1392 Guest Relations jobs in Highland Park
Guest Service Representative
61350 Highland Park, Illinois
Thorntons (Kentucky)
Posted 24 days ago
Job Viewed
Job Description
Description:
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives.
Requirements:
Essential Job Functions (Responsible to)
•Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
•Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
•Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
•Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.
•Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.
•Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
•Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
•Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.
•Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
•Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook
•Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
•Perform additional duties as assigned
Key Relationships
•Region Manager
•Human Resource Manager
•General Manager
•Store Manager
•Food Service Manager
•Guest Service Representatives
Skills
•Follows written and verbal direction/instructions and seeks clarification when required.
•Works effectively and accurately in a fast-paced environment.
•Seeks appropriate support to solve problems in a timely manner.
•Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
•Demonstrates self-control in stressful situations.
•Adaptability and flexibility to respond effectively to a variety of situations
•Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude.
•Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication
•Takes pride in delivering high-quality Guest service
•Meets performance expectations associated with the role
•Uses analytical skills to identify and solve problems or situations encountered on the job.
•Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc.
•Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team.
Knowledge
•Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
•Principles and methods for showing, promoting, and selling products or services
Experience
•All experience is considered
Required or Preferred Qualifications/Certifications
•High School Diploma or GED (Preferred)
•Food Certifications (Preferred)
Other Considerations
•Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Physical Requirements
•Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
•Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
•Occasional Sitting and Driving required.
•Exposed to extreme weather conditions and temperatures
•Long periods of standing
•Exposure to gasoline fumes and cleaning products
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact 9 am - 5 pm EST M-F.
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit
Additional Info:
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact 9 am - 5 pm EST M-F.
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives.
Requirements:
Essential Job Functions (Responsible to)
•Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
•Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
•Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
•Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.
•Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.
•Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
•Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
•Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.
•Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
•Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook
•Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
•Perform additional duties as assigned
Key Relationships
•Region Manager
•Human Resource Manager
•General Manager
•Store Manager
•Food Service Manager
•Guest Service Representatives
Skills
•Follows written and verbal direction/instructions and seeks clarification when required.
•Works effectively and accurately in a fast-paced environment.
•Seeks appropriate support to solve problems in a timely manner.
•Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
•Demonstrates self-control in stressful situations.
•Adaptability and flexibility to respond effectively to a variety of situations
•Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude.
•Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication
•Takes pride in delivering high-quality Guest service
•Meets performance expectations associated with the role
•Uses analytical skills to identify and solve problems or situations encountered on the job.
•Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc.
•Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team.
Knowledge
•Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
•Principles and methods for showing, promoting, and selling products or services
Experience
•All experience is considered
Required or Preferred Qualifications/Certifications
•High School Diploma or GED (Preferred)
•Food Certifications (Preferred)
Other Considerations
•Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Physical Requirements
•Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
•Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
•Occasional Sitting and Driving required.
•Exposed to extreme weather conditions and temperatures
•Long periods of standing
•Exposure to gasoline fumes and cleaning products
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact 9 am - 5 pm EST M-F.
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit
Additional Info:
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact 9 am - 5 pm EST M-F.
Apply Now
0
Front Desk
90624 Buena Park, California
Marriott
Posted today
Job Viewed
Job Description
**Additional Information** Pay: $20.60/hour, Dual position, Cross trained to fulfil Front Desk and Bistro shifts
**Job Number** 25110224
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard Anaheim Buena Park, 7621 Beach Boulevard, Buena Park, California, United States, 90620VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $0.60 to 20.60 per hour and may offer 401(k) plan, earned paid time off and/or sick leave, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts and other wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
**Job Number** 25110224
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard Anaheim Buena Park, 7621 Beach Boulevard, Buena Park, California, United States, 90620VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $0.60 to 20.60 per hour and may offer 401(k) plan, earned paid time off and/or sick leave, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts and other wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
View Now
1
Front Desk Clerk
90001 Los Angeles
$25 - $45 per hour
Lyra Health
Posted 9 days ago
Job Viewed
Job Description
Lyra Health is a leading company in our industry in the region. We're now hiring a Front Desk Clerk to help us keep growing. If you're excited to be part of a winning team, Lyra Health is a perfect place to get ahead. You'll be glad you applied to Lyra Health.
In the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits. You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents. You may be asked to prepare logistical requirements for firm activities. Success in this role is demonstrated by maintaining the cleanliness and quality of front desk activities, as well as organizing supplies and documents….
Front Desk Officer Job Responsibilities and Duties
- Answers phone calls courteously
- Guides guests and issues guest badges
- Handles client complaints
- Files documents
- Maintains schedules
- Plans business travel
- Refills office supplies
- Receives deliveries
- Responds to customer inquiries
- Excellent communication skills
- Proficiency in computer programs
- Planning and organizing abilities
- Exceptional interpersonal skills
- Ability to work with different groups of people
- Multitasking abilities
- Efficient time management skills
- High school diploma or equivalent required
Company Details
Lyra blends the best providers, advanced technology, and a steadfast commitment to quality care for all. Worldwide, 970 million people are living with mental health issues. The biggest hurdle isn’t treatment—it’s access. Lyra’s co-founder and board chairman, David Ebersman, left his job as Meta’s chief financial officer in 2014 to tackle the problem by making it easier to find care and get treatment. More than 300 leading companies have partnered to offer Lyra’s mental health benefits to their employees, including Meta, Pinterest, and Starbucks, giving more than 20 million people access to life-changing care. Our core values Follow the science We are guided by facts and are committed to publishing our results. Listen harder We make better decisions by seeking other opinions and having a real dialogue. Look inwards We have the courage to look inwards and embrace how we can improve. Mind yourself We nurture our personal values and take time to learn the skills we teach our clients. Put clients first We work with purpose to make a tangible impact on people in need. Show your cards We take the time to share context, making transparency a hallmark of our culture. Tackle hard problems We embrace challenges that others shy away from.
Apply Now
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