4,146,970 Jobs in the United States

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.

We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

• High school diploma or equivalent; college degree preferred.
• Excellent written communication skills with a strong command of grammar and spelling.
• Previous customer service or chat support experience is a plus but not required.
• Strong problem-solving skills and the ability to think quickly and logically.
• Proficiency in using computers and familiarity with chat and messaging platforms.
• Ability to multitask effectively and handle multiple chat conversations simultaneously.
• Empathy, patience, and a customer-focused attitude.
• Willingness to work flexible hours, including evenings, weekends, and holidays if required.
• Team player with strong interpersonal skills.
• Ability to adapt to changing processes and technologies.

We are seeking for a Data Entry Clerk, or Copy Typist, inputs data into database systems and periodically creates reports based on the information. Their main duties include updating the company database, digitising physical records and preparing periodic reports.

A Data Entry Clerk’s most important duties and responsibilities include:

• Collecting information from customers and clients
• Entering data into the central database
• Cataloguing the data with appropriate tags for ease of reference
• Transferring physical records into a digital filing system
• Retrieving data as requested
• Maintaining and updating the database system as necessary
• Generating periodic reports
• Evaluating and approving Purchase Orders (PO)s
• Indexing and filing invoices
• Designing and implementing databases that adequately address business needs
• Analysing data for possible inconsistencies that may skew analytical results
• Evaluating and documenting database changes or refinements
• Applying best practices when storing, organising, cleaning and mining data
• Developing and implementing policies and procedures for effective data handling and management
• Assessing systems and recommending necessary software, hardware and storage upgrades
• Ensuring that a company’s data management protocols are in line with regulatory standards
• Providing guidance and training for junior team members
• Streamlining data collection and analysis procedures to ensure fast access to metrics

We are seeking for a Software Developer creates, tests and maintains computer programs and websites for businesses. Their main duties include writing code, identifying areas for software modification and monitoring analytics efficiently.

Tasks for a Software Developer can vary and can be more specialised, depending on the company. Generally, they perform the following functions:

• Meeting with the development team to discuss client requirements
• Clearly and regularly communicating with management and technical support colleagues
• Writing and repairing computer code
• Leading software development projects
• Ensuring that all SLAs (Service Level Agreements) are met
• Performing trials, testing and quality checks to ensure strong functionality and optimisation
• Maintaining and supporting systems and improving the performance of existing software
• Keeping detailed records of development processes
• Meeting individual client’s requirements and standards
• Designing and updating software databases.
• Clearly and regularly communicating with management and technical support colleagues
• Writing and repairing computer code
• Leading software development projects

We are seeking for a transcriptionist is responsible for providing administrative support to the clinical staff. Their duties include typing up reports, clinic letters and information for patients, transcribing notes from Doctors and Consultants and working closely with Service Managers and other administrative staff to ensure that patients and staff get the information they need in a timely manner.

Medical Audio Typists work closely with a range of people from dealing directly with patients to liaising with other administrators to ensure that all notes are accurate. Their duties typically include:

• Using the patient database to enter and retrieve information about patients and their care
• Typing patient appointment letters and ensuring that all relevant information is included
• Typing reports from Physicians and Consultants and distributing them to all recipients
• Checking test results and ensuring that all diagnostic data is recorded accurately
• Assisting with diary management, setting appointments and coordinating diaries
• Liaising with Doctors to ensure that all information is correct and complete
• Working with other Administrators to complete large transcription projects
• Providing other administrative support such as sorting mail, filing and answering phones
• Maintaining a clean and professional working environment

Grand Rapids Lighting Center is seeking a friendly and motivated Customer Service Representative to join our team. This is an entry-level position ideal for someone who enjoys helping others, possesses strong communication skills, and is eager to learn about lighting products and home décor solutions. You will be the first point of contact for customers both in person and over the telephone, playing an important role in delivering an excellent showroom experience.

Key Responsibilities:
•Greet customers warmly and assist with basic inquiries regarding lighting products, store policies, and available services
•Answer telephone calls and respond to email messages in a professional and timely manner
•Provide accurate product information and guide customers through the showroom as needed
•Support the sales staff by entering orders, checking inventory, and scheduling deliveries
•Address customer concerns and escalate issues to the appropriate manager when necessary
•Maintain a clean, organized, and welcoming front desk and customer service area
•Continuously learn about lighting products and trends to improve service over time

Qualifications:
•High school diploma or equivalent is required
•Excellent verbal and written communication skills
•Friendly, patient, and professional demeanor
•Basic computer skills, including point-of-sale systems, email communication, and inventory searches
•Ability to multitask in a fast-paced environment
•Willingness to learn about lighting products and services
•Prior retail or customer service experience is a plus, but not required

Schedule and Compensation:
•Full-time and part-time opportunities are available
•Flexible weekday and Saturday shifts (the showroom is closed on Sundays)
•Competitive hourly wage based on experience
•On-the-job training is provided
•Employee discounts on lighting products

Why Join Us?
At Grand Rapids Lighting Center, you will be part of a locally owned business with a long-standing reputation for quality and customer service. We offer a supportive team environment where your personal growth and customer care skills are valued.

We are looking for a dedicated Project Manager to join Acrivon Therapeutics, a leading pharmaceutical company. In this role, you will be responsible for planning, organizing, and directing the completion of specific projects for an organization, ensuring they are delivered on time, within budget, and according to the defined scope. They manage all aspects of the project lifecycle, from initial planning to final closure, coordinating teams, resources, and stakeholders to achieve strategic goals.
Key Responsibilities: 
Project Planning: Defining project scope, goals, and objectives, creating detailed project plans, and establishing timelines and resource allocation. 
Stakeholder Management: Communicating with stakeholders (clients, team members, management) throughout the project lifecycle, managing expectations, and addressing concerns.
Risk Management: Identifying potential risks and developing mitigation strategies to minimize negative impacts on the project. 
Communication: Facilitating clear and consistent communication within the project team and with stakeholders to ensure transparency and alignment.
Leadership: Providing guidance, motivation, and direction to the project team.

Job Summary:

We're seeking a friendly and empathetic Customer Service Representative to join our team! As a Customer Service Representative, you'll be the face of our company, providing exceptional support to our customers via phone, email, and chat. If you're a patient and communicative individual who enjoys helping others, we'd love to hear from you!

Key Responsibilities:

1. Respond to customer inquiries and resolve issues in a timely manner.
2. Provide product/service information and recommendations.
3. Handle customer complaints and concerns with empathy and professionalism.
4. Process orders, returns, and exchanges.
5. Maintain accurate records of customer interactions.
6. Collaborate with internal teams to resolve customer issues.
7. Meet customer satisfaction and service standards.

Requirements:

1. High school diploma or equivalent required.
2. Excellent communication and interpersonal skills.
3. Ability to work in a fast-paced environment.
4. Strong problem-solving and conflict resolution skills.
5. Proficiency in customer service software (e.g., CRM).
6. Ability to work varied shifts (including weekends and holidays).

What We Offer:

1. Competitive salary and benefits package.
2. Opportunities for professional growth and development.
3. Collaborative and supportive team environment.
4. Flexible work arrangements (potential).

We are looking for a passionate certified Data Analyst. The successful candidate will turn data into information, information into insight and insight into business decisions.

Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements.

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities.

• Proven working experience as a Data Analyst or Business Data Analyst
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings.