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The Remote Account Manager will be responsible for building and maintaining strong relationships with clients, ensuring they are satisfied with Care Solutions Inc.'s services. This includes managing accounts, addressing client concerns, and working to grow business opportunities. The role requires excellent communication skills, problem-solving abilities, and a proactive approach to client management.

• Client Relationship Management : Build and maintain strong, long-lasting relationships with clients, ensuring their needs are met.
• Account Maintenance : Monitor client accounts, provide updates, and ensure smooth service delivery.
• Problem Resolution : Address client issues or concerns promptly and professionally, ensuring satisfaction.
• Sales and Growth : Identify opportunities for upselling or expanding services with existing clients.
• Communication : Regularly check in with clients through calls, emails, and virtual meetings to ensure ongoing satisfaction.
• Reporting : Track client account metrics and prepare reports on account performance and progress.
• Collaboration : Work with internal teams (e.g., customer support, marketing) to address client needs and provide solutions.

• Education : High school diploma or equivalent; a bachelor’s degree in business or related field is a plus.
• Experience : 2+ years of experience in account management, sales, or customer service.
• Skills :
  • Strong communication and interpersonal skills.
  • Ability to build rapport and trust with clients.
  • Experience with CRM software and remote communication tools (e.g., Zoom, Slack).
  • Strong problem-solving and multitasking abilities.
  • Self-motivated and able to work independently in a remote environment.

Care Solutions Inc. is an equal opportunity employer and welcomes diverse applicants.

The Remote Accounting Clerk will support the finance team by performing various accounting tasks such as processing invoices, maintaining financial records, reconciling accounts, and assisting with financial reporting. The role requires attention to detail, organizational skills, and experience with accounting software.

• Invoice Processing : Process and verify incoming invoices, ensuring they are accurate and in compliance with company policies.
• Account Reconciliation : Reconcile bank statements, credit card accounts, and other financial records on a regular basis.
• Data Entry : Enter financial data into accounting software and maintain accurate records.
• Payment Processing : Assist in processing payments, ensuring timely and accurate transactions.
• Expense Tracking : Monitor and categorize company expenses, ensuring they align with the budget.
• Report Preparation : Assist in preparing financial reports, such as balance sheets and income statements.
• File Management : Organize and maintain accounting files, ensuring they are accessible and up-to-date.

• Education : High school diploma or equivalent; associate’s degree in accounting or finance is a plus.
• Experience : 1+ year of experience in accounting, bookkeeping, or a related field.
• Skills :
  • Proficient in accounting software (QuickBooks, Xero, or similar).
  • Strong attention to detail and accuracy.
  • Excellent organizational and time-management skills.
  • Ability to work independently in a remote setting.
  • Basic knowledge of accounting principles and financial processes.

Care Solutions Inc. is an equal opportunity employer. We encourage applicants from diverse backgrounds to apply.

The Remote Bookkeeper will be responsible for maintaining accurate financial records for Care Solutions Inc. This includes managing accounts, processing transactions, preparing financial reports, and ensuring compliance with all financial regulations. The role requires strong attention to detail, organizational skills, and experience with accounting software.

• Financial Record Keeping : Maintain and update financial records, including accounts payable, accounts receivable, and general ledger entries.
• Transaction Management : Process invoices, receipts, and payments in a timely manner.
• Bank Reconciliation : Perform monthly bank reconciliations and ensure all transactions are recorded correctly.
• Financial Reporting : Prepare regular financial reports, including profit and loss statements, balance sheets, and cash flow reports.
• Tax Preparation : Assist with preparing tax documents and ensure compliance with tax regulations.
• Expense Tracking : Monitor company expenses and ensure they align with the budget.
• Software Management : Use accounting software (e.g., QuickBooks, Xero) to maintain records and generate reports.

• Education : High school diploma or equivalent; accounting or finance degree is a plus.
• Experience : At least 2 years of experience in bookkeeping or accounting.
• Skills :
  • Proficient in accounting software (QuickBooks, Xero, or similar).
  • Strong understanding of financial principles and practices.
  • Excellent organizational and time management skills.
  • Detail-oriented and able to work independently.
  • Strong communication skills for collaborating with remote teams.

Care Solutions Inc. is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.

The Remote Office Assistant will provide administrative support to the team, ensuring smooth day-to-day operations. This includes handling scheduling, emails, document management, and general office tasks. The role requires a self-motivated individual who can work independently and efficiently from home.

• Administrative Support : Manage calendars, schedule meetings, and organize appointments for team members.
• Document Management : Handle filing, data entry, and organization of important company documents.
• Email and Communication : Respond to emails, forward messages, and ensure all communications are handled promptly.
• Client Interaction : Assist with client inquiries, route calls, and help with other administrative tasks related to client service.
• Office Organization : Assist in maintaining office systems, including digital file storage and documentation.
• Other Tasks : Help with special projects and support other departments as needed.

• Education : High school diploma or equivalent; some college preferred.
• Experience : Previous administrative or office assistant experience is a plus.
• Skills :
  • Strong organizational and time-management skills.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook) or similar software.
  • Ability to work independently and stay organized in a remote setting.
  • Comfortable with remote work tools (e.g., Zoom, Slack, Google Drive).

Care Solutions Inc. is an equal opportunity employer and values a diverse workforce.

The Live Chat Support Representative will provide real-time assistance to clients and potential clients through live chat. The role involves answering questions, solving issues, and offering support to ensure a positive customer experience. This position requires good communication skills, the ability to multitask, and a helpful attitude.

• Client Assistance : Respond to incoming live chat inquiries, answering questions and providing support on various services.
• Problem Solving : Address client concerns, troubleshoot issues, and provide solutions in a timely manner.
• Product Knowledge : Have a good understanding of Care Solutions Inc. services and provide accurate information to clients.
• Documentation : Log customer interactions and feedback to help improve services and track common issues.
• Collaboration : Work with other teams (e.g., customer service, admissions) to resolve complex issues.
• Customer Follow-up : Ensure that customer issues are fully resolved and follow up as needed to ensure satisfaction.

• Education : High school diploma or equivalent; some college or technical training is a plus.
• Experience : Previous experience in customer service, chat support, or call center environment preferred.
• Skills :
  • Excellent written communication skills.
  • Ability to multitask and manage multiple conversations at once.
  • Strong problem-solving skills and ability to stay calm under pressure.
  • Familiarity with live chat software and CRM tools is a plus.

Care Solutions Inc. is an equal opportunity employer. We encourage diverse candidates to apply.

The Customer Service Manager will oversee the customer service team to ensure clients receive the highest level of service. This role involves managing staff, handling customer concerns, and improving processes to make sure clients have a positive experience. You’ll work closely with other departments to solve problems and improve service quality.

• Team Leadership : Supervise and motivate the customer service team, ensuring they are providing excellent service.
• Client Support : Address client concerns, resolve complaints, and ensure all inquiries are answered promptly and professionally.
• Process Improvement : Identify and implement ways to improve the customer service experience.
• Training : Train and develop customer service team members to enhance their skills.
• Reporting : Monitor team performance and prepare reports on customer feedback, issues, and service metrics.
• Collaboration : Work with other departments (e.g., admissions, billing, clinical) to address client issues and improve services.

• Education : High school diploma or equivalent; Bachelor’s degree in business or related field is a plus.
• Experience : 3+ years in customer service, with at least 1 year in a managerial or supervisory role.
• Skills :
  • Strong leadership and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Experience with customer service software and reporting tools.
  • Ability to stay calm under pressure and handle difficult situations.

Care Solutions Inc. is an equal opportunity employer, committed to diversity and inclusion.

The Admission Coordinator at Care Solutions Inc. will be responsible for helping new clients join our services. This includes managing the intake process, answering questions, gathering necessary information, and ensuring all paperwork is completed. The role involves working closely with clients, families, and the team to ensure a smooth admission experience.

• Client Intake : Guide new clients through the admission process, including filling out forms and verifying eligibility.
• Communication : Serve as the main point of contact for clients and their families, answering questions and providing updates.
• Document Management : Keep client records organized and up-to-date.
• Team Support : Work with other departments to ensure new clients are properly admitted and receive the care they need.
• Compliance : Ensure all necessary documents are completed according to company policies and regulations.

• Education : High school diploma or equivalent. Associate’s degree in a related field is a plus.
• Experience : Experience in customer service, healthcare, or administration is preferred.
• Skills :
  • Good communication and organization skills.
  • Detail-oriented and able to handle multiple tasks.
  • Comfortable using basic computer software (e.g., Microsoft Office).

Care Solutions Inc. is an equal opportunity employer and welcomes applicants from all backgrounds.

We are currently seeking an innovative and dedicated Graphic Designer to join our growing agency. You will collaborate with other designers as well as with our sales and marketing departments to create effective and eye-catching images and campaigns to increase our customer base. Your job duties include developing graphics both for print and digital platforms that enhance our accompanying text and convey an accurate message. Our ideal candidate has a substantial portfolio of successful campaigns and is proficient with Adobe Creative Suite.

• Collaborate with design team on project concepts
• Determine voice and messaging for graphic design pieces
• Develop product illustrations, logos, and other graphics as needed
• Advise on best practices and optimizations throughout design projects
• Select colors, font, images, and layout
• Create visualizations (either by hand or via a software program) which convey accurate messaging and undertones as dictated by the project
• Present designs to stakeholders and applicable teams
• Implement feedback and changes when appropriate
• QA designs for errors
• Pass final design to development or publishing teams for release

• Bachelor’s degree in graphic design, art, design or a related field (preferred)
• Portfolio of extensive designs used in successful marketing campaigns
• Proficient with Adobe Creative Suite,Quark X press, and Photo Shop
• Exceptional creativity and innovation
• Experience with both print and electronic media
• Attention to detail
• Time management and organizational skills

At The Balance Institute Pty Ltd , we are committed to providing high-quality educational services that support individuals and families through important life transitions. Based in New South Wales, we offer a range of learning programs that focus on personal development, wellness, and parenting education. We are passionate about empowering people through practical, accessible, and inclusive learning. As our team continues to grow, we’re looking for a reliable and detail-oriented Data Entry Clerk to support our operations.

Position Overview:
The Data Entry Clerk will play a key role in ensuring our records, student data, and reporting systems are accurate and up to date. You’ll work with various teams across the company to input, maintain, and verify data efficiently. This position is ideal for someone who is highly organized, self-motivated, and enjoys working in a fast-paced digital environment.

Key Responsibilities:

• Enter and update data in company databases, spreadsheets, and learning management systems
• Ensure accuracy and consistency in all data records
• Maintain confidentiality of sensitive information
• Perform regular audits to identify and correct errors
• Organize and archive digital documents and student records
• Generate simple reports and summaries as needed by managers
• Assist with administrative tasks related to data management
• Communicate with internal teams to clarify or verify information

Skills & Qualifications:

• Proven experience in a data entry or administrative role (1+ years preferred)
• Proficient with Microsoft Office (Excel, Word, Outlook) and Google Workspace
• Strong attention to detail and excellent typing accuracy
• Ability to manage time effectively and meet deadlines
• Good communication skills—both written and verbal
• High level of integrity and respect for data privacy
• Experience with CRM or LMS platforms is a plus

Work Environment:

• Flexible work schedule with remote work options
• Supportive and collaborative team culture
• Opportunities for training and professional development
• All necessary software and tools provided

Compensation:

• Annual salary range: $50,000 – $65,000 AUD (commensurate with experience)
• Superannuation included
• Performance reviews and growth opportunities

Why Join Us?
The Balance Institute is more than just a workplace—it’s a purpose-driven environment where your contributions make a real impact. Whether you're helping streamline operations or ensuring our learners have a smooth experience, you’ll be part of a mission to create meaningful educational journeys.