688 Account Management jobs in Washington
SaaS Account Manager (Renewals & Expansion)
Posted 9 days ago
Job Viewed
Job Description
Oracle GDI - Government, Defense and Intelligence has an exciting opportunity for SaaS Account Manager (Renewals & Expansion) covering the Department of Defense (DOD) and the Canadian Government. This high impact role is ideal for a customer focused sales professional who thrives in a fast paced, goal driven environment.
**_This is a remote position for a candidate based in the US preferably in the Washington DC area._**
**Responsibilities**
**What You Will Do (Responsibilities):**
+ Drive renewals for Oracle's SaaS products and services
+ Develop and execute sales strategies to identify and secure new business opportunities within existing accounts.
+ Manage customer relationships, understand their needs, and educate them on Oracle's product offerings.
+ Collaborate with various sales teams to ensure a comprehensive sales approach.
+ Forecast sales targets and identify growth opportunities within the focused accounts
+ Participate in sales campaigns and work with management to implement effective sales strategies.
**What You Will Bring (Requirements):**
+ 5-8 years of experience in technology sales preferably with experience in cloud-based/SaaS solutions with a proven track record of success.
+ Excellent communication and relationship-building skills, with the ability to manage and grow customer accounts.
+ Ability to work independently and manage complex sales processes.
+ Knowledge of Oracle's products, including Sales, Marketing, Service Automation, HCM, or ERP, is preferred.
+ Experience in the Federal/DoD space preferred.
+ Strong organizational skills and the ability to accurately forecast sales and manage multiple accounts.
+ A self-motivated and results-driven approach with a commitment to achieving sales targets.
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
**Come Join Us!**
**#LI-PA4**
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $26.97 to $3.13 per hour; from: 56,100 to 89,700 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 50/50 - 65/35.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Customer Account Management
Posted 1 day ago
Job Viewed
Job Description
Gordian is looking for an Account Manager based out in Fremont or Richmond, Virginia, who demonstrates professionalism, construction knowledge and delivers results through their expertise while using Gordian's extraordinary construction data and software. Primary responsibility for Gordian Account Managers is to provide support, training, for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area.
JOC is a procurement method and construction process that helps federal, state and local governments, schools, hospitals, higher education institutions and others maximize efficiency, optimize cost savings, and increase construction quality.
**Primary Responsibilities:**
+ Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
+ Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
+ Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as create and review detailed construction line item proposals
+ Ability to train contractors in Gordian software, client procedure and assist in client contract bidding
+ Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
**Qualifications:**
+ Bachelor's Degree in Engineering, Architecture, Construction Management, or a related field, or comparable work experience
+ 5+ years of construction procurement, construction management, or general contracting related experience in both facilities and road construction preferred
+ Extensive knowledge and experience in commercial public construction operations, pricing and contracting, including scope development and estimating/price proposal development
+ High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects in development and in the field simultaneously
+ Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
+ Proficient with Microsoft Office products, including Word, Excel, ability to develop and generate custom tracking documents and reports
+ Background in construction documentation and administration preferred, but not required
+ Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements
+ The ability to travel 50-70% within assigned geographic area
**Fortive Corporation Overview**
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Gordian**
Gordian is the world's leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian's offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Pay Range**
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
Vertical Lead, Account Management
Posted 9 days ago
Job Viewed
Job Description
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We're looking for a Vertical Lead, Account Management to join Snap Inc! As a member of the Sales team, you will work in a fun, fast-paced, and fluid environment. Working from one of our offices, you will need to bring a creative mindset, detail-oriented focus, and strategic acumen in your approach to building and growing long term business partnerships across brands and their partners.
What you'll do:
+ Manage a team of Account Managers, coaching functional excellence as defined in roles and responsibilities, supporting new team members in onboarding and building their Snap expertise
+ Collaborate and partner with Account Management leadership and Sales leadership to ensure accounts and teams are resourced to maximize positive impact to the business
+ Identify and proliferate category and/or vertical trends; guiding KPI-driven measurement strategies, identifying performance trends, optimizing campaigns to achieve results, and providing strategies for upsell opportunities
+ Build a culture of sharing and disseminate best in class work across the team and broader organization
+ Partner with cross-functional teams (e.g. Sales Enablement, Product Marketing, Ad Support, Analytics, Marketing Science, Creative Strategy) to identify opportunities for training and defining/improving workstreams
+ Identify areas of skill development; partner as appropriate in training efforts
+ Advocate in service of category/vertical product interests; educate the team in the GTM process of new products/features
+ Serve as an effective point of contact for troubleshooting, resolution, and escalation of campaign-related and technical issues
Knowledge, Skills & Abilities:
+ Strong mentoring, coaching, and people management skills
+ Ability to work in a fast paced environment and adaptable to changes
+ Ability to lead multiple projects with strong attention to detail
+ Expert understanding of media management, campaign diagnostics and optimization within a biddable auction advertising environment
+ Demonstrated ability to identify and solve problems by analyzing large data sets
+ Strong analytical and strategic thinking, with the ability to identify key opportunities and transform them into action
+ Impressive relationship building skills and comfortable communicating with senior level executives
+ Ability to work effectively with cross-functional teams and all levels of management
+ Strong presentation and communication skills
Minimum Qualifications:
+ BS/BA degree in business, communications, marketing, or another related area of study or equivalent years of experience
+ 10+ years experience in digital media space
+ Deep familiarity (e.g. hands-on-keyboard experience or similar) with social/programmatic ad buying platforms
+ 3+ years full funnel campaign activation and measurement experience within Awareness, Consideration and Conversion tactics (with sufficient Pixel familiarity and expertise)
+ Understanding of advertising performance metrics and ecosystem
Preferred Qualifications:
+ 2+ years of experience managing a client services team
+ Strong Excel, PowerPoint and Keynote skills, as well as experience with analyzing datasets, and delivering actionable insights
+ Deep familiarity (e.g. hands-on-keyboard experience or similar) with Snapchat Ads Manager
+ A passion for Snapchat as a user and knowledge of our ad products
If you have a disability or special need that requires accommodation, please don't be shy and provide us some information ( .
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).
Our Benefits ( : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!
Compensation
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.
Zone A (CA, WA, NYC) ( :
The base salary range for this position is $157,000-$35,000 annually.
Zone B ( :
The base salary range for this position is 149,000- 223,000 annually.
Zone C ( :
The base salary range for this position is 133,000- 200,000 annually.
This position is eligible to participate in a sales incentive program.
This position is eligible for equity in the form of RSUs.
**A Decade of Snap ( **:** Learn about our origin story, values, mission, culture of innovation, and more.
**CitizenSnap ( **:** In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward.
**The DEI Innovation Summit ( **:** Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action.
**Snap News ( **:** Stay up to date on the latest and greatest product and innovation news at Snap
Applicant and Candidate Privacy Policy (
Manager, Account Management, Hub Pickup and Return Points
Posted 3 days ago
Job Viewed
Job Description
Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Pickup and Returns continues this core customer-centric value by providing pickup solutions for customers that fit their lifestyle. If you are passionate about operations and look around corners for ways to serve customers, we want your help.
We are looking for a Manager, Account Management to join the Pickup and Returns team. This role holder will lead a team of Account managers and will focus on improving partner experience for our Lockers and Counter program in US, CA and MX. The role holder will be responsible for relationship building across enterprise and SMB partners to improve customer experience and offer them a safe and convenient location to collect or return their packages. At Amazon Pickup and Returns we are transforming how quickly and conveniently Amazon delivers to its customers. Our partners want to work with us to host lockers so they can offer the latest convenience for their customers. In this role, you'll have the opportunity to work with a wide variety of partners that include national and franchisee locations.
Key job responsibilities
Lead, coach and inspire a team of Account Managers across multiple regions
Own the overall partner experience offering including onboarding, payments and post install support
Build and cultivate strong relationships with partners in your business vertical; be a trusted advisor and a business advocate while monitoring Partner satisfaction
Relay partner needs and customer feedback to internal Amazon teams including Product Management and Operations
Define key success metrics, goals, track progress and manage through obstacles to achieve your objectives
Lead cross-functional projects across the team and broader organization that help drive process improvements, increased efficiency, and/or unlock network growth
Manage recruiting and hiring efforts across direct team and broader organization
Providing thought leadership around planning, roadmaps and execution
About the team
Amazon PARP is a worldwide network of pickup and return locations. The program enables any business with a physical location to offer secure package pickup and returns to Amazon customers, and in-turn reap benefits from the potential increase in foot traffic and sales at their location. Our Hub partners can select from various product solutions, including Lockers, Counters and Apartment Lockers, to serve customers in their neighborhood.
Basic Qualifications
- Bachelor's degree
- Experience successfully managing dynamic account portfolios
- 5+ years of team management experience
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
Preferred Qualifications
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Superior communication and presentation skills
- Experience influencing C-level executives
- Experience managing a team and training/on-boarding new members
- Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,200/year in our lowest geographic market up to $200,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Account Management - Operations Specialist, Scheduling and Cell Logistics
Posted 6 days ago
Job Viewed
Job Description
we are inspired by a single vision - transforming patients' lives through science.
In oncology, hematology, immunology, and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and Client's continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.
The Position:
The Operations Specialist, Scheduling and Cell Logistics will be responsible for monitoring patient
treatment schedules for the manufacturing of Client's clinical and commercial autologous cellular
immunotherapy products. They will resolve real-time operational issues related to transportation,
manufacturing, distribution, and administration.
The primary duty of the Operations Specialist, Scheduling and Cell Logistics is to execute day-to-day
operations (>= 95% of time). Participation in projects and working groups is growth opportunity as
operations permit, considering performance and alignment with development plan.
•Position is office-based in Seattle-Dexter with in-office attendance is required at a 100% on-site capacity
•Position shift time is 1pm- 11pm local time.
•Overtime may occasionally be required as assigned.
•Weekend and holiday on-call support is required as assigned.
•Travel is possible and will not exceed 10%. International travel will not exceed once per
year.
Education and Experience:
•Bachelor's degree or 3 years of work experience
•Work experience in customer service, call center operations, patient services/navigator,
account management, logistics, or supply chain preferred
Responsibilities:
•Act as initial and primary scheduling point of contact for apheresis centers,
manufacturing sites, couriers, and other logistics partners
•Create and maintain patient schedules in coordination with apheresis centers,
manufacturing sites, treatment sites, and third-party logistics
•Monitor collection, delivery, transportation, and manufacturing activities
•Troubleshoot and develop plans of action for issues throughout the patient journey
•Interact with internal and external stakeholders over the phone and email
•Ensure a positive end-to-end customer experience
•Execute escalations and facilitate product returns and product replacements
•Input and maintain transactional data related to patient schedules within Client's
scheduling system
•Document feedback from customers and partners as received
•Actively participate in tactical and other meetings as assigned
•Facilitate daily operations activities and meetings including shift turnover on rotating
basis
•Provide real-time scheduling portal support to external users
•Monitor and triage requests and issues within the case management system
•Provide on-call and holiday support as assigned
•Comply with applicable SOPs, work practices, and other documentation
•Accountable for individual performance
•Execute project tasks as assigned
•Execute working groups tasks as assigned
Knowledge, Skills, and Abilities:
•Highly self-motivated, self-aware, and professional
•Able to work independently and in groups
•Flexible in responding to quickly changing business needs
•Exceptional customer service orientation
•Skilled at managing tense situations and de-escalation
•Eager to work with teams from other regions and cultures
•Able to share workspace for independent and collaborative work
•Strong sense of ownership and accountability
•Fluent reading, speaking, and writing skills required in English
Account Management - Operations Specialist, Scheduling and Cell Logistics
Posted 23 days ago
Job Viewed
Job Description
we are inspired by a single vision – transforming patients' lives through science. In oncology, hematology, immunology, and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and Client's continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible. The Position: The Operations Specialist, Scheduling and Cell Logistics will be responsible for monitoring patient treatment schedules for the manufacturing of Client's clinical and commercial autologous cellular immunotherapy products. They will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration. The primary duty of the Operations Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan. Position is office-based in Seattle-Dexter with in-office attendance required at a 100% on-site capacity. Position shift time is 1pm-11pm local time. Overtime may occasionally be required as assigned. Weekend and holiday on-call support is required as assigned. Travel is possible and will not exceed 10%. International travel will not exceed once per year. Education and Experience: Bachelor's degree or 3 years of work experience. Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred. Responsibilities: Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners. Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics. Monitor collection, delivery, transportation, and manufacturing activities. Troubleshoot and develop plans of action for issues throughout the patient journey. Interact with internal and external stakeholders over the phone and email. Ensure a positive end-to-end customer experience. Execute escalations and facilitate product returns and product replacements. Input and maintain transactional data related to patient schedules within Client's scheduling system. Document feedback from customers and partners as received. Actively participate in tactical and other meetings as assigned. Facilitate daily operations activities and meetings including shift turnover on a rotating basis. Provide real-time scheduling portal support to external users. Monitor and triage requests and issues within the case management system. Provide on-call and holiday support as assigned. Comply with applicable SOPs, work practices, and other documentation. Accountable for individual performance. Execute project tasks as assigned. Execute working groups tasks as assigned. Knowledge, Skills, and Abilities: Highly self-motivated, self-aware, and professional. Able to work independently and in groups. Flexible in responding to quickly changing business needs. Exceptional customer service orientation. Skilled at managing tense situations and de-escalation. Eager to work with teams from other regions and cultures. Able to share workspace for independent and collaborative work. Strong sense of ownership and accountability. Fluent reading, speaking, and writing skills required in English. #J-18808-Ljbffr
Account & Relationship Management Executive - Clinical Neurology Journals
Posted 9 days ago
Job Viewed
Job Description
**OVERVIEW**
Your role will be responsible for initiating and managing productive business relationships as well as expanding existing business relationships in the rapidly evolving specialty of clinical neurology.
You will play a pivotal role in cultivating consultative relationships with influential decision-makers, with the goal of enabling delivery of innovative, tailored marketing solutions. By conducting in-depth needs analyses and aligning offerings with client objectives, you will drive demand and foster long-term partnerships. Your ability to negotiate with authority and implement strategic sales initiatives ensures both revenue growth and exceptional customer satisfaction. Regular client engagement, performance tracking, and proactive issue resolution will position you as a trusted advisor, uncovering opportunities for upselling and cross-selling. This role is ideal for someone who thrives on strategic collaboration and delivering measurable value to clients.
You will identify revenue opportunities by providing biotechnology, pharmaceutical, and medical device manufacturers as well as other commercial entities with effective solutions to their marketing challenges that leverage the full range of Wolters Kluwer's products and services. You will meet or exceed the sales target assigned to him or her. You will identify, develop, and watch for these opportunities and meets your sales target. Establishing productive business relationships with important marketing and sales decision-makers at biotechnology, pharmaceutical, and medical device manufacturers
**RESPONSIBILITITES**
**Opportunity Identification & Development**
+ Develop in-depth relationships with important decision-makers in assigned accounts.
+ Conduct thorough needs analysis to align products/services to customer requirements.
+ Negotiate terms and close sales with a high degree of authority.
+ Develop and implement targeted sales strategies.
+ Track and analyze sales performance metrics and tailor strategies accordingly. =
+ Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
+ Provide detailed and accurate sales forecasts.
+ Support clients during the implementation of products/services.
+ Resolve complex customer issues promptly and effectively.
+ Identify opportunities for upselling and cross-selling within the account portfolio.
**Active Selling**
+ Meet and exceed monthly, quarterly, and yearly revenue targets through complete ownership of an assigned book of business.
+ Create and update a Book of Business Plan to include strategy, tactics, and milestones as it relates to hitting goals set by the company.
+ Customize and communicate product value proposition and solution design.
+ Develop and review implementation scope.
+ Coordinate with Sales Operations team in executing supporting active selling functions including contract creation, terms, and conditions development, quoting, and modifications.
+ Conduct contract reviews, pricing, and negotiation.
+ Obtain final signature and finalize order.
**Customer Retention & Satisfaction**
+ Build lasting customer relationships to retain and grow existing commercial customer base.
+ Review account utilization management reporting and provide recommendations.
+ Conduct regular account review meetings.
+ Collaborate with marketing in account communications planning and marketing campaigns.
+ Identify cross-sell and up-sell opportunities.
+ Work closely with other Commercial Sales colleagues on new implementation, training of customers.
+ Manage all aspects of trial and subscription usage activity to ensure the customer realizes the full value of our services.
+ Trains all new clients and proactively seeks out training opportunities with existing clients who demonstrate low product usage. Client usage stats must be reviewed during the monthly meetings with the Account Manager to identify renewal concerns and the need for additional training opportunities. Responds promptly and professionally to customer inquiries and seeks out opportunities to provide a high level of customer service.
+ Collaborate with marketing in account communications planning and marketing campaigns.
**Additional Duties**
+ Assist and communicate effectively with all departments as it relates to the company selling process.
+ Comply with established sales policies, pricing guidelines, and best practices.
+ Maintain the highest standards of integrity and respect for co-workers and customers Special projects as assigned.
+ Act as liaison between the marketplace and Wolters Kluwer Product Development Team by actively seeking out and documenting product and market feedback.
+ Participating in new system user acceptance testing.
**QUALIFICATIONS**
**Education:** Bachelor's degree or equivalent years of experience.
**Experience:** A minimum of 5 years of sales experience preferably in healthcare or IT related sales with a track record of success in building relationships throughout relevant customer disciplines and departments, meeting goals, and presenting to high level decision makers.
**Other Knowledge, Skills, Abilities or Certifications:**
+ Computer skills (Internet, Excel, PowerPoint, Word, and CRM Programs)
+ Experience demonstrating and selling sophisticated and complex products/technologies.
+ Possess product knowledge of all applications that are sold in the commercial market.
+ Telephone, presentation, and written communication skills.
+ Valid US driver's license and passport to manage overnight travel up to 30% - 35% in territory.
**TRAVEL:** Travel to an assigned territory to meet with customers. This position requires approximately 30%-35% travel.
#LI-Remote
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Software Development Engineer II, Amazon Flex - Onboarding & Account Management
Posted 1 day ago
Job Viewed
Job Description
Join Amazon Flex, a dynamic global business unit committed to revolutionizing delivery speed and efficiency through innovative independent contractor partnerships. As a Software Development Engineer II, you will play a crucial role in transforming the onboarding and account management experiences for our Delivery Partners (DPs) within the Last Mile organization.
In this position, you will:
- Collaborate with a diverse team of experts to design and launch cutting-edge products and services.
- Architect and develop robust technologies within a large distributed computing environment.
- Create effective solutions that address complex challenges, working in an agile environment to ensure the delivery of high-quality software.
- Focus on maintaining system health and enhancing operational efficiency.
We seek candidates with:
- A minimum of 3 years of professional software development experience.
- At least 2 years of experience in software design or architecture, emphasizing reliability and scalability.
- Proficiency in front-end technologies such as React, JavaScript, and TypeScript.
If you are motivated, eager to embrace challenges, and possess a passion for building innovative solutions, we want to hear from you. The location for this position will remain unspecified; however, the work address is part of the opportunity.
Amazon is an equal opportunity employer, dedicated to fostering an inclusive culture where all employees can thrive. This position features a competitive compensation range from $129,300 to $223,600, based on various factors including experience and market location.
To discover more about our employee benefits, please visit our company website.
Software Development Engineer II, Amazon Flex, Onboarding and Account Management
Posted today
Job Viewed
Job Description
Description
Amazon Flex is a global business unit whose mission is to enable fast delivery speeds and absorb variability in the business, at any time of year through scalable, innovative, and low-cost operations using independent contractor Delivery Partners (DPs). The Amazon Flex business was built to support Amazon's growth and meet customer expectations for fast deliveries across all Amazon supported businesses. The program gives Delivery Partners the opportunity to earn money by delivering packages to Amazon customers.
The Amazon Flex Anchor team is focused on providing a unified, intuitive tooling ecosystem that empowers Flex teams to make fast, accurate, and fair decisions, while dramatically reducing complexity, operating cost and improving the experience for both internal users and Delivery Partners (DP's).
As a key member of the engineering team, you will be solving complex problems, and working on difficult challenges in software engineering as the scale and suite of our services grow. You will be responsible for creating and delivering services, features, and software solutions to shape how onboarding and account management of new providers evolves in the Last Mile org.
A successful SDE in this space will understand and appreciate the complexities in full stack development and especially front-end development (React, JavaScript, TypeScript). They will bring knowledge around the importance of test automation and encourage a culture of curiosity and learning within the team. Your work will be cross-functional involving partnering with other teams in Amazon, including Operations and Fulfillment, and Product, and Program Managers. We are looking for someone with a go-getter attitude who is ready to own a problem and passionately drive successful implementation, maintenance, and OE aspects of it.
Key job responsibilities
-
Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
-
Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.
-
Design and code the right solutions starting with broadly defined problems. Work in an agile environment to deliver high-quality software.
-
Focus on maintaining system health to improve and manage OE
Basic Qualifications
-
3+ years of non-internship professional software development experience
-
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
-
Experience programming with at least one software programming language
Preferred Qualifications
-
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
-
Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Software Development Engineer II, Amazon Flex, Onboarding and Account Management
Posted today
Job Viewed
Job Description
Software Development Engineer II, Amazon Flex, Onboarding and Account Management Join to apply for the Software Development Engineer II, Amazon Flex, Onboarding and Account Management role at Amazon Software Development Engineer II, Amazon Flex, Onboarding and Account Management 2 days ago Be among the first 25 applicants Join to apply for the Software Development Engineer II, Amazon Flex, Onboarding and Account Management role at Amazon Description Amazon Flex is a global business unit whose mission is to enable fast delivery speeds and absorb variability in the business, at any time of year through scalable, innovative, and low-cost operations using independent contractor Delivery Partners (DPs). The Amazon Flex business was built to support Amazon’s growth and meet customer expectations for fast deliveries across all Amazon supported businesses. The program gives Delivery Partners the opportunity to earn money by delivering packages to Amazon customers. Description Amazon Flex is a global business unit whose mission is to enable fast delivery speeds and absorb variability in the business, at any time of year through scalable, innovative, and low-cost operations using independent contractor Delivery Partners (DPs). The Amazon Flex business was built to support Amazon’s growth and meet customer expectations for fast deliveries across all Amazon supported businesses. The program gives Delivery Partners the opportunity to earn money by delivering packages to Amazon customers. The Amazon Flex Anchor team is focused on providing a unified, intuitive tooling ecosystem that empowers Flex teams to make fast, accurate, and fair decisions, while dramatically reducing complexity, operating cost and improving the experience for both internal users and Delivery Partners (DP's). As a key member of the engineering team, you will be solving complex problems, and working on difficult challenges in software engineering as the scale and suite of our services grow. You will be responsible for creating and delivering services, features, and software solutions to shape how onboarding and account management of new providers evolves in the Last Mile org. A successful SDE in this space will understand and appreciate the complexities in full stack development and especially front-end development (React, JavaScript, TypeScript). They will bring knowledge around the importance of test automation and encourage a culture of curiosity and learning within the team. Your work will be cross-functional involving partnering with other teams in Amazon, including Operations and Fulfillment, and Product, and Program Managers. We are looking for someone with a go-getter attitude who is ready to own a problem and passionately drive successful implementation, maintenance, and OE aspects of it. Key job responsibilities Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market. Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry. Design and code the right solutions starting with broadly defined problems. Work in an agile environment to deliver high-quality software. Focus on maintaining system health to improve and manage OE Basic Qualifications 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience programming with at least one software programming language Preferred Qualifications 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $23,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site. Company - Amazon.com Services LLC Job ID: A3005248 Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Consulting, and Engineering Industries Software Development Referrals increase your chances of interviewing at Amazon by 2x Sign in to set job alerts for “Software Engineer” roles. 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