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Job Title: Call Center Agent (Full-Time)
Company: Soluciones Neumáticas
Location: Remote
Salary: $22 – $25 per hour

Job Overview:
Soluciones Neumáticas is seeking highly motivated and customer-focused individuals to join our team as Call Center Agents . In this role, you will be the first point of contact for customers, providing accurate information, support, and solutions in a professional manner.

Key Responsibilities:

• Handle inbound and outbound customer calls in a fast-paced environment
• Resolve product or service issues promptly and professionally
• Update customer records and maintain accurate call logs
• Escalate complex issues to the appropriate departments when necessary
• Follow communication scripts and company policies
• Provide excellent service to ensure customer satisfaction and retention

Requirements:

• Previous experience in a call center or customer service role is preferred
• Strong communication and listening skills
• Ability to multitask and work independently
• Comfortable using computers, CRM tools, and call systems
• High school diploma or equivalent required

Skills:

• Problem-solving and conflict resolution
• Time management
• Attention to detail
• Empathy and patience
• Team collaboration

Skills and qualifications

• Strong verbal and written communication skills are essential for customer service representatives.
• Other key skills include problem-solving, empathy, attention to detail, time management, and the ability to work independently or as part of a team.
• Experience with customer service software, databases, and tools may also be required.
• Entry-level positions often require a high school diploma or equivalent, while some roles may prefer an Associate's degree or higher education.

Job duties

Customer service representatives are responsible for a range of duties, which can vary depending on the specific role and company, including:

• Fielding incoming phone calls, emails, and online chats from customers.
• Answering customer questions, addressing complaints, and resolving issues promptly.
• Providing information and instructions about products and services.
• Processing orders, returns, and quotes using CRM systems.
• Documenting customer interactions and maintaining accurate records.
• Collecting and recording customer feedback and sharing it with relevant departments.
• Identifying reorder or upsell opportunities with existing customers.
• Fostering and maintaining positive customer relationships to improve retention rates.

We are seeking a creative and data-driven Digital Marketing Specialist to develop, implement, and manage our digital marketing campaigns. The ideal candidate will have a passion for digital channels, excellent analytical skills, and a deep understanding of current marketing trends to enhance brand awareness and drive online engagement.

**Key Responsibilities:**

- Develop and execute digital marketing strategies across various channels including SEO, SEM, email marketing, social media, display advertising, and content marketing.

- Manage and optimize paid advertising campaigns on platforms such as Google Ads, Facebook Ads, and LinkedIn.

- Create engaging and professional content tailored to target audiences, including blog posts, social media updates, and email newsletters.

- Monitor, analyze, and report on campaign performance metrics, adjusting strategies to improve ROI.

- Conduct keyword research and competitor analysis to identify trends and opportunities.

- Coordinate with designers, content creators, and other team members to produce cohesive and compelling marketing materials.

- Stay up-to-date with the latest digital marketing trends, tools, and best practices.

- Manage the company's social media profiles to increase visibility and follower engagement.

- Ensure website content is optimized for search engines and user experience.

**Qualifications:**

- Bachelor's degree in Marketing, Communications, or a related field.

- Proven experience in digital marketing or similar roles.

- Familiarity with marketing automation tools and CRM platforms.

- Strong understanding of Google Analytics, AdWords, and social media advertising platforms.

- Excellent written and verbal communication skills.

- Analytical mindset with strong attention to detail.

- Ability to manage multiple projects simultaneously and meet deadlines.

**Preferred Skills:**

- Graphic design skills or familiarity with design tools such as Adobe Creative Suite.

- Experience with content management systems (CMS) like WordPress.

- Knowledge of video marketing and editing.

**Join our team and help us grow our digital presence through innovative marketing solutions!**

We are seeking a talented Remote UX Designer to join our dynamic design team. As a Remote UX Designer, you will be responsible for creating intuitive and user-friendly interfaces for our digital products. You will collaborate with cross-functional teams to deliver exceptional user experiences that meet the needs of our customers.

• Design and prototype user interfaces for web and mobile applications
• Conduct user research and usability testing to gather insights and feedback
• Collaborate with product managers and developers to implement design solutions
• Create wireframes, mockups, and interactive prototypes
• Ensure consistency and coherence in the user experience across all platforms

• Degree in Design, Human-Computer Interaction, or related field
• Proven experience as a UX Designer or similar role
• Proficiency in design tools such as Sketch, Adobe XD, or Figma
• Strong understanding of user-centered design principles
• Excellent communication and collaboration skills

• UI/UX design
• Prototyping
• User research
• Wireframing
• Usability testing

What We Offer:

- Competitive salary and benefits package.
- Flexible working hours with the option to work from anywhere.
- Opportunities for professional development and continuous learning.
- A supportive and inclusive company culture that values innovation and teamwork.
- Access to cutting-edge technology and resources to enhance your consulting capabilities.

We are seeking a talented and experienced Technical Writer to join our remote team. As a Remote Technical Writing and Documentation professional, you will play a crucial role in creating clear and concise technical documentation for our products and services. If you have a passion for writing and a keen eye for detail, we want to hear from you!

• Create and update technical documentation, including user guides, manuals, and online help systems
• Collaborate with subject matter experts to gather information and ensure accuracy of content
• Organize and maintain documentation in a central repository for easy access
• Ensure documentation complies with company standards and industry best practices
• Review and edit documentation for clarity, consistency, and accuracy

• Bachelor's degree in Technical Writing, English, Computer Science, or related field
• Proven experience in technical writing and documentation
• Strong attention to detail and ability to communicate complex technical information clearly
• Proficiency in Microsoft Office Suite and other documentation tools
• Experience working in a remote or virtual team environment

• Excellent written and verbal communication skills
• Ability to work independently and meet deadlines
• Strong organizational and time management skills
• Knowledge of industry standards and best practices in technical writing

If you are a self-motivated individual with a passion for writing and technology, we encourage you to apply for this exciting opportunity to join our remote Technical Writing team!

We are seeking a highly skilled and experienced Remote Senior IT Consultant to join our dynamic team. In this role, you will be responsible for providing expert guidance and support to our clients in various IT initiatives, including systems integration, cloud computing, cybersecurity, and IT strategy development. The ideal candidate will possess strong analytical skills, extensive technical knowledge, and exceptional communication abilities to effectively collaborate with clients and internal teams.

Key Responsibilities:

- Analyze clients’ IT infrastructure and identify opportunities for improvement and optimization.
- Develop and implement comprehensive IT strategies aligned with clients' business objectives.
- Provide expert recommendations on technology solutions, including hardware, software, and cloud services.
- Lead IT projects from inception to completion, ensuring timely delivery and adherence to budget.
- Collaborate with cross-functional teams to design and integrate IT systems and processes.
- Conduct risk assessments and develop cybersecurity strategies to protect clients’ data and systems.
- Stay updated on industry trends, emerging technologies, and best practices to provide cutting-edge solutions.
- Deliver training and support to clients on new technologies and systems.
- Prepare and present detailed reports and proposals to clients.

Qualifications:

- Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
- Minimum of 1 years of experience in IT consulting or a similar role.
- Strong knowledge of IT infrastructure, cloud computing, cybersecurity, and enterprise software solutions.
- Proven experience managing complex IT projects with successful outcomes.
- Excellent problem-solving skills and the ability to think strategically.
- Exceptional communication and interpersonal skills for effective collaboration with clients and team members.
- Relevant certifications (e.g., ITIL, PMP, CISSP, AWS Certified Solutions Architect) are a plus.
- Ability to work independently and manage multiple projects simultaneously in a remote environment.

What We Offer:

- Competitive salary and benefits package.
- Flexible working hours with the option to work from anywhere.
- Opportunities for professional development and continuous learning.
- A supportive and inclusive company culture that values innovation and teamwork.
- Access to cutting-edge technology and resources to enhance your consulting capabilities.

We are currently seeking a creative, highly-skilled Copywriter. You must be a dynamic writer who can develop knowledgeable text on a variety of subjects; our clients can vary from health products to sportswear, and we expect our Copywriters to write content that is full of interesting details, engages each target audience, and meets our clients’ expectations. Our ideal candidate has a substantial portfolio of published copy and at least three years of professional writing experience.

• Review writing projects and client expectations
• Research writing topics and source images for accurate and interesting details
• Write clear, engaging copy for each target audience
• Edit and proofread copy within deadlines
• Use SEO principles to maximize the reach of copy generated

• Bachelor’s degree in marketing, English, journalism, or related field
• 2+ years of professional writing and editing experience
• Strong working knowledge of online content strategy and creation
• Exceptional writing, proofreading, and editing skills
• Significant experience with SEO
• Knowledgeable with social media platforms
• Proficient with Microsoft Office

We are seeking a detail-oriented and experienced Quality Assurance Analyst to join our remote team. The ideal candidate will be responsible for ensuring the quality of our products and services meet the highest standards. This role requires strong analytical skills, attention to detail, and the ability to work independently.

• Conduct thorough testing of software applications to identify defects and ensure functionality
• Develop and execute test plans and test cases
• Collaborate with cross-functional teams to identify quality issues and drive resolution
• Document and report bugs and issues to development teams
• Provide feedback and recommendations for improvements

• Bachelor's degree in Computer Science or related field
• 1+ years of experience in quality assurance or software testing
• Strong knowledge of QA methodologies, tools, and processes
• Experience with automated testing tools is a plus
• Excellent communication and problem-solving skills

• Attention to detail
• Strong analytical skills
• Ability to work independently
• Team player with excellent collaboration skills
• Time management and organizational skills

We are seeking a social media manager to maintain and grow our company's social networks. As a social media manager, you will update social networks and curate content to gain new followers. You will also create new social marketing campaigns, build brand recognition, and manage all published company content. While working with web analytic tools to track campaign progress and researching industry trends, you will maintain an active social presence and reply to customer inquiries. A successful social media manager will collaborate with marketing, PR, and legal teams to align company messages, promotions, and goals.

• Develop and implement social media brand strategies, campaigns, and plans to build brand/company awareness
• Oversee day-to-day management of campaigns and ensure brand consistency
• Create, maintain, and grow new and existing social networks, including Twitter, LinkedIn, Pinterest, YouTube, FourSquare, Instagram, Google+, Facebook, and others
• Manage company blog and editorial calendar that aligns with social updates
• Monitor social media progress using web analytic tools
• Incorporate optimization strategies, analyze data, and research the best ways to increase traffic
• Review the success of campaigns and develop ways to improve
• Plan paid social media advertising strategies and budgets
• Secure new media partnerships
• Drive engagement with social media influencers
• Resolve customer issues through social media
• Create engaging written and visual content for blog
• Research new media platforms, trends, and industry opportunities
• Provide feedback from social media trends and research; relay it to business strategists
• Write effective, concise copy for multiple platforms, websites, and social networks

• Excellent verbal and written communication skills
• Bachelor’s degree in marketing, PR, or related field
• Two years of social media management experience
• Experience with Hootsuite, Sprout Social, or HubSpot
• Knowledge of Photoshop, Illustrator, and Google Analytics
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Knowledge of Search Engine Optimization (SEO) best practices
• Experience with technologies and best practices for web design, web production, and creative design across multiple platforms
• Experience identifying and creating campaigns for target audience
• Excellent analytical and time-management skills
• Strong project management skills with the ability to supervise multiple projects