customer-first mindset.
6. Proficiency with CRM tools (e.g., Zendesk, Freshdesk, Salesforce).
7. Ability to type efficiently and accurately.
8. Comfortable working independently in a remote environment.
9. Reliable high-speed internet and a quiet home office setup.
10. Ability to work flexible hours, including weekends or evenings if needed.

Work Environment: This role primarily operates in a remote setting, The Virtual Online Customer service representative should be comfortable working in a fast-paced environment and meeting with clients outside of standard office hours when necessary.

Job Description
We're in search of a meticulous Remote Online Customer service representative to become a part of our team. The perfect candidate will be tasked with entering, revising, and upholding precise data within our database systems.

Responsibilities
1. Respond to customer inquiries via email, chat, or phone.
2. Resolve product or service issues promptly and professionally.
3. Guide customers through processes, troubleshooting, or usage instructions.
4. Process returns, refunds, and exchanges when necessary.
5. Maintain accurate records of interactions using CRM software.
6. Follow up with customers to ensure issue resolution and satisfaction.
7. Escalate unresolved issues to appropriate departments.
8. Meet or exceed performance metrics like response time and customer satisfaction.
9. Update knowledge of company products, policies, and procedures regularly.
10. Provide feedback to improve customer service processes and tools.

Qualifications
1. High school diploma or equivalent (Bachelor’s degree is a plus).
2. Proven experience in customer service or a related role.
3. Strong written and verbal communication skills.
4. Excellent problem-solving and conflict resolution abilities.
5. Patience, empathy, and a customer-first mindset.
6. Proficiency with CRM tools (e.g., Zendesk, Freshdesk, Salesforce).
7. Ability to type efficiently and accurately.
8. Comfortable working independently in a remote environment.
9. Reliable high-speed internet and a quiet home office setup.
10. Ability to work flexible hours, including weekends or evenings if needed.

Work Environment: This role primarily operates in a remote setting, The Remote Online Customer service representative should be comfortable working in a fast-paced environment and meeting with clients outside of standard office hours when necessary.

Job Description
We're in search of a meticulous Virtual Online Customer service representative to become a part of our team. The perfect candidate will be tasked with entering, revising, and upholding precise data within our database systems.

Responsibilities
1. Respond to customer inquiries via email, live chat, or phone.
2. Resolve customer complaints and issues promptly and professionally.
3. Provide detailed product or service information and guidance.
4. Document customer interactions and maintain accurate records in CRM systems.
5. Follow up with customers to ensure their issues are fully resolved.
6. Process orders, returns, refunds, and exchanges.
7. Escalate unresolved issues to the appropriate department or supervisor.
8. Maintain up-to-date knowledge of company products, services, and policies.
9. Meet or exceed performance metrics such as response time and customer satisfaction.
10. Deliver a positive and professional customer experience at all times.

 Qualifications
1. High school diploma or equivalent (Associate or Bachelor’s degree is a plus).
2. Previous customer service or call center experience preferred.
3. Excellent written and verbal communication skills.
4. Strong problem-solving and conflict resolution abilities.
5. Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Salesforce).
6. Ability to type quickly and accurately.
7. Reliable high-speed internet connection and remote work setup.
8. Ability to multitask and manage time efficiently.
9. Patience, empathy, and a customer-first mindset.
10. Availability to work flexible hours, including weekends or holidays if required.

Work Environment: This role primarily operates in a remote setting, The Virtual Online Customer service representative should be comfortable working in a fast-paced environment and meeting with clients outside of standard office hours when necessary.

Job Description
We're in search of a meticulous Remote Online Customer service representative to become a part of our team. The perfect candidate will be tasked with entering, revising, and upholding precise data within our database systems.

Responsibilities
1. Respond to customer inquiries via email, live chat, or phone.
2. Resolve customer complaints and issues promptly and professionally.
3. Provide detailed product or service information and guidance.
4. Document customer interactions and maintain accurate records in CRM systems.
5. Follow up with customers to ensure their issues are fully resolved.
6. Process orders, returns, refunds, and exchanges.
7. Escalate unresolved issues to the appropriate department or supervisor.
8. Maintain up-to-date knowledge of company products, services, and policies.
9. Meet or exceed performance metrics such as response time and customer satisfaction.
10. Deliver a positive and professional customer experience at all times.

 Qualifications
1. High school diploma or equivalent (Associate or Bachelor’s degree is a plus).
2. Previous customer service or call center experience preferred.
3. Excellent written and verbal communication skills.
4. Strong problem-solving and conflict resolution abilities.
5. Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Salesforce).
6. Ability to type quickly and accurately.
7. Reliable high-speed internet connection and remote work setup.
8. Ability to multitask and manage time efficiently.
9. Patience, empathy, and a customer-first mindset.
10. Availability to work flexible hours, including weekends or holidays if required.

Work Environment: This role primarily operates in a remote setting, The Remote Online Customer service representative should be comfortable working in a fast-paced environment and meeting with clients outside of standard office hours when necessary.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

We are looking for an experienced insurance customer service representative to connect with our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.

To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class insurance customer sales representative is friendly and efficient when handling complaints or providing policy information.

• Learning and understanding company insurance products.
• Answering calls and responding to customer complaints.
• Accessing customer accounts and policy schedules.
• Providing customers with detailed information about policies and products.
• Recommending available products.
• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
• Typing up complaint reports.
• Managing the customer complaint database.

• High school diploma or GED.
• Previous experience working as a customer service representative.
• In-depth knowledge of insurance products and policy schedules.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• High-level typing skills.
• Advanced knowledge of telephone and call forwarding systems.
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple way.

ob Summary:
The Customer Service Representative (CSR) acts as the first point of contact for customers, providing assistance, resolving issues, and ensuring an excellent customer experience. This role involves handling inquiries via phone, email, chat, or in-person, and requires strong communication, problem-solving, and interpersonal skills.

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or face-to-face.
• Resolve customer complaints and provide appropriate solutions within specified time limits.
• Maintain thorough and accurate customer records.
• Guide customers through basic troubleshooting or product/service information.
• Process orders, forms, applications, and requests.
• Escalate unresolved issues to the appropriate internal teams when necessary.
• Follow up with customers to ensure their issues are resolved.
• Stay updated on product knowledge, company policies, and customer service procedures.
• Meet performance targets such as response time, customer satisfaction, and issue resolution.

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Previous customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Patience, empathy, and a positive attitude.
• Proficiency in using CRM systems, email, and basic computer applications.
• Ability to work well in a team environment.

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

The ideal call center customer service representative will be customer-focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.

• Receiving or making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
• Understanding and using the required software, reports, tools, and metrics.
• Transferring and escalating the calls to the appropriate department if needed, such as sales.
• Participating in training and striving to increase and improve existing skills.
• Adhering to all company policies and procedures.

• High school diploma
• More education or experience may be preferred.
• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers, especially with regards to CRM software.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.
• Being able to speak more than one language fluently would be highly advantageous.