253 Service Advisor jobs in Azle

• Greet customers promptly and courteously upon their arrival at the service department.
• Actively listen to customers' descriptions of vehicle problems and concerns.
• Perform walk-around inspections with customers to identify additional service needs or issues.
• Translate customer concerns and vehicle symptoms into clear, concise, and accurate repair orders for technicians.
• Provide detailed explanations of recommended services, necessary repairs, and associated costs to customers.
• Obtain customer authorization for all work performed and estimated charges.
• Monitor the progress of vehicle repairs and keep customers updated on the status of their vehicles.
• Address customer inquiries and resolve any service-related issues or complaints with professionalism.
• Coordinate with parts department to ensure availability of necessary components.
• Maintain strong relationships with customers, fostering trust and loyalty.
• Promote sales of additional services and products when appropriate.
• Maintain a clean and organized work environment.
• Adhere to all company policies and procedures related to customer service and vehicle repair.

• High school diploma or equivalent; some college or technical training preferred.
• 2+ years of experience as an Automotive Service Advisor in a dealership or reputable repair shop.
• Strong knowledge of automotive systems and repair procedures.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in using dealership management software (DMS) and service scheduling tools.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Customer-service oriented with a professional and friendly demeanor.
• Valid driver's license and a clean driving record.
• Ability to understand and explain technical information to non-technical individuals.
• Strong problem-solving skills and attention to detail.

• Greet service customers promptly and courteously, providing a warm and welcoming experience.
• Listen attentively to customer concerns and accurately document vehicle issues.
• Perform walk-around inspections with customers, identifying additional service needs or potential issues.
• Translate customer concerns into clear repair orders for technicians.
• Provide accurate estimates for parts and labor, explaining repairs and maintenance in an understandable way.
• Communicate regularly with customers regarding the status of their vehicle's service, estimated completion times, and any changes.
• Coordinate with technicians to ensure timely and quality repairs.
• Upsell recommended services and maintenance based on vehicle inspection reports and manufacturer guidelines.
• Handle customer inquiries and complaints with professionalism and a problem-solving approach.
• Process payments and close out repair orders.
• Maintain a high level of customer satisfaction by ensuring a smooth and transparent service experience.

• High school diploma or equivalent; automotive technical training or certification is a plus.
• Minimum of 2-3 years of experience as an Automotive Service Advisor in a dealership or independent repair shop.
• Strong knowledge of automotive systems, repairs, and maintenance.
• Excellent verbal and written communication and interpersonal skills.
• Proven ability to build rapport and trust with customers.
• Proficiency in using dealership management systems (DMS) and service scheduling software.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Customer-service oriented with a professional and friendly demeanor.
• Valid driver's license and clean driving record.

Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.

Essential Functions:

• Promote the Pick-n-Pull Safety Culture.
• Be a team player. Work as a member of the team to help the team achieve its goals.
• Maintain a high level of integrity.
• Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
• Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
• Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
• Follow all company policies and procedures.
• Identify when customer interaction requires assistance from management.
• Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
• Additional duties as assigned.

• Must work safely at all times.
• Must have good people skills with an outgoing friendly positive attitude.
• Able to work retail hours including overtime, weekends and holidays.
• Must have reliable means of transportation.
• Must be able to read, write, and speak in the English language.
• Bilingual in Spanish a plus, but not required.
• Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
• Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
• Previous experience in a retail environment preferred but not required.

• Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
• Vision must be sufficient to perform job functions safely as described above.
• Able to work on feet (stand and walk) for assigned work shift.

• Exposure on a regular basis to outdoor weather conditions.
• Exposure to occasional noisy conditions and machinery operation.

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required ! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!

We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.

Benefits:

• Opportunity to increase your payrate within your first 60 days of employment!
• Paid training plus bonus incentives for completing training.
• Cross-training across multiple roles, increasing your earning potential.
• Career paths that offer limitless growth opportunities (in Automotive and Management)!
• Safety focused work environment to always keep you and our customers safe!
• Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
• Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *

• Greet and escort guests from their vehicles as you review their requests.
• Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
• Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
• Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
• Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
• Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
• Other duties as assigned by management.

• Proven face-to-face customer service or sales experience.
• Ability to perform the responsibilities of the job.
• Able to stand for an extended period.
• Ability to bend, stoop, reach, crawl, and climb stairs.
• Ability to lift over 50 pounds.
• Comfortable working in an enclosed and/or semi-outdoor environment.
• Authorized to work in the US without sponsorship.

• Valid Driver's License preferred.
• Excellent customer service and communication skills.
• Keen listening and reasoning skills to capture guests' product needs.
• Confident in overcoming objections and not afraid of rejection.
• An energetic and positive attitude that is welcoming to guests.
• Ability to work well in a team environment.
• Dedication to following safety policies and procedures.
• Willingness to undergo on the job training and a growth mindset.
• Ability to work in a fast-paced environment while multi-tasking.

• Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
• Employer Funded Basic Life & Accidental Death Dismemberment*
• Bonus structure for JLU Module completions within set timeframes.
• Employee discount on parts and services
• Additional benefits available:
• Dental Plan and/or Vision Plan*
• Life & Accidental Death Dismemberment and/or Accident*
• Short-Term and Long-Term Disability*
• Critical Illness and/or Cancer and/or Hospital Indemnity*
• Flexible Spending Account (FSA) and/or Dependent Care FSA*
• Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance