6 Help Desk jobs in Whispering Pines

Abacus Technology is seeking a Help Desk Support Specialist to provide technical support and troubleshooting for Army IT systems, networks, and end-user computing devices at Fort Bragg. This is a full-time position.

Set up and troubleshoot domains, user accounts, and software accounts to ensure proper system access.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote users.
• Diagnose and resolve hardware and software issues on desktops/laptops and mobile devices.
• Add or replace memory, keyboards, motherboards, and other computer components as needed.
• Support common user applications, desktop services, and IT peripherals.
• Maintain ticketing system documentation, ensuring incidents and resolutions are properly logged.
• Install, set up, maintain, and troubleshoot desktop/laptop systems for end-users.
• Assist with patch management and security updates to maintain system integrity.
• Support server environments and network infrastructure as required.
• Coordinate with vendors to resolve hardware and software issues, ensuring timely problem resolution.
• Provide technical guidance and end-user training on system functionality and security best practices.
• Assist users with remote access configurations, VPN troubleshooting, and secure authentication methods.

3+ years experience in IT support, troubleshooting, and user account management. Bachelor's degree in a related field desired. Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II). Must be MCSA certified or able to obtain the certification within six months of start date. ITIL Foundations certification desired. Proficient in domain configurations, user account management, and troubleshooting of enterprise IT systems. Strong understanding of network connectivity, wireless access troubleshooting, and IT security best practices. Experience in configuring, installing, and maintaining desktops, laptops, and associated peripherals. Able to coordinate with vendors and escalate hardware/software issues as needed. Experience with ITSM tools such as ServiceNow, Remedy, or Army-specific ticketing systems. Familiar with Army IT security policies, Active Directory, and network troubleshooting techniques. Able to interact professionally with all levels of an organization. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Abacus Technology is seeking a Help Desk Support Specialist to provide technical support, troubleshooting, and IT service management for desktop support services and dedicated ACC-MICC support at Fort Bragg. This is a full-time position.

Set up and troubleshoot domains, user accounts, and software accounts in Active Directory.
• Configure, test, and troubleshoot network connectivity, wireless access, and remote access solutions.
• Perform hardware maintenance, including adding/replacing memory, keyboards, motherboards, and other computer components.
• Format, install, set up, maintain, and troubleshoot desktop and laptop computers for end users.
• Provide technical support for printers, scanners, and other IT peripherals.
• Respond to help desk tickets, document resolutions, and escalate complex issues as necessary.
• Provide direct IT support to ACC-MICC personnel, ensuring mission-critical IT services are uninterrupted.
• Assist with network troubleshooting, IT asset management, and software installation for ACC-MICC users.
• Support secure system access and data protection measures in compliance with Army IT policies.
• Coordinate with Army IT staff and NEC teams to resolve IT service requests efficiently.
• Support server administration, common user applications, and desktop services.
• Ensure system updates, patches, and security configurations are applied per DoD cybersecurity guidelines.
• Troubleshoot LAN/WAN network connectivity issues, ensuring users maintain reliable access to enterprise applications.
• Work closely with cybersecurity teams to enforce endpoint protection and security controls.
• Work with vendors to resolve warranty repairs, software licensing issues, and hardware failures.
• Ensure replacement parts and IT upgrades are properly installed and tested before deployment.

3+ years experience in help desk support, desktop troubleshooting, and ITSM. Bachelor's degree in a related field desired. Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II). Must be MCSA certified or able to obtain the certification within six months of start date. ITIL Foundations training desired. Proficient in Windows operating systems, Active Directory, and common enterprise IT environments. Experience configuring, installing, and maintaining desktops, laptops, and peripheral devices. Able to coordinate with vendors to resolve hardware/software issues in a timely manner. Strong customer service and communication skills for supporting Army personnel and ACC-MICC users. Experience working with DoD ticketing systems such as Remedy or ServiceNow. Familiar with Army IT security policies, including RMF, DISA STIGs, and AR 25-2 compliance. Able to interact professionally with all levels of an organization. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Job DescriptionJob DescriptionWe’re Hiring Technical Support Superstars! Are you someone who thrives on solving problems, loves helping people, and enjoys working in a dynamic, fast-paced environment? If so, Zirrus is looking for you!We’re seeking two Technical Support Specialists who’s ready to bring their tech know-how and customer service skills to the table. In this role, you’ll be the go-to expert for resolving technical issues related to our products, services, equipment, and technology. You’ll support customers via phone, email, and chat—delivering solutions with confidence, clarity, and a customer-first mindset.We currently have two open positions , each offering a different hybrid work schedule:

Option 1:

Schedule: Sunday – Thursday, 9:00 AM – 6:00 PM

Work Style: Hybrid work flexibility

Option 2:

Schedule: Tuesday – Friday, 9:00 AM – 6:00 PM, and Saturday 8:00 AM – 5:00 PM

Work Style: Hybrid work flexibility

Training Period (for both positions): Monday – Friday, 8:00 AM – 5:00 PM (typically 8–10 weeks)

Essential Job Functions

• Manage ongoing inbound and/or outbound calls, chats, and emails in a timely manner; follow protocol for follow-up calls. Serve as a liaison between Zirrus and customer base.
• Identify customers’ needs, clarify information, assess technology, and fully research every issue to provide a timely response and solution
• Provide various levels of technical support and offer viable solutions or alternative options that are acceptable to the customer
• Maintain knowledge of product offerings, systems, billing processes, policies, etc. and educate customers and/or employees on such items
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by providing required technical support and excellent customer experience
• Document all customer interactions in CRM in a logical and understandable manner
• Meet personal/team qualitative and quantitative KPI targets
• Recognize challenging customer dynamics and personalities, and escalate when needed
• Requires NC Alarm Systems Licensing Board registration, this registration process includes an extensive background check, fingerprinting, and application process.
• Other duties as assigned

Knowledge, Skills and Abilities

• Strong verbal and written communication skills
• Strong problem-solving skills
• Skilled in active listening and ability to clearly communicate information
• Ability to explain complex technical issues in simple, understandable terms
• Patience; ability to adapt and professionally manage challenging personality types
• Ability to learn, multi-task, set priorities and manage time effectively
• Knowledgeable of company policies, practices and procedures
• Ability to work varying shift schedules and be on call
• Demonstrate technical ability

Education and Experience

• Previous experience in customer service, customer support or comparable role – 3 plus years
• Experienced and effective user of technology
• Familiarity with the industry is a plus
• High school diploma required/ degree in relevant discipline (must be willing to obtain further training)

If you're ready to make an impact, grow your skills, and be part of a supportive team that values your contributions—please apply!

• Training Period: Monday–Friday, 8:00 AM – 5:00 PM (typically 8–10 weeks)
• Regular Schedule: Sunday–Thursday, 9:00 AM – 6:00 PM with Hybrid work flexibility

• Manage ongoing inbound and/or outbound calls, chats, and emails in a timely manner; follow protocol for follow-up calls. Serve as a liaison between Zirrus and customer base.
• Identify customers’ needs, clarify information, assess technology, and fully research every issue to provide a timely response and solution
• Provide various levels of technical support and offer viable solutions or alternative options that are acceptable to the customer
• Maintain knowledge of product offerings, systems, billing processes, policies, etc. and educate customers and/or employees on such items
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by providing required technical support and excellent customer experience
• Document all customer interactions in CRM in a logical and understandable manner
• Meet personal/team qualitative and quantitative KPI targets
• Recognize challenging customer dynamics and personalities, and escalate when needed
• Requires NC Alarm Systems Licensing Board registration, this registration process includes an extensive background check, fingerprinting, and application process.
• Other duties as assigned

• Strong verbal and written communication skills
• Strong problem-solving skills
• Skilled in active listening and ability to clearly communicate information
• Ability to explain complex technical issues in simple, understandable terms
• Patience; ability to adapt and professionally manage challenging personality types
• Ability to learn, multi-task, set priorities and manage time effectively
• Knowledgeable of company policies, practices and procedures
• Ability to work varying shift schedules and be on call
• Demonstrate technical ability

• Previous experience in customer service, customer support or comparable role preferred – 3 plus years
• Experienced and effective user of technology
• Familiarity with the industry is a plus
• High school diploma required/ degree in relevant discipline preferred (must be willing to obtain further training)