3 Courier Services jobs in Chester

• Develop strategy around service delivery to maximize revenue & gross margin attainment and customer satisfaction
• As an executive team member, contribute to overall company strategy and direction
• Develop and document processes around support and services
• Develop relationships and work closely with sales team to ensure realistic expectations and program/project success
• Oversee Project Management Team and the implementation projects to scope and budget
• Hire, lead, manage and evaluate Support and Services teams
• Develop criteria, measure and ensure customer satisfaction in conjunction with Sales and Marketing
• Establish links between Sales, Marketing, Development and Support & Finance to communicate cross functional collaboration, support and feedback
• Direct and coordinate delivery units operating functions
• Maintain compliance and visibility of customer SLA's, KPI's and dashboards through company best practices and customer requirements
• Ensure overall team alignment and discipline in maintaining company dashboards, metrics, policies, practices and objectives
• Work in partnership with sales leaders to develop and coordinate selling cycle and methodology
• Analyze and evaluate the effectiveness of service delivery methods, costs, and results
• Work in conjunction with all departments to develop and manage budgets, and oversee the development and management of internal operating budgets
• Directly manage major and critical developing client accounts, and coordinate the management of all other accounts within unit
• Participate in the development and presentation of new client proposals
• Establish and implement short- and long-range goals, objectives, policies, and operating procedures
• Represent the company at various community and/or business meetings to promote the company
• Promote positive relations with partners, vendors, and distributors
• Recommend and administer policies and procedures to enhance operations
• Work with department managers and corporate staff to develop business plans for the company
• Establish and implement short- and long-range unit goals, objectives, policies, and operating procedures
• Flexibility for travel (USA & international as required)

• Strong stakeholder management skills with the ability to build & leverage relationships
• Strong communication skills (written & verbal) with the ability to work with a range of cultures across different time zones
• Analytical & problem-solving mind set with the ability to identify innovative solutions to complex problems
• Proven experience as an influencer, negotiator and consensus-builder
• A great eye for talent, with experience of hiring and building a team of great relationship managers
• Enthusiasm and creative leadership skills with the ability to inspire others

• Bachelor's degree in related field
• ITIL Practitioner
• Process re-engineering / Business Analysis
• Strong communication skills are an absolute must for this position
• Strong skills in the use of Microsoft products: MS Outlook, Word, Excel, and PowerPoint

• The post holder will expect to travel to EMS to Customer locations, Industry Events and other venues commensurate with an Executive role to meet and ensure collaborative work with Senior Stakeholders, customers and partners across the business. 25 to 50%

As the VP of Technology Services and Delivery, you will play a pivotal role in aligning strategic initiatives and driving technical delivery excellence within the Engineering Services and Delivery organization. Reporting directly to the SVP, you will provide strategic support, project leadership, and serve as a trusted advisor, while also overseeing key functions typically associated with such a role.

Essential Duties and Responsibilities:
- Lead multiple support teams responsible for advanced technology design, development, integration, testing, training, deployment, operations and/or maintenance efforts.
- Direct multiple activities of an integrated team of technical, organizational, and business process improvement staff to execute the business plans, interface with other functions and outside personnel, investigate and resolve problems, and prepare capital and operating budget requests.
- Oversee all aspects of the business unit to include the operational performance, strategic planning, contracting actions, subcontractor management, human resources assignments, recruiting, hiring, financial management, budgeting, and business development.
- Work proactively and effectively with clients, and deliver high quality work products in a timely manner.
- Provide leadership in recommending, developing, and communicating approaches for resolving specific issues.
- Effectively communicate with personnel at all levels in the organization, preparing and briefing senior management on contract performance regularly.

Strategic Planning & Execution

• Partner with the SVP to define, operationalize, and communicate the strategic vision for IT Engineering and Delivery.

• Translate high-level goals into actionable programs and roadmaps, ensuring alignment with broader business objectives.

• Manage key strategic initiatives from planning through execution, often acting as project owner or executive sponsor.

Delivery Oversight & Operational Excellence

• Work with engineering, product, and delivery leaders to improve program/project delivery performance and outcomes.

• Track and report progress on KPIs, OKRs, and key engineering initiatives; anticipate risks and proactively resolve roadblocks.

• Promote adoption of delivery best practices, Agile frameworks, DevOps, and continuous improvement methodologies.

• Develops, submits and manages the operational and budgetary requirements for technology solutions to support OCDIO strategy and business needs. Submits regular progress reports to management in context of timeliness, performance, quality, and costs to ensure all projects are undertaken on time and to an approved budget.

Organizational Effectiveness

• Optimize team structures, processes, and communication flow across global IT and engineering teams.

• Drive cadence for executive reviews, staff meetings, and key leadership forums.

• Develop dashboards and reporting mechanisms for business operations, resource planning, and budget management.

Stakeholder Management & Communication

• Act as a liaison between the SVP and his directs and their staff, including internal/external stakeholders, ensuring clarity and follow-through on commitments, goals and metrics.

• Prepare briefings, presentations, and strategic communication materials for board-level, customer, and partner engagements.

• Drive alignment and collaboration across IT, business units, finance, HR, and other functions.

Leadership & Special Projects

• Represent the SVP in cross-functional meetings and on governance bodies as needed.

• Lead special projects, task forces, or crisis management efforts on behalf of the SVP.

• Mentor high-potential team members and build leadership bench strength.

• Lead cross functional teams to implement projects in support of both internal and external customers. Partners with cross-functional technology and business leaders and end users to create a vision for how technology can be a competitive differentiator.

Required:

• Education:

Bachelor's degree in Computer Science or relevant field of study.

Master Degree in Engineering or Business Administration is a plus.

• Experience: 10+ years of progressive experience in technology organizations, with a strong background in Integrated application / solution implementation, delivery and O&M using a combination COTS, SaaS and custom application, solution strategy optimizing teams, tools, processes to meet and exceed client satisfaction.

• Technical Expertise: Deep knowledge and expertise across digital technologies and services with emphasis on enterprise wide business solutions, cloud services and capabilities and engineering practices with a strong understanding of industry best practices and emerging trends such as AI/ML and data sciences.

Minimum Requirements

- Bachelor's degree required, MBA preferred.
- Minimum 15 years experience.

MBA or advanced degree in a related discipline.

• Experience in medium and large scale application development and implementation of enterprise SaaS, engineering solutions, or large-scale IT transformation.

• Familiarity with reporting and collaboration tools (e.g., Salesforce, Jira, Confluence, Power BI, Smartsheet).

• Relevant certifications (e.g., CISSP, CISM, PMP) preferred.

Success Factors:

• Strategic thinker who can dive deep into technical details when needed.

• Trusted advisor and confidant to the SVP and leadership team.

• Able to synthesize complex information and distill it into clear decisions and actions.

• Calm under pressure with a bias toward action and outcomes.

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

188,080.00

Maximum Salary

$

282,120.00