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Customer Service Representative
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We are seeking a Customer Service Representative who will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless and positive experience across all customer touchpoints. You must be detail-oriented, proactive, and possesses strong communication and problem-solving skills.
Key Responsibilities:- Respond to customer inquiries via phone, email, live chat, and other communication channels in a timely and professional manner
- Identify customer needs and provide accurate information regarding products, services, and policies
- Resolve product or service problems by clarifying the issue, determining the cause, and offering appropriate solutions
- Maintain comprehensive and accurate records of all customer interactions using internal systems
- Collaborate with other departments (e.g., Sales, Technical Support, Operations) to address customer concerns effectively
- Follow up with customers to ensure satisfaction and resolution of their concerns
- Uphold the company’s commitment to delivering outstanding customer service.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- Prior experience in a customer service role is preferred
- Exceptional verbal and written communication skills
- Strong organizational and time management abilities
- Proficiency with CRM systems and basic computer applications (e.g., Microsoft Office, Google Workspace)
- Ability to remain professional, courteous, and composed in high-pressure situations
- Strong attention to detail and a commitment to accuracy.
- Competitive compensation package
- Comprehensive health, dental, and vision insurance
- Paid time off, holidays, and sick leave
- Retirement plan options, 401(k)
- Paid training and professional development opportunities
- A supportive, team-oriented work environment
- Opportunities for career growth within the organization.
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Administrative - Executive Assistant
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- Managing their employers’ calendars and schedules
- Answering or screening emails, calls and in-person appointments
- Coordinating travel and logistics for business trips, including booking travel, preparing itineraries and supporting executives in completing expense reports
- Managing documents and confidential information with appropriate discretion
- Overseeing general office processes, such as ordering office supplies for departments or leading administrative support staff
- Serving as the liaison between executives and internal/external partners
- Assisting with special projects by coordinating resources and tracking progress
- Collecting and distributing mail
- Preparing communications such as memos, emails, invoices or reports
- Writing and editing letters, reports and instructional documents
- Creating and maintaining electronic and physical filing systems
- Managing accounts and performing basic bookkeeping
- Performing data entry and analysis
- Assisting with event planning and coordination
- Ordering and maintaining office supplies
• Advanced organizational skills to manage time, coordinate calendars, prioritize tasks and meet deadlines
• Excellent written communication skills for drafting emails and other documents on behalf of their employers
• The ability to be discrete to safeguard sensitive or confidential information about their employer and business processes
• Technical calendar management skills to operate automated scheduling and calendar and task-management software
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Sales Executive
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- We are looking for a passionate sales executive to join our sales team. The sales executive's responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets.
- To be successful as a sales executive you should be an inspired self-starter and able to drive sales growth. Ultimately, a top-notch sales executive should be able to build rapport with customers and close sales.
- Setting sales goals and developing sales strategies.
- Researching prospects and generating leads.
- Contacting potential and existing customers on the phone, by email, and in person.
- Handling customer questions, inquiries, and complaints.
- Preparing and sending quotes and proposals.
- Managing the sales process through specific software programs.
- Building and maintaining a CRM database.
- Meeting daily, weekly, and monthly sales targets.
- Participating in sales team meetings.
- High school diploma/GED.
- 1+ years of sales experience.
- Excellent customer service and sales skills.
- Strong verbal and written communicator.
- Excellent phone and presentation skills.
- Proficiency in Microsoft Office, CRM, and sales software programs.
- Good negotiation and problem-solving skills.
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Administrative Assistant
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We are seeking an organized and proactive Administrative Assistant to join our organization. When guests arrive at the office, you will greet them and determine the reason for their visit. You will support our staff with clerical duties, including answering phones, making copies, and organizing files. When necessary, you will also input information into our database to ensure our electronic files are updated. We prefer candidates who have some administrative support experience, but we are willing to train the right person.
Duties and Responsibilities- Welcome and greet clients and office guests
- Support office staff and executives with clerical tasks
- Plan and schedule meetings, presentations, other office-related events, and travel arrangements; send reminders regarding upcoming appointments
- Answer phones in a professional manner and direct calls to appropriate persons or take detailed messages
- Type out paper and electronic correspondence and prepare outgoing mail and packages for executives
- Help prepare presentation materials
- Monitor and maintain office equipment and supplies; request repair or restocking when necessary
- Ensure office is kept clean and organized at all times
- High school diploma or GED certificate
- 1+ years of experience as an administrative assistant a plus
- Fast, proficient, and accurate typist
- Proficient with Microsoft Suite and common office equipment
- Excellent customer service and communication skills
- Self-starter who works well independently
- Professional demeanor
Company Details
Telecoms - Project Manager
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- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Develop a detailed project plan to track progress
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Measure project performance using appropriate systems, tools and techniques
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Great educational background, preferably in the fields of computer science or engineering for technical project managers
- Proven working experience as a project administrator in the information technology sector
- Solid technical background, with understanding or hands-on experience in software development and web technologies
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong working knowledge of Microsoft Office
- PMP / PRINCE II certification is a plus
Company Details
Help Desk
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- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
[Work Hours & Benefits] Make sure to include information about your working hours and benefits in this location. The most effective job descriptions create interest and encourage candidates to keep reading by describing the expected working conditions or requirements such as flexible schedules, weekend work, and overtime opportunities. Also, be sure to highlight any special benefits that you offer such as work from home options, extra PTO, or fitness/gym reimbursements.
Help Desk Qualifications / Skills:
- Problem solving
- LAN knowledge
- Verbal communication
- Operating systems
- Phone skills
- Customer service
- Quality focus
- PC proficiency
- System administration
- system administration
Company Details
Customer Service Representative
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We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.
Duties and Responsibilities- Listen, document, and help resolve conflicts with customers
- Answer questions or handle complaints from customers
- Field phone calls, emails, and chat requests
- Provide information to customers about order status and product queries
- Process customer orders/changes/returns according to established department policies and procedures
- Work closely with the credit department to resolve disputed credit items
- High school diploma or equivalent
- Customer service experience a plus
- Experience with corporate phone systems or switchboard preferred
- Flexible schedule
Company Details
Chat Agent
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- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
- High school diploma or equivalent; college degree preferred.
- Excellent written communication skills with a strong command of grammar and spelling.
- Previous customer service or chat support experience is a plus but not required.
- Strong problem-solving skills and the ability to think quickly and logically.
- Proficiency in using computers and familiarity with chat and messaging platforms.
- Ability to multitask effectively and handle multiple chat conversations simultaneously.
- Empathy, patience, and a customer-focused attitude.
- Willingness to work flexible hours, including evenings, weekends, and holidays if required.
- Team player with strong interpersonal skills.
- Ability to adapt to changing processes and technologies.
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Administrative - Administrative Assistant
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- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
- Proven experience as an Administrative Assistant, Virtual Assistant or Office Admin Assistant
- Knowledge of office management systems and procedures
- Working knowledge of office equipment, like printers and fax machines
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
- High School degree; additional qualification as an Administrative assistant or Secretary will be a plus
Company Details
Customer Services
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Job Description
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
High school diploma