96 Customer Support jobs in East Chicago
Customer Service
Posted 17 days ago
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Job Description
**Job Title:** Customer Service Representative
**Overview:**
Hobby Lobby is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. Our ideal candidate will provide exceptional service to our customers, ensuring their shopping experience is pleasant and efficient. As a Customer Service Representative, you will be responsible for assisting customers with their inquiries, managing transactions, and maintaining a welcoming store environment.
**Key Responsibilities:**
- **Customer Interaction:**
- Greet and welcome customers warmly as they enter the store.
- Assist customers in locating products and provide information about the store’s offerings.
- Answer customer inquiries via phone and in person, addressing concerns and resolving issues promptly and effectively.
- **Sales and Transactions:**
- Process sales transactions accurately and efficiently using the store’s point-of-sale system.
- Handle cash, credit, and debit card transactions, ensuring proper procedures are followed.
- Assist customers with returns, exchanges, and refunds according to store policies.
- **Product Knowledge:**
- Stay informed about current sales, promotions, and store events.
- Provide product recommendations based on customer needs and preferences.
- Maintain a thorough understanding of store products and inventory to assist customers effectively.
- **Store Maintenance:**
- Ensure the store is clean, organized, and visually appealing.
- Restock shelves and displays as needed to maintain product availability.
- Assist in setting up promotional displays and signage.
- **Team Collaboration:**
- Work collaboratively with team members to achieve store goals and objectives.
- Participate in team meetings and training sessions to stay updated on store policies and procedures.
- Assist with special projects and tasks as assigned by store management.
**Qualifications:**
- High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
- Previous experience in retail or customer service is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic math skills for handling transactions.
- Positive attitude and a genuine desire to help customers.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
**Physical Requirements:**
- Ability to stand, walk, and move around the store for extended periods.
- Ability to lift and carry items weighing up to (specify weight, e.g., 30 pounds).
- Capability to perform repetitive tasks such as scanning items and operating the cash register.
**Benefits:**
- Competitive hourly wage.
- Employee discount on store merchandise.
- Opportunities for career growth and advancement within the company.
- Comprehensive training program to enhance your skills and knowledge.
Customer Support Specialist
Posted 16 days ago
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Job Description
About Our Client:
Our client is revolutionizing the financial industry with user-friendly and secure payment platforms. They are committed to providing seamless experiences for their customers and fostering a culture of innovation, reliability, and outstanding service. The company values its employees, offering a collaborative environment focused on continuous improvement and professional growth.
Key Responsibilities:
- Provide first-line customer support via phone, email, and chat, addressing inquiries related to product features, account management, and technical issues.
- Troubleshoot and resolve customer problems efficiently, escalating complex issues to appropriate internal teams when necessary.
- Educate customers on how to best utilize our client's products and services, ensuring a positive user experience.
- Maintain accurate and detailed records of all customer interactions and resolutions in the CRM system.
- Collaborate with product development, engineering, and sales teams to provide customer feedback and identify recurring issues.
- Stay up-to-date with product updates, system changes, and company policies to provide accurate information to customers.
- Identify opportunities to improve customer satisfaction and contribute to the development of knowledge base articles and FAQs.
- Adhere to established service level agreements (SLAs) and quality standards.
- Handle customer complaints and difficult situations with professionalism and empathy.
- Participate in ongoing training and professional development to enhance product knowledge and support skills.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 1-3 years of experience in customer service, helpdesk support, or technical support, preferably in a tech or financial services environment.
- Excellent verbal and written communication skills, with a clear and professional demeanor.
- Strong problem-solving and analytical abilities, with a knack for troubleshooting technical issues.
- Empathy and patience when dealing with customer inquiries and concerns.
- Proficiency in using CRM software (e.g., Zendesk, Salesforce Service Cloud) and Microsoft Office Suite.
- Ability to work effectively in a fast-paced, high-volume environment.
- A team player with a positive attitude and a commitment to providing exceptional service.
- Familiarity with financial technology or payment processing is a plus.
What We Offer:
Our client offers a competitive hourly wage, comprehensive benefits package (health, dental, vision, 401k), paid time off, and a supportive team environment. You will receive extensive training on products and systems, with opportunities for career advancement within a growing FinTech company. Join a team where your dedication to customer success is highly valued.
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