CUSTOMER SERVICE REPRESENTATIVE
Posted 17 days ago
Job Viewed
Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
Help Desk Technician II
Posted today
Job Viewed
Job Description
The Help Desk tier II role is to provide end user support and maintenance within the organization's desktop and store computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, registers, printers and scanners) to ensure optimal workstation and store performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.
ESSENTIAL FUNCTIONS:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and Point of Sale systems via phone, e-mail, chat or on site.
Respond to queries either in person or over the phone.
Write training manuals and other technical documentation.
Train computer users and seasonal help desk staff.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to isolate resolve problems.
Provision, manage and troubleshoot Mobile devices such as iPhones, iPads and windows based tablets.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Document and track issues with incident management systems.
Maintain inventory and asset controls.
OTHER FUNCTIONS:
Returns non-working equipment.
May provide guidance/training on software for less experienced retail and corporate users.
Performs other departmental functions as directed and required.
Installs computer hardware and operating software at Corporate and retail stores.
KEY RESULT AREAS:
Dependability, behavior, adaptability, and interpersonal skills.
Ability to troubleshoot and correct faulty hardware and software.
Initiative, organization, quality and timeliness of problem resolution.
Ability to read, write, understand and produce technical documentation.
Ability to read, understand and manipulate network and desktop administration tools.
Ensure that computer systems for all stores and corporate associates are operating efficiently.
Active Directory and Exchange management and maintenance for access control and account creation.
Terminal Server management.
REQUIRED EXPERIENCE:
2 to 3 years help desk and desktop support experience in a Microsoft Domain environment.
EDUCATIONAL REQUIREMENTS:
Minimum of 2 years college level courses or 2 years of computer related work experience.
REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:
Working knowledge of Microsoft products both user facing and administrative.
Demonstrate analytical problem solving skills.
Demonstrated ability to work on assignments independently.
Planning and organizing skills.
Strong verbal, active listening and written communication skills.
In depth knowledge of hardware and software applications with preference for retail sales support.
In depth knowledge and understanding of computer operating systems in an Enterprise environment.
Familiarity with image process
Experience in working within a PCI or SOX environment.
A+Network+ or equivalent experience
WORKING CONDITIONS:
Rotating after hours and weekends
Occasional overtime work required throughout the year.
Heavy overtime work required at holiday periods.
Occasional out of state travel
SAFETY HAZARDS OF THE JOB:
Minimal hazards. General office working conditions.
BUDGETARY RESPONSIBILITY:
This position has no direct budget accountability. However, through performance of its essential job duties, the Help Desk Tier II can impact company costs and profitability.
REPORTS TO THIS POSITION:
The Help Desk Tier II position has no full-time positions reporting to it.
Mobile device support and management
Help Desk Technician II
Posted today
Job Viewed
Job Description
The Help Desk tier II role is to provide end user support and maintenance within the organization's desktop and store computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, registers, printers and scanners) to ensure optimal workstation and store performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.
ESSENTIAL FUNCTIONS:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and Point of Sale systems via phone, e-mail, chat or on site.
Respond to queries either in person or over the phone.
Write training manuals and other technical documentation.
Train computer users and seasonal help desk staff.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to isolate resolve problems.
Provision, manage and troubleshoot Mobile devices such as iPhones, iPads and windows based tablets.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Document and track issues with incident management systems.
Maintain inventory and asset controls.
OTHER FUNCTIONS:
Returns non-working equipment.
May provide guidance/training on software for less experienced retail and corporate users.
Performs other departmental functions as directed and required.
Installs computer hardware and operating software at Corporate and retail stores.
KEY RESULT AREAS:
Dependability, behavior, adaptability, and interpersonal skills.
Ability to troubleshoot and correct faulty hardware and software.
Initiative, organization, quality and timeliness of problem resolution.
Ability to read, write, understand and produce technical documentation.
Ability to read, understand and manipulate network and desktop administration tools.
Ensure that computer systems for all stores and corporate associates are operating efficiently.
Active Directory and Exchange management and maintenance for access control and account creation.
Terminal Server management.
REQUIRED EXPERIENCE:
2 to 3 years help desk and desktop support experience in a Microsoft Domain environment.
EDUCATIONAL REQUIREMENTS:
Minimum of 2 years college level courses or 2 years of computer related work experience.
REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:
Working knowledge of Microsoft products both user facing and administrative.
Demonstrate analytical problem solving skills.
Demonstrated ability to work on assignments independently.
Planning and organizing skills.
Strong verbal, active listening and written communication skills.
In depth knowledge of hardware and software applications with preference for retail sales support.
In depth knowledge and understanding of computer operating systems in an Enterprise environment.
Familiarity with image process
Experience in working within a PCI or SOX environment.
A+Network+ or equivalent experience
WORKING CONDITIONS:
Rotating after hours and weekends
Occasional overtime work required throughout the year.
Heavy overtime work required at holiday periods.
Occasional out of state travel
SAFETY HAZARDS OF THE JOB:
Minimal hazards. General office working conditions.
BUDGETARY RESPONSIBILITY:
This position has no direct budget accountability. However, through performance of its essential job duties, the Help Desk Tier II can impact company costs and profitability.
REPORTS TO THIS POSITION:
The Help Desk Tier II position has no full-time positions reporting to it.
Mobile device support and management
The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Help Desk Technician II
Posted 4 days ago
Job Viewed
Job Description
**ESSENTIAL FUNCTIONS:**
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and Point of Sale systems via phone, e-mail, chat or on site.
Respond to queries either in person or over the phone.
Write training manuals and other technical documentation.
Train computer users and seasonal help desk staff.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to isolate resolve problems.
Provision, manage and troubleshoot Mobile devices such as iPhones, iPads and windows based tablets.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Document and track issues with incident management systems.
Maintain inventory and asset controls.
**OTHER FUNCTIONS:**
Returns non-working equipment.
May provide guidance/training on software for less experienced retail and corporate users.
Performs other departmental functions as directed and required.
Installs computer hardware and operating software at Corporate and retail stores.
**KEY RESULT AREAS:**
Dependability, behavior, adaptability, and interpersonal skills.
Ability to troubleshoot and correct faulty hardware and software.
Initiative, organization, quality and timeliness of problem resolution.
Ability to read, write, understand and produce technical documentation.
Ability to read, understand and manipulate network and desktop administration tools.
Ensure that computer systems for all stores and corporate associates are operating efficiently.
Active Directory and Exchange management and maintenance for access control and account creation.
Terminal Server management.
**REQUIRED EXPERIENCE:**
2 to 3 years help desk and desktop support experience in a Microsoft Domain environment.
**EDUCATIONAL REQUIREMENTS:**
Minimum of 2 years college level courses or 2 years of computer related work experience.
**REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:**
Working knowledge of Microsoft products both user facing and administrative.
Demonstrate analytical problem solving skills.
Demonstrated ability to work on assignments independently.
Planning and organizing skills.
Strong verbal, active listening and written communication skills.
In depth knowledge of hardware and software applications with preference for retail sales support.
In depth knowledge and understanding of computer operating systems in an Enterprise environment.
Familiarity with image process
Experience in working within a PCI or SOX environment.
A+Network+ or equivalent experience
**WORKING CONDITIONS:**
Rotating after hours and weekends
Occasional overtime work required throughout the year.
Heavy overtime work required at holiday periods.
Occasional out of state travel
**SAFETY HAZARDS OF THE JOB:**
Minimal hazards. General office working conditions.
**BUDGETARY RESPONSIBILITY:**
This position has no direct budget accountability. However, through performance of its essential job duties, the Help Desk Tier II can impact company costs and profitability.
**REPORTS TO THIS POSITION:**
The Help Desk Tier II position has no full-time positions reporting to it.
Mobile device support and management
The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Help Desk Analyst
Posted 9 days ago
Job Viewed
Job Description
Location: Atlanta, GA
Duration: 12 month (extendable upto 12 months)
Interview: Web Cam Interview Only
Initally Remote Work Permitted
Job Description:
Position Responsibilities:
- Receive and track onboard and off board requests; check the requests for completeness and accuracy
- Submit requests for new accounts using ServiceNow ticketing system.
- Submit request for setup and delivery of equipment and wireless devices.
- Coordinate with application teams for additional application access requests
- Track progress of requests to completion and escalate to vendors and management as needed.
- Review accounts for accuracy of provision or deprovision based on requests
- Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
- Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
- Verify group memberships, network drives, and ServiceNow profiles are disabled for off boards
- Communicate status of processed onboard or off board requests to hiring managers
- Resolve requests within SLA while providing the highest level of customer service
- Display a consistent understanding of compliance to assist in high priority escalations and requests
- Associate degree in a related field OR minimum 2+ years of help desk support
- One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
- Minimum 2+ years proven experience working effectively with a diverse team in highly visible, fast-paced and changing environment with occasional aggressive timelines
- Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
- Detail oriented with the ability to work independently
- Excellent oral, written, and interpersonal communication
- Experience in performing well under pressure
- Capable of working competently with personnel at multiple levels of the organization
- Experience with ServiceNow or Okta is a plus
- Must have work authorization that allows candidate to work in the United States
- Associate degree in a related field
- Experience with excel spreadsheets, including formulas and reporting
- Experience with O365 Pro Plus core applications
- Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
- Excellent oral, written, and interpersonal communication
- Experience with Helpdesk support.
Help Desk Analyst
Posted today
Job Viewed
Job Description
Location: Atlanta, GA
Duration: 12 month (extendable upto 12 months)
Interview: Web Cam Interview Only
Initally Remote Work Permitted
Job Description:
Position Responsibilities:
- Receive and track onboard and off board requests; check the requests for completeness and accuracy
- Submit requests for new accounts using ServiceNow ticketing system.
- Submit request for setup and delivery of equipment and wireless devices.
- Coordinate with application teams for additional application access requests
- Track progress of requests to completion and escalate to vendors and management as needed.
- Review accounts for accuracy of provision or deprovision based on requests
- Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
- Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
- Verify group memberships, network drives, and ServiceNow profiles are disabled for off boards
- Communicate status of processed onboard or off board requests to hiring managers
- Resolve requests within SLA while providing the highest level of customer service
- Display a consistent understanding of compliance to assist in high priority escalations and requests
- Associate degree in a related field OR minimum 2+ years of help desk support
- One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
- Minimum 2+ years proven experience working effectively with a diverse team in highly visible, fast-paced and changing environment with occasional aggressive timelines
- Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
- Detail oriented with the ability to work independently
- Excellent oral, written, and interpersonal communication
- Experience in performing well under pressure
- Capable of working competently with personnel at multiple levels of the organization
- Experience with ServiceNow or Okta is a plus
- Must have work authorization that allows candidate to work in the United States
- Associate degree in a related field
- Experience with excel spreadsheets, including formulas and reporting
- Experience with O365 Pro Plus core applications
- Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
- Excellent oral, written, and interpersonal communication
- Experience with Helpdesk support.
Help Desk Level 1 Technician
Posted 9 days ago
Job Viewed
Job Description
Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.
Purpose
The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation.
Specific Duties, Activities and Responsibilities
- Level 1 Tech Support for ALL tickets that come into the Help Desk system
- Contact the ticket owner within designated amount of time to communicate status
- Assess urgency of each ticket to determine response priority
- Take ownership of the IT Help Desk help meet internal SLA
- Work with Tier 2 Support on a consistent basis in order to maintain proper protocols
- Set up new user computers and help with office moves when necessary
- Assist with other duties and special projects as needed.
- Assist with other duties and special projects as needed.
- High school diploma; Bachelor's degree preferred
- At least one year of supporting end users in a large environment
- Law office experience preferred
- MCP or A+ certification
- Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
- Must possess strong written and verbal communications skills.
- Must provide excellent customer service to internal and external customers
- Identifies and solves issues in a timely manner.
- Must be a team player and willing to help others in their department whenever necessary.
- Must be extremely organized and be able to multi-task.
- Conscientious with respect to work completion, deadlines, time management and attendance.
- Takes initiative in face of obstacles and identifies what needs to be done and takes action.
- Demonstrates commitment to Firm's vision, mission, and core values.
- Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
- Develops professional relationships and builds rapport with others.
- Overall good work ethic and willingness to adapt to change.
- Company Paid Life and Disability Insurance plans
- Medical, Dental and Vision Plans with Prescription coverage
- 401K Retirement Savings Plan
- Flexible scheduling (within reason, depending on position)
- Generous PTO plan for all full-time employees
- Full equipment station at no cost for remote employees, including dual monitors
- Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
- Wellness programs and employee discounts
- Learning and development training opportunities for both personal and professional growth
- And so much more!
Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
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IT Tech (Help Desk)
Posted today
Job Viewed
Job Description
Position Title: IT Tech (Help Desk)
Reports To: IT Director (Help Desk)
Location: Remote
Company: Cherrie Give Resultz
About the Company: Cherrie Give Resultz - Provides expert advice and services to businesses on various aspects of human resources management. We help companies optimize their HR functions, improve employee performance, and align HR strategies with overall business goals. Services range from generalist support to specialized areas like talent management, compensation, and benefits.
Job Summary:
An IT Help Desk Technician provides technical support to users, resolving issues related to computer hardware, software, and other IT systems. They troubleshoot problems, offer guidance, and ensure user satisfaction with IT services. Make sures that staff has access to various systems.
IT Help Desk Associate
Posted today
Job Viewed
Job Description
AFL and ITC were built and are operated on similar core values and philosophies. We recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers.
Let us connect you to your next career opportunity!
Job Summary:
The IT Help Desk Support Associate position is part of the End User Support team. This team member will provide superior IT services to our clients their local office and global work force.
Responsibilities:
- Provide the absolute best-in-class support service to our clients local office and global work force
- Exhibit excellent people and customer service skills to manage user expectations
- Take ownership of issues from end-to-end ensuring timely resolution and effective communication throughout the process
- Accurately record, update, and document service requests in Service Now
- Assist new employees with their computer setup, and troubleshoot issues preventing customers from working
- Partner with customers showing them how to be productive with technology, and assist in creating a powerful self-service model by documenting your takeaways
- Participate in global projects to keep our client safe and productive
- Recommend process improvement opportunities to optimize services
- Foster collaborative working relationships with peers and leadership
- Balance priority and urgent service requests alongside daily routine activities
- Aid with technical documentation, training materials and problem troubleshooting techniques to improve skill level across End User Support
•
- Knowledge of networking fundamentals is desired
- Excellent communication skills, both oral and written are required
- Ability to meet new people, commence conversations and relay information effectively
- Ability to multitask effectively and work in a fast-paced environment
- Previous experience working in an IT support role or previous work-related experience in a customer service-related role is a must
- Experience troubleshooting computer-related hardware devices and software is a must
- Accept coaching and training with a strong commitment to professional growth and excellence
- The ideal candidate will display high levels of Passion, Heart, and Desire for the work they will do
- This role requires the candidate to work 100% in-office
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Help Desk Support Specialist
Posted today
Job Viewed
Job Description
Location: Atlanta, GA (ONSITE)
Interview: IN PERSON INTERVIEW
Duration: 12+ Months
Job Description:
Under direct supervision, provides assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone, email or from remote locations.
Technical Support Specialist Job duties And Responsibilities.
- Serves as the primary escalation point forincoming queries and technical issues.
- Manages and/or assigns projects and tasks toother team members as appropriate
- dvises, collaborates and assists businessunits with system enhancements and modifications
- Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc.
- Effectively provides user support over thephone, in person, and via remote tools.
- Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up.
- ssists users with information security andprivacy questions; provides directions for the correct action.
- Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.
- Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to- date, and operational.
- Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals.
- Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.
- May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.)
- Creates user support documentation and instructions.
- Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents.
- This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
Technical Support, Specialist Skills,And Qualifications.
- Minimum of 2-3 years of IT technical support
- Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc.
- Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure.
- Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
- Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software.
- Willing to work off-hours and weekends whenrequired for projects or emergency support.
- Experience installing, configuring, andsupporting network printers and audio/visual equipment
- Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force
- isstrongly preferred)
- Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills
- Strong team leadership, time management, andcoaching and mentoring skills
- Excellent customer service and communicationskills are a must.
- Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system.
- Providing fault analysis to customers' coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite. 765622