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Customer Service Representative Job Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

We are seeking a friendly, solution-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing a positive experience with our brand. The ideal candidate is empathetic, patient, and committed to customer satisfaction.

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
• Maintain detailed and accurate customer records using CRM tools or ticketing systems
• Escalate unresolved issues to the appropriate internal teams when necessary
• Provide information about products, services, policies, and promotions
• Follow up with customers to ensure their issues are resolved
• Meet individual and team performance metrics (e.g., response time, resolution time, satisfaction score)
• Maintain a positive, empathetic, and professional attitude toward customers at all times

• High school diploma or equivalent (Associate or Bachelor's degree a plus)
• Proven experience in a customer service role (retail, call center, or online)
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency with customer service software, CRM platforms, or help desk systems (e.g., Zendesk, Freshdesk, Salesforce)
• Ability to stay calm under pressure and handle challenging situations

Bumps Center is seeking a detail-oriented and proactive Payroll Processor to join our dynamic team. As a vital member of our finance department, you will play a crucial role in ensuring accurate and timely payroll processing for our employees. The ideal candidate will demonstrate a strong understanding of payroll regulations, possess excellent numerical aptitude, and be proficient in payroll software. You will be responsible for collecting and verifying payroll data, resolving discrepancies, and maintaining meticulous records to ensure compliance with company policies and legal requirements. In addition to processing payroll, you will assist in preparing payroll reports and help with audits when necessary. You will interact with various departments to gather necessary information, thus necessitating strong interpersonal skills. At Bumps Center, we value collaboration, integrity, and a commitment to excellence, and we seek a Payroll Processor who mirrors these values and is dedicated to contributing positively to our workplace. If you are a self-motivated individual who thrives in a fast-paced environment and is passionate about making a difference through your contributions, we encourage you to apply for this exciting opportunity to support our team and help us grow.

Responsibilities
Process bi-weekly payroll for all employees accurately and on time.
Collect and verify timekeeping data and address any discrepancies.
Maintain payroll records in compliance with federal and state regulations.
Prepare and distribute payroll reports for management and auditing purposes.
Assist employees with payroll-related inquiries and resolve issues promptly.
Ensure compliance with labor laws and payroll tax regulations during processing.
Collaborate with HR to update pay rates and employee statuses as necessary.

Job Description:

The Field Team Inspector supports the Vice-President of Field Services in performing all Field Services offered to our Ammonia Refrigeration clients.

Working Environment:

Remote w/travel to client facilities.

Core Responsibilities:

Your job duties and responsibilities will include but not limited to, traveling to client sites throughout the USA to serve food manufactures, cold storage facilities, pharmaceutical firms, petrochemical, refineries, etc. who utilizes Anhydrous Ammonia for refrigeration in their facilities. Our goal is to verify level of compliance with OSHA 1910.119 Process Safety Management and EPA 40 CFR Part 68 Risk Management Plan to assist our clients in the management of their PSM Program. This includes:

• Performing Five-Year and Annual Mechanical Integrity Inspections
• Performing Non-Destructive Testing of Pipe and Vessels (Ultra-Sonic Thickness Testing Only)
• Gather and Update Field Documentation for the development of Process Safety Information: (P&IDS, Ammonia Inventory Calculations, Relief Vent System Design Calculations, Material and Energy Balances)
• Installation of valve tags and line identification/labeling for pipe, valves, and equipment.
• In office compilation of all fieldwork into Final Reports for the client.

The General Stanton Inn we are seeking a creative, results-driven public relations director to lead our PR team and our brand to new heights. You will be responsible for overseeing the development and execution of various publicity campaigns, ensuring that our brand image remains consistent and positive while expanding it to a wider audience.

To be successful in this role, the public relations director should be an excellent leader with a deep understanding of the latest marketing trends and technologies. The top candidate will be a brilliant communicator, capable of representing our brand effectively to the public.

• Overseeing the daily operations of the public relations team.
• Collaborating with the PR team to plan and execute publicity campaigns.
• Developing relationships with media organizations and important influencers.
• Delegating tasks to members of the PR team, and monitoring their progress.
• Speaking on behalf of the company in interviews and press conferences.
• Tracking campaign success and media coverage.
• Presenting reports on the effectiveness of campaigns.
• Ensuring brand consistency in all marketing content.
• Managing public relations budgets.
• Addressing negative press or PR crises if they occur.

• Degree in marketing, communications, journalism or relevant field.
• Past experience supervising and managing a public relations team.
• Portfolio of successful campaigns you have overseen.
• Expert knowledge of social media, online marketing, and internet culture.
• Strong leadership and team management skills.
• Creative thinking with an affinity for innovation and problem-solving.
• Excellent communication skills, both written and verbal.
• Established connections with media outlets and influential accounts.
• In-depth understanding of web and marketing analytics.
• Ability to conduct market research and present reports.

We are seeking a detail-oriented and reliable Bookkeeper to join our accounting team. The Bookkeeper will be responsible for maintaining accurate financial records, managing day-to-day accounting tasks, and supporting the finance team with reconciliations, reporting, and compliance.

• Record day-to-day financial transactions in accounting software (e.g., QuickBooks, Xero, Sage).
• Maintain and reconcile general ledger accounts.
• Process accounts payable and receivable, including vendor bills and customer invoices.
• Reconcile bank, credit card, and other financial statements on a regular basis.
• Prepare financial reports such as balance sheets, income statements, and cash flow reports.
• Monitor cash flow and report any discrepancies.
• Assist with payroll processing and related tax filings (if applicable).
• Support month-end and year-end close processes.
• Maintain organized digital and physical financial records.
• Assist with budget preparation and financial audits.
• Ensure compliance with company policies and relevant regulations.

• Proven experience as a Bookkeeper or in a similar accounting role.
• Proficiency in accounting software (e.g., QuickBooks, Xero, Microsoft Excel).
• Strong understanding of bookkeeping principles and GAAP.
• High attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to work independently and maintain confidentiality.
• Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Certification (e.g., Certified Bookkeeper, QuickBooks ProAdvisor) is a plus.

An Office Clerk performs a variety of administrative and clerical tasks to support the smooth and efficient operation of the office. The ideal candidate is organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.

• Answer and direct phone calls in a polite and professional manner
• Organize and schedule appointments and meetings
• Maintain filing systems (physical and digital)
• Data entry and updating of databases and records
• Handle incoming and outgoing mail and packages
• Assist with document preparation (reports, memos, spreadsheets, presentations)
• Greet and assist visitors and clients
• Order and maintain office supplies inventory
• Perform basic bookkeeping tasks (if applicable)
• Support colleagues with administrative tasks as needed

• High school diploma or equivalent (Associate’s degree is a plus)
• Proven experience as an office clerk, administrative assistant, or similar role
• Proficient in MS Office (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Attention to detail and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of office equipment (e.g., printers, scanners, fax machines)

We are looking for a Customer Service Representative (CSR) to act as a liaison between our company and its customers. The ideal candidate will be responsible for managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Resolve customer issues, complaints, and problems with speed and professionalism.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process orders, forms, applications, and requests accurately.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary to ensure customer satisfaction.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

• Associate or Bachelor’s degree.
• Experience in [insert industry if applicable, e.g., retail, insurance, tech support].
• Multilingual skills are a plus.

• This role may involve working in a call center or remote/home-based setting.
• Must be available to work flexible hours, including weekends or evenings as needed.

We’re looking for a highly organized and detail-oriented Data Entry Operator to input and maintain accurate information in our databases. You’ll be responsible for ensuring data integrity through timely entry, validation, and correction. Your attention to detail and drive for accuracy will help our team operate more efficiently.

• Input, update, and maintain data in company systems from multiple sources.
• Review source documents and data entries for accuracy and completeness.
• Identify and correct discrepancies, ensuring data consistency.
• Organize digital and physical files for smooth retrieval.
• Generate reports and perform backups as needed.
• Collaborate with team members to streamline workflows and resolve discrepancies.

• High school diploma or equivalent required; additional training or certifications are a plus.
• Proven experience in data entry, office administration, or a similar role.
• Excellent typing skills with strong attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word) and familiarity with database software.
• Strong organizational, time-management, and communication skills.
• Commitment to confidentiality and data integrity.

• Health, dental, and vision insurance
• Paid Time Off (PTO) , sick leave, and public holidays
• 401(k) retirement plan with company match
• Flexible work hours and remote work options
• Professional development , training opportunities, and career advancement
• Inclusive, collaborative company culture with team events and wellness programs.