CUSTOMER SERVICE REPRESENTATIVE
85286 Tempe, Arizona
Family Dollar
Posted 5 days ago
Job Viewed
Job Description
Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
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0
Help Desk Customer Service
85003 Phoenix, Arizona
LHH Recruitment Solutions
Posted today
Job Viewed
Job Description
Job Summary
We are seeking a proactive and customer-focused Help Desk Customer Service Representative to join our dynamic IT team. In this role, you will assist in day-to-day technical support operations, serve as a key point of contact for end-user issues, and ensure high-quality service delivery and resolution of complex problems. If you're passionate about problem-solving, mentoring, and delivering outstanding customer service, we want to hear from you.
Key Responsibilities
Search managed by: Megan Clark
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
We are seeking a proactive and customer-focused Help Desk Customer Service Representative to join our dynamic IT team. In this role, you will assist in day-to-day technical support operations, serve as a key point of contact for end-user issues, and ensure high-quality service delivery and resolution of complex problems. If you're passionate about problem-solving, mentoring, and delivering outstanding customer service, we want to hear from you.
Key Responsibilities
- Provide technical support and guidance to both internal and external users
- Assist with scheduling, workflow coordination, and daily team operations
- Troubleshoot escalated technical issues and ensure timely resolutions
- Train, coach, and mentor less experienced technicians
- Collaborate with vendors and internal departments to resolve system issues and recommend enhancements
- Monitor, document, and track support issues using troubleshooting logs
- Ensure customer satisfaction through consistent follow-up and support
- Participate in IT projects and contribute as a subject matter expert
- Maintain confidentiality when handling sensitive business information
- Minimum 4 years of experience in a desktop support/help desk role
- Associate's degree in computer science, Information Systems, or related field (or equivalent experience preferred)
- Strong technical knowledge in Microsoft Office Suite, LAN/WAN, TCP/IP, and telecommunications systems
- Experience with enterprise-level IT support and troubleshooting tools
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Ability to prioritize, multitask, and follow through in a fast-paced environment
- Sound decision-making and independent judgment in resolving non-routine problems
- Familiarity with ITIL framework or service desk ticketing systems
- Bilingual or multilingual skills are a plus
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a bonus
Search managed by: Megan Clark
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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1
Help Desk Support Engineer
85003 Phoenix, Arizona
The PENTA Building Group
Posted today
Job Viewed
Job Description
Description
The PENTA Building Group is searching for a Help Desk Support Engineer to join our team in our Phoenix, AZ office! This position is fully in-person.
The Help Desk Support Engineer will manage daily IT support requests, set up new laptops, desktops, and mobile devices (iOS/Android), and provide device troubleshooting and repair support for our Phoenix region office and local construction jobsites.
A PENTA Help Desk Support Engineer is also responsible for:
The PENTA Building Group is searching for a Help Desk Support Engineer to join our team in our Phoenix, AZ office! This position is fully in-person.
The Help Desk Support Engineer will manage daily IT support requests, set up new laptops, desktops, and mobile devices (iOS/Android), and provide device troubleshooting and repair support for our Phoenix region office and local construction jobsites.
A PENTA Help Desk Support Engineer is also responsible for:
- Providing daily IT support and troubleshooting for all corporate helpdesk items including, but not limited to, software, desktop hardware, network, and project related infrastructure for staff within all offices andor jobsites.
- Administering corporate iOS and Android devices (breakix repair, MDM, etc.).
- Providing end user software support related to Microsoft Office (O365), Viewpoint, Citrix, and other enterprise level applications. Learning and ultimately helping administer any new enterprise level applications as they are introduced within the environment.
- Updatingcreating IT documentation and other administrative workloads related to PENTA equipment and systems.
- Performing physical cat-56 and fiber network and telephony wiring, especially relating to mobile jobsite trailers throughout the Southwest.
- Assisting with asset management and deployment of equipment and peripherals.
- Working with the rest of the IT team on new systems infrastructure projects as needed.
- 3 years minimum of prior technical customer support experience, preferably in an IT support, help desk, or desktop support environment.
- An industry specific professional certification or equivalent college coursework, including but not limited to A+, Security+, etc., or are working toward completing one.
- Ability to travel within the Greater Phoenix area to our local construction projects as needed for jobsite IT support.
- Strong remote collaboration proficiency using tools such as Microsoft Teams, Zoom, etc.
- Strong troubleshooting skills to handle majority of the hands-on issues in the region.
- Self-reliance and strong initiative, as this position will be the local face of PENTA's IT department.
- The ability to learn on the fly, deal with ambiguity, manage multiple tasks, and find resolutions under tight deadlines in a fast-paced, high-pressure environment.
- An eagerness to learn additional IT skills in a very open and collaborative IT group.
- Strong verbal and written communication for both the users you support and your team.
- Experience with follow-up and monitoring of work to ensure quality standards and attention to detail.
- This position is fully in-person at our Phoenix office (1048 N 44th St).
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2
Help Desk Specialist I
85249 Chandler, Arizona
Nuvodia
Posted today
Job Viewed
Job Description
Base Pay Range:
$0.00 - $.00
Job Description:
The Help Desk Specialist I position is a Full-time, Regular position working daytime hours onsite in Chandler, AZ. This position includes weekend shifts.
Pay Range:
17.73- 28.50 per hour
Summary: As the initial phone contact for clients, the help desk employee collects detailed information and prioritizes service requests in order to determine resolution or a method of escalation.
General Description: The Help Desk Specialist I employee must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual deadlines. This position must demonstrate professionalism to the client in order to positively affect customer's impression of our support. This position must have excellent organizational skills, a sense of urgency, the ability to make good decisions, and the skills needed to effectively prioritize tasks.
Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
General Duties and Responsibilities:
Treats all clients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Nuvodia values by knowing and understanding the mission, values and goals: Authenticate Connections, Ownership Mentality, Continuous Growth, and Enduring Results.
Qualifications:
Benefits Include: Employees can enroll in medical and dental insurance and are covered by basic vision and life insurance. Employees are able to enroll in our company's 401k retirement plan and will receive paid vacation, sick, and personal leave, paid holidays and quarterly profitability bonus eligibility.
Nuvodia/Inland is an EEO employer.
$0.00 - $.00
Job Description:
The Help Desk Specialist I position is a Full-time, Regular position working daytime hours onsite in Chandler, AZ. This position includes weekend shifts.
Pay Range:
17.73- 28.50 per hour
Summary: As the initial phone contact for clients, the help desk employee collects detailed information and prioritizes service requests in order to determine resolution or a method of escalation.
General Description: The Help Desk Specialist I employee must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual deadlines. This position must demonstrate professionalism to the client in order to positively affect customer's impression of our support. This position must have excellent organizational skills, a sense of urgency, the ability to make good decisions, and the skills needed to effectively prioritize tasks.
Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Enters, prioritizes, and escalates service tickets via the ticket system.
- Maintains professional positive attitude that communicates our brand to our clients.
- Works directly with customers, via the phone, onsite, and online, to provide services and help resolve computing problems.
- Responds promptly to customer needs, escalates difficult customer situations, and solicits customer feedback to improve service.
- Loads appropriate PC software packages such as operating systems, networking components, and office applications.
- Resolves general IT problems (PC hardware, PC software, etc.) within SLAs.
- Monitors queue e-mail request folders.
- Provides support and/or coverage to meet queue needs based on department needs and team availability.
- Availability to work the after-hours on call schedule as needed.
General Duties and Responsibilities:
- Ability to maintain strict confidentiality.
- Honest, pleasant manner, and good personal hygiene.
- Free of alcohol and drug abuse.
- Valid state driver's license and proof of insurance.
- Excellent communication and interpersonal skills.
- Detail oriented, ability to multi-task, organized, and able to work in a fast-paced environment.
- Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
- Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
- Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
- Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
- Rotates to other shifts and locations as needed
- Follows all Health and Safety policies and guidelines of Inland Imaging and its partners depending on work location
- There is no supervisory responsibility in this position
Treats all clients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Nuvodia values by knowing and understanding the mission, values and goals: Authenticate Connections, Ownership Mentality, Continuous Growth, and Enduring Results.
Qualifications:
- Education: Associates Degree in related field or equivalent experience
- Experience: One year of related experience including
- Technical helpdesk experience preferred
- Experience with PC, Network and Microsoft Technology
- Experience with healthcare applications preferred
- Knowledge of PC Hardware/Software engineering
- Previous experience working for a Managed IT Services (MSP) preferred
- Computer Skills: Experience with the following computer applications is highly desired:
- ConnectWise Manage or like professional services automation (PSA) tool
- ConnectWise BrightGauge or like business intelligence (BI) tool
- IT Glue or like knowledge base tool
- n-Able N-Central or like remote management and monitoring (RMM) tool
- Microsoft Products: Excel, PowerPoint, SharePoint, Word, Visio
- Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.
Benefits Include: Employees can enroll in medical and dental insurance and are covered by basic vision and life insurance. Employees are able to enroll in our company's 401k retirement plan and will receive paid vacation, sick, and personal leave, paid holidays and quarterly profitability bonus eligibility.
Nuvodia/Inland is an EEO employer.
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3
Lead Help Desk Administrator
85285 Tempe, Arizona
IES Communications
Posted today
Job Viewed
Job Description
Job Summary:
Under the direction of the IT Manager, the Help Desk Administrator will be responsible for a Windows domain, multiple networks, multi-location infrastructure management and operations. Duties will also include maintaining servers, workstations, and provide help desk support to end users
Job Duties and Responsibilities:
Set up and maintain basic network operations, including assembly of network hardware and provide assistance to the IT Manager. Set up personal computers and laptops for employees of IES and create new user accounts Provide first and second level telephone support and problem resolution. Install and test necessary software and hardware. Hardware supported will include: Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, Cisco network equipment, Cisco and Skype phone systems. Upgrade network hardware and software components as required. Install, upgrade and configure network printing, directory structures, and security rights. Provides users with network, PC and software technical support. Responds to needs and questions of users concerning their access of network resources. Perform network troubleshooting to isolate and diagnose common network problems. Monitor system backups. Ensure company phone system and computers are in working order. Occasional travel to support remote sites as required. Ability to provide support remotely after hours when required. Other responsibilities as assigned Min USD $25.00/Hr. Max USD $0.00/Hr.
Qualifications
Physical and Mental Requirements:
Must be self-motivated, professional and positive in approach. Ability to adapt to a changing environment. Must promote the Company culture and mission to all employees, vendors, clients and business partners. Must be able to act as the Company liaison for interface with customer representative(s). Must possess proven problem solving and critical thinking skills Strong written and oral communication, interpersonal and customer service skills Ability to multi-task and be organized Ability to work effectively both independently and on a team Flexible in handling assignments and attention to detail. Ability to lift and move computers, printers and servers. Education, Certification, License, and Skill Requirements: Must possess at least a High School Diploma or GED equivalency (Associate's Degree in IT Field preferred) Technical certifications: MCP, A+, MOUS, MCDST or CCNA preferred. Must possess a minimum of three (3) years of IT experience in a Windows environment Understanding of networking operating systems, topologies, security, Ethernet, TCP/IP, DHCP, DNS, WINS and remote communications Must have knowledge of Windows servers, network equipment, personal computers, and other IT hardware. Experience with a IT organization with multiple locations Must be proficient with Microsoft Office and Windows 10 Must have worked with O365 in a corporate environment Entry level programming skills (SQL preferred) Must be able to manage multiple tasks/projects simultaneously and work independently Must meet Company minimum driving standards. Minimum Years of Experience 6+ License Required No Minimum Education High School Overview IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2023 fiscal year ending September 30, 2023, IES produced over 2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
EEO Statement
PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid. EEO & Affirmative Action The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster Disability Accommodation IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at ( or any IES office to request assistance. IES Participates in E-Verify E-Verify Information English/Spanish Right to Work English Spanish
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4
Help Desk Specialist (Remote)
85003 Phoenix, Arizona
Ovex Technologies
Posted today
Job Viewed
Job Description
About the job Help Desk Specialist (Remote)
We are looking for a skilled help desk specialist to provide fast and effective support to our clients. As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.
To ensure success as a help desk specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled help desk specialist provides fast and effective support over the phone and in person.
Help Desk Specialist Responsibilities:
Responding to client support queries.
Providing support in person, over the phone, or via remote access.
Diagnosing issues with computer software, peripherals, and hardware.
Running software diagnostic tools and physically inspecting hardware systems.
Talking to clients through basic problem-solving processes.
Providing basic computer training.
Installing and upgrading hardware and software systems.
Writing training manuals.
Following up with clients.
Completing support tickets.
Help Desk Specialist Requirements:
Bachelors degree in computer science, information technology, or a similar field.
3+ years working as a help desk specialist.
Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
Knowledge of computer software systems, including databases, office applications, and operating systems.
Excellent analytical and diagnostic skills.
Advanced knowledge of help desk software and remote-access systems.
High-level communication skills.
Ability to troubleshoot complex hardware and software issues.
Patience and understanding.
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5
Help Desk Level I
85003 Phoenix, Arizona
TeamLogic IT
Posted 5 days ago
Job Viewed
Job Description
Responsive recruiter
Help Desk Level 1
We are a managed services provider - providing amazing work for both small and medium-sized businesses. We are the best at what we do because we take the time to get to know our customers. We listen more than we talk, and we seek to understand their needs. We are passionate about finding them the best solutions. Not only do we need your technical expertise to meet our client's business needs, but we need your cool, calm, a good understanding demeanor, energetic, passionate, gotta-get-this-done-right-and-right-now attitude. Calm on the outside - mind racing on the inside? As long as you take the time to understand the client's needs and help create the best solution - you're the right person for us and we are the right company for you!
We're looking for an IT Support Technician 1 to support our clients and our team.
Benefits:
- Competitive salary with bonus opportunities
- Health, Dental, Vision Insurance offerings
- Paid time off and holidays
- Ongoing education and learning and reimbursement program
- 401K with matching after 1 year
- Handling inbound tickets
- Updating service tickets
- Working with teammates to assure timely resolution to client requests
- Answer phone calls from our clients
- Document any new information that has not already been documented
- Identify Client IT needs and work with team members to develop solutions
- Be available at inconvenient times for upgrades, troubleshooting, etc. - hopefully not too often, but you know how it goes!
- Have a nurturing personality
- Are results-oriented, self-motivated, energetic, professional, and reliable.
- Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
- Are comfortable working with clients of all kinds and have experience discovering business and technology needs. People need to feel heard and comfortable with our solutions - this stuff is complicated!
- Have a strong understanding of technology and business productivity systems.
- Already have 1+ years of experience working for a Managed Service Provider and 2+ years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Office 365, etc.
- Devoted to yourself to improve your education and IT field of study
- Must have reliable transportation.
- Experience with PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Ninja.
- Experience working tickets and answering phone calls from customers.
- Experience providing remote desktop support.
- Any CompTIA Certification
- Any Microsoft Certification
- Some College classes related to IT or associate degree in the IT Field
$40,000 to $6,000 DOE
A bit about us:
We are TeamLogic IT, a nationwide network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses. TeamLogic IT is a recognized Managed Services leader, ranked top 1% on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers. In 2020, Teamlogic IT won the MSP of the year Award. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.
TeamLogic IT offers competitive wages, 401K with matching, health insurance, fitness center access, challenging work, career opportunities, a pleasant work environment and ongoing training. We are a drug free company. Salary is dependent upon your skills and experience.
Compensation: 40,000.00 - 46,000.00 per year
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have IT experience, skills and a determined mindset to overcome any obstacle, you'll enjoy the TeamLogic IT life. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. Work for a local office but be part of a bigger entity with collaboration from hundreds of other technicians across North America.
Everyday, we set out to help businesses across the nation perform better, grow faster and achieve more. That's our Modus Operandi. What's yours?
If our philosophy syncs with yours, check out our openings and touch base, soon.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
TECHNOLOGY
If you're fascinated by technology, have IT skill sets, and want to be part of this fast growing business sector, TeamLogic IT is an exciting place to be. Our mission is to leverage technology on behalf of our clients; therefore, IT technicians are instrumental to the success of our organization. We seek candidates who demonstrate a high level of technical competency and take great pride in their work. For those who reflect our shared values of care, excellence and integrity, you will fit right in.
Career Development
Our people are our greatest assets. That's why we believe in developing talent at all stages of their careers. With the incredible pace of change in technology, we focus on giving talent the tools to grow and evolve their skills beyond their immediate job functions. From technicians, to system administrators, to account managers, we empower our people with process and technology that gives them the freedom to think creatively, and drive bold changes to IT Managed Services business.
Benefits
- Healthcare Insurance
- 401K Plan
- Paid Holidays
- Ten Days Paid Time Off
- Training and Certifications
- On Site Fitness Center
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
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6
Systems Admin/Help Desk
85003 Phoenix, Arizona
SA Technologies Inc
Posted 10 days ago
Job Viewed
Job Description
Job Description
Role: Systems Admin/Help Desk
Location: Phoenix, AZ Onsite
Estimated Duration: 4+ months
Position Description
SUMMARY STATEMENT: Under general supervision, provides customer service and technical support by applying a broad understanding of computer systems products and services. Maintains information technology service, functionality, and user satisfaction by answering questions, troubleshooting, and resolving complex problems. Performs related duties as assigned or directed. This classification is designated as uncovered. Incumbent serves at the pleasure of the Director of the Arizona Department of Public Safety. ESSENTIAL FUNCTIONS (not intended to be all-inclusive): 1. Serves as the first technical point of contact for users experiencing issues with department web-based portals, websites, and information-sharing systems, including troubleshooting account creation and management, login difficulties, form submissions, payment processing, and other common user issues. 2. Responds to and resolves customer inquiries via phone, email, or chat within established service level agreements (SLAs) or department-defined timelines and protocols, ensuring timely and accurate information is provided. 3. Escalate unresolved technical issues to higher-level support teams when necessary, providing detailed documentation of the problem and any steps taken toward resolution. 4. Diagnoses and resolves basic technical problems related to browser compatibility, network connectivity, and account-related issues such as password resets and profile management. 5. Collaborates with other technical resources team to identify and resolve common technical issues and propose improvements to the customer experience based on recurring issues. 6. Monitors portal performance in real-time, identifying any system outages, slowdowns, or errors and proactively informing users of known issues. 7. Maintains and updates an internal knowledge base with common troubleshooting steps, FAQs, and process documentation to help streamline customer support efforts. 8. Regularly reviews user feedback and support tickets to identify trends, making recommendations for knowledge base improvements, additional resources, or changes to the systems' user interface(s) based on common user challenges. 9. Trains new Help Desk Technicians, sharing best practices, technical knowledge, and customer service techniques. 10. Ensures all interactions comply with privacy policies and data protection regulations, safeguarding user information.
Skills Required
KNOWLEDGE OF: 1. the principles, capabilities, and operation of computer systems and networks. 2. remote desktop control tools to troubleshoot and evaluate issues via telephone. 3. computer helpdesk operating procedures. 4. problem escalation procedures. SKILL IN: 1. recognizing, identifying, analyzing, and correcting hardware and software malfunctions for computer and network problems. 2. communicating with customers regarding technical needs and computer system problems. 3. entering issues into the Help Desk ticket tracking application and escalating tickets to higher support functions as needed.
Skills Preferred
Experience Required
ABILITY TO: 1. provide excellent and courteous customer service, even in high-stress or contentious situations. 2. follow detailed verbal and written instructions. 3. work effectively with customers, vendors, and other data processing personnel. 4. use good judgment and caution to execute computer procedures properly. 5. utilize technical reference manuals to resolve problems. 6. communicate effectively both orally and in writing with Department employees and customers. 7. analyze and troubleshoot hardware and software problems. 8. complete work activities using established procedures and guidelines. 9. complete work activities with minimal supervision. 10. take responsibility for actions.
Experience Preferred
Education Required
Requires two (2) years of experience in a help desk or computer support role.
Education Preferred
Additional Information
WORKING CONDITIONS/PHYSICAL REQUIREMENTS: 1. Primarily office setting. 2. May be required to sit for extended periods of time 3. Availability to work holidays, weekends, irregular hours, shift work and/or respond to emergency callouts on a 24-hour basis. Candidate will need to successfully complete drug screening and lifetime background investigation conducted after selection by dept. Polygraph will be requested if candidate is invited to move to permanent position.
Role: Systems Admin/Help Desk
Location: Phoenix, AZ Onsite
Estimated Duration: 4+ months
Position Description
SUMMARY STATEMENT: Under general supervision, provides customer service and technical support by applying a broad understanding of computer systems products and services. Maintains information technology service, functionality, and user satisfaction by answering questions, troubleshooting, and resolving complex problems. Performs related duties as assigned or directed. This classification is designated as uncovered. Incumbent serves at the pleasure of the Director of the Arizona Department of Public Safety. ESSENTIAL FUNCTIONS (not intended to be all-inclusive): 1. Serves as the first technical point of contact for users experiencing issues with department web-based portals, websites, and information-sharing systems, including troubleshooting account creation and management, login difficulties, form submissions, payment processing, and other common user issues. 2. Responds to and resolves customer inquiries via phone, email, or chat within established service level agreements (SLAs) or department-defined timelines and protocols, ensuring timely and accurate information is provided. 3. Escalate unresolved technical issues to higher-level support teams when necessary, providing detailed documentation of the problem and any steps taken toward resolution. 4. Diagnoses and resolves basic technical problems related to browser compatibility, network connectivity, and account-related issues such as password resets and profile management. 5. Collaborates with other technical resources team to identify and resolve common technical issues and propose improvements to the customer experience based on recurring issues. 6. Monitors portal performance in real-time, identifying any system outages, slowdowns, or errors and proactively informing users of known issues. 7. Maintains and updates an internal knowledge base with common troubleshooting steps, FAQs, and process documentation to help streamline customer support efforts. 8. Regularly reviews user feedback and support tickets to identify trends, making recommendations for knowledge base improvements, additional resources, or changes to the systems' user interface(s) based on common user challenges. 9. Trains new Help Desk Technicians, sharing best practices, technical knowledge, and customer service techniques. 10. Ensures all interactions comply with privacy policies and data protection regulations, safeguarding user information.
Skills Required
KNOWLEDGE OF: 1. the principles, capabilities, and operation of computer systems and networks. 2. remote desktop control tools to troubleshoot and evaluate issues via telephone. 3. computer helpdesk operating procedures. 4. problem escalation procedures. SKILL IN: 1. recognizing, identifying, analyzing, and correcting hardware and software malfunctions for computer and network problems. 2. communicating with customers regarding technical needs and computer system problems. 3. entering issues into the Help Desk ticket tracking application and escalating tickets to higher support functions as needed.
Skills Preferred
Experience Required
ABILITY TO: 1. provide excellent and courteous customer service, even in high-stress or contentious situations. 2. follow detailed verbal and written instructions. 3. work effectively with customers, vendors, and other data processing personnel. 4. use good judgment and caution to execute computer procedures properly. 5. utilize technical reference manuals to resolve problems. 6. communicate effectively both orally and in writing with Department employees and customers. 7. analyze and troubleshoot hardware and software problems. 8. complete work activities using established procedures and guidelines. 9. complete work activities with minimal supervision. 10. take responsibility for actions.
Experience Preferred
Education Required
Requires two (2) years of experience in a help desk or computer support role.
Education Preferred
Additional Information
WORKING CONDITIONS/PHYSICAL REQUIREMENTS: 1. Primarily office setting. 2. May be required to sit for extended periods of time 3. Availability to work holidays, weekends, irregular hours, shift work and/or respond to emergency callouts on a 24-hour basis. Candidate will need to successfully complete drug screening and lifetime background investigation conducted after selection by dept. Polygraph will be requested if candidate is invited to move to permanent position.
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7
Claims Processing Help Desk Associate
85001 Phoenix
Appraisals Phoenix And Estates LLC
Posted 7 days ago
Job Viewed
Job Description
Join our team as a Claims Processing Help Desk Associate where you will play a vital role in supporting our customers with their claims inquiries and issues. As a full-time member of our organization, you will thrive in a dynamic work environment, leveraging your analytical skills and customer service expertise to elevate the client experience. Your contributions will ensure that the claims processing function operates smoothly, positively impacting both our customers and the overall efficiency of our services.
Key Responsibilities
Assist customers with claims-related inquiries and provide appropriate solutions or guidance.
Process, review, and manage claims documentation to ensure accuracy and compliance.
Utilize analytical skills to troubleshoot claims processing issues effectively.
Maintain comprehensive records of all customer interactions and claim statuses.
Collaborate with team members to resolve complex claims and enhance service delivery.
Provide technical support and guidance to customers regarding claim submissions and follow-ups.
Contribute to the continuous improvement of claims processing procedures and best practices.
Required and preferred qualifications
High school diploma or equivalent required; further education is a plus.
1-2 years of experience in customer service or claims processing preferred.
Proficient with Microsoft Office Suite and claims processing software.
Strong problem-solving abilities with attention to detail.
Excellent communication and interpersonal skills.
Ability to multitask and work effectively in a collaborative environment.
We pride ourselves on fostering a supportive company culture that values growth and development among our employees. Our modern workplace model includes an array of benefits, including competitive compensation, health insurance, and opportunities for professional development. You will have the chance to enhance your skills while contributing to our customer-centric mission.
Our team structure encourages cross-functional collaboration, allowing you to interact with various departments and build strong working relationships. You will report directly to the Claims Processing Manager, ensuring clear communication and alignment with departmental goals. Together, we strive to create a positive and efficient claims processing experience for our customers.
Company Details
With over 32 years of experience in the Phoenix market, Appraisals Phoenix Estates LLC specializes in appraisals, estate auctions, and real estate services. The company provides compassionate and professional support for clients facing situations such as illness, death, divorce, or downsizing. They also offer private brokering for high-value items and estate buyouts for quick asset conversion. Their extensive knowledge and community ties enable them to deliver trusted services tailored to the needs of their clients.
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8
Help Desk Representative - Support Center
85003 Phoenix, Arizona
TIBCO Software
Posted today
Job Viewed
Job Description
You will assist Matco Tools franchisees (Distributors) with the hardware and software used to support a Matco Tools Franchise. These packages include the Matco Distributor Business System software package (MDBS) and other software packages used by th Help Desk, Support, Representative, Help, Microsoft, Software
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